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Hello. I’m having trouble using the demo admin account. The following error message appears: Invalid email or password
Hello
Replied to email.
Staff and admins log in at: https://appointly.idevalex.com/admin/authentication Clients login at: https://appointly.idevalex.com/authentication/login
All credentials can be auto-filled by clicking on the provided credentials on the login pages.
Regards
Is it possible to synchronise appointments via ICS? It would be sufficient to simply block appointments entered in an external calendar. My software offers this option and I would like to synchronise this way rather than via Google etc.
Hello
Thank you for the suggestions we have plans to implement a dedicated page for a calendar view of all appointments and ICS upload for now, the feature for synchronisation for iCalendar and other providers is still being reviewed but for future reference this is planned for implementing – can’t say ETA for now.
Currently we are working on file attachments/uploads implementation for staff, clients and external booking form as well as making some fields dynamically appear depending on the settings in the external booking form.
Also API will be included in some of the upcoming version including webhooks aswell.
This area is specifically for pre-sale inquiries. For technical assistance or more detailed questions, please open a ticket at our support area. so we can assist you more effectively.
Regards
What is the purpose of the field Location/Address that the customer must fill in at step 4? Can you add an option to disable it? Can you make it possible to customise the fields in step 4 (enable or disable each field and determine whether or not it is mandatory to fill it in)?
Hello,
Thank you for your interest in our item. To keep this section organized for all users, we kindly ask that you consolidate multiple questions into a single comment rather than posting them separately.
This area is specifically for pre-sale inquiries. For technical assistance or more detailed questions, please open a ticket at our support desk. so we can assist you more effectively.
Regards
Is it compatible with the SAAS module? That is, can chats be managed with the parent admin, and can tenants (clients of the parent admin) start a conversation via their admin dashboard?
Hello
Currently, this is not tested from our side, so we cannot say for sure.
Practically, it should be compatible.
Regards
In the description area for each service, you can correct line breaks because it does not work on the front end. Alternatively, use the HTML editor.
Hello
Thank you for the suggestions we will take a look at this.
Regards
Hi, we need to allow the person booking to provide pictures and docs along with their booking. Also to have booking pending approval. Is this available now?
Hello
Thank you for your inquiry.
The ability for clients to upload images and documents during the booking process, along with a “pending approval” booking status, is already planned for an upcoming update. At the moment, there is no confirmed ETA, as we are currently focused on releasing the major 2.0.0 Perfex CRM Chat upgrade.
Once that release is completed, we will proceed with the next feature updates, including this functionality.
For any pre-purchase related questions in the future, please make sure to use the official Envato support channels.
Regards
Ok. Those features are urgently needed in the booking process. As it stands now we still have to use external email and get booking confusion without the pending option to review the submitted, then we can add additional hours or add an additional fee, and agreement terms signed/approved before booking is approved. Understand?
It would be great if each service had its own schedule. In many cases, availability depends not only on staff but also on specific resources like rooms, equipment, or vehicles.
For example, a test drive should follow the availability of each individual car, and a printer service appointment should depend on the availability of that specific printer. Having service-level scheduling would prevent double bookings and make resource management much more accurate and efficient.
Hello
Thank you for the suggestions I will think about implementing this in future updates.
This area is reserved for pre-purchase questions only, if you have any questions please contact us via Envato support section.
Regards
Reservations can be made for a time that has already passed during the day, even though the past-date picker is disabled.
Hello
We can investigate this for you, please provide more info via email and how to reproduce.
Please for future reference if you have more questions or suggestions contact us via Envato support section.
Regards
Hi, This is a pre purchase question, Select Provider: if there is only one provider, is it possible to skip Step 2?
Step 3: is it possible to remove the timezone field and set it automatically? Also, can the calendar be shown expanded by default without needing to click?
These improvements would make the appointment frontend even more user-friendly.
Hello
Excellent ideas! I really like these suggestions for improving the booking flow. Good news – I’m planning to add to our todo list to Appointly:
Auto-skip provider step when there’s only one provider Auto-detect timezone from browser Show calendar expanded by default
The update should be ready next week, so if you purchase now, you’ll get these improvements automatically when it’s released!
Thanks for the feedback – it helps make Appointly better for everyone.
Regards
Hello, please notify me when the update is ready, so I can proceed to test and purchase. Best regards,
Hello
Thank you we will take a look and get as much more info we can.
Regards
Hello, a nice addition will be if in the booking form the location could be a dropdown so the client choose from predefined location (office, online etc) and in addition to have a custom location for the client to write where he wants the meeting to be done
Hello
Thank you for your suggestions.
You can use custom fields for this if you want that would work for you.
Please for future reference if you have more questions or suggestions contact us via Envato support section.
Regards
After upgrading to a new version the dashboard of the appointments keeps loading appointly/appointments
I tried to install / uninstall multiple times but it doesn’t get fixed, I even tried to fix it by myself and it is still stuck, it doesn’t list the appointments.
My Perfex is latest version.
I can’t post print screen here, but the Appointments Summary is fine on top, just the next container where you should see the appointments don’t load.
I hoped you fixed this one in this new update, I had this problem since the previous update.
Please fix and help!
Much appreciated.
Hello
Please contact us via Envato support section so we can help you. Please provide debug logs also.
Regards
hi there, was there an update for the 24—>12 hour time fix yet? it has become a sticking point and I’d like to get it fixed ASAP.
Hello
Please contact us via Envato support section we will help you.
For future reference please if you have more questions contact us via support.
Regards
the mail server was blocking these mails… I’m sending again now via support.
Hello
This is improved and fixed.
Regards
Hi, This is a pre purchase question, does the extended license work with the SAAS module? i have also asked the same of your zoom meeting manager. Kindly let me know
Hello
It should work some clients are already using it with SaaS.
If you have more questions please use Envato support section and create support ticket.
Regards
Hi! My client has a Gym, and he schedules classes for 20 people (for example). This module let clients book some classes until the slots are covered?
I mean, there are groups of people in 1 room, and they need to book each turn. Is it possible with this module?
Hello
Feel free to test on the demo to see if this fits for you. When slot is booked its not available but you can disable this from settings.
Regards
Hello, suddenly at the services section there is an infinity loading and can not be able to edit them
Hello
This can happen from various of reasons best is to open support ticket and provide your purchase key and more details regarding your issue.
We will be back after the holidays.
Happy New Year
Regards
Hello, happy new year, I just found the reason for that, when you try to edit an existing service, but this service has already an appointment then in the admin area gets infinite loading, I can edit them from the database, but for sure is not this practice for everyone
Hello
Great that you discovered what is causing this, please contact us via email we will take a look what is causing the issue on your side and apply a fix.
This area is reserved only for pre-purchase questions.
Regards
Hey does the Plugin have Apple Calender Integration?
Hello
Currently not sorted, perhaps we could add this in future updates if demand is high.
Regards
What is the expected timeline for integration with the REST API?
Hello
Should be expected to happen during the first quarter of 2026.
Regards
given Google Authorization redirect URI: https://mydomain.com/crm/appointly/google/auth/oauth leads to an error where client_id is not being passed to google in order to effectively use my google calendar. any fixes please?
Missing required parameter: client_id https://developers.google.com/identity/protocols/oauth2
Details Error 400: invalid_request Request details: flowName=GeneralOAuthFlow
Hello
This area is reserved only for pre-purchase questions.
The authentication flow is functioning correctly for all other clients and on our staging environment. To allow us to investigate what may be causing this issue on your end, please renew your support and provide your valid support/purchase key.
Regards
There are two suggestions: 1. Implement the file function; 2. Add a list selection function for addresses; Regarding the file function: It has been seen displayed in the module, but it is currently ineffective and prompts “This is planned for next update, will wait for suggestion from clients.” This function is very valuable. However, it should be noted that it may be necessary to set reading permissions for uploaded files. It is recommended that the file function be developed and updated as soon as possible.
Regarding the addition of the list selection function: The existing function allows users to enter specific addresses. But in reality, many companies have fixed venues for appointment matters, especially for events, where there is an internal logical relationship between time and event venues. For example, two events cannot be held at the same time and venue. However, it is necessary to retain the existing function that allows users to manually enter addresses outside the options.
