1248 comments found.
Take this positively:
It seems my decision to not buy this was quite correct, i read comments above and it seems alot of people are facing issues and bugs, Also there is not update since June 25, I mean why slow development and releases? Not sure.
Positive Point: This item has alot of potential to be amazing, it has the best UI in this category, Just need features and stability in code.
I might change my mind if i see update sooner than i think there will be an update, Not sure tho for now.
Hoping for something good.
Thanks
Thank you for sharing your feedback, we appreciate you taking the time to do so.
To clarify, our most recent update was released in October, not June. Development has been ongoing, although some updates focus on internal improvements, optimizations, and stability rather than frequent public releases. We prefer releasing well-tested updates instead of pushing changes too quickly and risking instability.
Regarding the comments you mentioned, it’s important to note that users often reach out when they encounter issues, while those running the system smoothly rarely post feedback. That said, we do take all reported issues seriously and actively work to resolve them.
We’re glad you recognize the potential of the product and its UI, that’s exactly the direction we’re continuing to build on, with a strong focus on stability, performance, and meaningful features.
We understand if you prefer to wait, and you’re always welcome to revisit the item when a future update is released. We remain committed to improving the product and delivering something solid over the long term.
Thanks again for your honest feedback!
Of course im eying this for long now. If in case you can pull off Shopify plugin like you did for woo-commerce will be an amazing thing.
Hello team…
Do i have any update on my ticket SUP-001617-251216
your resolution on this ticket and the basic bug fix helps everyone
We will be in touch on your ticket soonest possible. We have not been able to reproduce the bug on our end so it suggests that there’s a problem with your implementation and we shall be in touch with you on the same.
i will wait for your to get in touch with me. As its important to resolve this ASAP
i am still waiting for you to be in touch with me. Need to resolve the issue
We’ve been in touch.
any updates?
We will be releasing an update soon.
BUG Reporting on Basic Feature – Need to be resolved
Experience problem with sending personalized messages. After adding the custom fields, and creating template, the messages are not getting delivered as expected. They are showing errors in the custom fields entered.
When we try to select DYNAMIC option, the fields are not displaying. I have created a TICKET , kindly assist ASAP
SUP-001617-251216
Appreciated your response in time
We will be in touch on your ticket soonest possible. We have not been able to reproduce the bug on our end so it suggests that there’s a problem with your implementation and we shall be in touch with you on the same.
Please, could you respond to this ticket as it is urgent and very important?
Ticket Ref: SUP-001609-251209
hello please check this ticket been waiting long time
SUP-001577-251117
i can’t send campaigns
3 days no response why
Check if the whatsapp account has been configured correctly.
I’m still waiting for the resolution of bulk message issue server crashing. Even though paying extra issue didn’t resolve
Kindly, focus on customer support. Even after buying extended license I’m getting delay in responses
Hi pre sale questions
1. Can we scan few whatsapp’s numbers using QR only? 2. Can we have quick responses an agent can use? 3. Can it save all history conversation as backup even if the whatsapp is disconnected and reconnected 4. Can we manage all chats from the app itself see clients, respond and have a fully live conversation ?
Thanks.
Hi,
Here are or responses. 1. The app uses the official Meta API which does not support this 2. This is not available 3. Yes 4. Yes you can.
Dear team,
We are experiencing multiple issues with your script, which have caused significant frustration for our customers. The situation is becoming unmanageable, and your support team appears to consist of only one person, “Ken M.”, who responds to all tickets. Unfortunately, his responses are often delayed—sometimes we wait 3–4 days. In many cases, we only receive a reply after commenting publicly on Codecanyon, which is not an ideal support process.
If you are not willing or able to handle issues promptly, please inform your customers so they can find solutions for the problems they are facing.
Below are the issues we are currently encountering:
Issue #1: Automation Flow
We added both Arabic and English languages so that customers can choose their preferred language. The Arabic flow works perfectly, but the English flow does not work at all.
When we check the logs, we see the following errors:
[2025-11-28 18:44:22] local.WARNING: DELETION POINT 2: No next step found for contact 126484, ending flow [2025-11-28 18:51:44] local.WARNING:
This clearly indicates that the system cannot fetch the next step in the English flow, even though we built it exactly the same way as the Arabic flow. This suggests that the issue is coming from your source code, not from our configuration.
Issue #2: Incorrect Timestamp
The message timestamps are completely inaccurate.
For example, if the time on our computers is 11:00 PM and we send a message, the system shows a timestamp that is 3 hours ahead of the actual sending time.
Please see the screenshot below:
https://ibb.co/wFdT4ChMWe kindly request your assistance so we can continue using your service before we are forced to switch to another script. The situation cannot handle more issues.
We have repeatedly asked for a meeting to discuss all the problems (even if the meeting is paid), but our requests have been declined, and the response times remain very slow.
Please assist us as soon as possible. Thank you.
Hello,
We asked for access and you failed to grant us the same after several follow up attempts on your ticket. Go back to the ticket, grant the access and then our team will follow up from there otherwise there’s nothing much wr can do on subsequent tickets because the process is the same.
The login information is correct; I just logged in myself and it’s working properly. What problem are you experiencing?
We sent you a video indicating what we are experiencing on our end. You have probably put in IP restrictions on it or something else is limiting external access. Fix that and get back to us, on the ticket, with correct login details.
The information has been provided again on the ticket.
Ticket Ref: SUP-001587-251128
And we are still experiencing the same issue.
Can you share the video again? We haven’t seen it before.
Ok, I will urge you to stick to the ticket. We responded to the specific tickets 4 days ago and you are now responding to then beyond our normal hours of work. We shall continue the conversation there.
We are dissatisfied with your technical support service.
There is no prompt response, and there are delays in resolving issues. Please respond to the ticket.
Ticket Ref: SUP-001587-251128
Please respond to my ticket. Thank you.
Hello, I’m waiting for a reply. This issue has not been resolved yet.
The ticket from November 28, you haven’t responded yet.
We’ve responded to it.
Please respond again, I have found a serious problem. Thank you.
I expected there wouldn’t be so many problems, the first campaign was successful, then everything went to hell.
Hello,
It’s highly likely that 2 things are happening:
1. You set up a temporary token which expired; or
2. You are trying to send campaigns beyond your WABA limits hence the failed status in campaigns.
Check your ticket for assistance on the same.
There are many problems, and the technical support team is not responding to your tickets.
You do not have any active ticket on our platform, all your issues have been marked as resolved. I suggest that you go to https://support.axis96.com/login and lodge a request.
Secondly, please read the documentation very well, this platform is highly technical given that it relies on the WhatsApp Meta API, you therefore need to go through the setup instructions carefully, for instance, using a temporary token will only work for a few hours, afterwards it will not work. This is not a bug but part of the setup, so I suggest that you go through it very carefully.
3 days and my comment is still pending? It is wrong to create a support group since the support here is very slow?
Your support has expired. You can’t try to circumnavigate that, the only option is to renew it.
Yes, I know that the support expired and I will renew it. But please reply and solve the issues from the tickets opened before the support expired. Do you think this will be fair?
Can i run this project on xammp
Yes it can.
I like this. I have couple questions 1a. Does it support WhatsApp Calling (I want to integrate with openAI realtime audio so user call WhatsApp business number and then OpenAI realtime audio answer him) https://platform.openai.com/docs/guides/realtime and https://developers.facebook.com/docs/whatsapp/cloud-api/calling/
1b. Those conversation audio can it be saved in S3 digital ocean spaces or AWS S3, so user in the browser listen to recorded conversation and download
2. If I want it to be SAAS, does it support mobile money payments like Mpesa, PesaPal…?
3. Is this php or react tech stack?
Hello,
Thank you for your interest in Swiftchats. Here are our replies: 1. No it does not support Whatsapp calling 2. Yes, however, it only supports Stripe, PayPal, Paystack and Razorpay 3. It uses Laravel (php) backend and vue frontend.
I want WhatsApp Calling which works with both Human and AI… inbound and outbound… What is your roadmap on this?- what if I want now?
You will have to create a customization request and then we’ll share a quote for the same. You can create the request on our support desk https://support.axis96.com/login
Please see this Ticket Ref: SUP-001578-251118
We are experiencing a problem sending advertising campaigns; they are not being delivered to clients. The delivery rate is N/A, the read rate is N/A, and the campaign status is scheduled.
We don’t know what the problem is, although our Pusher account is fine and there are no issues.
Hello,
Check out our documentation on laravel queues setup or cron job setup.
Cron job is working fine on the server and there are no problems with it. Could we please have a short meeting to resolve the issue?
see this please https://cut.sa/0tavn
password: 1234
Ticket Ref: SUP-001571-251112 Kindly respond to this ticket . This was created on 12th of November. And let us know have you integrated meta’s whatsapp flows in the solution ? If not , any plans for the future.
Meta whatsapp flows have not been integrated.
Hi, demo Is asking for OTP
Please recheck now.
Kindly solve the issue. Ticket Ref: SUP-001566-251104
I’ve another similar script that is working on $48 server even with 40 domains websites
Kindly sort this out, I’ll pay for it I need the resolution. It’s worthless to buy your script if it’s not working on a AWS 16 GB RAM server
We’ve advised you to upgrade to the latest version, which has not yet been done. Many of our clients are successfully running the script on basic VPS setups without any speed issues, as they’ve followed our setup instructions carefully. Nonetheless, we’ll continue assisting you through your support ticket.
Check the screenshot it crashes every time, even on a 100-user campaign
We’ve been in touch on your ticket on server setup issue and script update (since you are unable to do this). Please respond there if you need assistance on the same.
Already responded
Waiting for further response
Kindly respond to ticket
Hello Team,
Do you have any feature roadmap for instagram integrations like whatsapp. If so any ETA?
Unfortunately we don’t have such a roadmap.
Thanks for the update
please check Ticket Ref: SUP-001560-251102
We’ve been in touch.
