230 comments found.
Android Version : 16 When an order is accepted by vendor app, the delivery app makes a continuous sound which doesnt stop at all. even if the app is not running in background, the sound doest stop on delivery app.
Sir, Kindly open up a ticket here- https://support.6amtech.com/ . Our team will assist you accordingly. Thank you.
I am getting this error on Delivery App as soon as I turned on the Parcel Module from admin panel. Now the App is stuck in splashscreen:
E/flutter (25974): [ERROR:flutter/runtime/dart_vm_initializer.cc(40)] Unhandled Exception: type ‘int’ is not a subtype of type ‘String?’ E/flutter (25974): #0 new ParcelReturnTimeFee.fromJson (package:sixam_mart_delivery/common/models/config_model.dart:426:5) E/flutter (25974): #1 new ConfigModel.fromJson (package:sixam_mart_delivery/common/models/config_model.dart:164:88) E/flutter (25974): #2 SplashController.getConfigData (package:sixam_mart_delivery/features/splash/controllers/splash_controller.dart:36:34) E/flutter (25974): <asynchronous suspension> E/flutter (25974): #3 SplashScreenState._route.<anonymous closure> (package:sixam_mart_delivery/features/splash/screens/splash_screen.dart:68:55) E/flutter (25974): <asynchronous suspension>
I think it has to do something with the API change when we turned in the parcel module.
Sir kindly open a ticket here https://support.6amtech.com/ our tech team will investigate and will give you solution. Thank you.
raised a ticket: Ticket # 51571
Thanks for your team’s fast response and solution. Now the delivery App works fine!
while offline still notification comes .. annoying for rider who is not on job
Sir kindly open a ticket here https://support.6amtech.com/ our team will assist you on your concern. Thank you.
From which option Delivery man can add his bank acc or upi details for withdrawl
Sir, Before the delivery man can add their withdrawal details, the withdrawal method must first be added from the Admin panel.
After that, in the Deliveryman App, they can navigate to: Profile Screen → Withdraw Method
Here, the delivery man can select the admin-defined withdrawal method and add their bank account . Thank you
Hello support! I hope you’re doing well. I’m reaching out for a bit of guidance, if you don’t mind.
I recently updated my delivery app, which was already approved, but it seems that this latest version has been rejected by the Google Play Store twice. They provided some feedback, and even though I submitted the required video demonstration and everything, it was still turned down. I would really appreciate your help!
https://prnt.sc/m2-a4fWXtESq https://prnt.sc/KKEuOpsUbWey https://prnt.sc/vVAutms8Iutm My Video https://www.youtube.com/shorts/0llgmoV4SvoCan you please give me some guidelines
Sir kindly open a ticket here https://support.6amtech.com/ our technical team will assist you don’t worry.
Quick question: can I use the system strictly with the apps only? Meaning, I just put up a landing page for basic info, but customers will use the customer app and drivers will use the driver app — no website involved. I want to know if everything will still function normally without the website being used.
Yes no problem sir, you can only use the apps. Thank you.
Is it possible to make the delivery process managed by their death a pilot program? I couldn’t find a place to specify who manages the delivery process.
Sir, the delivery process managed in the system in the admin and also you can set the stores to managed their own delivery process by enabling the self delivery option for any specific store from the admin panel. Thank you.
1. If I haven’t purchased a delivery driver app, how can a delivery driver log in?
2. Who is responsible for the delivery service (admin or restaurant)?
3 If you don’t purchase the app, who will receive the delivery?
Sir, 1. If the deliveryman app is not available then there is no other option from the system to login for the deliveryman. 2. The system has the option to manage the deliveryman by the admin. But you can also set the self managed deliveryman for any specific store from the admin panel. 3. Without the deliveryman app the delivery process will be managed manually then from the admin side. Thank you.
I am unable to change $ sign and default country code in app setup. I changed in admin panel but not changing in app. Please suggest the process
Sir can you please open a ticket here – https://support.6amtech.com/ so that we technical can directly investigate the issue. Thank you.
I wanted to purchase But i have priority Questions that in your Delivery man onboarding not available
like in india according to standards
need
1. Personal Documents
Aadhaar Card – for identity & address proof
PAN Card – mandatory for salary/payment processing
Bank Passbook or Cancelled Cheque – for payment transfer
2. Vehicle Documents
Driving License (DL) – must be valid and show bike/scooter authorization
RC (Registration Certificate) – must match the vehicle used for delivery
Insurance Copy – valid insurance of the delivery vehicle
3. Other Documents / Requirements
Passport Size Photo – for ID badge
Smartphone – Android phone with internet & GPS
Active Bank Account – for weekly payment
Helmet (with ISI mark) – mandatory for safety and verification
Optional (if applicable)
Police Verification Certificate – in some cities, requires this
COVID Vaccination Certificate – sometimes requested for health safety
So please Give a features in admin panale that Admin can add variable Documents during Delivery man onboarding
without above collection of document we can’t make delivery boy
so whenever i purchase this script need this please consider adding this option to collect data during new delivery boy onboarding
Thanks for your valuable feedbacks sir, we will think about these but please take your purchase decision based on currently we have. Though we are working hard and making the system perfect day by day. Thank you.
presale question, deliverry man can topup add money?
Currently no sir. Thank you.
there is this line in dashboard_screen.dart – final _channel = const MethodChannel(‘com.sixamtech/app_retain’);
what to do in this line?
For technical assistance kindly open a ticket here sir – https://support.6amtech.com/ Thank you.
Question: Hello, could you please clarify what is the default delivery charge per km in 6amMart?
Can this per km rate be changed from the admin panel?
Does the order weight also affect the delivery fee, or is it only calculated based on the distance?
Thank you!
Sir, you can set the per km delivery charge from the Zone Settings section in the Connect Module Setup. For reference, please see this screenshot: https://prnt.sc/dSN7zYQOhgfQ
Currently, the 6amMart system does not support weight-based delivery charges; the fee is calculated solely based on distance.
Thank you.
Dear 6ammart Support Team,
I hope this email finds you well. I am using the 6ammart Delivery Man app, which I purchased from Codecanyon (link: https://codecanyon.net/item/6ammart-delivery-man-app/36772148). I have followed all the setup instructions correctly, but I am encountering a persistent issue with push notifications.
The problem is that when a customer places an order through the User app, no audible notification (such as a sound or ringtone) is received on the Delivery Man’s app. Instead, the delivery person must manually open the app, navigate to the orders section, and check for new requests. This is inefficient and affects the overall functionality of the system.
I have already tested this on a physical device, granted all necessary permissions to the app (including notifications, background activity, and any relevant system settings), and ensured that the setup is correct as per the documentation. However, the issue persists, and notifications are not coming through with any audible alert.
Could you please assist in resolving this? Any troubleshooting steps, configuration advice, or updates/patches that address this problem would be greatly appreciated. If this is a known issue, kindly provide guidance on how to fix it.
Thank you for your prompt attention to this matter. I look forward to your response.
Sir it seem a technical issue and for technical assistance, please open a ticket at https://support.6amtech.com/ our tech team will investigate and give you solution. Your support is appreciated sir!
Request for Firebase Setup Documentation for Delivery Man App and Issue with Support Ticket Submission Description: Dear Firebase Support Team, I am writing to report an issue with my Firebase project and to request specific documentation on how to properly set up Firebase for a “Delivery Man” app (not the standard User app). Additionally, I am facing a problem where I cannot submit a support ticket without paying for premium support, even though the issue appears to be a technical error on your end.
Hello Support Team, I’m unable to open a support ticket in your system; I only have access to leave a comment here. Could you please share official documentation or a step‑by‑step guide for configuring Firebase for the Delivery Rider (courier) app? I’m specifically looking for:
- Firebase project setup (Android package name, iOS bundle ID, SHA‑1/SHA‑256).
- Authentication (Phone/Email/Google), redirect domains/URIs, and SMS templates.
- Firestore or Realtime Database data model examples (orders, riders, merchants, customers, locations, chats).
- Security Rules for Firestore/Realtime Database with role‑based access (admin/merchant/rider/customer).
- Cloud Functions and FCM setup for order status updates, push notifications, and background message handling.
- Location/Maps requirements (e.g., geolocation updates, map keys) if your app uses them.
- Environment variables, service accounts, and staging vs. production configuration.
- Mobile app files and placement (google-services.json and GoogleService-Info.plist).
- Required Google Cloud APIs/billing settings and any minimum plan/quotas.
- Troubleshooting/FAQ and a configuration checklist.
If you have a sample repo, example security rules, or a template .env, that would be perfect. Thank you!
Sir what kind of issue you are facing to open a support ticket sir? And sir the project is not based on firebase we only use firebase for notification kindly check the doc https://6ammart.app/documentation/deliveryman-application-configuration/deliveryman-app-mandatory-setup/ you will get necessary setups for firebase and map there. Thank you.
My problem is that notifications do not reach the delivery man’s app when a customer places an order from the customer’s app.
Sir for that you must need to open a ticket, only our technical team can assist you for this issue. Thanks for your understanding. Kindly try a different browser or clear your cache and try to open a ticket.
Best wishes
Thank you.
Why does it say in the images, as well as in the 6ammart description, that -If the administrator activates the store confirmation model, then in both cases, the delivery person’s confirmation is not necessary, but after the store confirmation, the delivery person will receive the order for acceptance. The delivery person accepts the order, confirms it (if it’s cash on delivery), picks it up, and delivers it to the customer.
It clearly states The delivery people receive that order in the order request section and accept it for delivery.
But what do you think? The customer places the order, the business receives it, but the delivery person is never notified. So, can the order only be assigned manually to the delivery person?
Where is the automation? Where is the system’s ability to notify the delivery people online so they can handle the order as a real delivery?
Sir,From the Admin Panel, if you enable the option for the store to accept order requests first, the following process will take place:The store will receive a notification for the order.Once the store accepts, the order will move to the “Out for Delivery” stage. At that point, the deliveryman will receive the order notification.If no deliveryman accepts the order, the Admin can manually assign it to a deliveryman.Additionally, if the continuous ringing feature is enabled, deliverymen will continue receiving the order notification until one of them accepts. Thank you
1. Can please add a pop-up wizard where if delivery man wants to get online it will check every permission like notification, background notification and location permission is given or not. After allowing everything then delivery man can go online. And if he turn off any permission when he will open the application the the pop-up will again show.
2. Any plan for shift management system like Foodpanda ?
We will think about it sir. And for shift management, currently we support team don’t have any updates regarding this sir. Thanks for your feedback.
Delivery app not working When an order is placed by a customer, the delivery boy does not get any notification or order for pickup, nor how to operate self self-delivery boy option from the vendor.
Sir it seem a technical issue and for technical assistance, please open a ticket at https://support.6amtech.com/ our tech team will investigate and give you solution. Your support is appreciated sir!
already raised but no body response there
Can u respond please?
Delivery backed code missing in folders? please suggest
Sir, Can you please share your support ticket number with us? Thank you.
support ticket number- 48493
Sir did you purchased our main item for this addon – https://codecanyon.net/item/6ammart-multivendor-food-grocery-ecommerce-parcel-pharmacy-delivery-app-with-admin-website/36772112 Thank you.
hello
yes
Ok sir, then you will get the backend code in the main item, I am talking with the developer ASAP. Thank you.
hello
hello
Sir kindly get back to in the ticket. Thank you.
means
Sir for this kind of thing you need help from tech team and tech team only available in support ticket so please stay in the ticket. Thank you.
ohk
still im not geting solutions
no body giving solution
Hello
last 5hr will follow up, but still not getting solutions
Hello
48493 tickets is still active
support system is not good
hello?
can u reply ?
?
?
?
Sir maybe there is some miscommunication, support is not understanding your concern. I am arranging a meeting with you in next morning as today our office will be closed within next 20 minutes. Thanks for your understanding. The support team will share you the meeting link in support ticket ASAP.
when we get meeting link ?
through on mail ?
They will share you in the ticket.
when ?
so im align my devloper team
please suggest