2187 comments found.
Need urgent help, please. Ticket 729612 submitted. The latest update broke the login form shortcode [df-form-login] and the login form is not showing. Thanks.
All fixed now, thank you for the really fast support.
Pleas do leave us a review as well 
Thanks
Thank you for your feedback. We’ll be localizing all external scripts in future versions of the plugin.
Two weeks since my purchase and the developer had made TWO updated version regarding my inquiry. What do I got to say? Amazing team! Great plugin! Huge thank from https://orbitmoonalpha.com/
Thank you so much for your kind words and support. We’re thrilled you’re enjoying the plugin!
Thanks to add redirection or second step for registration allowing the user to add directly biometric or App Auth after successful registration.
You can add do that by changing redirect to security page url. Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
Suddenly, the API does not work with my SMS provider. The test result simply says
Gateway Response [object Object]
Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
Hi,
How can we customize the email OTP design?
Yes, you can customize the email template.
Ok, but how? I dont see any email settings in the settings page.
Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
Pre-sell question:
1. Does it support TranslatePress for multi language? 2. Any quota or limitation using the free SMS gateway provided? 3. Can I limited only specify countries and country codes to register and using OTP login? 4. Any SMS and OTP reports? 5. Does the plugin integrate or can use default WordPress and WooCommeerce login and registration form?
Thanks
6. Support Flatsome theme?
8. Can I use single license on same domain but different hostname? Since I have staging site and production site, which staging use for testing and debug before push to production.
Yes, we are compatible with TranslatePress. Yes, we have options to restrict users from certain country codes or only allow users from limited countries to signup or login. You need to check with the gateway for free limitations. Yes, we have logs and graphs for messages, user signups and logins. Yes, Digits integrate with default WordPress and WooCommerce login and signup forms seamlessly. We support all WordPress and WooCommerce themes provided they are built as per WordPress standards. Currently we only have recaptcha, but we are integrating hcaptcha and recaptcha in our upcoming update. Yes, we provide 1 staging and 1 production site license with every purchase. Hope so this helps, If you still face any query, please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
Every time I used this plugin in the past, there have been many errors. I wish this plugin would work properly, as it’s exactly what I want and need on my system; it gives me all the features I need.
I see that there have been a lot of updates recently, and the reviews seem to be improving. Has this plugin addressed its constant bugs and prevented sites from breaking?
I also recall that this plugin used to send customer data to an external database; does it still do this?
How is the overall support, plugin stability, and code of this plugin these days? As mentioned, I would LOVE to use this software again.
We had never ever send any customer data to any site, everything happens on your server. Our code is included with purchase, anyone can cross verify it. We even get our security audits done by trust worthy organizations. We takes privacy very seriously. We are exclusive to codecanyon. If downloaded from any other unauthorized source it may contain malware which can harm your site.
We were never buggy, issues only arose from conflicts with third party themes, plugins or custom code. We are constantly making it better than ever. Be assured, you will be having a seamless experience.
We acknowledge that our support wasn’t at its best in the past and we did messed it up very bad. Since then, we’ve worked hard to improve it, and everything is now in place to provide a much better experience. We’d love for you to give our us another try we’re confident it will be worth it.
Hi, is there any complete video toturail for the digits plugin, I have just purchased and I am facing a lot of issue do to configurations, pleas guide me throgh video toturails not simple documentations
Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
I used your plugin for the first time and I am using the Fast2SMS API, but I had to download an additional addon for it. For user approval, you are charging $19. However, in your plugin description, it clearly says that all SMS gateways are free. So why are you charging money? Also, please explain how I can properly use the Fast2SMS API with your plugin.
All our SMS, WhatsApp and Email gateways API are free to use. You can download Additional gateway addon from Digits admin panel. If you still face any issue, please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
Does this plugin call “user_register” hook during registration?
I’ve an integration based on this hook which seems not be working.
Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
I’ve been a long-time user, and I haven’t really needed to use technical support more than a couple of times since 2024-07-27. Therefore, we’re really happy with the plugin, and for that, I say thank you, Digits Team.
Thank you so much for taking the time to share your experience! It’s wonderful to hear that you’ve been a satisfied long time user and that our plugin has been reliable enough that you’ve rarely needed technical support. That kind of feedback really means the world to our team. Your satisfaction is exactly what we strive for creating a solution that just works seamlessly in the background so you can focus on what matters most to your business. If you have a moment, we’d be incredibly grateful if you could leave a review of our plugin sharing your experience. Your insights would be invaluable for other users who are considering our plugin, and it really helps us continue to improve and grow. Thanks again for being such a loyal user and for the kind words about the Digits Team!
Great. Just one question regarding support, why the most of time the changelog is not updated? like now we have the latest version 8.6.3 and in the changelog page is not the new info.
Sorry, due to some technical issues in our project tracking software, we are not able to publish latest changelog. We are working on it, we will be updating it very soon.
Ok, Thanks.
Please answer this question:
Why if we use time to make a ticket, to report an plugin error like this one show this img:
https://imgur.com/a/QIb07BkSome agents just respond like this:
We have noticed that your support license appears to have expired on January 25, 2025. To ensure that we can properly investigate the issue on your site, please renew your license at https://unitedover.com/support-extension/.
While the current issue may not be directly caused by the expired license, a valid support license is essential for our diagnostic process. Renewing your license will help us deliver the best possible assistance.
Thank you for your understanding and cooperation.
With all respect, we think that Looks like they didn’t read correctly the text in the ticket
We just let Digits know, that some error ‘from’ plugin is displaying in console. That’s all, also one more question:
When Digits releases a new update with a bug, and after we’ve run all the necessary tests to confirm the bug is with the update and not our system, how can we report it? Do we need to pay for a support license to do so?
We apologize for asking through this medium; we had no other option given the type of response and request we received.
We are really sorry for the inconvenience you faced, but we need valid support for our development team to look into the issue, if they are not able to produce at their end. I have forwarded it to the project team, they will look into it.
Hello, I used these codes inside the modal, but no matter which one I put, it shows all three forms.
https://help.unitedover.com/digits/kb/how-to-place-digits-form-on-any-page/For examle this:
<?php echo df_digits_form_login();//login ?>
Shows all 3 forms
It seems a issue related to your site. Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
Yes, you were right. Now that the form is loaded individually, I see that the phrase “Don’t have an account? Sign up” does not appear below the login form, whereas it does appear when using the shortcode. How can this be added?
Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
Hi, i tried to configure firebase to send otp messages but i cant get it to work. I contacted firebase but they just stopped replying. I see in other comments that we can configure whatsapp for otp messages for free?
Yes you get free 1000 messages with WhatsApp Cloud API, we are also releasing a new version with free phone verifications via WhatsApp. Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
When you releasing this new version? This free phone verification via whatsapp will be sent automatically or we will have to send them manually?
Our team is working on it right now, It’s still in development stages. As of now we don’t have any exact release date, our team is working hard on it, we will be very soon releasing it.
Does this plugin integrate Firebase App Check to stop abuse ?
We have support for captchas for it
I am getting this error: “Hostname match not found!”
how to solve it?
It seems a issue related to your site. Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
Digits keeps a log of all the OTPs sent, how can I clear the log, it is getting too big and might be taking a toll on the server?
You can truncate digits request logs table to remove all the data from it.
Hi, I just purchased 3 licenses and some addons, but on the website under Settings > Addons, all the addons just redirect to the product page. There’s no option to install them. Could you please look into this as soon as possible?
It seems to be a cache issue. Try purging your server cache and then downloading it again from Digits settings. If the issue still persists, please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
I’ve purged the entire LSCache, cleared all server caches, and flushed the Redis cache completely but the problem still persists. I even restarted the server, but nothing has changed.
I’ve just created a support ticket. Looking forward to your response.
Thank you for your update. We’ve checked your ticket and I can confirm that our team has already replied and resolved the issue for you. Please check your support ticket for the detailed response. Let us know if you need any further assistance.
Hey, the plugin works everywhere except the checkout page where there is a “Create Account” with a password. Its setup in a way that to place an order you must sign in or create an account. After filling the password and the other necessary fields when you try to finish the process the phone verification popup appears but it doesn’t send the OTP. I have tried opening a ticket but no replies and its been 3 days.
Can you please share us your ticket number so that we take a deeper look into it. Generally all tickets are replied within few hours of their creation.
It should work flawlessly with checkout page as well. We need to take a look at your site to know the cause of it.
Sorry that’s my bad, I’ve got a reply but my support has expired. You guys have a confusing support system. You have two links for support and there is no way to login on https://help.unitedover.com/contact/ where I initially submitted my ticket. I have a WPNotify support that is not expired, can I get help with that for Digits? Its been a while since I bought Digits but I only activated it recently.
Please share us your ticket number
729232
Here you go #729232
We have replied to the ticket
Yes, thank you very much.
Hi, i set up firebase to send otp. but i am getting this error https://prnt.sc/zv6sQTQr6k78 saying there are too mane requests, but it was the first time trying. Alo i waited like 10 minutes to try again and still getting the error.
For some reason, the link is not showing any image. If it’s due to rate limiting by Firebase, you need to contact them to get it resolved. This is something that they handle on their end.
hi, i did everything in the docs to setup firebase but i cant get it to work. I even started a new project and follow all the steps in your docs. https://prnt.sc/oxwJWVS0lVVz
It’s a error from Firebase. You need to contact them to get it resolved. You can use this link to contact them https://firebase.google.com/support/troubleshooter/contact
Hi, whats the Namespace field for setting up whatsapp cloud api. In your docs you have Company_Name, but in my whatsapp manager i click on Namespace and i get a number ID. What do i have to put in tha field in your plugin settings?
Please create a support ticket at https://help.unitedover.com, and our team will assist you as soon as possible.
