160 comments found.
Is it possible to allow users to book a room instantly by paying online, without having to send a booking request first?
If this feature is not currently available, could you consider adding it in a future update—ideally as an admin-controlled option (enable/disable)?
1. Currently, instant online booking is not available; users must send a booking request first.
2. We’ve taken note of your suggestion to add this as an admin-controlled option for future updates.
Just a simple question, because I went through a lot on your version 2, which made me spend a lot to get some things done. My question is. When a guest makes a request, does it email the hotel to notify them that a request was made and needs approval? Because you don’t expect staff to be on the look at the system always.
Unfortunately, email notifications for bookings are not available at the moment.
That’s terrible, then how can an admin know that bookings are made?
I can not spend more money again for a developer to do that again. Because I want to buy this for a new project.
you should check admin panel forthat, for the new pending bookings
How will I be checking pending booking every minute, when a single email notification should solve that.
That’s a very important update you people should have done.
Real-time notification update is very very important.
Noted sir, we will send your suggestion to our update team
Pre-sale Questions: I want buy this today. Please, which of the features below is/are available on your software and which is/are not ?
1. Front Desk / PMS 2. Reservation & Booking Engine 3. Housekeeping (cleaning assignments) 4. Restaurant POS 5. Inventory & Procurement 6. Accounting / Payment Reports 7. HR & Payroll 8. Role & Permission Management 9. Maintenance / Engineering 10. Invoicing / Billing / Invoice Merge 11. Guest Management 12. Analytics & Financial Reports
I look forward to hearing from you so that we can decide asap. Thank you.
Thank you for your interest!
Please check the demo for details on which features are available. Most of the requested features are demonstrated there, so you can see exactly how the software works before making your decision.
this system would be perfect if only your system can handle guest check in and put some money as deposit. And when guest checkout, we deduct the deposited money by amount of service or sales and refund the rest of the money that was not spent by guest. I would really buy this if it support, I check your demo couple of nights and this is the only missing feature
if you wonder how it works, you can see this link https://help.guestpro.id/knowledge-base/fitur-deposit-atau-dp-down-payment/
and also early check out and early check in
Thank you for sharing the detailed use case and reference. We appreciate the time you took to explain the deposit, check-in/check-out, and early check-in/checkout workflow.
We’ve forwarded your suggestions to our R&D team for review. If they find it technically and commercially feasible, we’ll consider including it in a future update. At this moment, we can’t assure implementation or timeline.
Hi Team,
Your product is extremely good, I like it very much, however I need to add one more feature which is hourly booking, do you plan to include that feature in the next version?
Thank you for your kind words about our product — we truly appreciate it!
Regarding your request for hourly booking: This feature is not available at the moment. However, we have forwarded your suggestion to our R&D team. If they find it feasible and in demand, we will consider adding it in a future update.
Does it supports 1. multiple locations 2. Apple Pay through third-party integration. 3.customise guest recieve an sms (via sms provider API) when booking in?
Can you assist with installation using a regular license?
1. Currently, multiple locations are not supported.
2. Apple Pay via third-party integration is not available.
3. Yes, SMS notifications for guests can be sent using an external SMS API.
Regarding installation — yes, we can assist with installation even with the regular license, but only for cPanel-based servers.
Pre Sales Questions:
1) Is it an all-in-one hotel booking management portal, or do I need to buy additional plugins?
2) Is RTL fully editable or just machine-translated?
7) customise guest recieve an sms (via sms provider API) when booking in?
1. This is all in one hotel booking management portal. No extra plugin required.
2. Currently, RTL version is not available
3. SMS system is available on the platform.
when a user create an account can he or she make payment from his dashaboard using paystack?
Yes, users can make payments from their dashboard using Paystack
before i buy i cant see payment option for user to pay booking fee
there are 30+ automated gateways and unlimited manual gatways inside
hello after checking your demo i realized that users or guest can book directly online. the booking only sends a request to admin. if its available how exactly is it turned on. because i dont see any check out on the website
After a user submits a booking request, a representative from the hotel will contact the guest directly. They will confirm availability and help book the most suitable room for the guest. Currently, there is no automated checkout process on the website; all bookings are confirmed manually by the hotel staff.
I want to get return of this product what to do ?
Open a support ticket at https://viserlab.com/support regarding this.
Dear Sir,
I appreciate the efforts put into developing the ViserHotel – Ultimate Hotel Booking Solution. The system performs well in the demo and has a good foundation. However, after testing it in a real-world environment, I found that several essential features required for live hotel operations are missing. Therefore, I believe the product is currently not suitable for actual hotel use and would like to request a refund.
Below are the key limitations I observed:
No option to apply discounts.
No option for deleting items in bulk or specific menus (should be role-based).
No configuration for different payment modes.
No option to adjust payments during booking (e.g., negotiation/bargaining based on role).
Missing back-date booking feature (should be accessible based on role).
No booking calendar view.
No comprehensive room status view showing all rooms and their current availability on a single screen.
Your product has great potential, but it currently requires additional improvements to be fully ready for real-time hotel operations.
Kindly process my refund request at your earliest convenience.
Thank you for your understanding.
Please open a support ticket at https://viserlab.com/support regarding this. If you’re able to get a refund according to our policy, our team will process it.
Hi if you integrate POS system in order to handle Restaurant and Bar Services in a hotel how much will it cost to add that
Please open a support ticket at customization department our team will assist you.
Support Link: https://viserlab.com/support
Hi, is there a Channel-Manager to sync portals like booking.com etc?
No
hi, is there a way to change the text fare to price ?
Currently, this option is not available.
after 4.0 updated from admin panel debug mode is on how can i off debug mode
Please open a support ticket at https://viserlab.com/support regarding this. Our technical team will assist you. Thank you.
Hello, is it possible to synchronize the availability calendar with platforms such as booking?
No, calendar synchronization with external platforms like Booking.com is not supported by default. However, if you require this feature, it can be added through customization. You may hire a developer or our team to implement it for you.
Hi, I have a question. I currently have version 2.0 installed. To install version 4.0, do I have to install versions prior to 4.0, or can I skip the previous updates?
Thank you very much, great work.
I just downloaded the files from codecanyon, but there is no documentation on how to update either.
From 2.0 to 4.0 update is not possible currently. You need to install a fresh version of 4.0.
Hi Team,
I’m considering purchasing the ViserHotel system, but I have a few questions before proceeding:
Multi-location Support: Does the system support managing multiple hotel locations? If so, how can I add and manage different locations?
Role-Based Access Control: Is there support for a user hierarchy such as:
Super Admin
Admin (per location or property)
Staff (front desk, housekeeping, etc.)
End Users (guests or customers)? If yes, how is the access and data visibility managed for each role?
Room & Booking Management: Can each admin/staff manage rooms and bookings specific to their assigned location? Also, is there an interface for tracking availability, check-in/out, and room status?
Looking forward to your clarification on these features. This will help us determine if ViserHotel aligns with our operational needs.
Thank you!
Hi,
Thank you for your interest!
The system does not support multiple branches or multiple hotel management systems. However, it has a user panel and supports room and booking management, also role role-based staff controlling system is available.
If you need these features, you have to customize the system.
this product have a year without updates.. .when new updates????
We understand your concern. Due to a busy schedule, updates have been delayed, but we plan to release new updates in the future. Meanwhile, if you encounter any issues, please contact our support team. If you have feature requests or need urgent customizations, feel free to let us know.
Hello, When are you planning to integrate POS system in order to handle Restaurant and Bar Services in a hotel??
Hello,
Thanks for your suggestion, I will convey your message to our R&D team, and we will try to bring this feature in future updates.
