2187 comments found.
getting this Gateway Response [object Object] This response is from your gateway company. If the response looks good and you didn’t receive a message then please contact your gateway support.
using mNotify SMS Gateway. PLEASE assist
Are you using custom gateway or a listed gateway?
listed. mNotify SMS Gateway
Please create a support ticket at https://help.unitedover.com, and our team will assist you on urgent basis.
There is no proper documentation explaining what each button or section does. The documentation is very short and feels like it was written in just 1–2 lines without enough detail. It would be much better if the documentation were more comprehensive and clearly explained all features.
Some features also do not work as expected. For example, in the redirect settings, it always redirects to a single URL. Even though there is an option to redirect to “My Account,” it doesn’t seem to function properly. Additionally, some basic features are locked behind paid add-ons — such as redirect customization ($9) and using a single login/signup form ($19), which should ideally be included in the core plugin.
The support is also not satisfactory. I emailed them regarding the issues I’m facing and even requested a quick 15-minute call, but there has been no response. There is no proper ticket tracking system either — just a basic form where you submit your query, with no visibility on its status.
I also expected proper guide videos or tutorials, but there are none. On top of that, asking users to share their WordPress admin login details is not professional. It’s not reasonable to expect users to provide such sensitive access just to set up a plugin.
Overall, I’m very disappointed with this plugin. I was looking for a smooth checkout and login solution, but instead, the experience has been frustrating. There is no proper documentation, no reliable support, and important features are unnecessarily locked behind paywalls.
I really wish I could get a refund.
All the tickets are replied within 24 hours. We do not provide support over call or meet. The redirects are only supported in our forms, we do not provide support for other forms in redirect.
Thats not true its been more than 48 hours since you replied and redirect i am talking about is for not any form its basic My account link which should goes to my account after successfull Login and if you cant provide support over meet or teams then how we should communicate should i submit a form and wait for days for your reply and what you reply is evry void not even a proper solution you just keep asking for admin id and password how someone can give you these details do you think it is professional where you cant evrn comes on agoogle meet and youa re asking for login creditional of our website wow …i just find only one thing greate about this plugin that you can login using OTP and all other basic features are really useless specially your Documenattion which is very very useless i would really suggest anyone buying this plugin think about Shiprocket checkout or Gokwik if you want OTP or passwordless this plugin is really waste of money and hides so many addons and features which should be basic…and also what they mentioned on detail screen is also not upto mark like for example there is no option to create customers in order section whilke they show on there detail page..there is no otpion tof customization as me ntioned in details tehyc claim devloper friendly while none of the customization works i tried alot
You have submitted multiple replies and created multiple tickets that too within a time span of 24 hours.
We have all the options that we have mentioned in the catalogue. You can create custom user WordPress admin add new customer, it should be enabled from Digits settings. Our settings are very easy to understand. The bug that you are facing is isolated and it’s ‘due to some third party issue or conflict or a custom code.
We cannot diagnose your issue without getting the WordPress admin details, we only ask for it if we are not able to reproduce the bug on our end.
MSG91 sms gateway has recently updated their API’s to support Demo Credentials ( https://ibb.co/MfTL2dr ), please make it available on the next update.
I have forwarded it to the development team, they will add it in future versions of the Digits.
Please integrate V5 API – https://ibb.co/LdX4GD4L
We will be adding the support for it in future versions of the plugin. Meanwhile, you can also use our custom gateway option to integrate it.
They closed my account, I can’t get support, it’s a bad company acting arbitrarily.
“Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator.”
No, we haven’t closed any account. You are trying to access freshdesk account, which we have moved from freshdesk (our old ticket provider) to a new one. Please write us at https://help.unitedover.com/contact/ and our team will assist you.
Subject: WooCommerce Checkout Shows “Error” Notice When Digits WooCommerce Options Are Disabled
Hello Support Team,
I have encountered an issue while using the Digits plugin with WooCommerce.
In Digits → WooCommerce Settings, when I disable the following two options:
1. Override WooCommerce billing phone number field 2. Autofill WooCommerce billing fields with user info
the WooCommerce checkout page starts showing a generic “Error” notice at the top of the page, even though there is no visible validation issue with the form.
- Steps to Reproduce
1. Install and activate Digits plugin. 2. Go to Digits → WooCommerce Settings. 3. Disable: 4. Visit the WooCommerce checkout page.
- Override WooCommerce billing phone number field
- Autofill WooCommerce billing fields with user info
- Actual Result
A WooCommerce notice appears at the top saying simply:
“Error”
No specific validation message is displayed.
- Expected Result
Checkout should load normally without any error notice when these options are disabled.
- Environment
- WordPress: Latest version
- WooCommerce: Latest version
- Digits Plugin: Latest version
- Theme: WoodMart
It seems that when both options are disabled, Digits may still be hooking into WooCommerce checkout validation but not properly handling the billing phone field, resulting in the generic error notice.
Could you please check if this is a bug in the WooCommerce integration?
If needed, I can also provide screenshots or debugging logs.
Thank you. https://drive.google.com/file/d/1qBYWhnPF4hKx_f5nODFpSnR8SLWL_A5f/view?usp=drivesdkWe have tested it on our end, and it seems to be a issue related to your site. Please contact our support team using https://help.unitedover.com/contact/ .
Im planning to buy this but confused , what is difference from WPNotif.. please should i buy this or WPNotiff for my wordpress site
If you want to setup order notifications, user account related notifications, or newsletter then go with WPNotif. If you want to add passwordless, OTP login, 2FA, phone verification in checkout in WC, then go with Digits.
thank you
i sent 2 times to support as i bought it and i got invalid license key
Your issue is already resolved by our support team. You must have received a mail from our team as well.
thanks
Hi ,Can I create a popup form where visitors enter their details and verify themselves using a WhatsApp OTP? After successful verification, a custom welcome message to the visitor on WhatsApp & they be redirected to a specific login page link? Thank you
Please create a support ticket at https://help.unitedover.com, and our team will assist you.
can we configure digits plugin to use default Phone field or mobile field from user profile for OTP verifications? I don’t want to use a separate field as my website has some functionality using default profile fields
You can sync that field to the Digits field. If you want more assistant regarding it, Please create a ticket from https://help.unitedover.com/ our team will assist you with it.
Hello, I am using Dokan plugin for my marketplace project. There are Vendor and Customer type user accounts in my database. Before install Digits plugin, Porto wordpress theme default login system was using. When a customer login they redirect to default dashboard (url: https://paikareebazaar.com/dashboard/ ) and when a vendor login, they was redirected to Vendor dashboard (url: https://paikareebazaar.com/dashboard/?path=%2Fanalytics%2FOverview).
After Digits Plugin install, all users (both vendor and customer) are redirected to url https://paikareebazaar.com/?redirect_to . In the digit plugin settings page, i leave blank on redirect to field.
I raised this issue in ticket without luck. Can you please give me a solution of this issue?
It seems to be a issue related to your site. Please create a ticket from https://help.unitedover.com/
Hello, please can add this Gateway https://mobishastra.com ? here is API document https://www.mediafire.com/file/bunbzvr6ygpq498/API_MSHATRA.zip/file?client_id=1454112714.1769888105&session_id=1771226313
You can add this gateway using our custom gateway option.
Hi Digits Support Team,
I am using the Digits plugin with the MessageBird WhatsApp API on my WordPress site. I am facing a critical issue with the new WhatsApp “Authentication” category templates.
The Problem:
1. When I use a template under the Authentication category (which now requires buttons like “Copy Code” as per Meta’s new policy), the message fails to deliver.
2. The Gateway Response shows an error: “Error code: 131008 – Required parameter is missing”.
3. It seems the plugin is not sending the required button component parameters that Meta now mandates for Authentication templates.
To troubleshoot this, I created a Utility template for OTP. Although Meta automatically reclassifies it as Marketing (which significantly increases my per-message cost), it is working perfectly. This confirms that the connection is active. However, Authentication category templates still fail with Error 131008, likely because the plugin is not sending the mandatory button parameters required by Meta’s latest Authentication API.
We have fixed the issue, please update the plugin to latest version 
Hi, thank you. Now working fine.
Do leave us a review on your experience with Digits.
So far this has been a garbage application. Can’t get it to do the one thing it’s supposed to, Phone OTP. Trying MiniOrange.
And they don’t do refunds when you discover it doesn’t work
What issue are you facing in phone OTP? What’s your ticket number? We don’t even see purchased on the comment, how can you ask for refund without even purchasing it?
Hi,
I have purchased and created a support ticket reporting comfict with “Checkout Field Editor for WooCommerce” and “MultiStep Checkout for WooCommerce” on 03 OCT 2025 and sent email followup but not yet received feedback and fix.
BTW, any roadmap to support Cloudflare Turnstile?
Thanks
It’s a compatibility issue, some times it can take time to add compatibility to third party plugins. We have it in beta already, we expect a release very soon.
Thanks for reply and looking forward to have the update soon, thanks
Update is now live for it .
Can not save changes, version 8.6.3 and 8.6.3.9, even re-install the plugin, can not believe this bug still exists….
Please create a support ticket at https://help.unitedover.com, and our team will assist you on urgent basis.
Still exist, you should tell me how to resolve this, not only asked to provider the admin account.
It seems to be a bug related to your site, we cannot reproduce this at our end. That’s the only reason our team must have asked you for the admin account. Please provide us with it so we can resolve the issue at soon as possible. We only need access to Digits setting page so we can check the issue.
In response to many customers, I see that you mention the availability of a free WhatsApp gateway soon. Is it still work in progress, or is it already available? thanks
It’s currently in beta testing right now.
Hi, your testing Live Preview links do not work. I’d like to test the back and front end of the plugin before purchasing. Will these be fixed soon?
Our demo site is going on maintenance right now, It will be very back soon. Please create a support ticket at https://help.unitedover.com, and our team will provide you a demo.
hi,as listing says thousand of whatsapp otp per month. can u please share details and what are the charges on scaling ?
In India, it will cost ₹0.115 per message after 1000 free messages monthly.
is it official whatsapp api or other plugin we have to use ?
It’s official WhatsApp API. You can use some other API of your choice by using our custom API option as well.
ok thanks,will purchase.
hello, i am trying to hide Send “Passcode on SMS” and keep only “Send Passcode on” i have put this inside custom css : /* Hide SMS OTP option */ .digits-form_otp_selector[data-type=”sms_otp”] { display: none !important; } but this didnt work
Please create a support ticket at https://help.unitedover.com, and our team will assist you.
will it be possible to support www.smsgatewaycenter.com , they do have api
Yes, you can use any gateway using our custom gateway option .
yes custom gateway confirmed working for smsgatewaycenter.com
