Here is my scenario and please let me know how I can set this up correctly:

I have a multi site WordPress set up

Parent Site – bowl360.com Child Site #1 – bowl360.combowl360portcharlotte/ - this is still in development and once it goes live the domain will be https://bowl360portcharlotte.com/I will be adding child site #2, #3, etc later on

I plan on using OpenAI on my site similar to another single site that I implemented support board on https://uptownbarandgrill360.com/ because everything has to be automated, i will not have any live admin responding to messages

My question is how will this be set up on my multi site?On the parent site – bowl360.com the support board chatbot will be a generic just answering general questions about my business/brand on the child sites – It has to be a lot more specific because each child site is a different physical location so things like address, hours, pricing, etc will be different on each child site

What is the best way to set this up? Does the user have to select a location/child site by default? I would prefer not to have this and it goes straight to the conversation without selecting a predefined option/location/child site in my case

Please give me some advice. I went ahead and bought 5 licenses but it seems like I may only need one license.

Thanks in advance

does this plugin support multi sites? if yes do to need to add add license for each child site?

Hi Guys.

I bought your plugin and I have a question. Is it possible to build a chatbot without Google’s DialogFlow?

I think that DialogFlow is too complicate for me.

I want to create a support chatbot which will reply to specific questions,nothing fancy.

If there is any simple way that I can do it will be appreciated.

does this plugin include an ai model to answer questions or require a paid add-on ?can i train this model for custom post types or pdf files ? does it require an open ai api key or Gemini api key ?

Hello Can you tell me exactly what I need, which plugin is required, for it to work under WooCommerce, so that AI can answer questions if needed, and if it doesn’t know the answer, it sends an email to the admin to contact the customer? Also, it should be able to provide general answers based on the website regarding the webshop’s contact information, pick-up points, and opening hours. It should give shopping advice, such as which products have which features, and so on.

Thank you

Hi. Do you have any discounts on black Friday for saas hosted plan?

199 + 10 percent…do you have some discounts? I am interested to get a license.

Thank you.

Hello,

I sent you a support email to your sales@board.support email address with subject “Support Board Help”, please reply

Thank you

You reply and say, “please feel free to contact us via chat at https://board.support/docs (or https://board.support/docs/support) by registering an account with your Support Board Envato Purchase Code.” I registered but did not see anywhere to add or input the Envato Purchase Code.

It simply creates a free account. How do I register so I can get support? You also have “Hire us,” but nowhere to “hire” you. This should be more user-friendly.

Hello,

I’m reaching out because I recently purchased Chat – Support Board – AI Chatbot – WP, assuming that the price included the Artificial Intelligence (AI Chatbot) functionality mentioned in the product name.

After installing and activating my license, I discovered that an additional, separate license is required to enable the AI Chatbot module. This was not clearly stated on the CodeCanyon product page. The name, visuals, and description strongly suggest that AI capabilities are part of the main plugin, which was the primary reason for my purchase.

I completely understand that some products offer optional add-ons, but in this case, the presentation is misleading for buyers because: • “AI Chatbot” is part of the official product title, • there’s no visible notice indicating that a second license is required, • and the documentation doesn’t mention this limitation before installation.

I’m therefore frustrated to have paid for what I believed to be a full version, only to find that essential advertised features require another purchase.

I kindly ask for: 1. An official clarification about the AI module’s licensing, and 2. If confirmed as a separate paid add-on, a partial or full refund for my order, so I can reconsider my purchase with full transparency.

Thank you very much for your understanding and your prompt attention to this matter. I’ll be happy to provide any proof of purchase or screenshots if needed.

Kind regards, Arouna

3.8.5: Uncaught SyntaxError: missing ] after element list wp-content/plugins/supportboard/supportboard/js/main.js?ver=3.8.5

Again? Will you publish at least one version without errors?

Hello Support Board team,

I purchased “Chat – Support Board – AI Chatbot – WP (WordPress)” a while ago, but my main site runs on plain PHP (not WordPress). Because of that, I haven’t been able to use the WP license.

Could you please help me switch to the PHP version instead? I’m happy to deactivate the WP license and I’m willing to pay any price difference or a small cross-grade fee if needed.

can we add link of products xml and google sheet for ai document ?

I have two licenses purchased with this account and two more with another account. I have two full licenses with the artificial intelligence module.

This latest update was a disaster; it broke everything. The AI doesn’t work. I’m so frustrated that I don’t know whether to write to support or just abandon the solution altogether.

It’s not just a problem with my installation, as there are now two different sites with the same problem.

we are trying to contact the support but all we get is an ai chat bot in Ethiopian

Hi dev! I purchased the chat a couple of days ago but the things I need it for do not work. First we need to force a specific agent to show only on specific page. We followed all the steps, we wrote tickets in the support section and all. Nothing works. I need the chat for a couple of things and this is the first of many. We need non logged in users to be able to chat with only one agent when they are on one specific page. Can you please assist? Thank you!

Hello, When I try to upload your plugin to my website, I receive the following antivirus alert: {HEX}Malware.Expert.php.wp.config.isset.post.password.UNOFFICIAL FOUND.

Could you please investigate and advise on how to proceed?

Thank you. Best !

At present, we are unable to block spam users from interacting with our LINE API. This issue not only affects the quality of our service but also results in unnecessary API usage. I would greatly appreciate your guidance on how we can effectively block or restrict spam users to ensure a smoother and more secure API experience.

Hello Support Board Team, I just purchased the Support Board Slack App for $29

But I have been having issues with Support Board Online User Panel Keeps Refreshing/ Blinking

I’ve been using Support Board successfully for some time, but recently the “Online User” section in the admin keeps refreshing/blinking constantly. It was working fine last year without issues, and this behavior only started recently without me changing the setup.

Here are the details:

Support Board was working fine before, now the “Online User” panel won’t stay stable.

It keeps refreshing as if it’s reconnecting repeatedly.

My site is running HTTPS and Support Board is installed the same way as before.

I’ve already tried clearing cache and disabling optimization plugins, but the issue persists.

Could you please check what might be causing this? Do I need to adjust any new settings after recent updates, or is this related to WebSocket/session handling?

Thank you for your help!

Best regards, Bryan

Issue: Online User Panel Keeps Refreshing/ Blinking

Hello Support Board Team,

I’ve been using Support Board successfully for some time, but recently the “Online User” section in the admin keeps refreshing/blinking constantly. It was working fine last year without issues, and this behavior only started recently without me changing the setup.

Here are the details:

Support Board was working fine before, now the “Online User” panel won’t stay stable.

It keeps refreshing as if it’s reconnecting repeatedly.

My site is running HTTPS and Support Board is installed the same way as before.

I’ve already tried clearing cache and disabling optimization plugins, but the issue persists.

Could you please check what might be causing this? Do I need to adjust any new settings after recent updates, or is this related to WebSocket/session handling?

Thank you for your help!

Best regards, Bryan

I want to buy the Slack integration. Can you please give me a discount code?

Secondly, can I make payment through PayPal?