265 comments found.
How to renew the current plan set to monthly?
You have to upgrade the plan. For instant communication connect with us via whatsapp +88078436266
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Getway SMPP doesn’t work; the website shows a false notification that it’s been sent, but the delivery details remain “pending” indefinitely.
please send your website login details along with ftp or cpanel login details at support@picotech.com.bd to check the issue
Alread sent, I wait for your update
sorry we couldn’t find your email. please send using item support page
have you recived?
can you send send a message at Whatsapp: +8801784396266
Your system is not working, even after you fixed it. I don’t receive any sms. And how to renew customer package? And you are not replying to whatsapp?
we couldn’t find your message. can you please send another?
If I need to use more than one SMS gateway, how do I select which gateway each plan will use? And if I want to use a different gateway for each SMS destination country, how do I configure that?
Hi luis_tchiteculo,
Gateways are not bound to plans. Instead, the administrator configures SMS gateways at the system level and assigns them to phone numbers. Customers then purchase those phone numbers, and messages are routed through the gateway associated with the number.
Plans are only linked to coverage (e.g., allowed destination countries or regions). If you want to use different gateways for different destination countries, this is handled through coverage analysis and configuration, not through the plan itself. You must analyze your destination coverage requirements and configure accordingly so that traffic to each country is sent via the appropriate gateway.
Do you have api that can be integrated into my website such that my users send bulk sms direct from my website while script is installed on a sub domain?
Yes, we have an API that can be integrated into other websites directly
i have some pre purchase query. 1. can i add network connection provider like airtel or jio as an api provider? 2. can you add razorpay as a payment gateway?
if Airtel or jio provide API for sending sms then possible. yes can integrate razorpay
what is in the new update??
Error: SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘newsms.work_flows’ doesn’t exist. I imported full database not error on import.
please send a mail at support@picotech.com.bd
I’m trying to configure my gateway to use the program, Twilio, but your documentation doesn’t explain what each thing is. It asks me for a Weblink and I have no idea what that is. I also don’t see where to put the Twilio keys.
you can check https://picotech.gitbook.io/picosms/how-to/how-to-configure-sms-gateway for sms gateway configuration. you just need to click on the name input field which will show the available SMS gateway. after clicking on that gateway it will ask credentials like API keys etc.
email setup details are not mentioned in the document properly:
after configuring your smtp email in setting. you need to check few things:
1. ensure queue is processed in your hosting
- Shared Hosting – add (* * * * * cd /home/username/public_html/ && php artisan queue:work—stop-when-empty) OR (* * * * * cd /home/username/public_html/subdomain_folder_name/ && php artisan queue:work—stop-when-empty) as a command on your cPanel or DirectAdmin cron job to check every minute and send queued email or other jobs that are pending.
- VPS/Dedicated Hosting – you can run queue:work continuously with Supervisor.
Now you’ll receive otp to email when login (If otp enabled in settings).
2. to get password reset, registration verification, plan request, plan accept and plan expire emails: all input fields on email templates has to be filled and saved. If not system says that email sent, but you won’t get any emails until you fill up all email templates.
please include this in the documentation. Thanks.
tags: email, not receiving emails, password reset, sendotp, send OTP
bug: On paystack gateway, it says Merchant Email(Optional), but paystack won’t appear in the customer checkout if Merchant Email is empty. process.blade.php requires the Merchant Email value mandatory.
Hi, Sorry for the inconvenience. Please connect with our support team via whatsapp +8801784396266
Thanks
few explanations needed:
1. What are the Domain, HeaderId (DLT) & Coverage sections does? 2. Can my customers use 1 sender id for multiple sms gateways? 3. what are the values for the coverage (Send Plain SMS, Receive SMS, Send MMS, Receive MMS, Send Voice SMS, Receive Voice SMS, Send Whatsapp Message, Receive Whatsapp Message)?
Is the coverage indicates the count of the sms that can be send to the selected country? if yes, I have to assign this for all the countries?
4. Can I assign coverage for multiple countries at once (same sms prices for few countries)?
5. can this system send notification sms for tickets submission & replied or other statuses, sender id & payment approval or other email notifications as sms?
6. do you have plans for integrating Sri Lankan payment gateways (Payhere.lk / onepay.lk)
7. Can I assign local & international sms unit price (If I use country A sms gateway in local – .80 cents & sending sms to country B – 20 rupees). How It’s work with the pricing?
*. Where to whitelist a reseller domain (My domain sms.com – my reseller has sms.reseller.com or reseller.com – where to assign a reseller portal for the reseller)?
Hi,
Thanks for your interest. Find your answer below- 1. Domain for whitelebel reseller, HeaderID for India and about the coverage different countries have different sms price. So that you can configure different price for individual countries. 2. Actually gateway will configure by supper admin so customer will never know which gateway are using for sending sms. They just topup and send sms. 3. Values should be integer number. For example if you set for plain sms “1” and when customer send sms then 1 sms(160 character) unit will deduct from SMS wallet of customer. Similarly to other fields. 4. Yes, you can 5. Actually it will receive as SMS 6. Yes, If you need immediately then we can do this as customization work. 7. Coverage system will apply here
Feel free to ask if you have any other questions.
For instant communication connect with us via whatsapp +8801784396266
Thanks
Answer this: 1. Where to whitelist a reseller domain (Ex: My domain sms.com – my reseller has sms.reseller.com or reseller.com – where to assign the reseller portal (sms.reseller.com or reseller.com) for the reseller)?
2. Or do I have to give a subdomain for my reseller like reseller1.sms.com? 3. Can resellers assign their domain in this system and get white-labeled?
4. if a country A senderID set to country A gateway, when sending sms to country B, It will cost more as international sms. To reduce the cost, can we send sms from country A senderID to country B with country B gateway or any other gateway?
5. Can we give API access to customer, if customers need to add sms gateway to their website or app?
Hi, Find your answer below- 1. Customer can whitelist their own domain. We have video tutorial how to whitelist domain. 2. No 3. Yes 4. Sender ID is connected with gateway. You can send sms to any country with that sender ID 5. Yes
Feel free to ask if you have any other questions. For instant communication connect with us via whatsapp +880178436266
Is SaaS locked or unlocked in regular license? Which sms gateway that you have is cheapest for most country with good service?
Also only hindi shows when we login no other language shows? Is it a bug?
Hi
Saas is available for both license. Please connect with our support team via whatsapp +8801784396266 for details discussions
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Sure, i will connect at the time of installation. Which sms gateway that you have is cheapest for most country with good service? And no language shows other than hindi?
Language is dynamic. You can add any language. Please connect with our support +8801784396266
I need to get the installation done, where shall i send the request?
what is in the new update??
Added: Workflow Feature
Added: New Sidebar Design
Fixed: Translation Issues
Fixed: Reseller Status Issue
Fixed: Ticket Details Page Issue
When is your next update come?
Within this month
Hi I have checked your system. Just love it. I have few question. Can i use saas in regular license? Can i install it on shared hosting?
I have seen that admin can add gateway from his panel. Can i add my local gateway into it?
Are you available for customization?
Yes, You can add local gateway from admin panel. Yes we are available for customization if you need any.
Thanks
Also do you have sms workflow? Can i send sms using meta api?
Hi, Thanks for your interest. “SMS Workflow” will be available with next update. Feel free to ask if you have any other questions. Connect with us via whatsapp +8801784396266
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Do you have auto responder feature?
Right now not available. We have noted. Feel free to ask if you have any other questions. Connect with us via whatsapp +8801784396266
Thanks
I have seen DLT campaign, tell me about that. Also want to know about personalised campaign.
When white labeling a reseller, he need to point his domain to our ip address, right? is there will be a Cross-origin resource sharing (CORS) problem?
No there will be no CORS problem
We have paid on December 20th last year. We have paid for the customization and have answered all questions you have given. I really need communication on where we are at. You understand everything that we have asked, where are we at with the changes?
Hi, sorry for inconvenience. Please send us message on whatsapp +8801784396266 Our team will respond Thanks
Hello, its over 12days, the systems have a bug, no respond from you. Please check your WhatsApp. this is urgent!
Hey, sorry for the inconvenience. We did not get any message on whatsapp. Kindly send us message on +8801784396266(whatsapp)
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