89 comments found.
also i have to mention that the visible button (eye button) in the Inquiry page doesn’t work! so it can’t be visible the description of received Inquiry.
Can you please provide link of the issue because we couldn’t find .Thank you
Dear Author, good day… why the indicated price to purchase is USD 49 instead of 39 USD, according to your promotion? Also do you have a special discount for black friday?
Can you please provide link of the issue because we couldn’t find and the discount price was available for first 100 customer, now if you want to purchase you have to buy with regular price. Thank you
Dear support team, kindly assist me, I have uploaded and extracted the script on my cPanel, this is what I get when trying browsing to install. (404 Not Found The resource requested could not be found on this server!)
Hi, Please contact to our support team https://account.egenslab.com/support/
Thank you
I have raised the ticket but still no acknowledgement
I hone our support team to assist you.
can a single hotel use this
Yes you can use. Also you can check our latest WordPress theme https://themeforest.net/item/gofly-tour-and-travel-booking-wordpress-theme/60297198
Hi, I gone buy it direcly if you can do this changes as the image show: https://ibb.co/v4KY75tz
1) value must be after the sum (my country show as that). 2) the Tax must show include all prices (its my countrys law) 3) how much do you chage to integrate payment swish (see info https://developer.swish.nu/api) ?
Hello, As this is set for global user so your requirement will be customized only for you. So whatever customize you required we can make it but it will be a paid service. You can contact here hello@egenslab.com for details. Thank you
if i buy this script, is it free to ask help integrating the api from booking.com for hotel reservation affiliate?
No. its customization paid services
Pre-purchase Question
In “Add Package” how to add counties and state
You can add from location module- https://prnt.sc/R_Q8GAZZu2Ee
1730 My datebase was lost without do anything and my site show the original date of the triplex website.
Please help me.
1730 My datebase was lost without do anything and my site show the original date of the triplex website.
Why it’s happened?
- 1730 My datebase was lost and my site show the original date of the triplex website.
Soon our support team reply you
I have now that previous trouble. My site was reset and now it’s showing the original demo date. How to solve it, I’m losing customer.
We have checked all the possible ways and there is no issues find in the script. We guess there is someone from your side, you need to increase your security of your Cpnael/server / Admin panel. We have over 100 customers of this and didn’t get any issues like this. I hope you understand.
This script of yours is constantly resetting my database to default data, and it’s causing me a lot of stress. This is the third time I’ve come here to report this. Please check and fix my website. I’m tired of constantly losing my data.
This is my website: https://vantourangola.com
Hi, Please contact to our support team https://www.account.egenslab.com/
Thank You
i bought 3 license and noone work whats wrong here?
Hello, We are extremely sorry for the inconvenience, please open a support ticket here- https://www.account.egenslab.com/ we will fix after reviewing as soon as possible
why people ca not buy visa? its only inquiry
Yes it’s only inquiry
Hello, I have a question about roles in TripRex. Does an Editor account have permissions to delete and edit only the content they created, or can they also edit and manage other trips and site content created by others?
Hello, usually it is handeled by one admin so they have full permission to edit and delete all the contents. Thank you
1669 Trying Reinstal in the same domain
I’m trying reinstall my website in the same domain because I have problem with the system and now I got the information that this licence was installed in this website vantourangola.com and this is my real domain and it’s the domain that I want reinstall.
Hello, you can use one license code for one domain, if you want to use for other domain or want replase the domain you need to refresh the license. You can contact to our support we will refresh your license. Thank you
Why my datebase was restore? I lost my dates. What’s happening concretely with my site? This is the twace time that are happed. Pleas help me. this is my site https://Vantourangola.com
Soon our support team reply you
It has a mobile app and payment method only by Visa or Mastercard since Stripe is for the United States and I’m not from there.
Hello, currently there is no mobile app, if stripe is not working for you then can use Paypal which intigrate already or you can use your prefarable payment gateway. We can help you to integrate any payment gateways through our customization service. Thank you
our service state , city wised not all country , example selected only one county india , and state /city delhi , mumbai , possible to only one county with diffrent state/city in package tour?
Hello, Yes it is possible, you need to add country, state, city from the Location module the you can set that country and cities in any packages.
Thank You
thank you for reply , another question – advanced booking with advanced payment possible ? , example 25% advanced booking before trip day, on the trip day travelar can pay remain payment , possible ?
Hello, Currently partial payment feature is not implimented but yes it is possible. We can make it for you if need. It is a customize service and for this you can contact in our mail- hello@egenslab.com
Thank You
Hello everyone, I want to report an issue I’ve been struggling with for months using this script. My website keeps going down and often resets back to the demo content, wiping out everything I set up. Other sites on the same hosting run perfectly fine, so the problem seems to be with this script alone. Support has tried to help, but the fixes are always temporary and the issue keeps returning. This has been extremely frustrating and has had a serious impact on my business.
Each time I end up restoring backups or starting over, which is completely unacceptable for a paid script. In short, this script has proven unstable, repeatedly wipes my data without warning, and has no lasting fix despite months of support requests. Buyers should know this before investing, because it has cost me a lot of time, money, and frustration.
Hello, we have checked sevaral time on your site and we didn’t find any issue which you raised. We already inform you via mail that this problem is not happening from our side. Please contact to yout hosting provider. Thank you
And now you tell me this is a hosting issue? If that were true, then all 12 scripts I have purchased from Envato and hosted on the same server would also fail but they all work perfectly. Only your script is broken. If you can provide a permanent resolution, I am open to it. Otherwise, I will have no choice but to warn potential buyers about this broken script to prevent others from facing the same problem
Isn’t is starnge that site works well for a month then all data are gone!! if the problem in the script it couldn’t run a month. No one is claimed this kind of issue yet and if there is the problem in our script other customer definitly claimed but it came from only your side, we also debuged sevaral time but didn’t find anything like that. If you still have issue do refund request we will refund it.
Hello, I previously submitted a question through your main support website but haven’t received a response yet. I’m reaching out again to report an issue with the GDPR Cookie consent popup. Instead of popping up, it’s displaying at the bottom of the page. Could you please assist me with this?
Hello, we have already respond to your ticket, it can be possible and we can help you. Please contact in our support. Thank you
Hi, I have raised a ticket for installstion issue, Please help ASAP
Hello, Our support team already resposnd your ticket, please check your support ticket.
Please i just made a ticket support about enabling the offline payment method by mail or pay later in cash
Our support team has already replied to you. Please check the ticket.
Thank You
Will you update this version to be multi currencies as per advertised ?
We are working on to update the next version. Soon we will release the next version.
