294 comments found.
Hi, I uninstalled and re-enabled your script and it returned the error “License key is being used”, so I uninstalled it again to reinstall it again and again and it returned the error “419 Page Expired!”. What does it means?
your support is expire, though you can contact us https://prnt.sc/uHrRZ1BTpWWa
What do you mean by “my support has expired”? Do I have to pay for help with your script that doesn’t work? Furthermore, we were never able to use it properly because it kept disappearing and we had to reinstall it each time. So please reset it as you did for other users 3 days ago in this thread: “You Just ask here. We’ll reset your purchase code.”
Your support expired after the standard 6-month period, which means you used the product for months without raising any issue. The script works perfectly — For your information, other users provided the required details in mail, which is why we assisted them
The script is malfunctioning. I’m not the only one complaining: five days ago, another user reported critical issues saying “it has critical issues because it deactivates constantly and causes failures in the…” just a few messages below. You are aware of this problem. So you don’t want to reset my script that I purchased, no worries, my review will cost much more.
We never declined your request to reset the purchase code. We simply asked you to send the email and purchase code details so we could verify it from our side. This is a normal process, and you were already given the link to contact us through our profile page.
Your responses are not helping to solve the issue — instead, they’re creating unnecessary confusion Please follow the proper steps and provide the required details if you genuinely want support.
I updated the plugin today (15 Nov 2025) and followed the documentation to re-verify the license.
The license reset feature on your site is disabled.
I’m now blocked from creating a support ticket because the system demands – “Renew Support” first.
I am completely stuck. How can I activate my license if I can’t reset it myself and I’m blocked from asking for help?
You just ask here. We will reset your purchase code
Don’t forget to deactivate and re Activate module again. Otherwise it may create an issue.
Your purchase code has been reset
it is still not getting activated! Still showing the error , IP blocked for 24 Hours due to excessive request.
Unblocked
Don’t try to submit too many times in short time. Otherwise our firewall will trigger and block your ip.
If you are still facing issue then create ticket. And give all details. You can still create ticket.
Now it is showing license validation failed.
working Now thanks.
after the Update in the chat window, it is not showing the list of numbers i have connected. it is only showing only one number. Bug in the update.
the bot flow builder also not working!! Bugs in the update.
The update notification keeps appearing even if we close it multiple times. It shows for all the users. Bugs in update.
No matter how many times i clear this notification about the update it is appearing for everyone . Screenshot – https://snipboard.io/CKIgbS.jpg
plugin update page – https://snipboard.io/IpE5Vi.jpg .
My support ticket has expired already, i cannot raise ticket as well. Will you be releasing an bug update soon?
you can mail us, send access details. we will check. though in our development server we are not facing any sisue. we recently checked it.
To which email i should send those details?
Sent Multiple Mails, Some are delivered some are bounced back. i got a reply email from Cj with an email address, i tried forwarding the mail, but that mail address also bounced, Can you please confirm if you have received it.
We already received your mail. Kindly wait for our reply .
We have fixed notification bar and bot flow builder related issue in new release update version 411. Regarding mobile number filter on the chat screen, it only displays numbers whith which you have sent messages. In the recent version, we optimized the chat loading process so it only loads the first 20 chats. Since, in your initial 20 chats, messages were sent only from a single number, that is the only number appearing in the dropdown.
all working fine, the Marketing Automation is not triggering the flow templates, when the status changes in projects, Please address that as well.
Will see and fix it in next version if we found any issue.
thanks for the supoprt
Hello. I have Perfex SaaS and I saw that an extended license is required. My question is: does it work correctly with tenants using a custom domain, subdomain, or a route within our main domain? For example: mydomain.com, mydomain.com/ps/client1, sub.mydomain.com, customdomain.com.
I already purchased the code with a regular license, but it has critical issues because it deactivates constantly and causes failures in the SaaS. It also does not allow adding another license for the tenants.
My question is: how exactly does the extended license work? Do you have any guide or documentation?
Additionally, will the same issue occur with the extended license? In other words, will it also deactivate constantly in the same way?
if you are using saas then it requires extedned license as per envato licencing policy. for more information you care read https://codecanyon.net/licenses/faq#commercial-entity-a or create support ticket on our support portal.
our module works well with saas module. it will not deactivate
The module has deactivated and the license code says its invalid. I can not reset the license too.help!!
sure. can you pleaase contact us by creating support ticket.?
Does this support drip message like day wise trigger
I get an HTTP ERROR 500 when I click Flow Response Recieved button on the chat. So I can not read the responses from flows. What’s up with your module?
The flow does not capture the responses Its blank
Webhooks (Receive) for ecommerce I get a 404 page when I add. What could be wrong?
Without verifying your settings and your configuration, we can’t help you. Create support ticket and provide all necessary details so that our team can help you.
what is the difference between
WhatsBot – WhatsApp Marketing, Bot, Chat & AI Personal Assistant Module for Perfex CRM
and
WhatsMarkSaaS – WhatsApp Marketing & Automation SaaS Platform with Bots, Chats, Bulk Sender & AI
are they same only difference is SAAS and Non SAAS
hi May i see video or screenshots of how the OPEN AI section looks and how it works please
sure. you can create support ticket and ask for details.
Hello,
I just purchased your WhatsBot for Perfex CRM with SaaS Module. But your module is not working in the SaaS Tenants.
All other modules I have purchased work in the tenant platforms. Why is yours different?
As per envato licensing policy, if you are using our module with saas module then you will require extended licence for whatsbot module.
1.) How can I see a demo of this product?
2.) Does the Bot Flow Builder have the ability to ask for the person’s information like name, email, phone number, etc?
3.) Can it automatically convert a person sending a message to a lead based on keyword?
4.) Can it automatically add a person to a WhatsApp Label based on keyword?
5.) Can it send campaigns to contacts based on the label the label they belong?
1.) How can I see a demo of this product?
2.) Does the Bot Flow Builder have the ability to ask for the person’s information like name, email, phone number, etc?
3.) Can it automatically convert a person sending a message to a lead based on keyword?
4.) Can it automatically add a person to a WhatsApp Label based on keyword?
5.) Can it send campaigns to contacts based on the label the label they belong?
Kindly request, please launch Carasoul Template Messages along with new template creation as per WhatsApp Message Template Creation form.
Can you please attention for this ?
Hello, I’d like to know if we’ve created a bot flow. Can we automatically create a task based on a customer request? Or a support ticket?
For that you will require custom changes in our code
How much will it cost me?
Is your extended license support perfex sass version , means my every tenant use my app details and connect with all whatsapp account, because they are using different webhook for every tenant
yes for saas version. you will require extended license and our team will guide you about your query
can we intergrate this with a website a floating chat button
no. but you can display qr code
Where is a functionality if leads come in database then i want to send a whatsapp message ?
Please read my message carefully
I am asking if any leads come in my crm software , i want to send a welcome whatsapp message immediately
and the link you have shared it means if anybody send a message to me that will be converted into leads
Both are different scenario
Second thing i am succesfully connected with whatsapp showing Overall Health of Send Messages- Avaiable
But when i treid to test showing account is not registered ?
As per Meta’s WhatsApp Cloud API policy, you cannot send messages automatically to anyone who hasn’t contacted you first.
You are only allowed to reply once a user initiates the conversation.
Businesses cannot push unsolicited messages.
regarding your 2nd query. you will need to create support ticket. it seems your number is not approved by meta.
Ok,
In your Bulk CSV Campaign, I uploaded my data and succesfully send WA messages , but i am not able to see the reports of bulk campaign ? May i know where it is ?
To maintain optimal performance and reduce database load, the CSV campaign report feature is currently not available.
I need to perform maintenance on my CRM, and when I tried to reinstall the module, it said my purchase code was invalid and needed to be reset. The problem is that when I tried to open a ticket as requested, it said the support had expired and asked me to renew. In this case, I don’t need support, but rather to reinstall a product I paid for; there was no change to the installation domain. It makes no sense to charge for a support renewal to release a product the customer paid for.
Hello,
We never force anyone to renew support — that is always your choice. The support renewal is only for getting assistance beyond the free support period.
Regarding your license activation and domain, we often see the same concern come up because many customers don’t remember the exact details of their original activation. Anyway, your purchase code has now been reset, and you can proceed with the installation.
Thank you.
Hi, I uninstalled the WhatsBot module due to issues after switching the connected Facebook/WhatsApp account (incoming messages stopped). After reinstalling, I’m unable to activate the module — it shows “Invalid license.” Could you please assist with resetting or revalidating the license so I can activate it again on the same domain? Thanks in advance.
Create support ticket on our support portal.
Good day,
Is it possible for the WhatsBot – WhatsApp Marketing, Bot, Chat & AI Personal Assistant module for Perfex CRM to store the chat history with clients in a database?
If this is not possible, what would be the recommended alternative to securely and efficiently store and query these chat histories within Perfex CRM?
Thank you very much.
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