8476 comments found.
I have a question. Is it possible to log into a user’s account from the admin panel and view it?
Hello, @ramm87,
No, currently its not possible.
Best Regards,
Team MagicAI
Support System Documentation
Hello, if possible, could you explain this point? It might be a glitch because it doesn’t align with what was published in the standard license. During the allocation process, it requests the purchase of an extended license, but I don’t need an extended license. I only want to allocate it to my own website, and the payment gateways are also unavailable. If this is true, it violates the terms of sale. If I am not assisted in resolving this issue, I will request an immediate refund without waiting for any further transactions. This is my right as stated in the license, and I have great confidence in Envato. I do not believe that Envato’s rules permit this violation of the license.
Hello, @osamaqonaibe,
Payment gateways are available only with the Extended License, as charging end users is permitted exclusively under this license type. This is an Envato policy, and you may confirm it directly with Envato if needed.
Using Magic AI as a SaaS is not allowed with the Regular License.
For further clarification or assistance, please feel free to submit a support ticket through our support system. Our support engineers will review your case and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
What I shared are your terms, not what was announced. However, I have no objection to the upgrade, but will the regular license fee be deducted, and how do I do that?
Hello, @osamaqonaibe,
Once you buy the extended license, we can issue a refund for the regular license. After purchasing the extended license, please request the refund for the regular license and generate the support ticket for it via our support system.
Please refer to the documentation here: https://docs.magicproject.ai/upgrading-to-extended-license/
Best Regards,
Team MagicAI
Support System Documentation
Hi there! Do you have a SaaS version of this, by any chance?
Hello, @ladiesman001,
First of all, thanks for showing your interest in Magic AI,
Magic AI is a SaaS platform/script designed to help users generate various types of AI-powered content, including text, images, video, voice and code, while also offering chat functionality.
You can read more about it in documentation here: https://docs.magicproject.ai/
Best Regards,
Team MagicAI
Support System Documentation
Hello, I ask you last year about mockup feature, it’s important for all kind of producers, and i’m waiting for it to buy the extended license. Any news about this ? Thanks for your attention on this matter
Hello, @vvinzz,
Thank you for your interest in Magic AI.
Could you please explain in a bit more detail what exactly you are looking for? For example, is it related to a product or device mockup?
Please also share an example URL so I can check this with our development team and get back to you with more information.
Best Regards,
Team MagicAI
Support System Documentation
Hello, @vvinzz,
Thank you for the clarification and for sharing the example — that helps a lot.
At the moment, Magic AI does not include a dedicated mockup generator specifically designed for applying labels to bottles or product packaging in the same way as specialized mockup tools. However, you may still achieve similar results by using the AI Image Editor, depending on your workflow and expectations.
Best Regards,
Team MagicAI
Support System Documentation
I want to purchase the code and I have some questions. 1- Can I upgrade the license at any time, even after the first month? 2- How much does installation cost? I would like you to provide installation services. 3- Do I have to pay monthly for additional features, or can I purchase them?4. Is it possible to purchase add-ons whenever I want, for example, every week or every day?
Hello, @SHIDRI,
Thanks for your interest in Magic AI,
1. Yes you can upgrade the license anytime, Please refer to the documentation here: https://docs.magicproject.ai/upgrading-to-extended-license/
2. You can access the installation guide from here: https://magicaidocs.liquid-themes.com/installation/
Also, you can purchase VIP membership for customization & installation services. You will also get many more services/features. 
3. There are two options:
One-Time Purchase: You can buy and use the extensions/add-ons individually from the Marketplace.
Premium Subscription: Our monthly subscription gives you access to all themes and select paid extensions.
4. Yes absolutely, it is totally up to you.
Best Regards,
Team MagicAI
Support System Documentation
What is the price VIP membership؟
Hello, @SHIDRI,
Please submit a support ticket through our support system for further information about the VIP membership using the link below: https://liquidthemes.freshdesk.com/support/tickets/new
Best Regards,
Team MagicAI
Support System Documentation
Could you please reset my license code so it can be used on a new domain?
Thank you
Hello, @pusteb,
I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.
Best Regards,
Team MagicAI
Support System Documentation
Hi,
I want to buy the extended license but can you please tell me how can i check this feature: Auto-generate viral clips from long-form videos I want to see how it works and how efficient it is but there is no video and demonstration etc. Response on this matter will be much appreciated.
Thanks
Hello, @azeemushanofficial,
Thanks for your interest in Magic AI,
That feature is no available on demo site because its a premium feature with paid addon, you can check the description here: https://demo.magicproject.ai/dashboard/admin/marketplace/ai-viral-clips and you can check the documentation here: https://docs.magicproject.ai/viral-clips/
Best Regards,
Team MagicAI
Support System Documentation
Does this have text to video creation option and can we create faceless videos
Hello, @rohanhande,
Thanks for your interest in Magic AI!
Yes Magic AI has text to video generation addons, please refer to the documentation here: https://docs.magicproject.ai/sora-video/ and absolutely Magic AI have all the tools to make something similar
Best Regards,
Team MagicAI
Support System Documentation
Hi
Hello, this is a great product here in CodeCan I have a question, can I add ‘SkyWork AI’ to your one ’ MagicAI’ ?
Hello, @sanayar2008,
Thanks for your interest in Magic AI.
At the moment, the SkyWork API is not supported by default. However, if you have development experience, you may integrate it manually on your end.
Alternatively, you are welcome to submit a feature request through our official feature request forum here: https://magicai.sleekplan.app/
Thank you for your understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hi MagicAI Team,
1. Where can I find the External Chatbot – Instagram Integration plugin. Used in the demo. I was only Abe to find WhatsApp, Telegram, and FB Messeger
2. On Codecanyon you promote the Social Media Agent that if I understand correctly build on the AI Social Media Suite. Is this set for the next update?
Best Regards, Amr
Hello, @Chic0_,
1. It is not released yet. It is the social media agents add-on.
2. Yes, AI Agent is taking action, reporting, optimizing – it’s working like a human. Demo is being prepared.
Best Regards,
Team MagicAI
Support System Documentation
Hello TeamLiquid,
Thank you for the quick replay.
in the Brand-New External Chatbot you mention adding GDPR Notifications. I wasn’t able to find the option to activate the notification banner.
Best Regards, Amr
add Agent ia possibility action call automatic etc
Hello, @nsmsay,
Sorry for the inconvenience. Could you please explain your request in more detail? I’m not able to clearly understand your question or concern at the moment.
Best Regards,
Team MagicAI
Support System Documentation
After each update, the chatbot stops working. The settings are lost. It is impossible to configure them. Why is this happening?
Hello, @ramm87,
It appears that the issue is specific to your website and needs to be investigated directly on your setup.
We kindly request that you contact us through our support system at: https://liquidthemes.freshdesk.com/support/tickets/new
Please include your login details so our support engineers can review the situation on your site and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
Hello team, Is it possible to use standard plans and a personal OpenAI API key at the same time in platform? And if I add a package of personal api key and include tools compatible with other api keys, such as ai youtube, ai voice clone..etc, will it work in the package without problems?
Hello, @Aichati,
Could you please write and ask your question via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new so that our support engineers will check and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
Hello, is the promotion where you buy the extended license and receive a $119 coupon valid to use on the Premium Membership subscription?
Hello, @jg_arrabal17,
Thank you for reaching out.
The $119 coupon included with the Extended License promotion is not valid for the Premium Membership subscription. However, you can use this coupon to purchase paid extensions available in the Magic AI marketplace.
Best Regards,
Team MagicAI
Support System Documentation
if i buy two extended licenses, can i use both coupons on one account?
Hello, @VanderChoice,
Thanks for your interest in Magic AI,
Yes, you can use both coupons on one account, you can contact us via our support system for that.
Best Regards,
Team MagicAI
Support System Documentation
External Chatbot addon.
I want to konw if my users can integrate their own AI API so that the AI API billing will be on them ? that will be great and they will just use this platform to setup and pay me subscription fee for the script.
Hello, @midley23,
Thank you for your interest in Magic AI
Yes, the ’Bring Your Own Key’ feature is available for your customers.
Best Regards,
Team MagicAI
Support System Documentation
Great, but I didn’t find how a user account would add their own OpenAI API to use any guide to that ? Please make a video on this too as it is a very critical feature being looked out for.
Hello, @midley23,
Please write and ask your question via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new so that our support engineers will check and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
Hello whats the ETA for this agent feature? I need to get this system ASAP for real-time voice, agents. How complex is it to set the packages? “
Hello, @trackinfostechnologies,
We’re preparing the demo currently. Stay tuned
It will be available soon.
Best Regards, Team MagicAI
Hello, @truthmeter,
I’m sorry, but I don’t have an exact timeline for the release. I can assure you that our development team is actively working on the update, and it will be released soon. Thank you for your patience, and please stay tuned.
Best Regards,
Team MagicAI
Support System Documentation
What privileges are included when purchasing an extended license? Can we use pro plugins? Thanks!
Hello, @ekotheme,
Thanks for your interest in Magic AI!,
Regular license is for single use where as to use MagicAI as SAAS you will need Extended License, Once you purchase the extended license of Magic AI, you’ll gain access to the Marketplace within your Magic AI Dashboard, where you can explore, download, and purchase both free and premium addons/extensions.
Best Regards,
Team MagicAI
Support System Documentation
Can we get any update on website builder
Hello, @umaveenaalvas,
This is in our roadmap and we will implement it soon
Best Regards,
Team MagicAI
Support System Documentation
Can you say timeline, when can we expect
Hello, @umaveenaalvas,
I’m sorry, but I don’t have an exact timeline for the release. I can assure you that our development team is actively working on the update, and it will be released soon. Thank you for your patience, and please stay tuned.
Best Regards,
Team MagicAI
Support System Documentation
Hi team, when can we see the AI agent demo? any good news for newyear?
Hello, @trackinfostechnologies,
We’re preparing the demo currently. Stay tuned
It will be available soon.
Best Regards,
Team MagicAI
Support System Documentation
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