2616 comments found.
I have been speaking with support on live chat for 3 days now, and all they will do is tell you put this script and then this code and they will not fix issues themselves. I am deleting this plugin and request a full refund and i will go to someone who will help me.
Hi there, we replied via our support chat as usual. Regards
Hi, I used my purchase code on a staging copy to test your plugin and now want to activate on my live site. Do you need to manually deactivate this? It’s not working when I try to use my purchase code. Thanks.
Hi there,
For support, please contact us via chat at https://board.support/docs or https://board.support/docs/support. Register with your Support Board Envato Purchase Code. We’ll be with you shortly!
Thank you, Regards
Presale inquiry – Your live preview is not working 
HI, yes it is working. Anyway you can also try the demo from https://cloud.board.support/
Let me know if you solved your issue. Thank you Regards
Can this plugin give a.i. answers based on the products that i have on my eshop?
Yes, but you also need to buy the Artificial Intelligence app. Regards
Can you give me link to buy it?
Thanks
I don’t understand the reset password at all. I am stuck can you help me with the reset password and my email address is rexzile@gmail.com
Hi there,
Your support period has expired. To continue receiving assistance, please renew your support.
Thank you, Regards
even to receive password damn
The password is your WP user password, we do not know it. If you alrady followed the docs to recover it (https://board.support/docs/#problems) we have to investigate more. Regards
Recover what? I followed the docs then email says go to docs so I go to docs then it says something hash this and hash that.
You joking there is no reset password? Anyways I thank you for your service, but definitely the worse reset password I ever seen in my life.
I ain’t no programmer and clearly you have made it into some weird steps reset password that I will never understand.
I’m giving you 1 star with all the experience I had with you, it’s funny that you couldn’t help me unless I pay. I never asked for help. I asked for where is the link to reset and that email is a joke!
Don’t bother responding. I’m moving on to a new chat plugin. Take it easy
You did not read the docs carefully otherwise you would know that you can also try to create a new WP admin, then login with its email and password.
Also, resetting the password via DB is pretty simple.
Regards
Love SupportBoard, would advise anyone to buy it and Support is out of this world – I personally use it on several websites.
That said you have a bug, first click the window opens on the second click it won’t open, need an update please
it’s a confirmed bug in 3.8.9 and they need to fix it. Include this exact error:
Uncaught TypeError: this.conversation.getLastMessage is not a function at Object.headerAgent (main.js:3555) at Object.start (main.js:2988) at Object.open (main.js:3009)
JQMIGRATE: Migrate is installed, version 3.4.1 404:1 Failed to load resource: the server responded with a status of 404 (Not Found)Understand this error main.js?lang=en&ver=3.8.9:3555 Uncaught TypeError: this.conversation.getLastMessage is not a function at Object.headerAgent (main.js?lang=en&ver=3.8.9:3555:101) at Object.start (main.js?lang=en&ver=3.8.9:2988:22) at Object.open (main.js?lang=en&ver=3.8.9:3009:22) at HTMLDivElement.<anonymous> (main.js?lang=en&ver=3.8.9:6434:20) at HTMLBodyElement.dispatch (jquery.min.js?ver=3.7.1:2:40035) at v.handle (jquery.min.js?ver=3.7.1:2:38006)
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
I did?? :)) it’s working great now https://www.BuySellBid.com
it work with Wordpress multisite? work with mycred, custom post plugin
Hi, yes it works but support is limited, you will have one global admin area for all sites and you will be able to isolate converstions and agents for each sub-site via departments. That’s all. Regards
Hello, I purchased this plugin and have two questions. How can I change the link in the email to the user when there is a new reply? Currently, the email only contains the following link to reply: “?conversation=8&token=xyz.” The entire front part of the URL is missing. Do I have to add it myself, or is this a bug? The link is displayed correctly in the emails for admins and agents. My second question is: where can I change the design of the article page? I would like to have a transparent or white background at the top of the search bar.
is it possible to embed in my application and show chat widget after login to users? Can it be done through wordpress, as well I want AI, plz let me know, I want widget in my react native app.
Hi, if you are runs on a web browser it is possible. I confirm you can show the chat only to logged in wp users and users will be synced with support board automatically. Regards
I want to sync users with react native app ie, in JS, is it possible thriugh wp version or php version or both? with AI
Support board needs a browser to run
On web can it run from wp or require php?
My requirement is I have to upload documents directory and when employee search, it fetches information from it like agent and chat like real person AI.
Yes, it can run on any WordPress website. Yes you can do this (PDF, CSV, TXT WEBSITE, JSON) : My requirement is I have to upload documents directory and when employee search, it fetches information from it like agent and chat like real person AI.
Can my wordpress ai can be integrate to other js site or application?
Yes, as long as they run on a web browser. Regards
So, it can be integrated with the app as i beleive it will support mobile web app, so iframe can be embed in mobile app.
Yes, the chat will work on an iframe.
Hi, my wordpress comes back with this when I try to activate: “Plugin could not be activated because it triggered a fatal error.”
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code.
Send WP admin login and I will check.
Thank you! Best regards.
Hi, I sent this. Have you received or checked? Thank you.
What is your email address (I will hide it from this comment)?
I updated the plugin and my chat bubble disappeared from my site. I purchased a new license and still no luck. Support won’t help either. They are just a chat bot, even though you pay for support, you won’t get any. I eventually downgraded the plugin to the older version and the chatbot appeared again, but Ai doesn’t work. So I purchased a new Ai license and it still doesn’t work. And they won’t give any refunds when stuff doesn’t work.
Hi, support is not just a chatbot, a human replied, but you did not replied back. Again, please use the support channel. Thanks
Yes, I did reply back and you didn’t respond.
You did respond with a link to talk to your chatbot….that’s it.
Please check the chat. We requested your login details.
I checked chat. The only message is “An agent has been already contacted. We will reply soon!”
Thank you for sharing that link. Nothing appeared in the chat and when I tried to log into the dashboard, I got errors. When I tried to purchase from your site to get support, I got errors. I kindly request you share what you plan to do on my site before giving you FTP and login details. Your plugin interferes with FunnelKit automations breaking our entire workflow. So I can’t allow you access until I’m assure you won’t destroy our business.
it doesn’t get activated in the first place forget about using it
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
only AI chats here on your support page and that AI is not able to solve my issue so please let me know other way to reach you as I am frustrated, since yesterday I am continuously trying to just activate a plugin
A human replied already 
Regards
they asked me for my website credentials i gave the credentials but by then human went i dont know if you have received it or not please confirm and reply on that support chat thanks
Can I use Gemini instead of OpenAi for a chatbot? Do you support Gemini?
Hi, no, sorry. Only OpenAI is supported. Regards
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Hello, I recently purchased this plugin for WP, I have version 6.9 installed, I also tried it on another website with a different template installed, same problem.: “There has been a critical error on this website. Please check your site admin email inbox for instructions…”
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
Do I need the ChatGPT Premium to use the ChatGPT function of the plugin?
Hi, you need OpenAI (it is not free, you have to pay for it). You also need the 29 USD Artificial Intelligence app. Regards
is the $29 monthly or one-time payment? What’s the link for the purchase?
One-time payment. Here it is: https://shop.board.support/pay.php?checkout_id=2 Thank you!
okay, i don’t need to pay again for chatgpt to use the AI feature right? ( after buying the AI feature for $29 )
You have to pay for OpenAI usage.
how much is it?
i need clarification because i am purchasing this plugin for a client and i need to clarify him
The cost depaend by a lot of factors like chatbot complexity, number of questions, model used. See https://openai.com/api/pricing/
The calculation is complex but you can assume to pay around 5 USD a month for about 100 conversations / month.
Hola, @schiocco El dia de hoy obtuve support board y esto es lo que me pasó Mi Wordpress esta ejecutando una versión de PHP 8.3, Todos los demás complementos funcionan correctamente. Pero cuando intenté activar SupportBoard, todo el sitio web se bloquea. Lo intenté varias veces, si lo desactivo, el sitio web vuelve a la normalidad. Desde el registro de depuración, dice “Error fatal de PHP: Error no detectado: No se puede usar un objeto de tipo SBError como matriz en supportboard/include/functions.php en la línea 907 ”. Agradecería mucho si pudieras comprobarlo de forma aproximada. Gracias.
Necesito una solucion urgente por que mis clientes estan esperando por el trabajo.
Does it support Wordpress 6.9 and PHP 8.4?
It has compatible issues with Wordpress 6.9 and PHP 8.4. Hopefully it will be compatible ASAP. Thank you.
Hi, it has no compatibility issues. It works with latests WP and PHP versions. Regards
Hi, @schiocco Thanks for your reply. What I described means no offence but what happened to me today. My Wordpress was running a very low PHP version 7.4.2, I tried to upgrade my Wordpress to the latest 6.9, the PHP version is 8.4, then, I cloned and restored all website data. All other plugins are working properly. But when I tried to activate SupportBoard, the whole website crashed. I tried for multiple times, if I deactivate it, the website is back to normal. From debug log, it says” PHP Fatal error: Uncaught Error: Cannot use object of type SBError as array in supportboard/include/functions.php on line 907“ Much appreciate if you can roughly check it. Thank you.
Hi, first of all congrats for your excellent plugin and support platform.
How can we display the articles on the webpage that we have set as the default articles page in the Wordpress plugin settings? Is there any shortcode that let us display the articles and categories on the selected webpage?
Regards,
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
Since I downloaded the new Support Board update, the following appears in my client chat window: Incoming Voice Call 0:00
How can I disable it?
Hi, it is your cache, clear it. Regards
I don’t use any cache
Yes, there is some cache providing old css files, maybe your browser ( try from private window) or cdn or proxies like cloud flare, also your hosting may have cache without you realising it
I tried by cleaning my brower’s cache, by incognito mode, by proxy,by creating a new customer’s account and none of them worked.
I have a dedicated server.I will check server’s redis and message you back.
By the way, your plugin cannot work with Litespeed Cache since the first install,that’s why I deactivated the Litespeed.
I tried all you suggested once more and issue remains. This is a bug of your latest version of the plugin. Can I downgrade to the previous version?
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code.
Send your website URL and I will check.
Thank you! Best regards.
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