We are sorry to hear about your dissatisfaction with the eShop Plus – Multi Vendor eCommerce project. We always strive to deliver quality work and maintain transparent communication with every client. After carefully reviewing our complete chat history with you, we would like to provide the following clarification:

Project Delivery Status:

• Android Apps (Customer, Seller Driver): All three applications have been successfully uploaded and are live on Google Play Store. Our team confirmed this with you multiple times.
• Play Store Links:
  Customer App | Seller App | Driver App
• iOS Apps (App Store): The Customer App is live. Driver App was rejected because Apple requires Phone number and Address fields to be optional — we fixed it in the code but could not re-upload as we were not provided with Apple Developer Account credentials. Seller App faced an unknown rejection from Apple’s side (credentials worked on our multiple test devices).

We did not prevent you from attempting setup yourself. We only advised professional handling for better stability, especially after initial technical challenges during self-attempts.

Addressing the Technical Issues Mentioned:

• Frequent crashes / Slow performance / Lag: Early versions had optimization needs. Our team applied performance improvements, and the latest APKs reflect these fixes. No crashes were reproduced on our end during final testing.
• Pages failing to load / Blank screens / Server connection issues: These were largely resolved after configuration updates. Server-related problems often relate to hosting environment settings.
• Login/Registration, Booking Payment instability, Data saving issues: Core features were tested and functioning in the delivered builds. Persistent issues may relate to SMS OTP integration or server configuration.
• UI/UX Design: The design follows modern standards for multi-vendor platforms. We are happy to implement specific adjustments if clear references are provided.

SMS/OTP Integration (whysms.com):

You shared the credentials for whysms.com, and our team integrated them as requested. Later API errors are common with third-party providers and usually require direct coordination with the SMS provider. We had suggested verifying with them.

Setup Additional Fees:

The $1000 charged was for setup, customization, and deployment services (including Play Store App Store uploads), as clearly outlined in our service agreement. The core system and apps were delivered — final store publishing depended on your cooperation for credentials and approvals.

Overall:

This project involved a complete multi-vendor eCommerce solution (Laravel backend + mobile apps). While we acknowledge some initial issues occurred (common in custom development), our team actively worked on fixes and kept you updated throughout.

The main bottlenecks in final delivery were:

• Waiting for your Apple Developer account access / OTPs
• Coordination for store uploads and final approvals
• Lack of cooperation from the customer side (for example: screenshot)

We have never refused support and remain fully open to resolving any remaining items. To move forward productively, please:

1. Share any specific current errors/screenshots from the live Play Store apps.
2. Provide access to your Apple Developer account so we can complete iOS publishing.
3. Let us know exactly which features still need attention.

We value every client and are committed to your satisfaction. If you cooperate with the final steps, we can close this project successfully. Refunds or adjustments can be discussed once we mutually verify the current status.

Thank you for your feedback — it helps us improve. We are here to assist and hope to turn this into a positive outcome.

Best regards,
Infinite Tech.

Thank you for your response. However, I would like to clarify that what has been stated does not reflect the actual technical condition of the delivered system, nor does it represent the real experience I have had throughout this project.

I would also like to point out that installation and setup attempts began on 26-07-2025 and have continued for a long period without reaching any satisfactory result or a properly functioning system.

I would like to emphasize that the issue is not related to publishing or app availability on stores, but rather to system stability, implementation quality, and code integrity, which have not been achieved to date.

From both the mobile applications (Flutter) and the backend system (Laravel) perspectives, the system still suffers from critical issues, including:

Frequent application crashes and unstable performance, indicating weak error handling and poor state management Slow performance and noticeable delays, reflecting a lack of optimization at both the application and backend levels Unstable and inconsistent API responses from the Laravel system Weak validation, error handling, and database transaction management Clear issues in core functionalities such as login, booking, and payment Poor handling of third-party integrations (OTP / SMS), where failure of an external service causes the entire system to break

This clearly indicates that the system is not production-ready and has not undergone sufficient testing prior to delivery.

Regarding the Apple Developer Account

The Apple Developer account credentials were already provided. Therefore, this cannot be considered a valid reason for delays. The real issue lies in non-compliance with Apple requirements or weak technical implementation, not in access permissions.

Recent Communication

I would also like to note that I was contacted today by one of your representatives. I explicitly refuse the publication of our private conversations, despite the fact that your team has already shared parts of our communication.

For clarity, I have not shared any of these conversations so far. However, if they were to be made public, they would clearly reflect the level of technical performance and communication I experienced, which — frankly — was extremely weak and lacked the required level of professionalism.

Current Situation

The situation is now clear:

A stable and usable system has not been delivered The technical implementation does not meet acceptable standards The agreed terms regarding setup, customization, and delivery have not been fulfilled

This constitutes a clear breach of agreement and poor service execution.

Final Resolution Options

To resolve this matter professionally, there are only two acceptable options:

Complete reinstallation of the system from scratch and proper delivery of a fully functional, production-ready system, as expected from professional companies

OR

Full refund of the setup and customization fees, along with acknowledgment that the agreement was not fulfilled as required

Please provide a clear and final action plan including:

A defined timeline Detailed steps for fixes Testing and delivery procedures

I remain willing to resolve this matter professionally, but I expect a serious and clear response that reflects genuine commitment.

Response to Fady Maycom:

Thank you for your reply. Customer satisfaction has always been and remains our top priority. We are genuinely eager to complete this project successfully with you and deliver a stable system.

Key Clarifications:

• Some initial issues are common in complex Laravel + Flutter projects. Our team has worked on optimizations and fixes. The Android apps are live on Play Store with tested core features.
• Apple publishing was delayed due to repeated OTP and permission issues with your Developer account. We fixed the Driver App rejection but could not re-upload without your full cooperation.
• We only referenced chat history for factual context and have no intention of publishing private conversations. Since you brought some matters to public we had no option but to do so this as well.

Our Proposal:

To resolve this quickly and achieve full satisfaction, we need your cooperation:

1. Share specific current errors/screenshots from the live apps and backend.
2. Provide full access to your Apple Developer account (including OTP handling).
3. Allow temporary server access for final optimization and testing.

We are always eager to complete our work with you. Once we have your cooperation, we can immediately fix remaining issues and make the system production-ready.

Since we are already connected on WhatsApp, let’s continue the discussion there and close this matter so you can focus on your business.

Best regards,
Infinitietech

Hello,

Thank you for your comment. To assist you properly with the CMS installation and purchase code verification, please contact our support team directly.

Kindly reach out to us on Microsoft Teams so we can guide you step-by-step and resolve your issue quickly.

Microsoft Teams Support Link: https://teams.live.com/l/invite/FEAhFv0MXKOBsqNCQ4?v=g1

We look forward to helping you.

Best regards.

Hello,

Thank you for your comment.

For detailed assistance regarding the REST API documentation for the eShop Flutter app and any required updates, please contact our support team directly. Our team will guide you through the process and provide the necessary information.

Kindly reach out to us on Microsoft Teams so we can assist you more efficiently.

Microsoft Teams Support Link: https://teams.live.com/l/invite/FEAhFv0MXKOBsqNCQ4?v=g1

Best regards.

Hello Sir

Thank you for your message and for purchasing our website theme.

Kindly contact our support team on Microsoft Teams using the link below. Our team will be happy to review the issue and assist you in resolving the website access and admin panel login problem.

Microsoft Teams Support Link: https://teams.live.com/l/invite/FEAhFv0MXKOBsqNCQo?v=g1

Once connected, please share your purchase details and installation information so we can assist you as quickly as possible. We appreciate your patience and look forward to helping you.

Hello sir,

You do not need to perform a complete reinstallation to update from version 1.0.7 to 1.0.8.

You can safely use the built-in System Update option available in the admin panel to upgrade to the latest version. This is the recommended approach and will update the system without affecting your existing installation or license.

Thank you.

Hello Techrils,

Please contact with our team over WhatsApp for the further discussion and assistance on the complete installation and publishing solution. https://wa.me/+918799587762

Thank you

Hi, thanks for your interest.

Currently, the theme/system does not support service-based bookings (such as replacing “Add to Cart” with “Book Now” and scheduling services like plumber, painter, doctor, etc.) out of the box. However, this functionality can be developed through custom code customization based on your requirements.

Regarding your other questions:

• Zone-based Google Maps (drawing zones instead of ZIP codes): Not available by default. This can also be implemented via custom development.
• WhatsApp integration: Not included by default, but can be integrated with customization.
• Refer a Friend: ✅ Available in the current system.
• Wallet system: ✅ Available in the current system.

If you’re interested in customizations, please let us know and we can discuss the scope and feasibility further.

Hi, good day.

Thank you for your interest in the template.

We would like to clarify that complete documentation is available with this product. The documentation currently provided focuses on general configuration, installation, and system setup. This is intentional and sufficient for developers to work with the system.

The backend is fully API-ready, and creating or extending APIs for mobile applications will not be an issue for any experienced developer. The codebase follows standard practices, making API integration straightforward.

Additionally, we already have a mobile app product built on the same backend architecture. You may review it here for reference: https://codecanyon.net/item/eshop-plus-multi-vendor-ecommerce-multi-module-flutter-app-with-laraveladminpanel/56320259

If you need clarification on any specific part, we are available to assist.

Thank you.

Hello Sir

There is no separate domain required for the mobile app. The mobile application consumes the same backend APIs hosted on the same domain. Both web and mobile use a single backend installation, so one hosting setup is sufficient.

Thank you !!!

Mobile app is included if I buy this

Hello Sir

No, it’s not included in this buy Sir. Please refer to this link for that https://codecanyon.net/item/eshop-plus-multi-vendor-ecommerce-multi-module-flutter-app-with-laraveladminpanel/56320259

Thank you !!!

Hello sir

Currently there is no plans for sale.

Thank you!!

Hello SIr,

We apologize for the inconvenience. Theme #3 is not available for preview at the moment because all themes are currently being integrated into the new demo system. They will be added shortly.

Thank you for being so patient.

Hi, thanks for your interest.

The script is built on Laravel 10 with PHP 8.1+. The application follows a clean MVC structure and is organized in a modular, maintainable way.

For the frontend, the project uses Livewire for dynamic components along with standard Blade templating.

If you have any additional questions, feel free to ask.

Thank you for your reply.

I understand that the script is currently built on Laravel 10. However, Laravel 12 offers several important advantages for a business-critical project like mine: improved performance, long-term support, enhanced security features, and access to the latest features that make maintenance and future updates easier. Upgrading to Laravel 12 would ensure stability and compatibility with modern packages and tools.

Could you please provide an exact timeline for when the update to Laravel 12 will be released? My business operations depend on this update, so having a clear date will help me plan accordingly.

Thank you for your detailed feedback.

We are already planning the upgrade to Laravel 12, and it is included in our upcoming development roadmap. At this stage, we cannot commit to an exact release date, but the update is scheduled for one of the next major revisions and will be delivered as soon as it is fully tested and stable.

We understand its importance for long-term reliability and will prioritize it accordingly.

If you need anything further, feel free to ask.

Hello sir

can you please contact us on teams so team can help you – https://teams.live.com/l/invite/FEAltliDlKyzMvKDQI

Thank you!!

Thank you for your feedback.

Hello Sir,

You can use any Apache server with a maximum storage of 200 GB and 3 GB RAM. The PHP version should be between 8.2 (minimum) and 8.3 (maximum). Please make sure that after you purchase the server, the following extensions are enabled: cURL Extension, shell_exec Extension, Zip Extension, and OpenSSL Extension.

Please use this URL to check the demo – https://vendor.eshopweb.store/admin/login

For more inquiries, please contact us on Teams – https://teams.live.com/l/invite/FEAltliDlKyzMvKDQI

Thank you!!

Hello sir

can you please contact us on teams so team can help you – https://teams.live.com/l/invite/FEAgib9ecZUNBSTIg

Thank you!!

I’ve been on teams with y’all since but I don’t really have a fix for weeks now, one issue after another There are some that I had to fix myself.

Hello sir

Sorry for the inconvenience you’ve been experiencing. Thank you for your patience. We’ll review all the issues and make sure they’re resolved as quickly as possible.

Thank you!!

Hello Sir,

Currently, there are no plans to add Flutterwave to the system. However, we have noted your suggestion and will consider it for inclusion in our upcoming updates.

For any further questions, please feel free to contact us on Teams – https://teams.live.com/l/invite/FEAltliDlKyzMvKDQI

Thank you!

Hello sir

The frontend is built using Laravel Livewire.

Thank you!!

Hello sir

Thank you for bringing this to our attention. We’ll review the route configuration to ensure unique route names across all files and prevent the serialization conflict. We’ll also correct the SQL import issue you mentioned by fixing the misplaced semicolon at line 2146.

We appreciate your feedback

Thank you!!

Hello sir

Thank you so much for your kind words and appreciation — it truly means a lot to our team!

We’d happy to help you with your project. Please feel free to share your detailed requirements via WhatsApp: https://wa.me/919227025305 , and we’ll review everything carefully and get back to you as soon as possible.

Thank you!!