open a support ticket our team will check it.

when an user Identity Verification as a client then i see Identity Verification is pending. but i do not see verification request in admin panel. Now what can i do?

but if as a freelancer when user identity verication submit then i see verificaiton request in admin panel.

you will find all the verification request here: https://imgur.com/a/j4mB5tw

client does not required to verify KYC it’s only for freelancer, client verify their email

ensure your smtp is configured properly. this usually happen when your SMTP is not configured and working properly

here is our installation packages: https://xgenious.com/installation-service/

here is web app full package: https://codecanyon.net/item/xilancer-bundle-freelancer-marketplace-platform-with-services-projects/56487757/comments

Can marketplace owner receive payment in bank account via bank transfer and admin can add received amount credits in clients account so he can hire and spend on freelancers?

yes, you can all the money goes to admin account

could you please share details what is the issue you are facing ? here is video tutorial: https://www.youtube.com/watch?v=EOcjUalW6D8

if few server due to .htaccess file missing it show 404, in that case you can access it like this: https://yourdomain.com/index.php

If you are still facing issue, open a support ticket our team will help you.

you have to upload your own image, we don’t provide designed image

I want this design listing page. this desing is your. https://xgenious.com/wp-content/uploads/2025/01/project.webp How i can do it?

here is the page https://xilancer.xgenious.com/projects/all

not sure what you are referring to. cloud you please share details what you are trying to say

1] In subscriptions plan, i see different Connect. i want to know what is “Connect”? -> it similar to upwork, kind of balance which deduct when apply to any job.

2] I want to build a platform where seller post his gig and buyer can buy gig and i want earn a commission when seller sell anythings. I do not need any subscription option. Can i do it? -> you can disable subscription from admin panel

3] subscription option can i disable? which option? you can not disable subscript https://imgur.com/a/qgFqJKb

4] As a admin, can i add fund for client of buyer account from admin panel? which option? -> yes, you can https://imgur.com/a/7ajhMjJ

5] when website open Cookies & Privacy bar show. i want disable it.so Cookies & Privacy option have on/off system? -> you can enable/disable it from admin panel

Open a support ticket here with your purchase code. We have a dedicated technical support team. Our team will investigate your issue

Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/

1] main script + all these addon = 35 doller [at this moment] ?

-> yes.

2] How i can create this type gig page design – https://xgenious.com/wp-content/uploads/2025/01/project.webp -> you can do that from your freelancer account, projects

without promotion plugin can i set commision for every transaction?

yes, you can.

Dear sir, you have settings to edit or remove anything from this script. follow this screenshot to replace it with yours email https://imgur.com/a/gv1Tr5S

it’s don thank u for your help

You are welcome sir.

Ticket Status Last update (#4687)

Friday and Saturday our weekend, you will get reply on Sunday.

kindly open a support ticket, it might happend because database upgrade was not completed

But I did fresh install. I have created a support ticket [#5054].

our team will check it.

no sir, there is no such option

Ok but that would be great to have since users would be obligated to sign up to the platform to be able to browse through the jobs or projects. Kindly regards.

we may consider this for our future update.

it happen sometime when your server ip get blocked by our cloud provider.

we are using digital ocean server for managing licenses and updates files through Cloudflare R2, please open a support ticket our team will investigate it.

we have totally redesigned the complete script. we which will be availalbe within few months.

Discount will be available on Black Friday event

Thanks, I am waiting for discounts.

okay sir

Your freelacner will have complete their identify verification

I got it now thank you!

you are welcome sir

please open a support ticket our team will check it. we will release an update today, we will try to resolve it in our next update

thank you

why is this happening every time it happened again i dont even login the cpanel who is now uploading the wordpress index file?

This page isn’t working gigng.com is currently unable to handle this request. HTTP ERROR 500

sir, it happening from your server end. we have no relation with WordPress. you can contact with your hosting provider for it.

WordPress often has security issue, if any of your wordpress site is exposed then it will effect all the others file in the same system

Open a support ticket here with your purchase code. We have a dedicated technical support team. Our team will investigate your issue

Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/

Done, ticket [#4864]. Clearly, it’s a bug as it hapens on a CLEAN INSTALL of version 3.6.1 – what else could it be on a CLEAN INSTALL! As I said, this issue did NOT exist on version 3.3.0. You have just introduced a new bug – I need a fix asap.

wait for our team reply.

NO ETA for the mobile app yet

So now, your those buyer who bought and running apps, can’t update their sites. If they do, it will break their apps.

no sir, app will not break. it’s upto you. either you can wait until app update release or you can update your web app.

so for no plan sir.