7154 comments found.
Hello, the new 3.x version doesn’t allow to select a provider when viewing monthly calendar, is there any way to add that functionality back or enable it locally on our website? If this assistance requires having support subscription we will of course purchase one. Thank you!
Hello, I’d like to use the plugin on another website for booking pottery classes. My client offers pottery classes for up to 4 people. She wants to sell her classes on her WordPress site and Stripe, with the option to choose the time slots that have been created on Google Calendar. Does the plugin handle this correctly? Does it automatically block the time slot on Google Calendar as soon as all four slots have been paid for online? Conversely, is it possible to manually block a time slot on the plugin or on Google Calendar if someone books by phone, for example? If someone books by phone, I would like this update the availability for 3 people for example.
Hello,
we noticed some issues after installing and setting your plugin.
In particular, we found that conditional fields of reservation form does not work properly (fields are not showed based on conditions) and we tried to configure availability with Google Calendar, but we would like to set the plugin when an event is created directly on Google Calendar will not add a new reservation slot but instead should make unavailable the same slot.
Hi!
Please use your native language, thanks.
VonStroheim
Ciao, abbiamo notato alcuni problemi.
In particolare, abbiamo scoperto che i campi condizionali del modulo di prenotazione non funzionano correttamente (i campi non vengono visualizzati in base alle condizioni). Es: il Menu a tendina deve essere visibile se “Servizio” è selezionato (il menu a tendina non risulta visibile). E abbiamo provato a configurare la disponibilità con Google Calendar, ma vorremmo impostare che quando un evento viene creato direttamente su Google Calendar non aggiungerà un nuovo slot di prenotazione ma dovrebbe invece rendere non disponibile lo stesso slot.
Es: Creo evento direttamente sul calendar, mi risulta sul calendario del sito web (front end) un’altro slot disponibile uguale come orario 16:00-17:00 / 16:00-17:00 invece di dare lo slot 16:00-17:00 non disponibile
Attendo risposta
Hello, any news about my request?
Regards
Need support from the Author, nearly a week that i wait
Ciao!
Riguardo al problema sui condizionali, per favore inviatemi una email privata attraverso il modulo di contatto nel mio profilo su Envato, con le credenziali di accesso e un link diretto al frontend dove è visibile il calendario.
In merito al secondo problema, è certamente una questione di errata configurazione. Probabilmente avete impostato il source calendar (calendario dove inserite le disponibilità) anche come destination calendar (calendario dove vengono creati gli eventi a seguito di prenotazioni). Teneteli separati.
VonStroheim
Ciao, ti abbiamo scritto nella mail privata ma ancora non abbiamo ricevuto risposta. Potete cortesemente aggiornarci?
Saluti
Hi, hope you’re doing well.
I’m curious whether it’s possible to send automated emails to clients after their session has taken place. I know the system allows reminders, notifications, and booking confirmations, but can follow-up emails also be sent automatically once a session is completed?
If so, could you please let me know how and where to set that up?
Thank you!
Hi There,
I followed the steps for connecting the Google Calander with the booking plugin succesfully, however when I want to grant access to my calendar, I receive the following message.
Access blocked: wpvriend.nl has not completed the Google verification process.
Even though Google indicates that verification is not necessary.
Hi!
THe verification process is not necessary. Revise the steps to create the API credentials, start with a fresh project on your Google API console.
VonStroheim
Hi! Are there any updates planed for TeamBooking in the near future? The latest update was in june 2023!? BR Alexandra
Hi,
Question regarding excluded dates – It currently shows max year up to 2034. Can you extend this? – if so how?
I understand my support has just expired but would appreciate a little guidance.
Much appreciated,
In the booking plugin, reservations are STILL showing as Expired when a payment has been made. We do not see any errors in Stripe.
I’m using the old version of the plugin and I’m getting this message where the map usually displays: “The address or place can’t be geocoded by Google.”
How can I fix it?
I sent you an email about it. Thanks
Hi!
Ensure that the address of your service is properly formatted, and that actually exists on Google Maps as it is.
VonStroheim
The address is definitely properly formatted, it’s added from google calendar. I sent you some screenshots via email, please reply
I just sent you another email with more details. Please reply asap
I’ve been waiting for almost 3 weeks! Please answer my email
Hi Vonstroheim !
I hope you’re doing well.
I would like to know if it would be possible to request custom developments (with additional payment if required) for your booking module. In particular, we are interested in the following features:
The ability to search for a specific date without having to scroll through all the months in the calendar.
The possibility to book several rooms at the same time.
Could you please let me know if such developments could be considered, and if so, how we might proceed?
Thank you very much for your help and support.
Best regards, Aude
Hi Vonstroheim ! Can we have a reply please ? Thank you, Aude
Hello TheBooking team,
We’re seeing a pricing bug with JPY (zero-decimal currency).
Environment - TheBooking: 3.0.14 - WordPress: 6.8.2 - PHP: 8.3.21 - Currency: JPY - Settings → Currency • Currency format: $100 • Price format: 1,000.00 • Price decimals: 100.00 - Payments: Local (no Stripe/PayPal) - Time slot capacity: 1
Steps to reproduce (matching the attached screenshots) 1) Service: “120分” price = 44,000 JPY. 2) Add-ons via form checkboxes (per booking): – “おでかけオプション: 90分” +18,000 – “服装指定オプション: 追加” +2,000 – “お客様のお道具お持ち込み: Checked” +2,000 3) Make a test reservation for 2025-09-15 12:00 → 14:00 with provider “鷹見ひかり”.
Expected - The total should be 66,000 JPY everywhere (front-end, admin, and notification emails).
Actual - Front-end “Summary / Price details” shows the CORRECT total: 66,000 JPY. - Admin and notification emails show an inflated amount: 442,200,000 JPY.
Attachments https://30.gigafile.nu/1014-2a5dd5a17cb47c5187a41369255806f6 #1 Front-end “SUMMARY / Price details” (66,000 JPY – correct) #2 Notification email (Japanese) showing inflated total (442,200,000 JPY) #3 Admin → Reservations list showing inflated total (442,200,000 JPY) #4 Settings → Currency (JPY / Price format 1,000.00 / Price decimals 100.00)Notes - No taxes, deposits, or tickets; capacity = 1. - The issue reproduces consistently with the steps above.
Could you confirm if this is a known issue and provide a fix or patch? Thank you!
Hi,
thanks for the report, we will look at it.
VonStroheim
Dates have appeared on our calendar that we are unable to remove/delete. They were not booked via the Google Calendar. Thank you in advance for any help you can provide.
Hi!
Keep your availability google calendar clean of past events, especially the recurring ones.
VonStroheim
OK, thank you. Is it possible to delete these date from the website dashboard when they appear? So for example we currently have a date that appears for the 21st of October on the TeamBooking calendar on the website. However there is no corresponding date in the Google calendar for the 21st of October. But we seem to be unable to remove it. How do we now remove this date? Thanks in advance for any help you can provide.
Hi, my previous response still stands.
VonStroheim
OK, so just remove all past events from the Google calendar will clean it all up on the front end? I’ll do that thanks.
purchase code: 284ecbd2-ff65-4c98-bbca-0eb3e1014a49
Hi, i’ve installed your booking plugin on different sites for testing (different php and wordpress versions ) and it doesn’t work anywhere. I think that the version on codecanyon is corrupt. can you help me please. have to get it work as soon as possibile on a specific website
Hi!
What do you mean by “it doesn’t work”? Please be specific about the issue/error.
VonStroheim
I enabled debugging and first discovered that the problem was with the wp_date() function, available since WordPress version 5.3 (it should work from version 5.0 onwards, right?) Then I discovered the errors when creating the tables. My Plesk server is running MariaDB version 5.5.68. Is it possible to have an older version of the plugin running on my server?
These are the specifications:
php 7.4.33 Maria DB 5.5.68 Wordpress 5.3
I don’t want to update the server software because there are custom applications that might not work well with newer versions
Thanks in advance
Mario T.
You are correct, the mimimum WP version in Envato (5.0) is inaccurate. I will make sure to correct that. Regarding the database, could you please share the exact error messages during the table creation?
VonStroheim
this is one error during creation of tables “Invalid default value for ‘created”, it happens because DATETIME doesn’t accept DEFAULT CURRENT_TIMESTAMP on MariaDB v5.5.68, and CREATE TABLE fails. another error is “Incorrect table definition; there can be only one TIMESTAMP column with CURRENT_TIMESTAMP in DEFAULT or ON UPDATE clause”. Maria DB v>=5.6.5 should solve these problems but as i said it could be risky for me to update the database server
Don’t worry, I got another plugin that works on my server. Can I get a refund?
Hi!
Of course, please fill in the request through the Envato Help center.
VonStroheim
Hello? Is any support here?
Hello, in recent comments we have talked about a bug. It is still not fixed. Please read the comments!
mike67428 mike67428 Purchased Supported
about 1 month ago Flag Hello there,
Unfortunately, I am experiencing a bug related to displaying all appointments with the TheBooking widget/element. To view more appointments, you can click the “Load more” button. However, the next appointments are only loaded after clicking “Load more” twice. Many users are unaware of this and consequently miss upcoming events.
Please refer to this link: https://fischbacher-wurstschmiede.de/kurse/
I kindly request a solution and would like to know if this bug is already known.
Best regards
VonStroheim VonStroheim Author
24 days ago Flag Hi!
This looks like an unknown bug. May I ask you the exact configuration of your relevant core settings, such as the “fetch granularity”?
VonStroheim
mike67428 mike67428 Purchased Supported
about 1 month ago Flag Hi, thanks for the reply. These are my settings: https://1drv.ms/f/c/50981806add454cc/EllVIXWu0EZErIrxBQrWlMYBebcjPeMbLtUjrr2-8SjimA?e=G0uvKR (Exported json file in this onedrive folder)
mike67428 mike67428 Purchased Supported
about 1 month ago Flag Hi, Is there any update for the bug? Best regards Mike
mike67428 mike67428 Purchased Supported
Hello,
it has now been 24 days since I last heard from you. I still haven’t received any update or fix regarding the bug I reported.
This issue is affecting user experience, and I urgently need a solution. Please let me know the current status.
Hello?
In the booking plugin, reservations are showing as Expired when a payment has been made. Notifications are being made.
That means that the instant payment notifications of whatever payment sistem you are using, are failing to be processed by your webserver. In case of PayPal, inspect the error.log of your webserver. In case of Stripe, go to the developer dashboard of your Stripe account, in the webhooks section, and check for errors there.
VonStroheim
Hello,
Our users are reporting significant slowness when scrolling through the booking calendar. Some of them are already trying to make reservations for 2026, and since they need to scroll through the months one by one, the long loading time is discouraging them.
Would it be possible to improve the loading speed of the calendar?
Would it also be possible to add an option to scroll by year (not only by month)?
Thank you for your assistance.
Best regards, Aude
Hi, Could you please reply me ? Thank you in advance, Aude
Hi, Do I need to renew the support in order to get a response? Thank you in advance, Aude
Hi, We can renew the support, but if we do, will you be able to resolve the issues mentioned above?
Hi,
the next release will offer improvements regarding the navication of the calendar.
VonStroheim
Hi !
Thank you very much for your reply. It is a good new 
Do you know when the new version will be available so that I can inform my client?
Hi ! Our client would like to know if, in a future update, it would be possible to add a quick search by date. For example, if we want to check which rooms are available on December 17, 2027, we could simply enter this date and the system would take us directly to that date in the calendar.
Would this feature be feasible? If so, we are open to paying for an update or any additional development if required.
Thank you in advance for your feedback. Aude
Hi There, I’ve noticed a number of random dates have appeared on my calendar (which is fine). However, when I then try and cancel/delete these dates out of my calendar I am unable to do so. So this is an issue. I would like to understand why I am unable to delete these dates that have appeared in my calendar. Thank you in advance for any help you can provide me.
Hi VonStroheim,
I’m using your plugin with several licenses on several pages … first of all: I like it! 
But I’m recognizing an issue, which is, I think, connected to old database-entries and i hope you can give me a hint how to fix it … here is the issue:
When you did the major update from version 2 to version 3 the whole dashboard changed. And so also the notification options inside the course-offers. The section “Your personal notification” is gone in version 3, so I cannot edit these notifications anymore. But my website with TheBooking version 3.0.14 is still sending this message to the course-admin when a course is booked.
How can I deactivate these notification mails, when the actual dashboard don’t show this option anymore?
Kind regards, Michael
Does nobody else here experience this kind of error? Maybe it’s enough to delete old “Your personal notification”-entries in the database? But I need some hlep what to do because I don’t want to crash my whole site … Thanks!
Hi!
just go in “Services”, click on “Personal Availability” of the desired service (under the “Settings” column of the services table), and then go to “Personal Notification”.
VonStroheim
Thanks for your reply! It helped me finding the “Your personal notification”-tab in the new dashboard. Unfortunately this is deactivated for all services, so I got the wrong idea where the second service-confirmation-mail comes from?! Do you have any other idea why I got two confirmation-mails for every booking although I just activated one confirmation-option?
Hi!, is there any other payment options supported beside stripe and paypal? Bizum or Gpay are also quite demanded.
cf
