8482 comments found.
I can’t update with error “An unexpected error occurred! Please try again later!”.
Hello, @Toshihiro8778,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
can we make the chat pro as the homepage of the site? (like chatgpt style)
Yes! You can see an example here: https://aichatpro.magicproject.ai/chat
“I previously installed it on Old domain. I have now deleted everything on that domain and reinstalled it on New, but I’m unable to activate it because it still shows Old domain . Could you please reset it?”
Hello, @spreaddreams,
I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.
Best Regards,
Team MagicAI
Support System Documentation
I previously installed it on Old domain. I have now deleted everything on that domain and reinstalled it on New, but I’m unable to activate it because it still shows Old domain . Could you please reset it?
Hello, is extended license coming with all the add-ons or we buy separately?
Hello, @matine2015,
Thanks for your interest in Magic AI,
With the regular licensed version, you’ll have access to all features except the Finance, Marketplace, and Themes pages. For full access, including the ability to create subscription plans and token packs on the Finance page, you can upgrade to the extended license.
The extended license also unlocks the Marketplace, where you can purchase extensions and themes to enhance your experience.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I have a question. Some time ago I purchased the extended license platform and installed it, but due to personal illness I had to stop. Now I want to resume my project. My question is, will the installation code still work, or should I do something else? Thank you very much, and best regards.
I was able to access your page where my code is displayed. I have a domain and a subdomain; can I delete those myself to add the new one, or do you delete them?
Hello, @albin39,
I have reset your purchase code. Please try re-registering Magic AI using the same code on your desired domain and let me know the outcome.
Best Regards,
Team MagicAI
Support System Documentation
Thank you very much, greetings
You’re Most Welcome!!
hi, i am planning for multiple theme purchase is it possible to put live multiple landing page live ?
Hello, @Devesh_Kumar,
Unfortunately, creating a separate landing page for each feature is not currently possible. Means you can only use the single landing page on the single Magic AI script with the single license.
Best Regards,
Team MagicAI
Support System Documentation
Do you have a feature or capability to build websites without coding, just by describing a website, like Lovable or Hostinger Horizons, and other examples?
Hello, @Prestigeameer,
Thank you for your interest.
Its in our roadmap! Stay Tuned.
Best Regards,
Team MagicAI
Support System Documentation
Can you tell me an approximate release date for this feature and how it works?
Hello, @Prestigeameer,
Unfortunately, we do not have an exact timeframe for when this will be completed. Please stay tuned for updates, and thank you for your understanding.
Best Regards,
Team MagicAI
Support System Documentation
Please, ticket #55347
Hello, @Bricou,
I can confirm that we have received your support ticket (#55347). Our support system processes tickets in a queue-based manner. Once the tickets ahead of yours are resolved and replied to, our support engineers will review, address, and respond to your request.
We appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hola, if i buy the all-in-one bundle or other separate add-ons from the marketplace, will i receive it on my staging and production environments so i can test it thoroughly before pushing it to the production domain?
Yes, that’s correct! You’ll have on both environments.
Wow fast reply! Thank you. And if i buy the bundle or one or a bunch of extensions, how do i activate it on the production and development domain? Can i do that in the dashboard or do i have to send you a message and you will activate the add-on or add-ons on my staging or production domain?
It’s automatic 
Hello, I am very interested in purchasing your SEO Tool add-on, but before buying I want to confirm whether it supports SEO optimisation for public landing pages and new CMS pages created in the system (not just blog posts).
In our use-case, we generate public template pages for legal documents. These pages need to be indexed and ranked on Google. To make the add-on suitable for this requirement, we would need the following features:
Schema Markup Automation • FAQPage, Product/Service, Article, Organization, Breadcrumb
Google Search Console Integration • Domain verification • One-click URL indexing requests
Technical SEO Controls • Canonical links • OpenGraph & Twitter metadata • Optimisation for newly created public pages
SEO Health Checks • Missing H1/H2 • Keyword density and content length suggestion • Alt text & broken link warnings
We want to confirm whether you plan to include these enhancements in a future update or whether custom development is possible.
If these features will be included, we are ready to purchase immediately and can help with testing and feedback.
Thank you and looking forward to your reply.
Could you please submit a ticket, we’re more than happy to help.
How to get MagicAI community invitation?
Hello, @mmchandana,
The MagicAI Community invitation link should have been sent to your email address, but if not, feel free to create a ticket and request the invitation link.
Best Regards,
Team MagicAI
Support System Documentation
so to use whatsapp in external chatbot users want to pay for twilio fee also??? there is no option to integrate whatsaop with external chatbot without twilio?
Hello, @trackinfostechnologies,
The External Chatbot – WhatsApp Integration extension allows you to connect your MagicAI chatbots to WhatsApp via Twilio, Please refer to the Magic AI Documentation here: https://docs.magicproject.ai/external-chatbot-whatsapp-integration/
Best Regards,
Team MagicAI
Support System Documentation
Hi, I can’t find all in one bundle black friday?
Hello, @Techroch,
Thank you for your interest. Unfortunately, the promotional period has ended.
Best Regards,
Team MagicAI
Support System Documentation
Alright, thanks
You’re Most Welcome!!
I’m having trouble creating free plans in the dashboard. Could you guide me on how to do this?
Hello, @ademivf,
How to create pricing plans with free trial, please refer to the Magic AI documentation here: https://docs.magicproject.ai/membership-plans-setup/ and if you have any other question or concern, then please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Thank you for your reply.
The instructions you provided contain the following warning: “Creating pricing plans is only available with an extended license.”
My license is a standard license, so I need to know the procedure for creating new users and assigning credits to them. I can assign credits to the user, but the application keeps asking me to upgrade the plan.
How should I proceed?
Hello, @ademivf,
No, using the Regular License, you cannot create a plan. You will need to upgrade to the extended license: https://docs.magicproject.ai/upgrading-to-extended-license/
Best Regards,
Team MagicAI
Support System Documentation
I want to create users and assign credits to them. Is that not possible? What is the regular license for? Is it only for logging in as an administrator? If I can’t create users and assign credits to them, it doesn’t make sense for you to keep the regular license. This doesn’t mean I’m using SaaS or reselling your product. I just want to use it.
Hello, @ademivf,
There are two types of licenses, one is Regular and the second is Extended. You cannot use MagicAI as SAAS in Regular License. In Regular License, you can create users or register users and assign them the number of words and images that they will use. In Extended License, you will create plans, allow users to purchase plans and users will be assigned words and images.
Hope this is all clear now and if you need further clarification then please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
I have checked the demo version and I realized that there are a lot of AI features. so here is my question, do I need different apis for all this features or just only one api maybe probably chatgPT we handle all these ai features?
Hello, @iamakintech,
Thanks for your interest in Magic AI!
Which AI Tool Uses Which API? Please refer to the Magic AI documentation here: https://docs.magicproject.ai/which-ai-tool-uses-which-api/
Best Regards,
Team MagicAI
Support System Documentation
Can this script do these:
1) Upload our zip file and able to extract it and read the files 2) Able to access and read files that we upload to a specific folder in our server
Thanks.
Hello, @aaadigitalsolutions,
Thanks for your interest in Magic AI!
No this is not possible with current version of the Magic AI,
Best Regards,
Team MagicAI
Support System Documentation
I’m interested in the video editing features. Is it possible to upload multiple videos and create a single one with the AI?
And regarding the editing feature, does the AI itself handle the scripting and editing like Opus Pro?
Is it possible to disable all other features?
Hello, @aicome,
Thanks for your interest in Magic AI!
Yes it is possible to disable all other features but video editing feature is not available. You can use prompt to generate the AI Videos using different AI Video Generation tools.
Best Regards,
Team MagicAI
Support System Documentation
can you please do a discount on extended license?
Hello, @PLUGINOR,
Thanks for your interest in Magic AI,
Envato does not apply discounts on extended license.
Best Regards,
Team MagicAI
Support System Documentation
Is it possible to install on OpenLiteSpeed Server?
Hello, @VentCube,
You can check the server requirements here: https://docs.magicproject.ai/installation/
For a system that can smoothly handle 500–1,000+ concurrent users without performance issues, we highly recommend DigitalOcean or Cloudways. Both platforms offer scalable, high-performance cloud hosting solutions that are well-suited for high-traffic environments.
Best Regards,
Team MagicAI
Support System Documentation
Is this chatbot working for websites? If I create a chatbot and add it to my website, will it be able to answer visitor questions? I also need to add preset Q/A, attach files like PDFs in the answers, add visit/download links, and show multiple selectable questions so the visitor can choose an option and get the answer based on their selection.
Hello, @affraz,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Its not related to support issue? Its simple pre sale question you answer here is your script support this or not?? Check here again
Is this Script? chatbot working for websites? If I create a chatbot and add it to my website, will it be able to answer visitor questions? I also need to add preset Q/A, attach files like PDFs in the answers, add visit/download links, and show multiple selectable questions so the visitor can choose an option and get the answer based on their selection.
Hello, @affraz,
Yes, it is possible. You will need to purchase the external chatbot add-on from the MagicAI marketplace, train your chatbot, and then embed it on your external website.
And for detail explanation you can still generate the support ticket.
Best Regards,
Team MagicAI
Support System Documentation
Check here all details what we want, Is your extension provide these feature to control? then send me extension link I will check before buying. please check bellow my whole requirement.
ChatBot – Pre Static Q/A – Capture Lead > AI + Human
1. Click-based static Q&A (menu system)
Visitor sees buttons / menu items
Visitor does NOT need to type
The bot shows your exact fixed answer
2. FAQ-style flows
Like:
About FeesDownload BrochureCourses OfferedScholarshipsContact AdmissionEach has a pre-scripted answer.
3. Answers must support files / PDF downloads
For example: ✔ “Click here to download brochure” (PDF link) ✔ “Click here for fee chart” ✔ “View full admission process (link)”
4. Strict behavior (no automatic AI unless triggered)
Must capture the lead before the answer even from preset Q/A
You control completely
AI only responds IF the user types a new question and must be based on our website site instruction only and not all internet websites.
AI does NOT replace your static answers so AI will not reply or Human Agent will not reply until we give control from admin.
Hi affraz,
1. This feature is currently in beta and will be available soon.
2. Yes, it is supported.
3. For now, documents can only be sent via the human agent. You’re welcome to share any suggestions here: https://magicai.sleekplan.app/
4. This feature is currently in beta. You can start with pre-defined questions/answers — after that, the system will automatically switch to AI or the human agent.
The extension (External Chatbot v2) is already available in your marketplace.
If you have any other questions, feel free to reach out through our support portal. We’re always happy to help.
Cheers, TeamMagic
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