Hi,

Are you using the latest version of Theme, Classified Listing plugin free and pro versions, and Store plugin?

Also, make sure the app’s code is updated.

I ask the app team to check the membership and store relation with the app that you mentioned.

Thanks

The plugins are not updating at all. The theme is updated. But this is happening very often. Very difficult to operate this app.

I asked someone to help with the theme and i do not mind to update support subscription. The problem is that support lapses before getting proper support. And the next day app and them is in problem again. Three years, I could not get it working properly, And i see that there are negative remarks on this page too.

Can someone help resolve these issue?

Another questions is every time you update the app, the app that is already built does not work??

Hello,

Please update the plugins cause theme is based on the Classified Listing plugin. Soemtimes plugins updates are related with theme or app update.

Sorry to hear you face this issue, but others do not face this type of issue. If the app or theme does not work, then others face the same issue.

We don’t get support requests from others with the same issue.

Anyways I will check the theme with the app demo tomorrow and update you.

Thanks

I am ready to renew support subscription if they resolve plugin not updating issue. Your colleagues in the wordpress theme department are not responding. I just need help to make my site work. It is always a problem and i am regretting that i switched from another classified theme in 2022.

My question is I already paid for the “app build” two times with your developers ( and it was expensive) and two times with the developers in afforderable ones from fiverr. Every time you update the app code, do we have to have a new build? Can we just use the old version?

Please check meselal app – check the newer listings. They do not open- it is just white blank frozen screen. I have to turn off the phone to get away from from it

Hello,

You can update the theme and plugin by Envato API please check our doc https://www.radiustheme.com/demo/wordpress/themes/classima/docs/#update

Thanks

It did not work! I asked support and even involved Envato team in this. Nothing happened so far. Very frustrating. Please tell your teams to help resolve this - they are not responsive!

I responded to your collegue who is working in WP department. The problem is related. Apparently, it appears to be a combination of app update issue and wordpress plugin issue. Can you help with the app part? I intend to subscribe to your annual plugin pro is that helps

one of your team members updated the wordpress site after i renewed support (for the third time). However, the app is still crashing in a number of ways. When i try to use Arabic language on the app, it crashes. When i try to use Amharic, it crashes. When the membership feature is activated and configured, it crashes. Very confusing. And remember i have paid to your mobile app theme twice to building the app after i bought the code from codecanyon. Can you be kind enough, to check out the app as to what is wrong? Update the app to ensure it works nornally-- of course you will charge me I know it. My problem is that the app and the theme never worked normally even for a day - and users think your app is a joke.

Hello,

I checked the payment history and found that you paid $250 in October 2022 for the app build service and $100 in November 2022 for the app submission service, as I know.

Please note that the app build service was a one-time service. As far as I remember, we rebuilt the app for you 3 to 4 times in one payment, as additional issues were reported even after the build was completed and the app was submitted.

Since it has been about 3 years, the app and its related technologies have gone through many updates. Unlike WordPress plugins, mobile apps do not update automatically. To make the app work properly with the latest changes, it would need to be rebuilt using the most recent codebase.

At this time, I’m sorry to let you know that we are not available to provide app build support.

Thank you for your understanding.

Thanks

Hello,

As far i remember I paid twice for $250 and another $100 for the submission. if you built it three or four times, as you claimed, why did the app failed to function properly. I also renewed support for the third time and every time your team asks me same question as ( It could be a strategy to exhaust users) .and nothing gets fixed.

The issue comes down to this : the app and the team is not working. And It is not fair for me to delete your app and the theme and replace it with another one after wasting four years and the financial resources i did not have (mind you i have paid for other developers too).

So the option is working to fix it until it works fine. Help me identify the problem so that I have something to tell freelancers what to fix. I would love if your team fixes your own product (and you will charge the charge you usually charge) but you declined. It would have been nice to be considerate to your clients.

Please check the problem and list what to fix and we will see if it works after that.

No reply and no solution till now, after 5 days

Hello,

Could you please send me your ticket ID, I don’t find the ticket with this id gabmedia

Thanks

This is not funny again please, how will i create a ticket and get ticket ID

I just created a ticket for it now please check it

I created a ticket but yet to receive a reply, i need these things to be fixed quickly, please

Hello,

We replied to you yesterday https://prnt.sc/C3vh6CwKgGu3

And I asked when is the new version is coming out or send development version to me to fix my issue on the app store and no reply

We are trying to release a new version soon.

No new version till now?