2160 comments found.
I updated last version but I’m confusing the admin panel can’t login even I followed all requirements for upgrading
Hello there, the admin login URL for the current version is yourwebsiteurl/admin/login
if you face any challenge, then kindly install a fresh copy on a sub domain following the installation guide https://getonlinetrader.com/doc/Installation to observe if everything works or not.
Thanks and regards.
My admin login suddenly stopped logging in and it says invalid login details even though it’s correct, also I try tried reactivating the script through the setup wizard and it’s telling me license not found.
hello there, kindly ensure that your username matches with your codecanyon purchase and it should work.
if the issue persists, then reach out to our support team for assistance.
Thanks and regards.
Hi, I can’t access my Admin panel either Via https://mydomain.com/admin/login or via https://taravatrade.com/adminlogin/login, what steps can i take to achieve that?
Hello there, kindly let us know the error message and which version of Onlinetrader you are using via support and we will investigate the matter further with you.
Thanks and regards.
I bought this item long ago but i could not use it because whenever i want to install it, it will be showing “License not found” i have not used it for once since i bought it. Kindly help
kindly contact us from our website https://getonlinetrader.com via email or telegram and we will look into the situation with you.
Thanks and regards.
Hello, i’m trying to install my script but its telling me “License not found” i sent you an email, please retify.
you were replied. kindly follow up with the ticket.
Thanks and regards.
Just did
Hello, please reply to my email and activate my license
this happened due to change in server configuration.. it has been resolved.
Thanks and regards
Bro, the script is still turning up with error in the adminlogin page which is “Composer detected issues in your platform: Your Composer dependencies require a PHP version ”>= 8.2.0”.”
And the php version is greater than 8.2.0, also the database information installation is cooming up as a blank page after filling all the information.
Kindly follow the installation guide. your php version should be 8.2 and symlink() should be enabled on your server.
Thanks and regards.
Can i attach my MT5 with the portal and make a plan that investors get same amount of percentage at the end of month which we get from the trading in whole month.
Example Investor invest 100$ and we add that in our fund management trading account. And we don’t commit any fix percentage with investor how much they will get.
And we do trade overall the month and at the end of month we get profit of 10% and investor will get 10% profit automatically of his invested amount. This profit percentage can be vary from every month.
Hello there, thank you for reaching out.
Onlinetrader does not directly include this feature which you have specified. however, we have a separate module to add this feature and also to display performance statistics of the fund to investors. This module can be added for you after purchase as a custom request. kindly reach out via email support@brynamics.com or telegram by clicking on the chat icon on our website https://getonlinetrader.com for further information.
Best regards.
I have emailed you it’s been 2 weeks and there is no response
Hello there, you were replied on email and telegram. You may follow up with any of those.
Thanks and regards.
Hi, can you reuse this script for different sites?
Yes, but you need a new license for each website.
That means that I have to pay the complete fee for the script or is there another price for the license?
There is no different price my friend, it is the same amount. what you are buying is the license actually. I hope this makes sense.
Thanks and regards
hello i keep seeing server error 500 on my screen when trying to perform certain tasks
kindly reach out for support on telegram by clicking on the chat icon on our website https://getonlinetrader.com or email support@brynamics.com and we will be glad to assist you.
Thanks and regards.
I GOT THIS ERROR WHILE TRYING TO INSTALL THE NEW UPDATE
Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
after setup i got this error
Enable symlink() function on your server before you start the installation process and ensure you follow the steps outlined in the installation guide https://getonlinetrader.pro/doc/Installation and everything should be fine.
for more assistance, kindly reach out via email or telegram and we will be glad to help.
Thanks and regards.
hi admin, is it possible to add India broker and delta exchange api for copy trading
Hello there, this is not possible at the moment.
Thanks and regards.
I am having issues login in the admin page. It keeps saying login details invalid. but this is the same login details i have been using for a long while
have you tried resetting your password? for assistance kindly reach out via email and we will look into the situation with you.
Thanks and regards.
i have reset my password more than 4 times and still having the same issue
Your support is really so annoying and feel reluctant. Tell me why is the subscribe to trade signal not working.
I Observed that your Signal System is controlled from your API which isn’t supposed to be. Why would you Control the signal system from getonlinetrader API
This error from the image below is coz you Control the signal from your API
https://ibb.co/ZRRr1vMryou were already replied several times on this matter that you have not yet setup the signal module as expected. users can only subscribe to the signal system after admin (you) has completed the setup which include the telegram system setup.
the module is designed to function in a particular way, but you do not want to follow the setup order, you want to force support to adjust the system in your favor, is that why our support is now bad?
Everything was done as instructed. But I observed that the Signal system gets error response from Your API which is totally wrong.
And you act nonchalant to this.
This might be a basic question, but I’m new to investment platforms. When a user deposits funds and purchases a plan, does the admin need to manually invest those funds to generate profits, or does the system have an API that automatically handles Forex or Crypto investing? Also, can the admin set the profit percentage? I’m looking for a fully automated setup where users deposit funds, wait for profits, and the platform manages all the backend work.
Yes, the system handles ROI distribution automatically as you have setup, and you also choose how or where to invest the funds pooled from clients. I hope I answered your question.
Best regards.
Your support is really so annoying and feel reluctant. Tell me why is the subscribe to trade signal not working.
why this error
https://ibb.co/ZRRr1vMryou were already replied several times on this matter that you have not yet setup the signal module as expected. users can only subscribe to the signal system after admin (you) has completed the setup which include the telegram system setup.
the module is designed to function in a particular way, but you do not want to follow the setup order, you want to force support to adjust the system in your favor, is that why our support is now bad?
still a blank screen whenever i try to install
So apparently the script is having issues? installation does not work. Symlink is active so that one is not a reason
anyways. atleast you guys are still making money so it doesnt matter to you
If you are having a blank screen after hitting the “install” button, then symlink() is disabled on your server. Everything should work expressly after you enable this function.
We can take a look at your server and advice further, if you extend your expired support.
Best regards, Brynapps.
Symlink is auto enabled on hostinger. Had a long discuss with hostinger support. And its never been an issue before now. ive been making use of your script long before now and have no issue installing but now its just an issue even when installing the older version.
supports message to me_ “Laravel applications generally require symlink support, which is enabled by default on Hostinger’s Linux hosting. A blank screen during installation usually points to a PHP error, missing extension, or file permission issue—not symlink restrictions.”
Symlink() is disabled by default on hostinger shared server nowadays, we deal with these things daily. server configurations can change for different reasons, it doesn’t mean that the script or the server is faulty.
However, this is why we have support team available to offer support for the product. So if you are finding anything difficult, then reach out our to support team for assistance, this doesn’t call for arguments.
Thanks and regards.
Im not trying to argue with you man. youre so quick to jump into defense mode. just sharing what im facing here as i said before ive been installing this script for years without any need for support and this is the first time im facing this issue and im just presenting it here as this the only means i know to share issues for a reply.
if hostinger is saying the symlink is enabled and youre tellingme its disabled what do i now do
Hostinger confirms symlink are disabled for shared hosting. reaching out to support team
When you contact our support, then we will point to you which configuration is missing on your server which I strongly believe may be symlink.
I can understand your frustration in this case, being someone who has been using this script for a long time. But kindly understand that server configurations changes for different reasons. I can also understand if you do not want to extend your expired support, but kindly be aware that we have also simplified support extension with even monthly package on our website.
If there was any known breaking changes from our side I would gladly point a fix to you here on the comment section without asking you to contact support. As a long time user I am sure you know how we do it here, we have been very transparent and committed to this project and to all of our customers who uses our product(s).
Thank you.
here is the only way i know how to contact support. Please how else can i reach out
you can contact us via email or telegram from our website https://getoinetrader.com
Thanks
Why is signal settings saying “Product not available for my purchase code “ when I try to save signals
you have not added the module to your account yet. login to your getonlinetrader dashboard and navigate to shop/addons and click on add to account on the signal module. Thereafter, you can enable/disable it from your website. That is how to enable this addons.
Ensure you have your personal access token setup as stated on the last step of the installation guide to be able to do this.
Best regards.
I’m Very Disappointed at your Telegram Support acts
You deliberately Ignore my Chats on Tekegram support, but if I text with a different telegram account, You would attend to the different telegram accounts.
This is a cunning Act
I have a pending Job with you. An incomplete job. When I text you the Telegram account, You ignore and if I text with a different Telegram account, You attend to it. Why are you being Cunning? Tell me why
Kindly understand that we have technical and enquiry support arms and they function differently, and both arms are not fully active on weekends, nothing has warrant calling us names. I will appreciate your understanding.
Thanks and regards.
You hardly reply on your Telegram channel Poor Support
Our telegram channel is for broadcasting information only. Our telegram support handle is different https://t.me/brynamics_support
Kindly be aware that we are less active during the weekend. but you will surely get response. Thank you for your understanding.
Thanks and regards.
I have a pending Job with you. An incomplete job. When I text you the Telegram account, You ignore and if I text with a different Telegram account, You attend to it. Why are you being Cunning? Tell me why
Kindly understand that we have technical and enquiry support arms and they function differently, and both arms are not fully active on weekends, nothing has warrant calling us names. I will appreciate your understanding.
Thanks and regards.
Please since skype went down I find it hard to communicate to your support and your telegram and your telegram account is locked from sending messages. I have sent email to support@ yet no response. Please I will like a change of domain so that I can use my existing single license. My previous domain was blocked. Thanks
Hello @jerry042, we didn’t lock our TG from receiving messages, we have a channel and a direct chat handle.
Kindly click on the chat icon on our website https://getonlinetrader.com to reach us on TG
Thanks and regards.
i asked for support as a result of my script crashing, which i still have three months of support left, the support agent asked me to still pay money for support , this is an unfair treatment despite still haveing three months of support left and not only that , i have purchased more than three license of this product and now u still ask me to pay for support , this is total wickednesss
Dear ben959, your system crashed after you tried to make some modifications and you requested for a reinstallation assistance from us.
We didn’t ask you to pay for support service while your support period is still active, we asked you to purchase an installation service from our website because your request is not within the scope of our support. https://getonlinetrader.com/sterms
I hope I am able to make this clear enough for your understanding.
Thanks and regards. - Brynapps
