1394 comments found.
Isn’t possible to bulk upload for a language? The way that you provided is good for specific words but when we need to add new language it takes to much time. It would be great to have a csv or xlsx file to translate and upload.
unfortunately nope, but you an do it manually from the file manage @core>resource>lang folder
you can use chatgpt to translate language file
Hi Xgenious,
I’ve purchased several of your products and plan to buy more in the future. I bought this particular script in December 2024, and I’m now ready to launch it. However, after installing the script on my server, I encountered an issue while trying to activate the license. The system displays the following error messages:
“Purchase code verification failed. Make sure your purchase code is valid.”
“license activate failed, please try after some time, if you sill face issue contact support” Screenshot: https://snipboard.io/yBeUfu.jpg
ALSO I GOT SOME KIND OF ERROR . PLEASE SEE THE SCREENSHOT https://snipboard.io/BcSlOQ.jpgCould you please assist me with this issue urgently?
Thank you
The error details: https://snipboard.io/UAR0v7.jpg
Please advice what should we do?
go to file manager, open @core>.env file
make APP_DEBUG=false
this should solve your issue
thank you. the issue resolved successfully
Hi Xgenious, Dear Support Team, I am writing to request urgent assistance regarding an issue with my license verification. I am unable to verify my license using the purchase code. Every time I try, it shows the message: “Purchase code verification failed. Make sure your purchase code is valid.” I had already reported this issue earlier, but unfortunately I haven’t received any support or resolution yet. This problem is preventing me from proceeding with my work. Kindly look into this matter on an urgent basis and help me resolve the issue as soon as possible. Your immediate assistance will be greatly appreciated. Thank you.
https://snipboard.io/E6daof.jpg https://snipboard.io/BbeZMK.jpgOpen a support ticket here with your purchase code. We have a dedicated technical support team. Our team will investigate your issue
Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/
Our support team usually reply within 2days, but sometime it can take unto 5days. Note: Friday and Saturday is our weekend. Support Time: 10:00AM to 7:00PM ( UTC +6 TimezoneAsia/Dhaka Timezone )
hi , please share admin url , yourdomain.com/login/admin cant access it. 404
this is correct url. ensure you have uploaded .htaccess if you are still facing issue open a support ticket our team will check your issue
request for license key
i send you support , and cant access your site , Your access to this site has been temporarily limited by the site owner
send an email with your email address to our contact@xgenious.com
our team will unlock it.
send you email
you don’t have any account in our website. also we have no active blocks. please check email reply.
hi, i setting smtp mail server, i test the configuration , email success but no email at my to address: please help. i send forgot password no email in.
please open a support ticket our team will check it.
hi. I have installed the software after a long time and when i enter the item purchase code i get the following error message “Trying to access array offset on value of type null” Regards
it happen for few user,
you can open support ticket, our team will help you even if your support is expired
Hi, I have opened a support ticket. Regards
okay sir, please wait for our team reply
Hi. Thanks for your help the issues have been fixed. Regards
You are welcome
I have installed the Laravel script and updated my PHP version to 8.4, but when I visit my website, it shows the following error. What could be the problem? Composer detected issues in your platform: Your Composer dependencies require a PHP version ”>= 8.2.0”.
use php version 8.3
we have not tested it for 8.4 yet.
also you have to ensure your changed php version reflecting script installed path. sometime due to .htaccess it strict with the php version in that script installation directly.
if you need help you can open a support ticket our team will help you. do not forget to renew your support.
Hi I need to migrate from one hosting to another one, please reset my server ip if needed to let me do this. please do not ask me to open a ticket since this since not everyone migrate in first 6-month period of support. Thank you
you can reset your domain license yourself by following this article https://docs.xgenious.com/docs/common-documentation/how-to-deactivate-domain-license/
Hai, want to ask if the LMS module comes with quize ?
no sir, it does not have quiz support with course module
This new version is having much bugs more and more payment and conversion bugs specially , it have more new bugs if compare to older version, when user pay to pending course enrollment payment in dashboard it gives “Undefined variable $new_enroll error” and many more bugs need to be fixed or stable version.
please open a support ticket our team will resolve any issue you are facing.
already created but no reply
Please wait for our Support team reply, your support is expired do not forget to renew.
We usually reply within 2 days, but sometime it can take upto 5days. However we offer priority support package which you may have a look here: https://xgenious.com/priority-support/
Support Days: Sunday to Thursday Support Time: 10:00AM to 7:00PM ( Asia/Dhaka Timezone )
Regards Team Xgenious
I have contact you many times via support but you not reply, the paypal is not working for courses purchase or enroll it gives error 500 and bug, already gave you ftp details but no answer after many days, what to do
dear sir, we never reply, it’s not possible we always reply all the ticket opened in support. within 3-5days maximum.
ensure you are opening ticket in correct support portal, do not forget to renew your support.
Note: use latest version to avoid such issues.
yes your support now fixed the issue, thanks for help now
you are welcome sir
Hello team , regarding nepali payment api ,You can find it from official documentation of esewa or khalti , I recommend khalti its easy to setup thats why most envato script use khalti as nepali payment gateway . Also I ca manage test credentials directly from khalti office . please let me know.
dear sir, we are not from nepal, that’s why it’s not possible for us to get a developer account
Pre-sale question: There are many payment options, but why are there no Nepali ones like Khalti, eSewa, or Fonepay? International payments aren’t possible because of government restrictions. Can we expect Nepali payment integration soon — even just one, like eSewa or Khalti?
we don’t have any testing credentials for nepal payment gateway
Hi Team,
I wanted to clarify a few things regarding the new update.
Is it possible to use the “One-Click Update” feature for this new update?
You mentioned that we need to run the composer dump-autoload command for the Laravel script. Since I’m using Hostinger shared hosting, how can I run this command in that environment, especially if I’m relying on the one-click update option?
Additionally, regarding the Mega Menu structure, do I need to set it up again after the update? You previously mentioned:
“We have upgraded our menu structure to improve our codebase. You may need to set your menu again to make it compatible with the newly updated database structure.”
Please let me know the recommended steps.
Thank you!
You mentioned that we need to run the composer dump-autoload command for the Laravel script. Since I’m using Hostinger shared hosting, how can I run this command in that environment, especially if I’m relying on the one-click update option? -> don’t know where did you find this we no longer need to run any command for update if you are doing it through “one click update”
“We have upgraded our menu structure to improve our codebase. You may need to set your menu again to make it compatible with the newly updated database structure.” -> it seess you are referring to a few years ago update
So, we dont need to worry about anything. Just do the one click update right?
yes sir.
Thank you so much
you are welcome
license activated failed. i install at my web admin,
Open a support ticket here with your purchase code. We have a dedicated technical support team. Our team will investigate your issue
Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/
how to install at aapanel , nginx server. please help
open a support ticket our team will check it.
guys, i forgot my nexelit account ” on your website ” and i keep do send password but i never get it.how can i contact support please or sales or admin 
send an email to our contact@xgenious.com with your account email. our team will check your account info
Everything’s okay but need to update your form builder you must be drop down service selection for example check this url https://oneisok.vercel.app/
thanks for you suggestion. we may consider it for our future update
how about security?
I has maintain all the security system required in application level, XSS , Cross site scripting, sql injection everything is handled by the system properly.
hi, how to mega menu . i need theme
