85 comments found.
After purchasing your product almost three years ago, I’ve now found that today 25/11/25 my website has gone down. I noticed that you recently released an update and that you are announcing a migration to version 2.0, which is not compatible with previous versions.
I would like to know if my website went down because of this new version release?
If the outage is related to the migration to version 2.0, does that mean I am required to upgrade to this new version? And if so, can I perform the data migration myself? Do you have a functional, step-by-step guide available for customers who want to carry out the migration process on their own?
Please create a technical support ticket here: https://app.bugfinder.net/create-ticket/technical-support . We will assist you. Thank you.
Can I use this script to exchange currency like dollars $, RMB (Chinese yen) and cryptocurrency.
Or is this only for cryptocurrency.
Yes you can use it both $, RMB (Chinese yen) and cryptocurrency. Thanks
Please check our ticket # 941592011.
Subject: Urgent to Help: Website License Activation Issue Occurred
Although our website has been activated for more than 1 month, it is currently unable to log in at all.
Top urgent.
We have already responded. Please check your support ticket. Thank you for staying with us.
Waiting .
please check ticket
To complete a swap, users are directed to the next step where the system asks for “Recipient Information.”
We are unsure what exactly is meant by “Recipient Information” in this context.
What specific information does the system require the user to input here?
Is this referring to a wallet address, username, or something else?
At this stage, we are unable to proceed or complete the swap due to the lack of clarity.
Kindly clarify this field so we can move forward.
Thank you.
In here, “Recipient Information” user giving their information as admin will send the exchanged coins to this payment information of that user.
Please specify what “Recipient Information” means.
Provide examples to help understand it correctly.
Thanks.
The recipient is you as a user, who will exchange coins from the admin.
What “Recipient Information” shall the user to input?
Please clarify.
I tested to input various information, but none of them is acceptable by the system.
So accurate information sample form you is needed urgently.
Otherwise, no one is able to move anywhere.
Please advise.
We are unable to move anywhere due to the unknown “Recipient Information” requirement.
Please share this to your ticket.
In the system, there are Payout Methods for users’ withdrawals.
However, there is no deposit method that allows users to transfer funds into his account for swap.
What to do with such an issue?
Any resolutions?
As an exchange script, as per the logic, there is no need to deposit.
When user exchange they can send the money to Admins wallet.
Question: If deposits are not supported, how can a user pay in USDT / USDC / BUSD or USD (fiat) to complete a swap/purchase?
I could not find a resolution in the admin panel so far.
Request: Please provide a clear, step‑by‑step roadmap that works with the current system so users can follow it immediately. Specifically:
1) User steps (screen by screen): what the user enters on each page (amount, network, “Recipient Information,” etc.).
2) Payment details shown to user: exact admin wallet addresses per network (TRC20 / ERC20 / BEP20) and bank wire fields for USD.
3) Confirmation step: where the user submits TXID / bank reference and any required screenshot.
4) Admin steps: how admin verifies the payment and sends the exchanged coins to the user’s “Recipient Information.”
5) Timelines: typical processing times for stablecoins and USD wires.
6) Rates & fees: how the USD rate is calculated (1:1 for stablecoins?) and any fees deducted.
7) Edge cases: wrong network, missing memo/reference, partial payments, or failed transfers—what should users do?
A concise flow diagram or screenshots would be perfect.
Thank you.
We are checking from your ticket and your other issues.
For the deposit issue, when a user wants to swap or exchange then they send that amount with that specific coin to the admin’s payment address, admin will send them the exchanged coins. So that there is no need to for a deposit.
Waiting.
Our tech team will describe this to your ticket. Currently they are checking.
Just filed a Ticket 1135418753 on KYC issues.
Please check and resolve it ASAP today.
Thanks.
Yes, we will.
A number of NEW issues to resolve urgently.
Submitted last week.
Please check and process ASAP.
Thanks.
Submitted last week.
And our team already replied to your ticket.
Replied.
Waiting for your actions to fix the problems.
Our team will check and notifies you on your ticket, no worries.
Please check my new Ticket # 1739973180.
Urgent to resolve.
Please check your ticket.
Replied.
Please resolve the problems as soon as possible.
Waiting to launch today.
Our team will solve no worries.
Please check my new Ticket #: 569548430
Urgent to fix.
Please check your ticket.
Replied.
Please resolve the problems as soon as possible.
Waiting to launch today.
Our team will solve no worries.
Footer Section Item – social media icons NOT work at all.
Unable to upload or choose an icon, nor to modify or change.
Please fix this issue.
Please share this to your support ticket-
https://bugfinder.net/user/support-ticket/newOk
Sure.
Submitted under Ticket #1135418753.
Beyond the social media issues, another 2 issues are listed for immediate solutions.
Thanks.
Our team is checking your issues.
Upon installation, the added currencies’ logos could not display to website at all.
Please advise how to add logos and display them properly.
Please create a support ticket here- https://bugfinder.net/user/support-ticket/new
Our tech team will assist you.
Will do.
sure.
Resolved.
Great to know.
Referral Commission only have ONLY “exchange Bonus” by % of trading fee.
Can you include “Registration Reward” by token amount (not by %) as an airdrop” as an addition?
To add more bonus fields, you need to make a custom change form the code.
How quick you may add “Registration Reward” by token amount (not by %) as an airdrop” as an addition?
No problems to pay you for such a service.
We will discuss details there.
Just filed a Customization Ticket.
Please check and reply ASAP.
Top urgent.
Our customization team will analyze your requirments and will give you the details on your ticket.
Waiting.
Need to be done within 2 days.
Please check your ticket.
Does it have the following compliance functions?
1) KYC/KYB intake: ID/passport, selfie, proof of address (PDF uploads).
2) Sanctions/PEP: Use downloadable lists (OFAC, UN) and manual checks if needed; save screenshot/evidence.
3) SoF/SoW: For large tickets (e.g., >$100k), collect source-of-funds docs.
4) Jurisdiction gating (block restricted countries).
5) Deal log: keep a risk note on each order.
1. You can add fields as per you choice in the KYC.
If you want more features and controls in the KYC section, please create a customization ticket here- https://bugfinder.net/user/create-ticket/customization
Does it support automatic deposit and users’ funds to be credited automatically like all other lawful exchanges?
Admin needs to approve the exchange. But the transaction will be done manually.
What do you mean: the transaction will be done manually?
Yes
Does it have KYC functions as required by law?
Yes, exrate has KYC.
Just testing the demo and blog is already showing error https://exrate.bugfinder.app/blog-details
fixing
hello sir is there any discount on this script?
It’s already at a discounted price. In the future discount week for this product may be listed.
Does it support USDT
In exrate, you can exchange any currency as per the admin’s set currency from the dashboard.
Ok
Sure.
How cam l transfer money from another website like cripto carency if l want to exchange into dollars
In this script, there are crypto payment gateways, yo can easily exchange to usd.
but there are other types of caranciies, like bitcoin
From the payment gateway, you can exchange any cryptocurrencies, even Bitcoin.
What will happen when l want to get money from another platform
Admin will receive the money from the user, then he will again approve the withdrawal from the user’s preferred withdrawal method.
Ok, can a user withdraw the money from another app
The user can withdraw from selected withdrawal methods from the Admin.
how can l transfer money money in this website
There are payment gateways, which are all configured with the admin’s payment addresses.
The user sends money to those addresses for deposit, withdrawal or exchange.
in the app l use to get the money it transfer money on a link,is this having away to transfer money on the link from another app or website
When about to pay, admins will provide payment information here like this https://prnt.sc/FHzNltEYpY33
Users need to pay from their payment account and the admin will see it from their admin dashboard.
Ok do you help to install, l would like to buy it but l don’t know how to install, and l would like in more carency
Our instalaltion service is chargeable. Please create a customization ticket here for the price- https://bugfinder.net/user/create-ticket/customization
l will create ticket after buying it
Sure.
On the link, to transfer on money can be transferred on any carency or each carency has its own link
When l login l did not see the link where the money can be transferred into the website
The address will show when to press the send money option, then the user will send from their crypto or other payment wallet to that address.
After receiving the money admin will approve the amount to users dashboards balance.
Can you customized for me ?
We are doing customization regularly.
You can share your full requirements to our support ticket here with customization tags- https://bugfinder.net/user/support-ticket/new
You are not replying your ticket
Would you share your ticket number? We are checking to confirm. There is no ticket for reply actually. We apologies still for any inconvenience.
The ticket is not shown , but I submitted contact us form and i stated my request
And here the Ticket ID #749442997
We have replied to that ticket. You haven’t mention the product name.
Most of the requirements are in our exrate.
Please check our all demo links-
Frontend Link: https://ex-rate.bugfinder.net/
User Login: https://ex-rate.bugfinder.net/login Username: demouser Password: demouser
Admin Panel : https://ex-rate.bugfinder.net/admin Username: admin Password: admin
Is the project abandoned?
No. May we know why you saying this?
