1394 comments found.
hello team 1. Do you provide free installation? 2. Your rating had been influenced by recent months review – Should I be worried on it?
yes, we provide installation service. https://xgenious.com/installation-service/?tab=nexelit
2. nothing to worry about it, we provide one of the best support in codecanyon. we are always here for you, just you need to open support ticket or contact us via live chat
thank you for the clarification. I have purchased it today and submitted the ticket for installation assistance. Please check and assist. thank you
could you please share your ticket id ?
no ticket id is available, I have submitted 4 times – no id given or records available except “We have received your ticket, and one of our support teams will reply to you. You will find your tickets on the Support page within a few minutes. You can continue to chat with us by email after getting a reply from our support agent.” can i request via email?
you can send me your email. you should received an email with your ticket id. you can check your spam folder as well.
thank you. my email : bookkeeper1705@gmail.com
Your tickets was blocked by our smtp provider marked as spam, i have just bypass that, you will get response within tomorrow, your ticket now should be available in your account as well
thank you for the prompt reply. (and sorry for sending many tickets for 1 request)
it’s okay sir
i have close the repeated tickets and leaving ticket no. #639 for your action. Thank you
okay sir thanks
hello team, i want to reset my license key. for installing different domain. kindly support me. how to do
follow this article : https://docs.xgenious.com/docs/common-documentation/how-to-deactivate-domain-license/
Hello, having problems with all the pages (404 error) except of the home page, already did the changes suggested in the FAQ but still having the same problem. i send a ticket to the support team but still without response
our support team replied within 1days, but sometime it can take upto 2/3days due to ticket volume,
the file exist .htaccess already follow the instructions of the 404 error and don’t work.
sometime it happend due to file permission, copy all the content delete that file , then create new file with same name and content
Hello xgenious we waiting for 2 emails that we send you about template integration no anwsers and ignoring from all day! Please provide us more details related to our questions. Instead to ignore it! Thank you!
Please wait for our team reply.
Thank you for your brief and respond!
You are welcome sir.
Hi i made my own menu structure with submenus and removed default your demo menu one suddenly then all brakes in admin panel submenus not opening anymore and we have also 19 undefined js files why? I even then upload exist your and replaced all only db preservet but still same issues.. once you add own menu all is broken then in admin you canot do nothing..
Uncaught TypeError: can’t access property “fn”, o is undefined <anonymous> cms/assets/common/js/bootstrap.min.js:5 <anonymous> cms/assets/common/js/bootstrap.min.js:5 <anonymous> /cms/assets/common/js/bootstrap.min.js:5 bootstrap.min.js:5:2216 Uncaught TypeError: can’t access property “fn”, t is undefined g /cms/assets/backend/js/metisMenu.min.js:9 <anonymous>cms/assets/backend/js/metisMenu.min.js:9 <anonymous> cms/assets/backend/js/metisMenu.min.js:9 <anonymous> cms/assets/backend/js/metisMenu.min.js:9 metisMenu.min.js:9:993 Uncaught ReferenceError: jQuery is not defined <anonymous> jQuery jquery.slimscroll.min.js:16:374 Uncaught ReferenceError: jQuery is not defined <anonymous> jQuery jquery.slicknav.min.js:6:8297 Uncaught ReferenceError: jQuery is not defined <anonymous> cms/assets/backend/js/fontawesome-iconpicker.min.js:12 <anonymous> /cms/assets/backend/js/fontawesome-iconpicker.min.js:13 fontawesome-iconpicker.min.js:12:75 Uncaught ReferenceError: jQuery is not defined <anonymous> cms/assets/backend/js/bootstrap-datepicker.min.js:7 <anonymous>cms/assets/backend/js/bootstrap-datepicker.min.js:7
Everything is default files this happents when menu main was changed with own structure. Please for help. Its a bug.
1. installed fresh one all works now, i send you few additional questions please for anwsers
2. where we can removed login register in top heander no options for this only get quote its removed once we disable top navbar
3 where we can remove shop from menu?
4 where we can remove favorite item for shop in menu?
5 send you question about how possible qiuck chnage design from wccist templates with our css our template desing to be working please for clear anwsers and most possible to be help us.
Thank you very much!
So also we added to be different color for navbar but your sistem not regognize or change it still all the same by default what ever color we pick up..
when Navbar Background Color is white you have no options what ever to have menu in other color.. instead only hover.. so this is fail please for fix!
And why on subpages still showing navbar if is off? on main page is ok but on subpages still showing.. login/register etc.. get quote.
I see that this system not works at all as expected after first time we finaly try to use.Second think i say to you have some bugs and you first insted provide and check it out this things asking for renew support! Serioulsy insted check that some functions not working properly by default? And you try to force fore integrated html template 1500$ serioulsy what i get for that kind of money?
we are not forcing anyone.
please checkout support term, helping you in your custom development is not part of item support.
we have helped you wherever possible, even your support expired long time ago.
is possible deactivate shop?
yes, possible.
here are options available https://imgur.com/a/xoBZKg7
Hello. How to change language in admin panel?
from admin panel -> languages -> set default languge
When I open the control panel page now, the dashboard isn’t displayed; only a sidebar appears with advertisements, all modules, settings for all pages, and Media Manager image settings. And when I click on it, nothing is displayed; it’s just a blank page.
it sometime happen due to permission issue.
Open a support ticket here with your purchase code. We have a dedicated technical support team. Our team will investigate your issue
Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/
There’s an SEO issue; proper SEO is not being implemented, and when will the new version be updated?
can you please share details with us, we have meta data support for reach page.
if you can share full details, i will take note for implement this in our next update.
Why Admin can not approve Couse Enroll manual after check bank tranffer payment.
Admin only can view and delete the enroll course and no more option
I want to Admin can approve the Enroll for user
Once you approve them payment system automatically approve the enrollment you don’t have to do anything additional.
You could have ask this by open a support ticket.
How to approve pending enroll . Web have only 2 option is view and deleted.
Cannot approve manual by Admin
I want to approve enroll manual and turn off payment gateway
open support ticket our team will check it.
I want to approve enroll manual and turn off payment gateway -> you have option in payment gateway settings to disable manual payment
How to open ticket. You should show the solution here for many customer know about that
Dear Sir, you need to open support ticket for any technical issues.
Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/
Our support team usually reply within 2days, but sometime it can take unto 5days. Note: Friday and Saturday is our weekend. Support Time: 10:00AM to 7:00PM ( UTC +6 TimezoneAsia/Dhaka Timezone )
installation instructions are outdated. Could you please send updated instructions on how to install the website.
cloud you please share your ticket id ?
our team is off today, because of govt holiday and Friday and Saturday are our weekend.
Instructor is not outdated, it upto date,
if you are facing any issue, contact live chat our team will give you instant help
Could you share the link to the updated instructions
if you need any assistance you can open a support ticket or contact through live chat
How does this product work?
is a simple cms , which allow you to build different kind of websites
I want to buy this product of yours. here notification update option is available. and Admin can access all user lists on the dashboard, including the user profile.(fullname, email, address, registration date, purchase history like (order id, date, producat purchase, quantity, prices, payment method ))
and user custom notification update.
i am not clear what you have mean.
Hi, I sent a private message about the main website not sending me a password-reset email, which prevents me from opening a support ticket. Could you please check this issue for me?
In the meantime, I have a few questions:
Is there a new HomeVart version coming soon, possibly for business/hosting use? If not, if I provide a template, can your team convert it into a HomeVart layout?
I want to switch the domain name on my license because I am planning to sell the old domain. Can I update the license to my new domain?
Will there be new features in upcoming versions? For example: a radio widget, live-stream widget, live chat (I’m not a fan of the Twisk one), etc. And if not, could you create a custom radio widget for me?
I understand that custom work has a cost. This is why I wanted to open a ticket, but the website never sends me the password reset email.
Thank you.
I sent a private message about the main website not sending me a password-reset email, which prevents me from opening a support ticket. Could you please check this issue for me? -> please contact through live chat our team will immediately fix this for you.
we are working on a page builder our plan is to integrate that into the nexelit,
okay done, i did .
great
i have the same problem as mazlina80.. v4.10 fails to open installation screen. (using laragon) . instead of adisplaying the installation screen a file is created in my download folder (windows11) and the file content is the same as the index.php. there seem to be a loop created in the installation process.
check your .htaaccess file if it contain anything related to php-fpm remove that it should work
if you are still faceing issue, open a support ticket our team will help you.
there is no php-fpm problem if php threaded safe is used. I just tried to install v4.0 (fellow coder file) and it starts to install. so why would v4.1 have this problem. can someone check out the nexelit zip file that is on evanto marketplace. i only downloaded mine yesterday.
i did open a ticket but the respond i got was one of dismissal of the problem.
i did check the .htaaccess file and when replaced with htaaccess file from v4 i stops creating the file in the download folder . but gives me. Secure Connection Failed
An error occurred during a connection to localhost. SSL received a record that exceeded the maximum permissible length.
Error code: SSL_ERROR_RX_RECORD_TOO_LONG… so it looks like the htaaaccess file is the culprit.. ? any suggestions.
try use laravel heard that has support for ssl in lcoalhost https://herd.laravel.com/
hello. Can I install in domain “A” and after setting all, move to domain “B” ?
yes, possible
hi…how to install in localhost..im using laragon. its empty page..unable to show installation page
follow our documentation: https://docs.xgenious.com/docs/nexelit/instruction/localhost-installation/
here is video: https://www.youtube.com/watch?v=iyJEsJUsszY
you may seen different script in the video, but process is exactly same for all of our script.
Note: if you still face any issue, contact our support.
hi,
is xgenious same company as byteseed ? as on some comment you recommended byteseed product for saas version of nexelit
Yes, both are same
I’m using the Doctor Home variant. I disabled some features, but the top bar became invisible. Could you please support?
Open a support ticket here with your purchase code. We have a dedicated technical support team. Our team will investigate your issue
Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/
Our support team usually reply within 2days, but sometime it can take unto 5days. Note: Friday and Saturday is our weekend. Support Time: 10:00AM to 7:00PM ( UTC +6 TimezoneAsia/Dhaka Timezone )
Note: do not forget to renew your support if already expired
Hi Xgenious, Dear Support Team, I am writing to request urgent assistance regarding an issue with my license verification. I am unable to verify my license using the purchase code. Every time I try, it shows the message: “Purchase code verification failed. Make sure your purchase code is valid.” I had already reported this issue earlier, but unfortunately I haven’t received any support or resolution yet. This problem is preventing me from proceeding with my work. Kindly look into this matter on an urgent basis and help me resolve the issue as soon as possible. Your immediate assistance will be greatly appreciated. Thank you.
https://snipboard.io/E6daof.jpg https://snipboard.io/BbeZMK.jpgOpen a support ticket here with your purchase code. We have a dedicated technical support team. Our team will investigate your issue
Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/
Our support team usually reply within 2days, but sometime it can take unto 5days. Note: Friday and Saturday is our weekend. Support Time: 10:00AM to 7:00PM ( UTC +6 TimezoneAsia/Dhaka Timezone )
Thank you dear team, I have submitted the ticket
I would like to report that several features are missing or not functioning correctly on my site, including the home variant options, About Us page management, appointment management, and a few other components. I purchased two Nexelit sites for two different projects and plan to buy more. One site is working perfectly, but the other has multiple issues as mentioned above.
I kindly request you to review this installation and verify whether all features and functionalities are properly included and working. I also suspect that recent updates may have introduced bugs in the script. Please conduct a thorough check to ensure all components are functioning as intended.
Thank you.
thanks for report it, we have reviewed the installation file in our end, did not find anything missing.
if you are facing any issue, open support ticket our team will check it.
hi, how to link mega menu to our page ? i chat your from website. but no reply.
we have already replied your chat.
you can use our prebuild mega menus.
