1026 comments found.
Hello Martvill Team,
I have the purchase code for the Martvill theme, but I forgot the email ID I used to register on your support panel.
Because of this, I am unable to log in and create a support ticket. Could you please help me recover my account or guide me on how I can access support using my purchase code?
Thank you.
Please send an email to our support email, support@techvill.org, by including your purchase code.
Our support team will assist you.
Thank you.
Each country’s shipping provider charges based on the weight and Size of the product or order. Martvill does not provide the shipping system with the weight. it needs to be used in the real world.
i know Martvill provides a class option for managing different rates for shipping, but it’s not useful on a multi-vendor system.
Example, I have created a Heavy Weight Class, and the rate is fixed 10$, but the vendor sells any washing machine, then the company faces a big loss
Thank you for your detailed query.
In Martvill, the shipping system is based on Shipping Classes and Shipping Zones:
- First, you need to create shipping classes (e.g., Heavy, Medium, Light).
- Then, under Shipping Zones, you can define location-based shipping costs for each class.
When adding or editing a product, you can assign a specific shipping class to that product. The shipping cost will be automatically calculated based on the assigned class and the customer’s location.
Please note:
- The current system does not support dynamic shipping calculations based on actual product weight or dimensions.
- Shipping charges are applied as fixed rates defined under the shipping classes.
If you require a more advanced shipping system (such as weight-based, dimension-based, or vendor-specific shipping logic), it can be implemented as a custom solution.
Please open a support ticket at – Support Portal for modification requests. Our support team will assist you.
Thank you.
Addons are not working in a website to error in a system ( CashOnDelivery , Razorpay ,Paytm other..) payment not working in a website to total soution in a website to used a payment in a website to help in a my website
Please open a support ticket at – Support Portal for any technical support. Our support team will assist you.
Thank you.
What the hell happened to KYC?
1=No Approve and reject option 2=Any user sends fake details 3=Seller without KYC uploads product and use complete system 4=in front side, any customer does not see whether the shop is verified or not;
Please Fix this real-world E-commerce Problem
I have Recommended Some Option. Please implement this in the next update After seller registration Display a 3-step page
1=First Step For KYC, 2=Withdrawal Method select and fill details, 3=Review all details and submit,
If KYC Approved, then the seller Display full panel and is ready to Use
We have replied via the support portal. Please follow up there.
Thank you.
yesterday i have shared my server login details with support team for solve installation problem, but he changed my server password, so please dont share anyone our personal details with any support team
We did not make any changes to your server information. You requested that we install the Martvill script on your server, and we completed the installation accordingly.
After installation, we created the admin account using your email address and generated a random password for the Martvill admin panel access, not your server access. The password was not predefined or modified later. These login details were shared with you, and you may change the password at any time by logging in to the Martvill admin panel.
Therefore, we kindly request that you review your previous instructions and verify the details carefully before leaving such messages. You certainly have the right to express your concerns; however, we request that you ensure the information is accurate.
If you are experiencing any issues related to your server information, please follow up through the support portal. We will be happy to assist you further.
Thank you.
Please check supposed portal
We checked it properly. It might not follow the messages that we replied to and what you requested.
Thank you.
Ticket No: #7624 Yesterday I bought this script but it has a lot of bugs, I am trying to install it but not successful.
We have replied via the support portal. Please follow up there.
Thank you.
i have already send all details
We have replied via the support portal. Please follow up there.
Thank you.
I am reading the documentation, and i have a question:
i am trying to understand the flow for the delivery. The sold items are at the vendor locations. A delivery man is assigned to an order after payment, the order details only has the customer address. How will the delivery man know where to go to pickup the item (i.e the vendor location)?
What happens when the order has multiple items from different vendors?? The system allows only one delivery person for an order. what if the pickup locations (i.e the selling vendors are in different cities?)
kindly explain the process flow: order -> pickup – >deliver.
Finally how do this tie with using shipping providers? Does the deliver man pickup the items and sends it to the shipping/carrier to complete the delivery? This is important for deliveries to other countries…
thanks.
After an order is confirmed, all vendors send their products to an admin-managed pickup point. The system does not track the vendor locations directly, so it is the admin’s responsibility to manage multiple pickup points for different locations. Once the products arrive at the pickup point, the admin assigns a delivery person or a shipping carrier to deliver the items to the customer.
If an order contains items from multiple vendors, all items should first be collected at the relevant admin pickup points. The admin then coordinates a single delivery to the customer, either through a delivery man or a shipping carrier.
So, the flow is:
Order placed → Vendors send products to admin pickup points → Admin assigns delivery person or shipping carrier → Customer receives items
This process also works for international deliveries if the admin uses shipping carriers to handle the delivery from the pickup points.
Thank you.
thanks for the explanation. It would be beneficial to add this in your documentation.
We will add this to our official documentation.
Thank you.
Hello, I want to create franchise business models and POS system for my multi-offline store, is it possible to create using Martvill add-on, and which add-on need for this?
Yes, it is possible to manage a franchise-style business and POS operations using Martvill with our POS addon. We have a POS addon that allows you to use multiple terminals and create multiple staff accounts for vendors to manage sales from physical stores.
All sales, products, and stock can be monitored from a centralized admin panel, which is suitable for managing multiple branches or franchise outlets.
However, please note that our POS system works in online mode only. We do not have an offline POS feature. This means an internet connection is required for billing, syncing stock, and managing orders.
Thank you.
Attempt to read property “id” on null
“Does anyone else have the Attempt to read property ‘id’ on null error on Sign Up? It seems the developers forgot that Guests don’t have a User ID. The code crashes because it forces an Auth::user() check inside the database insertion logic. It’s a serious logic flaw in the core system that blocks all registrations. TechVillage, please fix this.”
The cause is a fundamental coding mistake: Your core Models (User/RoleUser) are forcing a check for Auth::user()->id inside the store() method. You are trying to fetch an Admin ID when a GUEST is registering! Of course, it returns null and crashes. How did this logic pass your testing? Please fix your base Model logic to handle Guest actions properly.”
Please open a support ticket at – Support Portal for any technical support. Our support team will assist you.
Thank you.
Hello, if the admin sets that vendors need first to request admin review when they publish a new product.
1- does the system send the admin any notifications (web or email) to let him know there are pending review?
2- and when admin accepts and publish, does it also send any notification to the vendor that their product is now live?
Please confirm. Thanks
At this moment, the system does not have a notification feature for product review and approval.
The admin does not receive web or email notifications when a vendor submits a product for review, and similarly, the vendor does not receive any notification when the admin approves and publishes the product.
However, this is already in our roadmap, and we plan to implement product review and approval notifications in a future update.
Thank you.
Hello,
Today I received notification emails from Envato bout an update on the main script and all add-ons. But i checked and do not see any new update. Please advise?
There is no version update. It’s only regarding the new year offer sale price update, which will end on 8th January.
Thank you.
Pre sale quastion is this product support Pakistani payment gateway Jaz Cash or telenor ?
No, it does not support any Pakistani payment gateway in the default script. But we can add them as a custom work.
Please open a support ticket at – Support Portal for modification requests. Our support team will assist you.
Thank you.
How to hide vendor details that are visible on vendors profile.
want to hide vendor details on vendor profile or whole vendor profile option
Currently, the application does not offer any built-in options to hide vendor details or the entire vendor profile.
To hide vendor profiles or specific vendor information, customization will be required.
Thank you.
Keep your product documentation up to date
We will check and update as soon as possible.
Thank you.
How can I set the full website to full width now fite is leaving space on both sides.
We have replied via the support portal.
Please follow up there.
Thank you.
Hello,
I am about to purchase the main script and all add-ons, and have been checking the demo.
I found this bug:
1- When you login as admin in your demo, there are some vendor requests that are pending review. If you click on the view button or accept or reject buttons, it send you to a page asking for a valid subscription and to check your package!!!! – if you check the URL, it seems to take you to a a vendor URL instead of keeping you in the Admin side and also request a valid package subscription – why is it asking the admin for a subscription and why change to a vendor URL???. This must be some sort of a bug? Please advise
and have a couple of questions:
2- When adding a video to a product. i tried to test with a YouTube video URL, but after saving the product and checking the front end page, it says “refused to connect” – Is there a specific method to add a YouTube video? Can you show me a working example please.
3- Is it possible to add SEO meta descriptions, text and image for categories and subcategories? I could not find this in the admin side demo?
4- Is it possible to upload a product document (like specification or manual or brochure etc.) which is common when selling electronics and household equipment?
Thanks
PS: Issue No1 also appears if you go to Admin dashboard, then click on vendors and then click on add vendor or all vendors. again it asks for a subscription!!!
Thank you very much for your interest in purchasing the Martvill main script along with all add-ons. We truly appreciate the time you’ve taken to explore the demo and share your findings. Please find our responses below:
1. Admin Redirected to Subscription Page (Demo Issue)
You are correct — this behavior is not expected. There is a minor issue in the demo related to the subscription module, where admin actions (such as viewing, approving, or rejecting vendor requests) may incorrectly redirect to a vendor-side subscription page. This occurs only in the demo environment.
Our development team is already aware of this issue, and we are working to fix it as soon as possible.
Please be assured that this is not intended behavior for admins, and it will be resolved in an upcoming update.
2. YouTube Video Showing “Refused to Connect.”
For adding a YouTube video to a product, you must use the embed URL format, not the standard watch URL.
✅ Correct format example:
https://www.youtube.com/embed/COqxB1MxI0QUsing the embed URL will display the video correctly on the product page. Standard YouTube links may result in a “refused to connect” message due to browser security restrictions.
3. SEO Options for Categories & Subcategories
At the moment, SEO meta fields (meta title, description, image) for categories and subcategories are not available by default in Martvill.
4. Product Document Upload (Manual / Specification / Brochure)
Currently, Martvill does not include a built-in feature to upload downloadable product documents such as manuals, specifications, or brochures.
Customization Option
All the above missing features (category SEO, product documents, or any additional logic) can be added through customization. Our team can implement these based on your requirements with a customization charge.
If you have more queries, please create a support ticket at https://support.techvill.org/ and support team will help you.
Thank you.
Thank you for the answers. I will make a purchase.
You are welcome.
when can i expect the update for the seller subscription addon that resolves the issue identified above? Thanks
Currently, no plan, but you will see the update if we publish any updates in the future.
Thank you.
Getting 500 error post supplying the activation code. Already sent support request on portal. kindly respond
Still not replied on the support call. What kind of support is this
Please open a support ticket at – Support Portal for any technical support. Our support team will assist you.
Thank you.
Hello, the demo seems to be down? i get a 503 service unavailable error.
Demo is Active now. Please check it now.
Thank you.
Thank you.
Is it possible for the seller to manage the shipping? so they:
1- accept order
2- ship the item directly from their end
3- Update shipping status
Thanks
No, the feature you mentioned is not available right now.
Thank you.
Thank you.
Are you available for customization work on this script?
Also, when is the expected next update and what are main changes expected?
Yes, we are available for customization work.
We are currently working on our upcoming version. It will involve upgrading to a newer version of the Laravel framework, but it does not have an exact ETA.
Please open a support ticket at – Support Portal for any technical support. Our support team will assist you.
Thank you.
I purchased your script almost a week now and it has been given me headache from deployment it kept showing 500 error i managed to deploy after uploading addon it switched to 500 error what exactly is wrong with the script and you guys are not responding to email or tickets
Please open a support ticket at – Support Portal for any technical support. Our support team will assist you.
Thank you.
Your demo is not working. 500 server error
It’s updated. Please check it now.
Thank you.
hi i saw your demo website i have one confusion is there mobile OTP Login System i think not perform and also email verification
Thank you for checking our demo and for your questions.
At the moment, we do not have a mobile OTP login system. Currently, OTP is used only after registration for verification purposes.
Regarding email verification, yes — our system supports it. We offer two types of email verification:
1. Verification via OTP
2. Verification via email link
If you need a mobile OTP login system, we can develop it for you as a customization service with an additional charge.
For more details, please create a support ticket at https://support.techvill.org/
Thank you.
and what about coin base payment system can you build it
Coinbase payment gateway is available for Martvill. Here is the link to download – Coinbase
Thank you.
ya thank you so much inform me do you have tutorial video how customer can manager and use
Hi,
5 months ago I asked before buying whether you were going to update the script to Laravel 12. I already knew it was Laravel 10, and I asked specifically because your answer would determine whether I purchased it or not. You told me you planned to update to Laravel 12 and even mentioned “exciting features” in the next updates. Based on your words, I bought the script.
On top of that, your documentation is incomplete and misleading. I can find instructions on how to install on localhost, but the script does not work on localhost at all because you use an extremely unusual Laravel structure. No proper Laravel app should fail to run locally. Before pushing anything to live hosting, developers need to customize, test, and debug locally. That is basic workflow. Your documentation needs to be updated, because right now it is impossible to use this script in a normal development environment.
Now we’re five months later and nothing has happened. Laravel 12 is a big step forward in security, performance, and stability, and the script is basically useless to me in its current state. When I asked again for a real timeline, you gave me the same meaningless line: “Sorry we cannot provide the exact timeline due to business policy.” That’s not a policy that’s just avoiding the truth.
So let me ask directly: were you lying when you told me the update was planned? Is “business policy” just your excuse for misleading customers? Because I didn’t buy a script in 2025 to wait until 2030 for Laravel 12 while the whole ecosystem moves on.
This is completely unacceptable. Give me a clear and exact timeline for the Laravel 12 update right now, or refund my purchase. Envato policy does not allow sellers to give misleading or false information, and you already crossed that line with the promises you made before my purchase.
Thanks
Thank you for reaching out and sharing your concerns. We truly appreciate your feedback, and I’m very sorry that you feel disappointed with the current situation.
Regarding Laravel 12, yes, our plan is still to upgrade Martvill to Laravel 12. This has not changed. The development work for a major Laravel upgrade requires careful testing and compatibility checks with all modules, which, unfortunately, takes more time than expected. We genuinely did not intend to mislead you at any stage.
About the local installation — we understand your concern. But unfortunately, we are not able to provide official support for localhost environments at the moment, and the documentation mainly focuses on production deployment.
That said, we value your purchase and your feedback. Your message has been forwarded to our product team, and we will definitely consider improving documentation and local installation guidance in future updates.
We truly appreciate your patience. Please rest assured that the Laravel 12 upgrade is planned, but at this moment, we are unable to provide an exact release date.
If there’s anything specific not working on your side right now, feel free to share the error details, and we will gladly check it for you.
Thanks again for your understanding.
Thank you for your reply.
I have to be very clear — I have already lost five months waiting for the Laravel 12 update, and in 2025, in an era where AI and automation make timelines much more predictable, it is unacceptable that you still cannot provide even an approximate release date.
I understand that major updates take time, but there are services like Laravel Shift where a proper Laravel 12 upgrade can be done officially for $39. I do not want to take that route because I expect your platform to provide updates safely without risking breaking my installation.
Your answer, unfortunately, does not resolve my issue. I need a concrete timeline for the Laravel 12 upgrade. If you cannot provide this immediately, I will have no choice but to request a full refund, as the delay has already caused significant losses for my business.
Please respond with a clear and exact date or confirm the refund.
Thanks.
Thank you for your concern. We plan to include the Laravel version upgrade in our development roadmap. Please keep an eye on our upcoming releases on CodeCanyon for updates.
Thank you.
This item was featured on CodeCanyon
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