165 comments found.
Hello, is there a way I can get source code or use it as service on web?
Window app
Hello Support Team,
I have been struggling for several hours trying to get my proxies to work in your software and I need urgent help.
Here is my situation:
I am using Bright Data (formerly Luminati) Datacenter proxies with the following credentials: - Host: brd.superproxy.io - Port: 33335 - Username: brd-customer-hl_73889383-zone-datacenter_proxy2 - Password: 6odb7turmm44
I have confirmed that the proxy is 100% working by testing it via CMD using curl:
curl—proxy brd.superproxy.io:33335—proxy-user brd-customer-hl_73889383-zone-datacenter_proxy2:6odb7turmm44 -k “https://geo.brdtest.com/welcome.txt?product=dc&method=native”
This returns a successful response showing my location in Guayaquil, Ecuador. The proxy is active and functional.
However, no matter what format I use in your software, the Http Proxy Test always shows “Fail” for every proxy entry:
- Tried format: IP:PORT (extracted exit IPs) → Fail - Tried format: HOST:PORT → Fail - Tried format: HOST:PORT:USER:PASS via Generator → Fail - Tried Import from CSV with Address/UserName/Password columns → Fail - Tried ports 33335, 22225, 443, 80 → All Fail
My IP (45.71.113.9) is already whitelisted in Bright Data’s dashboard.
I believe your software’s proxy test feature does not properly support authenticated proxies (with username and password). The test fails even when the proxy is working perfectly.
Could you please advise: 1. What is the correct format to enter Bright Data authenticated proxies in your software? 2. Does your Http Proxy Test support proxy authentication? 3. Is there a way to skip the proxy test and use the proxies directly?
Thank you for your help.
Best regards
Dear Customer,
Thank you for your detailed explanation — we understand how frustrating this situation can be.
Please kindly follow the steps below to resolve the issue:
Make sure you are using the latest version of the software We have already improved proxy compatibility in recent updates, including better support for authenticated proxies. Whitelist Requirement Some proxy providers (including Bright Data) require your IP to be whitelisted. Please double-check that your current IP is correctly added in your Bright Data dashboard.
Supported Proxy Type Our software does support authenticated proxies (username:password). The recommended format is:
host:port:username:password
Hello i updated the software, but now tells me allready auth on another machine, i am on the same machine ?
Try again
Thank you!
Hello, I purchased your item and activated it on my old PC. I have changed my computer and no longer have access to the old device. Please reset my license activation so I can activate it on my new PC. My purchase code is: (c27a2559-b8ed-4a15-aaad-3116299f4507) Thank you.
try again.
Hello,
I’m trying to reinstall the software as I haven’t used it for some time and I’m now setting it up on a new computer. However, I’m receiving the following message: “Authorization expired!”
Could you please assist me in resolving this issue?
Thank you in advance.
Best regards, Alfonso
ok sir,try again.
Authorized successfully!
Thank you very much 
Ok
hi, on entering the purchase code it show error “Authentication expired”. kindly check and resolve the issue
ok sir, try again.
Hi, how can I get a refund from this software? It does not work for me.
Hi
Could you please let us know what exact issue or error you’re facing? We have tested the software and it works as described, but we’re happy to help check your case and provide a solution.
Please note that refunds on CodeCanyon are handled according to Envato’s refund policy, and refunds are only applicable if there is a confirmed software issue that cannot be resolved.
Looking forward to your details so we can assist you further. Thank you
1. Could you add interface language translation, like your other software?
2. Has the Google Maps tool been fixed?
yes fixed google map
Please reset my license
try again sir.
Hi ,
I am using google map extractor , but when I export it always export 1 record only.Is there any setting or something ?
Please help.
Thanks
This is due to a recent update to Google Maps rules, which currently causes only one record to be exported. It is not a software setting issue. We are working on an update and will release a new version soon to fix this.
Thank you for your understanding and patience.
i need to reset my key
try again
Hello. Kindly reset my license pls
ok sir, pelase send you purchase code to whatsapp we check it
Your WhatsApp no pls
We haven’t received any message from you yet. Our WhatsApp contact information is listed at the bottom of the product details page. Please check there and feel free to contact us anytime.
Sent message on WhatsApp
After the Google Maps update, everything stopped working! When can you fix it? Thanks
Thank you for letting us know. We will review the issue and work on a fix as soon as possible. We truly appreciate your patience.
We cannot get enough lead using these tools! Could you please check? I sent you a screenshot: https://prnt.sc/Cx0PkT5pQhLc
Thanks for the screenshot! Lead quantity mainly depends on the keywords used in Google Maps. Some keywords may naturally return fewer results.
We will also check the tool from our side to ensure everything is working normally.
Please let us know the search keyword and location so we can test it for you.
The keywords are already provided in my screenshot. Could you please check?
We’ve confirmed the issue, which is caused by recent major changes on Google’s side. We’re currently working on a solution, and it may take some time to complete. We appreciate your patience and support.
If the issue is solved, let me know.
This issue involves a larger scope of changes due to recent updates on Google’s side, and it requires additional development and testing to ensure a stable fix. Our team is actively working on it, and while it may take some time, it is already in progress.
Once the issue is resolved and an update is available, we will inform you promptly.
We truly appreciate your patience and support.
My support is almost at an end. When can I get the update?
We understand your concern and sincerely apologize for the delay. Please rest assured that the software is actively maintained, and the next update is already underway. It will be released very soon. Thank you for your patience and continued support.
I have changed my Laptop, Since my Old Laptop was Fallen from my Kids Hand and broken, who is just 11 years Old, Now I am trying to Install your application another 2nd hand laptop, while entering purchase key, it showing an error, Already Authorized on Previous Device, Pls Help to resolve this issue, Thank You, This is my Purchase 33ac5efc-8639-41c1-abdc-7fc64a643005 Thank You, JSK12
try again
Thank you so much, it’s done
Dear Sir/Ma, I have purchased an all in one email extractor and it is not working it is running but it is not able to extract any email address .
Please do the needful
Regards Sunny
The tool should work normally, so if it’s not extracting anything, it may just be a small setting issue.
Could you please send us a screenshot or short video of what you see on your side? This will help us quickly check and fix it for you.
Thanks a lot!
With the new update, 3.7.7 the google map extract is not working, it just says completed without any downloads, was working with 3.7.1, what can we try to fix it?
To help us locate the issue more quickly, please provide the following details: A screenshot of the run — showing the full interface after you click “Start” and it displays “Completed”.
Can I revert to 3.7.1? I tried it on a different pc with the same error, CMD briefly opens, chrome opens a new tab for each keyword but extracts no information here is the screenshot – https://drive.google.com/file/d/1QS1y4hddQxnlLcgDsOyPu_SYE-M6UP-5/view?usp=sharing
Please try the following steps:
Update your Google Chrome to the latest version;
Close all running instances of our software and Chrome;
Run the software again and test the extraction.
If the issue still persists (tabs open but no data is extracted), please send us:
Your Chrome version number,
Your Windows version (e.g. Windows 10 / 11),
A screenshot or short screen recording of the problem.
We’ll be happy to investigate further and fix this for you
Thank you, it did te same on my other pc, this pc is a backup, very few things installed
OS Name – Microsoft Windows 11 Home Single Language Version – 10.0.26100 Build 26100
Chrome Version 142.0.7444.163 (Official Build) (64-bit)
Video https://drive.google.com/file/d/1mhGrK0m3grrSyTaiIdgAlJos_ORgAEwp/view?usp=sharingI do not have permission to access this.
Apologies incorrect setting was shared see this link – https://drive.google.com/file/d/1mhGrK0m3grrSyTaiIdgAlJos_ORgAEwp/view?usp=drivesdk
Could you try it without an administrator account?
It worked thank you
ok sir
Hello, please what are the differences between this extract and the other one “Emails|Phones|Any Bulk Scrape & Extractor”? I need to be sure before making a decision. What is your return policy, or how many days’ guarantee? Thank you.
Our product is a one-time licensed downloadable software. Since the source code and license key cannot be retrieved once issued, we do not support unconditional refunds. However, if you encounter any functional errors or the software fails to run, please contact us immediately. We will:
✅ Assist you remotely to diagnose and fix the issue;
✅ If it is confirmed to be a software problem that cannot be resolved, we will offer a replacement or a refund.
OK!
Hello, please what are the differences between this software and the other one “Emails|Phones|Any Bulk Scrape & Extractor”?
The All-in-One version includes Google Maps extraction and many additional features. It’s a much more complete solution compared to the standard version
Hello, my license is not working on my device. Could you please reset it?
Your license authorization has been successfully reset.
Please reset my key
Your license authorization has been successfully reset.
Thank you! As always great support!
