355 comments found.
Presale Question: I purchased Ramom School – Multi Branch School Management System, and made lot of changes according to our need. Now I want this SaaS addon. So my question is if I install this addon then will my changed code will accept this?. and if it accepts then will my changes will be there in every custom subdomain?.
Hello sir,
Sorry for the late response.
Normally you shouldn’t encounter any problems.
Then If you still encounter problems, contact our support center and they will help you.
Kind regards.
We would like to confirm whether the Ramom School Subscription (SaaS) can be purchased as a standalone product, or if it is mandatory to purchase the Ramom School – Multi Branch School Management System along with it.
Hello,
Ramom School – Multi Branch School Management System is a standalone application.
But Ramom School Subscription is not standalone application. If you want to use the SaaS features you will need to purchase both items.
Kind regards.
Its been 4 days no response to my support… kindly check and resolve or else i ask for refund Request #665
I will check your ticket and you will get feedback soon.
Hello Support ,
I believe there is a need for closer attention to the issues being raised on your support platform, including the ones I am reporting here.
Below are several concerns that require urgent review:
1. Online Exam Module – Question Import Bug When using the Import Questions feature, all parameters were entered correctly. The system confirms that the questions were imported successfully; however, no questions appear afterward. This is a significant bug that affects core functionality.
2. SMTP Email Delivery Issue I configured email delivery using Gmail SMTP. It worked correctly for a few days and then stopped functioning without any changes to the settings or configuration.
When testing now, the following error is displayed:Mailer Error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting SMTP server error: Failed to connect to server SMTP code: 99 Additional SMTP info: Cannot assign requested address
3. Unresolved Support Ticket The issue raised in my support ticket #641 remains unanswered and unresolved.
I would appreciate a prompt response and clear guidance on how these issues will be addressed, as they are impacting system usability.
We will check your ticket and you will get feedback soon.
It has been 18 days since your last reply and approximately two months (since 15/12/2025, 03:43:36) since I reported an issue to your support portal.
The issue remains unresolved, and I have not heard back from you. This is quite unfortunate.
I need to know if your team is capable of fixing the issues raised. If not, I would appreciate open honesty.
Furthermore, the issues raised are clearly within your purview. Is this delay a tactic to postpone action until my 6-month support expires, forcing me to pay for an extension?
Please do what is necessary, or I may find this entire support experience to be a disappointment.
I closed my support ticket from 15/12/2025 because, after waiting over 90 days with no resolution, it was clear no help was coming. I purchased your product with high hopes, expecting a reliable School Management System; but encountering obvious bugs and being left to troubleshoot them myself has been deeply disappointing. When you sell a SaaS platform, your clients rely on you to deliver stability and responsive support. We, in turn, have students and parents depending on us. When your system fails and your support goes silent, it doesn’t just inconvenience us; it damages our credibility. I expected at least a genuine effort to review your code, address the issue, or communicate honestly. Instead, I was forced to find a fix on my own after months of waiting. That is not acceptable service. I hope you take this feedback seriously, because if this is how paying customers are treated, it will be hard to recommend your platform to others.
Hello sir,
We apologize for this temporary inconvenience.
The issue you are talking about is not available in our system for which we asked you for super-admin login details and cPanel access to investigate the issue, but you only provided cPanel access and since you did not provide complete information.
Since we resolve tickets serially, it may remain pending in this case.
So I hope if you are still facing the issue then please reopen the ticket and provide complete information.
Kind regards.
Thank you for your response.
However, I find it quite concerning that this conclusion was only reached after more than 90 days. If the required access details were incomplete, this could and should have been communicated clearly and promptly through the ticket. A simple follow-up message requesting the missing super-admin credentials would have prevented months of silence and uncertainty.
From my perspective, there was no visible effort to investigate or resolve the issue within a reasonable timeframe. Effective support requires timely communication, especially when paying customers are involved.
At this point, I have already invested significant time and effort to resolve the problems myself. While the issues may now be technically fixed, this does not change my disappointment with the overall customer support experience. When clients purchase a SaaS solution, they are also investing in the reliability and responsiveness of the support team.
I hope this feedback is taken constructively and used to improve response times and communication processes going forward.
Kind regards,
Hola. Puedes personalizar el sistema para que 1) tenga categorías en las noticias y que se muestre como un menú secundario en el fronted, también likes en cada noticia.2) Puedo crear plantillas, hay documentación para ello?
Please write your questions in English.
please add this payment gateway later on, azam pay, its documentaion available via
https://developerdocs.azampay.co.tz/redocIf you have any suggestion / demands please email us our support center via email: ramomcoder@yahoo.com
Support Team,
I am extremely dissatisfied. It has been over three weeks since I submitted Support Request #641, including a clear video demonstration of a critical bug, and I have received no response, no update, and no resolution.
We serve schools who rely on us, and your silence is putting us under severe pressure. This lack of responsiveness is unprofessional and unacceptable for a paid service.
Please, respond to Request #641 immediately with a concrete resolution plan.
Replied to your ticket.
I have responded to the ticket, please do the needful.
I will check your ticket and you will get feedback soon.
It has been 24 days since your last reply and approximately two months (since 15/12/2025, 03:43:36) since I reported an issue to your support portal.
The issue remains unresolved, and I have not heard back from you. This is quite unfortunate. I need to know if your team is capable of fixing the issues raised. If not, I would appreciate open honesty.
Furthermore, the issues raised are clearly within your purview. Is this delay a tactic to postpone action until my 6-month support expires, forcing me to pay for an extension?
Please do what is necessary, or I may find this entire support experience to be a disappointment.
I closed my support ticket from 15/12/2025 because, after waiting over 90 days with no resolution, it was clear no help was coming. I purchased your product with high hopes, expecting a reliable School Management System; but encountering obvious bugs and being left to troubleshoot them myself has been deeply disappointing. When you sell a SaaS platform, your clients rely on you to deliver stability and responsive support. We, in turn, have students and parents depending on us. When your system fails and your support goes silent, it doesn’t just inconvenience us; it damages our credibility. I expected at least a genuine effort to review your code, address the issue, or communicate honestly. Instead, I was forced to find a fix on my own after months of waiting. That is not acceptable service. I hope you take this feedback seriously, because if this is how paying customers are treated, it will be hard to recommend your platform to others.
Hello sir,
We apologize for this temporary inconvenience.
The issue you are talking about is not available in our system for which we asked you for super-admin login details and cPanel access to investigate the issue, but you only provided cPanel access and since you did not provide complete information.
Since we resolve tickets serially, it may remain pending in this case.
So I hope if you are still facing the issue then please reopen the ticket and provide complete information.
Kind regards.
Please, I have done everything possible to change this Site Logo Icon, i have try all my best to change the this Site Logo, but its not changing, where can i change it please
We provide customer support through our support portal https://support.ramomcoder.com so please open a support ticket for your issues, our technical team will be happy to assist you and solve it.
It’s been over 24 hours since I submitted a ticket(Request #650). No one replied yet!!
Your ticket has been answered.
The answer was not solved my issue. This is really frustrating when you took more than a day to reply. Really frustrating.
Your ticket was answered a few days ago, but you haven’t responded to it yet.
HI,
IS this getting Christmas offer too?
No such decision has been made at this time, but if it does, we will update it on our item page.
okay. just want to make sure if its in the offer decision so I can allocate the budget for it
which all files are updated in the version 3.1.6 so that we at our end manually update only those as we have made some custom changes due to our own payment gateway we incorporated in the version 3.1.5
For technical issues, open a ticket on our support portal https://support.ramomcoder.com and our team will assist you.
I’m having a problem with the SaaS subscription module. When I test a school registration, when I click “Validate” and then “Pay,” I get this error: 404. Oops! Page Not Found The page you were looking for could not be found.
Sorry for the late response.
For such technical issues, open a ticket on our support portal : https://support.ramomcoder.com and they will assist you with this.
Hello Ramom Coder Team,
My support period will expire very soon, so I kindly request you to resolve my issue before it ends. This matter is very urgent because our school exams are already over, and we need to prepare and publish the results as soon as possible.
Please give this request top priority and help me solve the problem quickly.
Thanks & Regards, Khairul Alam
Your other comment has been replied to.
Hello Team, I have an open request (#570, last activity on 18/09/2025 10:16:03). It’s still pending, and I urgently need support. Please provide a reply/update as soon as possible.
I will check your ticket and you will get feedback soon.
Hello, good morning. I am interested in purchasing the script, but before doing so I would like to clarify a few questions:
Does the system include positive or negative observations that a teacher can record about a student?
Can these observations be automatically sent by email to the tutor?
Is it possible to generate reports of these annotations for the tutor, the teacher, or the school? The context is when a teacher records a positive or negative note regarding the student’s behavior in class.
Can the grade recording format be modified?
Is it possible to customize the format of personal information for teachers, schools, tutors, and students?
For example, adding the RUT (similar to a national ID/DNI), since this information is not currently available but is very important.
Regarding the payment gateway, is it possible to integrate only Webpay? https://www.transbankdevelopers.cl/referencia/webpay#ambientes-y-credenciales
Hello Sir,
Sorry for the late response.
1. You are talking about student behavior records?
2. You can email our support center to add payment gateways : ramomcoder@yahoo.com
Best regards and thank you.
When Will Teacher / Student / Parent Mobile app will come?
We have started working on a mobile app for students and parents roles. I can’t give a specific release date at this time.
However, progressive web applications (PWA) are currently available.
Kind regards.
Please support required, ticket no #559 having now 2 days without answer and its urgent
Sir, replied to your ticket.
Hello I am intrested on this script. Please I want people who have bought this script and it is working to please confirm, you can also send your website so I can check. I have bought about 4 scripts on codecayon and so many bugs I cannot use them, and the author’s are not updating or adding any functions. I do not want to end up with the 5 scripts. Please I need candid advice so I can make my discussion on this script. I have checked the demo but am still not okay because I also checked demo for others and I was giving false hopes by the authors. Thanks so much..I need your sincere reply.
Hello,
You can test our demo, the demo version is the same version you will get if you purchase.
Kind regards.
Hello support on the next update please consider adding this pricing page option to enable/ disabled from the website cms if disabled only admin see pricing from his account because no need for parents and students see pricing. Thanks
I’m making a note of this and will forward it to our team, hopefully they’ll add it in the next version.
Hello support, I see the update but not added yet added he feature to enable/ disable the pricing page from the CMS website . Please consider it on the next update
I am confused with your product Mulibranch and SaaS. 1) If I purchase a multibranch not a SaaS then how I can add a multiple branch, and who is a central admin for all this branch.
2) In SaaS it looks like its a solution of my 1st question. If it is correct then if i am a saler and want to sale the subscription then how to do this because your superadmin look like it is central admin for multiple branch. Although you provide Plan option for subscription there but feature and interface is super confusing me.
Hello,
You can visit this URL to learn more about this: https://support.ramomcoder.com/faqs
Kind regards.
My question is not listed there. And also when i try to explore live demo from multiple branch school it redirect me on saas url. I think you dont want people to tell the actual features and use cases of your saas and multibranch.
I simplify my queries
1) Suppose i buy only multibranch version. I am a owner of 3 branches of school. how i add these 3 branches without saas and as a owner what is my role to login to track all thease 3 branches activities.
2) Suppose Adam is a company owner and he buy SaaS version to sale software. Now as per my 1st question 1 school buy subscription for thier 3 branches and another school also buy subscription for their 2 branches. Now who will be superadmin. How Adam login and how the owner of schools login to track their all branch.
Hope these 2 queries help you to understand my questions.
