235 comments found.
Hello, what is the processing time for tickets?
Hi,
The support response time is set upto 2 business days on Envato
Screenshot: https://prnt.sc/4BB00u6ny5n-
Generally, we respond within 24 hours but if the ticket volume is high or govt holiday, then might take a bit more time
Our Weekends:
- One week: Thursday & Friday
- Following week: Friday only
NB: Due to Eid, we are in holidays till 27th March
ALso, I noticed your support is expired , please renew the support before contacting our support channel
Thank you
Hello, I will follow up on your response. I am not contacting you for support but for personalized work. I opened a ticket and contacted on telegram but I didn’t get a response 
Hi,
sorry for the delay
We were on a holidays for Eid
We just got back to work today
thank you
Can I install using sub domain? app.mydomain.com or my domain.com/app?
Hi,
you can install in app.mydomain.com
But in this case, tenant’s custom domain , subdomain feature might not work
So I recommend using a domain (not subdomain)
The extended is it included all the features, modules, plugins and themes?
Is it included the payment on delivery?
Hi,
1) The features and themes you see in our demo are all available with the Extended License.
2) Yes, you can add “Cash on Delivery” as an offline payment method from here: https://prnt.sc/PS8E8i0eF74L
Thank you.
Can I install using sub domain? app.mydomain.com or my domain.com/app?
Does eorder have CashRegister Module, Inventory Module, Kiosk Module, & Invoice Printing Module?
Hi,
1) We have a POS module: https://prnt.sc/YkD8DQenKBBy
I believe this will work as a Cash Register module according to your requirement.
2) Currently, we do not have an Inventory module or a Kiosk module.
3) We do have an Invoice module. Invoices can be generated from the system and need to be printed manually.
Thank you.
can i add a limit for “AWS Credentials (For Tenants)”, which means each package has its specific storage on AWS for Tenants.
Hi,
I am sorry
limit on aws storage cannot be given
i will note it
Can Tenants attach their website to a thermal printer so that when an order comes in, the printer automatically generates a POS invoice?
Hi,
Unfortunately, thermal printer feature not available here
If I want to use the Worldpay payment method, how much will it cost?
Hi,
Please contact us on telegram for custom service
Telegram Username: KreativDev (https://telegram.me/KreativDev)
Friendly suggestion: When contacting us, please include your requirements in detail in your first message instead of simply saying “Hi” or “Hello” . It will help us to distinguish your message from other spam messages.
Thank you
I’m trying, but my account is limited. I can’t contact you on Telegram. Could you share your number so I can contact you?
Is there option to choose to create just a menu or a food shop like in Ecommet where we choose to create catalog or shop?
Hi,
unfortunately, there is no way to do it here now
The last template is a medical template and has nothing to do with the Restaurant industry.
Hi,
after purchase, you may contact support. they will help you to disable it
Hi i need it support multi branches could you help me?
Hi,
it will be considered as custom work
You may contact us on telegram for custom service
Telegram Username: KreativDev (https://telegram.me/KreativDev)
Friendly suggestion: When contacting us, please include your requirements in detail in your first message instead of simply saying “Hi” or “Hello” . It will help us to distinguish your message from other spam messages.
Thank you
Why don’t you have option: cash payment when a customer orders food on Pay Via-options?
Hi,
its available
You can add a ‘offline payment method’ named as ‘Cash on Delivery” : https://prnt.sc/PS8E8i0eF74L
If I buy this system. How much does it cost to change the VAT/TAX? According to the law in my country, VAT must be included in the price. For example, if a pizza costs 100 euros, then the VAT is 10%. The price for the pizza is 90 euros and the VAT is 10 euros. The VAT must be shown in the shopping cart and at checkout.
Hi,
You may contact us on telegram for custom service
Telegram Username: KreativDev (https://telegram.me/KreativDev)
Friendly suggestion: When contacting us, please include your requirements in detail in your first message instead of simply saying “Hi” or “Hello” . It will help us to distinguish your message from other spam messages.
Thank you
Possible to edit whatsapp order format from admin/vendor dashboard?
unfortunately, format changing not available
Dear … I really like your work, and I am interested .. here are some pre-sale questions:
Where can I find the option that allows orders to be received on WhatsApp? I want to see how this WhatsApp order system works in the demo.
You mentioned that Home Delivery, Pickup, and On-Table order methods can be enabled or disabled. Where is this option located in the demo? I need to check how to turn each method on or off.
How does the delivery charges system work? Also, where can I find this configuration in the demo?
Does each tenant get a completely separate database, or is there a single central database used for all tenants?
Can your system be installed on shared hosting? I understand it won’t auto-create subdomains or databases, but will it work with manual setup?
Do you have a list of server-side requirements, or any documentation where these requirements are clearly mentioned? I need this to confirm with my hosting provider.
Is there any option to define shop operating hours? For example, for a food business, can I set the time range during which orders will be accepted?
Hi,
1) unfortunately, its not possible to check whatsapp order in demo
it will look like this: https://prnt.sc/4_sw7Pvq2NOV
you need to set twilio credentials here https://prnt.sc/05Fb0um-GF90 for whatsapp feature
you can enable / disable here: https://prnt.sc/XH_9PZDYAYRF
2) Home Delivery, Pickup, and On-Table can be controlled here: https://prnt.sc/TktJldTeIK0c
3) here https://prnt.sc/vNI0qlKDqoCE delivery charges can be set, they are available only for home delivery
4) its single shared database
5) yes, shared hosting support
as its single database so no wait required for database creation
6) I will recommend to ask below questions to hosting provider before purchase:
a. does they have addon domain adding feature
b. does they have subdomain adding feature
c. does they have wildcard subdomain adding feature
d. does they have autoSSL feature (it will assign assign SSL to each addon domain, subdomain automatically)
e. php 8.2
f. these extensions: https://prnt.sc/JZub2fBIB9xi
7) order time can be set here: https://prnt.sc/6lYGtkCQzNc_
thank you
Hello author,
Just seen your nice food ordering and delivery system and wanted to ask if there is delivery service (driver) available for delivering items purchased?
Thanks,
Hi,
we do not have delivery boy app with live tracking etc..
What you can do here is – create a staff from here (https://prnt.sc/IQnUVWg3-VJW) & give him access to dashboard with access to certian Dashboard menus
thank you
Do you provide free installation for cpanel Alma linux?
Hi,
we provide free installation on cpanel apache
linux might need some special config to run laravel project for which we might need to contact hosting support too
THats why its not free
Changing language does not changing urls. How will crawlers detect other language pages, items, links…? Also we need to create and upload Sitemaps. Do we have any SEO ranking chance with this? What is the usage of metatags other languages if we don’t have links to these languages?
Hi,
The sitemap generating option is there in Dashboard of Admin & Tenant
Thank you for you feedback
I will note the language feature
I still have the same problem with re-captcha If i enable for main domain example.com working fine. But if i use same credentials on user dashboard for user1 :example.com/user1 recaptcha is failing at costumer login, reservation etc.. on user1
Hi,
I am sorry to know you are facing issue.
Please renew the support & create a support ticket here: https://kreativdev.freshdesk.com/
please share purchase code, website link, website admin panel access & cpanel / ftp access in the ticket so that support team can debug it
Our weekends:
one week 2 weekend (Thursday, Friday), another week 1 weekend (Friday)
Thank you
How to set the default language of new registered users in the user_languages table to a language other than English
Hi,
Unfortunately, I am not a tech person
For tech questions, Please renew the support & create a support ticket here: https://kreativdev.freshdesk.com/
Our weekends:
one week 2 weekend (Thursday, Friday), another week 1 weekend (Friday)
Thank you
Hey, I’m planning to start with the regular license and later switch to extended. Just wanted to ask — is there any required time gap between the two, or any limitation I should be aware of?I’m planning for at least a 1-year gap before switching.
Hi,
THanks for the interest towards Eorder. You can purchase regular license & upgrade to extended license later anytime (not timelimit)
Thank you
