1305 comments found.
Does the phone used in the WhatsApp Session ( Node Devices ) need to be connected to the internet at all times?
Because some Node devices got a loss of connectivity.
No need connect phone to internet,,,
I created my first support ticket (#703) on January 26, but the issue has not been resolved. I left a comment and was informed that I would receive a reply. I did receive a response, but the next day your ticket system was changed/reset, which forced me to create another ticket (#01) on January 31. That ticket is still unresolved.
Your last reply was on February 2, and since then I have not received any response, nor has my problem been fixed. I cannot even access my admin panel, which is a critical issue.
My support ticket has been ignored despite having 25 days of support, and the way you are handling replies makes me worried that in a few days you will claim my support has expired. This is not professional behavior, especially since support is a paid service included with the purchase.
I request immediate attention and resolution of this issue.
https://softbarta.com/adminWe apologize for the inconvenience caused and thank you for your patience.
After reviewing your case with our technical team, we found that multiple attempts were made to upload version 4.1. However, your server response time was very slow, which resulted in repeated timeout errors. Due to this issue, the team was unable to upload the complete fresh files through the normal process.
To address this, our team proceeded with uploading the files via FTP and is currently working to resolve the issue. We expect this approach to help stabilize the installation.
Please note that our team has also identified that some migration files appear to be missing, which is contributing to the errors you are experiencing.
Additionally, we would like to inform you that if any changes are made to the core codebase from your side, we will not be able to provide further support, as this may affect system stability.
We appreciate your cooperation and will update you once the process is completed.
Dear Master.. User cannot add his mobile for Android sms / message … where is setting not found in documentation…
if you created plan have access for create user android sms gateway then user can get access android device for sms
DEar Master from the purchase date i cannot access my admin panel, after entering password it shows 500 Oops! Something Went Wrong .. (also i updated the latest 4.3v)
Please create support ticket and share your error screenshot to our team by enable dubug mode true from .env file, they will help you
at last i setup app one VPS and it is showing status as online and manual message is working on node as well. Now when i tried to send message through API i got the following response. “No Active Gateway Found For Whatsapp Channel With Type Node For Automatic Assignment.” what could be the reason?
This issue occurs because the WhatsApp Node gateway is not assigned to the API user for automatic messaging. Manual sending works, but API requests require an active gateway assignment. Please check your gateway assignment settings or provide access to our support team so we can review and fix it.
what happened to support tickets??
Thank you for your message, and we apologize for the inconvenience.
Recently, we made some restrictions in our support system after optimizing it to prevent a large number of fake support tickets, which unfortunately affected response times for some genuine customers. Because of this, your ticket may no longer be visible.
Please rest assured that all tickets are securely backed up. Kindly create a new account and contact our support team again, and we will continue assisting you from there as a priority.
Thank you for your understanding and patience.
I created this ticket on January 17, but it is still unresolved. Your last response was on January 26, and today is January 27. This delay is causing issues, and I am urgently waiting for your reply and resolution.
Ticket number: #703
Team will check soon
After one year of purchase i got VPS Server but still having issue in setting up node app. I have shared my details on your support kindly help me out here.
Our technical team is reviewing your Node.js setup issue and will assist you shortly. We appreciate your patience while we work on this.
XSender‘s SMS methods including Android Gateway and SMS API Gateway. WhatsApp methods include the WhatsApp node device and the WhatsApp Cloud API. After purchasing and installing your script, are the use of these four message gateways completely free, or will there be a charge for future use? Also, will sending mass messages on WhatsApp using your script result in my WhatsApp account being banned?
Thank you for your question.
After purchasing and installing XSender, the script itself does not charge any additional fees for using the supported messaging gateways. However, it’s important to clarify how each gateway works in practice:
SMS Gateways
Android SMS Gateway: This method uses your own Android device and SIM card. Message costs depend entirely on your local mobile operator’s SMS тариф and terms. XSender does not add any extra cost. We have implemented dynamic sending controls to help reduce the risk of SIM blocking by avoiding abnormal sending patterns.
SMS API Gateway: Any charges are determined by the third-party SMS provider you choose. XSender simply integrates with their API and does not apply additional fees.
WhatsApp Methods
WhatsApp Node Device (QR-based): This works like a virtual WhatsApp Web session. To reduce the risk of bans, users must follow WhatsApp usage best practices, such as:
Limiting messages per minute/hour/day
Avoiding spam or unsolicited messages
Maintaining message quality and engagement
If these rules are followed—especially when using multiple devices and proper rate limits—the risk of banning is significantly reduced. However, since this method is not an official API, WhatsApp policies always apply.
WhatsApp Cloud API: This is Meta’s official WhatsApp Business API. Message costs are based on Meta’s conversation pricing model. It is designed for high-volume and business-compliant messaging and is the safest option for bulk messaging.
Important Note
XSender is a messaging automation platform, not a messaging provider. Compliance with local regulations, mobile operators’ terms, and Meta/WhatsApp policies is the responsibility of the user. When used correctly, XSender is designed to help you send messages safely, efficiently, and at scale.
If you need help in other case, our team will be happy to guide you.
Fast2SMS / MSG91 / TextLocal / Kaleyra / RouteMobile / Tata Teleservices / Jio GSM / Airtel / VI SMS API providers se: ✔ Direct telecom routes ✔ SMPP level delivery ✔ Enterprise throughput ✔ Cheap per SMS rates
When will the latest update be released?
We’re currently working on adding new features and resolving existing issues. The update will be released once development is complete. Thank you for your patience.
I am unable to log in to your support system via Envato, even though I have an active ticket there. It’s showing Could not retrieve social sign in account.
Let me check into our system
I’m unable to log in to my account. Have you checked the issue?
Please share your username to this mail for support ticket
info@igensolutionsltd.comI have already shared my username, the new support account details, and the ticket number. Please resolve my ticket as soon as possible. Thank you.
Okay, our team will respond soon.
Hello igensolutionsltd, I want to ask if you do help with installation and setup for proper functioning of the system? Thank you.
Yes, we provide installation assistance with a charge and our system works properly.
Okay, please how much do you charge for installation? I need to factor it before proceeding. Thank you.
It’s depends on server our installation starting from $120
why i get error “The provided credentials do not match our records.”
Create a support ticket and our team will review the issue and assist you. Thank you.
hello do you have mobile app if yes please share it with me, and i want to ass my own payment get way for that i need custom work
Mobile app only for the SMS gateway
ok can you build the app for me with add new payment getway ?i need custom work
yes you can customize, after purchase just create support ticket for your customization
I hope that in early 2026 there will be a new update, additional features and a more stable version.
We are continuously improving the system with a focus on stability and new features, and early 2026 is within our planned roadmap. We appreciate your patience.
Pre purchase question. when sending sms and I choose automatic sms gateway . Is the sender id customizable? Or will it just show a random number as the sending or do I have the option to customize the name I want as the sender ?
sender id customizable if you SMS provider allows to sender id then possible otherwise not
Please check the ticket #657 & #658.
Our team will reply soon
Today is 23 December, already shared the cpanel credentials but still no reply???
I have checked the ticket just now, and our team has already provided you with a reply along with the setup guide. Please review the instructions and let us know if you need any further assistance.
Yes, they just replied before your commits here. I will reply them, lets see whats happened
Please check my ticket #657…...
Still waiting, my issue not resolve even share the credentials and your team worked on my server and share the screenshot but day before yesterday they told me that can’t login. Also you need to update your documents as per cpanel because it was not as what we need to do.
Team replied all the tickets
please did you update the mobile application too ?
The mobile application has not been updated.
HI, Is it possible to add custom http/smpp gateway” ?
Possible to add custom smpp but you have to customization after purhcase,
@RadialLeaf I have reported pdf sending issue 6-months before approx, created a ticket, submitted details twice/thrice but it is not yet resolved. This is serious bug as it exposes server url which is security breach.
@IGen Team, please try yourself through API & you would see the issue yourself. Looking for resolution ASAP.
Thank you for reporting this issue. Could you please share your ticket ID ,so our team can review it at the earliest and assist you accordingly? We appreciate your patience and will look into this on priority.
Please see ticket#214 & #37 opened an year ago. Added details for clarity. You can find the issue yourself by sending docs (excel, word, pdf) through API. The doc name is overrided by server url which looks bad and may lead to security breach.
Team will reply soon if found any issue
Thanks
When you guys will add chatbot ?
It takes few time dear
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