24 comments found.
Hello, I experience issues in DIVI5. When you go to MEDIA, all seems fine. But when you are in a content and would like to upload images, the folders are not clickable. Can you please check? DIVI5 beta is just out and can be downloaded. Thanks!
Seems like the plugin is not supported anymore? 
hi, I just bought this plugin, I installed it, but it doesn’t work. It also does not allow you to verify the purchase code. please help
i want a refund please
Hi, you can contact docodev.com@gmail.com to get support.
I would like to know some details before purchase this. See i has a user registration form and when the users register in the form i want the registered members to see some default folders.Where the users upload their files and admin will receive those files wit ha notification. Is this possible with this plugin. Especially the default folders ?
How i show, a folder with subfoldes inside in a Shorcode o something like that to show in a page fo post?
Hi,
Now this function is not available, we will add it soon.
Best regards, Doco
I buy it, because i think it have it i lost my money!!!!
Hi there, Is it possible to import reviously set up folder structure? I’ve used WP MEDIA FOLDERS plugin. But I have no idea how to export the folders I already have and created. Thanks!
We will try to update it soon.
Hi. I still waiting for a rresponse of a ticket that i submitted some days ago. I need help with my issue.
Hi,
What’s your ticket ID?
still waiting a response the ticket i submitted.
We replied. Please check.
What’s happen ?
After install, go to medias and all right part is grey !!!
unable to do something
If you have any problem please create ticket here https://bestbug.ticksy.com/
Best, D.N
Hi. Unable to submit a ticket ! Where my purchase code ???
So, doesn’t matter
I decided to contact because each time I use the plugin it’s a mess up. Even I click slightly on folder tree, the pointer slip away and move folders.
This behavior piss me off (oups, sorry, for my bad english, maybe it’s not appropiate)
Is there a way to move down sensibility ? It would be great to not lose time to rearrange folders and be scary to use the plugin
Thanks for reply
regards
Hi,
Just login with Envato, you don’t need use purchase code. For this problem, we need your website URL and Admin account to check and fix it.
Best, D.N
Hi
is there an option to not show some folders for certain roles ?
Now FileBase has no option for this. We will try to add it in future.
I have such a question. Is there a link encryption option in your plugin? That is, if I put a video on my website so that no one can see the link so that my video can not be used on another website. It also applies to another, for example, image. Thanks
We have another plugin have this option, please send your ticket in here https://bestbug.ticksy.com/
Best, D.N
Hey, I’ve bought this Plugin right now. I reated some folders. But I can’t drop any files the whole media library on the right side is grayed out. Why?
Screenshot: https://nimb.ws/ElX8nb
I’ve been meaning to write: “I created some…”
Hi,
Please send your ticket in here https://bestbug.ticksy.com/ We will fix all problem for you.
Best, D.N
Hi there, I have been trying to find out if any of the great plugins here do the following: 1. allow organisation in tree folders (yours and other plugins do this really well) 2. add any options that I can access that tag or categorise the file to let me control on the front end which folder the file is kept in.
The second point is the one thing I cannot find out. Is it possible that the plugin can autocategorise the files at all?
Hi, Please contact bestbugteam@gmail.com to get support.
Best, D.N
Hello, Matthew,
Is it possible to block access to some folders or not to show for selected roles (Editor can, but Authors and contributors not (custom roles too)? We have Multi-author site, (40+ people). If there is a option to add this feature on To-Do list, it will make him best for all 
Thank you.
beat
I think it’s a good idea, we will try to add it in next version.
Best. D.N
Does this plugin change the hosting structure? Support any kind of import in my FTP uploaded media?
Hi, It is similar to wordpress categories like in the posts.
Best, D.N
I just purchased! How to add new folder in the popup form? If haven’t this feature yet, can you help me?
Hi,
Please send your request to bestbugteam@gmail.com, we will create “popup form” for you for free.
Best, D.N
I just purchased this. How can i bulk select pictures by draging the mouse over the images? I want to move pictures from my library over to one folder that i created in the library. When i select “Bulk select”, you only can choose several pictures by clickin on each picture.
We will add this function right now, please wait for it.
Best, D.N
We just submit the updated version 1.1.0 with this function, you will receive an email when it is approved, and then you can download it.
Best, D.N
ohhh greeeeeeeeeeat. I will check it out now.
Just another question. In the documentation file it says that to update the plugin you must deactivate and it in plugins and then delete it before installing a new one.
However..it does not mention one very important answer.
Will the allready organized folders and files remain as it is when you update the plugin by deactivate and delete and then installing the new version?
Yes, It’s fine.
By the way. hope you can give us 5-stars rating on Codecanyon if you are satisfied. Thank you so much!
Can this automatically move files into folder depending on certain rules? For example, on my listing/directory site. It will automatically place images to the “Listing Images” folder?
Hi,
The current version we don’t support automatically moves files with rules, you need drag & drop the files into folders, but your idea is great, we will try to add it soon.
Best, D.N
Hi, It support all king of files? zip, pdf, etc?
Hi,
Yes, It support all type of files.
Best, D.N
