125 comments found.
Hi there,
Please fix the following issues and send me a tutorial to scale down the size of icons (color switcher, switch icon, ...) through CSS or any other way of shrinking the size of them.
Here is the login information so you can check and fix the issue: domain: https://printhouseoc.com username: technicaltest password: S26YMnExahXVitP4wi2)Q9i#
Here are the issues explanation: 1. When I change the product type the price doesn’t get updated.
2.The field I created is Carbonless Forms. I defined some fields in it. INK should be connected to COLOR OF FORM so when the customer select the ink to be color, instead of black, the COLOR OF FORM field appears. The same should happen with NUMBERING and COLOR OF NUMBERING, NUMBER START, and NUMBERING LOCATION.
Hey @ustoranj,
Thanks for your response.
Please remove your comment from here. You shouldn’t share credentials publicly. If needed, you can use our email instead. Kindly delete it as soon as possible.
Thanks.
There is no option on this page to remove my comment. Please advise.
When selecting the variables that an option would be active for, the variables are not showing, just the primary name of the product, replicated. So there’s no way to just select a portion of the product variations because there’s no way to tell which is which. Can I please have a refund.
Hey @wingeddesign,
Thanks for reaching out to us, and we apologize for the inconvenience. It seems your email may have gone to our spam folder, which is why our team didn’t see it earlier.
We’re happy to issue a refund, but before that, we’d appreciate the chance to resolve your issue. We’re confident we can get it sorted within 24 hours.
Thanks!
Hey @wingeddesign,
Please email your issue to wpactpro@gmail.com and our dev team will investigate and help you fix it as soon as possible.
Thanks!
I replied to your email multiple times now and understand that there was a fix in a recent update. However, it took about ten days for the original reply and I have already found an alternative solution.
In your latest email response you’ve refused a refund in part because I didn’t reply here – despite the request for me to email you directly, so in summary…
I feel that this plugin is not well supported and I was forced to look elsewhere for a solution and a refund is being denied.
Hey @wingeddesign,
Thank you for your response and for sharing your concerns.
We understand your frustration regarding the delay, and we sincerely apologize for the inconvenience caused. As mentioned earlier, your initial email was unfortunately routed to our spam folder, which led to the delayed response. As soon as we discovered it, we replied immediately and provided a fix in the latest plugin update.
Regarding the refund request, we’re unable to proceed with a refund at this time. The issue reported has been resolved in the latest version of the plugin, and we remain fully committed to supporting you if you choose to continue using it. Our refund policy aligns with CodeCanyon guidelines, where refunds are typically not provided once a working solution is available.
We genuinely value our customers and aim to provide reliable support. If you’re still open to it, we’d be happy to assist you further and ensure everything works as expected on your site.
Thank you for your understanding.
DO NOT purchase this plugin. I found a glitch, notified them of the issue and patiently waited for replies and followed protocol, and after ten days of no answer, I used a different plugin. And am REFUSED a refund.
Hi @wingeddesign
We’re sorry to hear about your experience. Unfortunately, your initial email was filtered into our spam folder, which caused a delay in our response. As soon as we identified it, we replied and released a fix in the latest plugin update.
The issue you reported has since been resolved, and our team remains available to assist further. As per CodeCanyon’s refund policy, refunds are not provided once a working solution is available.
We’re always committed to improving our support and helping our customers wherever possible.
Thank you.
Hi there, I need a tutorial about all the abilities of this plugin so I can set it on my website. Besides that, the conditional logic is not working on this plugin. I need your help immediately. Ethan Thanks
Hi @ustoranj,
We apologize for the issue.
Could you please share more details with us at wpactpro@gmail.com? Our development team will coordinate with you to resolve it as quickly as possible.
Thanks
Hi Ethan,
Could you please share more details with us at wpactpro@gmail.com? Our development team will coordinate with you to resolve it as quickly as possible.
Thanks
Hi @ustoranj,
Just checking in to see if you had a chance to review our previous message.
If you’re still experiencing the issue with the conditional logic or need help with setting up the plugin, please feel free to share more details with us at wpactpro@gmail.com. We’re here to help and want to make sure everything works smoothly on your end.
Looking forward to your response.
Thanks.
Seems your demo is down.
Hey @d1git
Thanks for reaching out to us.
Its working now.
Thanks.
Hi there, i have a pre question: What is meant by text switcher? I need a function that allows a live preview of the selected font for engraving.
Hey @studionats,
With the TextSwitcher field, you can display the text options you’ve added from the admin side on the front end. For example, if you create a TextSwitcher field with options like ABC and DEF, those options will be shown as switchable text on the product page.
You can try it out on our demo site for a better understanding: https://demo.wpactpro.com/extra-product-options/
The link redirects to an overview of casinos?????
Pre purchase question: I want to use this and have the main product as the display purpose and from there the product options must be set up. Then I want to add pricing of options per customer and per user role Is that possible here or not ?
Hi Benice1234,
Thanks for reaching out to us!
Yes, it’s possible to set rules based on user roles and configure your field type accordingly.
You can also check your requirements in our live demo here: https://demo.wpactpro.com/extra-product-options/wp-admin/edit.php?post_type=product&page=epofw-main&tab=about_info.
If you encounter any issues after your purchase, our team will be happy to assist you in achieving your requirements.
Let us know if you need further clarification!
Thanks
I need to upload different brochure for every product, and we want to place the download brochure button beside or below add to cart button), is it doable with your plugin?
Hey whlew
Thanks for reaching out to us.
You can check your requirements with the live preview here: – https://demo.wpactpro.com/extra-product-options/wp-admin/edit.php?post_type=product&page=epofw-main&tab=about_info.
If you still need assistance, please email us at wpactpro@gmail.com with more details, and our team will get back to you as soon as possible.
Thanks
Is this plugin is still incompatible with Woo HPOS?
Hey ihsan6226
Thank you for reaching out to us!
Could you please share more details about the plugin and the video via email at wpactpro@gmail.com? Also mention your name in the email so we can identify for the same.
Looking forward to your response.
Thanks.
Hello,
I would like to send you another error with the plugin, so that if possible, you can correct it along with the other errors that I have sent (by this means and via email).
The problem is the following: when you activate the plugin, the names of the product attributes disappear, both on the cart page and on the checkout page.
I attach a reference screenshot of what I am expressing: https://postimg.cc/Pvx5wFXSI hope that my questions can be answered, either by correcting these errors or with the requested refund. Thank you in advance.
Thanks for sharing. we will troubleshoot this issue and and resolved issue very soon.
Hello, I sent here my issues with the plugin, and also wrote directly to the author mail. I am not receiving answers. Could you please answer my questions?
I see that my comments have a “supported” tag. However, I have not received any support yet. No email, no response on this site.
Please tell me where to go to receive answers about the purchased product.
we apologize for the delayed response. We are working on this issue. We will get back to you soon.
I find these issues with this plugin. I need these basic features work for my website. Could you help fix it please,
1. I check the option “Hide Addon Details” and it doesn’t remain checked. If I refresh the page it appears unchecked again. So I can’t choose this option. 2. Custom fields appear among the other fields that come by default in WooCommerce. I would need them to go to the end, not the middle. 3. When using the text field, having set the maximum length to 25 and allowing only “text and number”. I test in the frontend by writing any message that meets the mentioned requirements, then it gives me the following error: “Only text and numbers are allowed”
we apologize for the delayed response. We are working on this issue. We will get back to you soon.
Hello, I see that the plugin has errors, it will not work for me. Please I need a refund. Thanks
Could you please help me with these issues with the purchased product (I sent via mail) in case it’s possible. If it’s not could you proceed with the refund. Thanks
Thanks for sharing. we will troubleshoot this issue and and resolved issue very soon.
Hello, I want to implement something like this https://giftsbyrashi.com/4-photos-frame-for-brother/ Will I be able to replicate same by using your plugin
Above requirement is not possible implement in our plugin. Thanks
Is your plugin compatible with Woo HPOS ?
current plugin version is not compatible
Hello,
I have just purchased the Extra Product Options for WooCommerce Pro plugin but the activation did not work and displayed a fatal error message. Can you explain how to activate it safely please. Thank you
Hello Sir
Thanks for the reaching out to us.
Can you give me some screenshot or more details about that page on this email wpactpro@gmail.com. So our dev team will check and back to you asap.
Thanks
Hello Thank you for your work on this plugin. I have an issue with formating the checkbox items. I the examples images under “Get started” all check box items are nicely listed below each other. Mine have up to three checkbox items in one line. This is extremely visually repelling. Is there a way to fix this. Thank you. All the best to you.
Hello Sir
Thanks for the reaching out to us.
Can you give me some screenshot or more details about that page on this email wpactpro@gmail.com. So our dev team will check and back to you asap.
Thanks
Hi – can I have some support please? I have bought the plugin, but cannot activate it. I get this message – Plugin could not be activated because it triggered a fatal error. I have tried deleting and re-onstalling. The full error is” Fatal error: Cannot redeclare epofw_load_textdomain() (previously declared in /home/820315.cloudwaysapps.com/bdsyguhhpx/public_html/wp-content/plugins/extra-product-options-for-woocommerce/extra-product-options-for-woocommerce.php:45) in /home/820315.cloudwaysapps.com/bdsyguhhpx/public_html/wp-content/plugins/extra-product-options-for-woocommerce-pro/extra-product-options-for-woocommerce.php on line 50”
Hello Sir
Thanks for the reaching out to us.
Please deactivate free plugin and activate pro plugin. The issue will be resolved.
Thanks.
Hi – is there an update coming for Extra Product Options for WooCommerce Pro?
The Admin Product list page will not load. If I try to Enable the plugin now I get this error message:- “Plugin could not be activated because it triggered a fatal error. Fatal error: Cannot redeclare epofw_load_textdomain() (previously declared in /home/820315.cloudwaysapps.com/bdsyguhhpx/public_html/wp-content/plugins/extra-product-options-for-woocommerce/extra-product-options-for-woocommerce.php:45) in /home/820315.cloudwaysapps.com/bdsyguhhpx/public_html/wp-content/plugins/extra-product-options-for-woocommerce-pro-bak/extra-product-options-for-woocommerce.php on line 50”
Hello Sir
Thanks for the reaching out to us.
Please deactivate free plugin and activate pro plugin. The issue will be resolved.
Thanks.
Hi, I have purchased your plugin but I am having issues when it comes to pricing as well as adding to cart.
1, In the price options of extras, any amont that exceeds 999 is just added as 1.
2, When I select ‘add to cart’ – nothing happens but if i refresh the page, the resubmission adds to cart.
3, When added to cart, none of the addon extras are visible in the cart and none of the pricing is effected in the cart either.
There are some other issues but I beleiev that they will be resolved if these issues are fixed. If you can email me I will provide you with the staging url so that you can see the issues.
Thanks
Can you please share mode details on this email wpactpro@gmail.com? our support team will check it and back to asap
Thanks.
Hi
Not able to export orders with your options, only the first one appears under line items (been using make.com), Do you have an SQL query which will pull together the basic order fields and the extra product options?
Steve
You can share more details on this email address wpactpro@gmail.com
