349 comments found.
Hello author, your demo isn’t working for pre-purchase testing. Kindly fix
Hi, seems to work fine for me: https://helpdesk3.com can you try again, please.
Hello,
I have a few questions and complaints regarding the Helpdesk3 mobile app:
When users enter an 11-digit phone number to start a chat, only 10 digits are displayed in the app. This makes it difficult to follow up with clients after the chat.
The chat session automatically ends frequently, preventing the admin or operator from continuing the conversation with the client.
When the operator or admin minimizes or switches away from the app, the chat automatically disconnects upon returning.
How can I hide the chat widget on specific pages or posts?
Thank you for your assistance.
Best regards,
does this script support whatsapp api integration
It has a WhatsApp feature built in but you will always chat on WhatsApp and not within HelpDesk 3. https://supportsuite.jakweb.ch/faq/a/94/whatsapp-chat-feature
Hola se puede adjuntar videos al crear el ticket?
Buenos días, si es posible.
ok gracias
is it possible to change the FAQ Layout, so i can better handle FAQs with many Entrys? (Knowledgebase with many Entries, with subcategories)
Can i add images? In the demo only frames shows, no image…
Good Morning, the FAQ layout can be changed of course. However Sub categories are already available and images/videos can be added to each FAQ article without limitations.
Is this a saas Version or there is a saas version?
HelpDesk 3 is the version for one company to provide support for their clients. If you are looking for the SaaS version, please checkout Cloud Desk 3. https://jakweb.ch/cloud-desk-3
Pre-Sale query. I want to create a website in which the chatbot is connected with ChatGPT turbo models. The chatbot will be able to interact with users with smart responses. there will be plans restricting per day chats based on the membership plans. Are these features available in your theme.
Priority in our software is always the professional personal support. Ai is fully integrated but should always be used with caution.
I’m looking to set up a chatbot feature for chat support on my site. The chatbot should answer any questions related to the site’s topic—in this case, heavy equipment—using ChatGPT knowledge rather than internal knowledge. Is there a way to have the bot request users’ emails or phone numbers after a few exchanges?
You can make it mandatory to chat, but I think you can also train ChatGPT to ask for it.
Good day,
Before we proceed with the purchase, we would like to clarify the following:
1.Do canned responses support attachments? In other words, can we include attachments in them when creating them ?
2.Do you support multiple domains and email addresses? For example, if clients send emails to sales@mydomain.com or support@mydomain.com, will those be created as separate tickets and handled by different teams?
3.Can tickets be updated via email replies? If a client replies to our response via email, will the ticket be updated in your platform accordingly?
4.Can agents view only the tickets assigned to them?
5.Is it possible to automatically assign tickets to agents based on the sender’s domain or email address?
Thank you in advance.
Good Morning,
Thank you very much for your questions, I will try to answer them as good as possible.
1. Attachments cannot be added to canned responses, but you can link files which is the same and actually better because it will work at all times.
2. Yes, you can create as many php imap connections to different emails and departments
3. Yes, php imap feature is available.
4. Yes, that is also possible.
5. That depends how you setup the system, but generally possible if operators only have access to certain departments.
Hello, I can’t go to your website now after you updated it, he writes that there is no such email, what should I do?
Hi, what do you need? Support is now available here: https://supportsuite.jakweb.ch
Thanks
1- Hi, I have an app that uses Admin Panel in laravel. Can I use this script in my dashboard? 2- How do I train this AI to serve my customers? 3- Can I define different personalities? 4- Can I use it for Whats App too?
Hi, HelpDesk 3 is not a plugin it is a stand alone version and needs to be installed in a domain, subdomain or subfolder. You can program a bridge for the login between your apps but it cannot be integrated just like that into another software. You can train the AI for each chat widget, tell him what he can and what he cannot do. You cannot use it inside WhatsApp.
can it be installed on for instance – support@xyz.com as the support page, while xyz.com is the landing page. can the chat bot be integrated on the main domain as a widget?
The software cannot be installed on an email address it needs a domain, subdomain or subfolder. The chat widgets can be placed on any website.
hi helpdesk3 team, Would this be possible:
Someone submits a ticket
AI responds via email (automatically)
Then customer responds
and AI continues to respond (as in a thread/chain)—(automatically)?
Thanks!
It is possible, but usually not recommended. AI support response is unprofessional most of the time and customers just get annoyed after a short period of time. We have tested all kind of scenarios and human responses are still the best. That is why we have implemented only the first response from AI after that a operator should answer.
I always get the following error message as an operator
You cannot access this file directly.
Please make sure to use your support area for support questions. Please also make sure your support access is not expired.
just added a support ticket as a client, marked it private and it shows up on the front end of your check out these other tickets page. already put off that I dont want to spend hours testing your system when that simple function is out of order.
Thank you for bringing this to our attention. Private tickets are only visible to the client who submitted them when logged in. If you were logged in at the time, this behavior is expected. Please try logging out and checking again to confirm. If you experience anything different, we’d be happy to investigate further. We appreciate your patience and are here to help with any other concerns!
Hello, guys! Very nice but still dost’ent have a feature of embed picture in support tickets. Please add this, embed picture in a between text of anwers/questions. Good luck!
Thank you very much for your feedback.
Hello, is there a walkthrough guide to show how to implement this support chat with Wordpress?
Yes, you will find the FAQ article on our website.
Pre-sales question. Can the support system be locked down to a particular domain or organization such as anyone with an email address of x@abc.com be locked down to only allow anyone with an @abc.com email address access.
Hi, thank you very much for your purchase. You can deny registration and only register clients yourself. If you need a lock down to a certain email domain, it would need a customization on the register form.
Can I use this script to sell saas subscriptions to my clients where they get full features for a monthly subscription and I earn from it? And how can I do that?
Hi, for that you will need Cloud Desk 3 with the extended license.
are there any documents how can i do that please
Good Morning, there is a complete documentation included in the package, we also have an extensive FAQ which will answer most questions and in case you need help we provide support of course.
https://jakweb.ch/faq https://jakweb.ch/cloud-desk-3I am trying to install the script, I am following all the installation process. After database info save next button not showing. Need your help.
Hi, sure no problem. Please head to our support area and open a new support request, please make sure your support has not been expired. Best regards Jérôme
My support already expire. So i will not able to use the script anymore. Can you please update me what i need to do to solved this issue.
The software has no expiration date, it will work without any issues. You can check the installation instructions, our FAQ or browse through the public support section. In case you want professional support from us, please consider extending your support.
