65 comments found.
this script does not seem to like it when using 2 web servers, some panels uses nginx as main web server but then apache or openlitespeed behind. LIke plesk or aapanel etc.
script loads up but style seems to fail to load up, installed is loading without css yet css is accessible and loads up when visiting it. But installed still shows a white page with text and messed up and not giving full style from css file.
Please fix this.
Is that saas based platform?
has this ticket system been updated to support php 8.3 or newer ?
Hi nightpkz,
Thanks for checking! As of now, the application is running on PHP 8.2, and the required version is PHP 8.2. PHP 8.3 (or newer) isn’t supported yet.
any plans to update to php8.3 or even 8.4 would be nice
Hi nightpkz,
We appreciate your suggestion! Our team is currently concentrating on several ongoing projects. Once those are completed, we plan to work on updating the application to support the latest PHP versions, including 8.3 and 8.4. We appreciate your understanding and patience. Thank you for your support!
okay thank one more thing im trying to install the software on the last page after purchase code i get something called enter your token i dont know what that is or where to find that also didnt see that in the install guide
Hi nightpkz,
Thank you for reaching out. We truly appreciate your interest in our product.
As this section is primarily intended for pre-sales queries, we’re unable to provide detailed technical guidance here. However, our dedicated support team will be glad to assist you with the installation process and help you resolve it smoothly.
Kindly contact them by raising a support ticket at: https://support.spruko.com/
They’ll make sure you receive step-by-step assistance and get everything working perfectly. We hope you understand the situation, and we appreciate your cooperation.
Warm regards, Spruko Sales
i dont need help installing i need to know where i get the token on the last page i only see purchase code in pdf
i just need my domain reset if its not https://runeflare.com/ and i have my purchase code but when i got to last page of install it asked for a token i need to know where to find that
Hi nightpkz,
Thank you for your message. As mentioned earlier, this comment section is intended for pre-sales queries only. For any technical assistance—including installation, domain reset, or token-related concerns—we kindly request you to contact our dedicated support team at https://support.spruko.com/.
Alternatively, you may also refer to the documentation included with your download package for detailed guidance.
We hope you understand the situation. Thank you for your cooperation and understanding.
Best regards,
Spruko Sales
good day pls i will like to know if this script support whatsapp integration
Hello michealige080,
Thank you for your inquiry. Currently, the uhelp application does not support WhatsApp integration. However, it does come with a live chat feature to help you communicate with your customers in real time. We hope this clarifies the situation. Thank you for understanding!
Best regards,
SPRUKO-SALES
I must say support is not up to mark as still I cannot test the product because after purchase smtp system not working and no option to remove sticky support menu that i don’t to show to internal users according to general policy of any organization
i can understand that this area is for pre sales support but ticketing system also seems there is with no SLA as i have raised tickets #SP-2976 and #SP-2978 from last 2 days but no response and weekend falls now so i have to wait for next week hence this situation landed me here to post as comment so that other purchaser have to keep in mind that seller support system is just dummy and have to be ready with your developer in case anything not going to work or you need any minor bug fixing
Possibly if ill not get response within timeline at all then will trash this product because seems i have to pay to third party developers for small changes or bug fixing
How do i solve square icons?
Like it does not show as your pic here: https://uhelp.spruko.com/documentations/angular/assets/images/img/0-1.jpg
instead the icons in the blue round balls are square box same for green check mark.
I got https properly setup etc yet this shows :/
Update: It seems style.min.css is corrupt, since after each content tag has a corrupt box between ’ ’;
Since they all have a square box there instead of actual code to tell css to read font from font files.
So this needs to be fixed.
Problem #2: After installing it, last steps says “Enter your token” like what token??
Document for script does not mention any token so i’m confused what todo on last step since it is not clear what it actually means.
Found the answer: https://uhelp.spruko.com/documentations/angular/domain_change.html so i need a token that i do not have great.
Will have to see how i am going to fetch one.
Hi jakesully,
Thank you for reaching out to us through the comments section — we appreciate your engagement.
We would like to clarify that the comments section is primarily intended for pre-sales inquiries. For any post-purchase support or technical queries, we kindly request you to contact our dedicated support team via our helpdesk at: https://support.spruko.com/
Our support team will be happy to assist you further and ensure a smooth experience with our application.
Thank you for your understanding and cooperation.
Best regards,
SPRUKO-SALES
I know but I was reporting issues that needs to be fixed in general and your platform wont let me submit tickets since my support is expired so only way to point issues is to post here so you can send it further to devs.
I’m more than gladly to submit a ticket there if you can add a support department for users without valid support so we can report bugs and problems in generals that needs fixing for next update.
Hi jakesully,
Thank you for your feedback and for taking the time to report the issues you’ve encountered. We truly appreciate your effort in helping us improve the product.
We understand your concern regarding the inability to submit support tickets after your support period has expired. As per Envato’s official item support policy (available at: https://themeforest.net/page/item_support_policy ), support is included for 6 months from the date of purchase, with an option to extend it. Once the support period expires, direct support services such as ticket submissions are no longer available.
That said, we value your input, and although we can’t provide one-on-one support without an active support license. We’ll forward your observations to our development team and, where appropriate, consider them for future updates.
If you’d like to receive direct support and faster resolution, we encourage you to consider renewing your support through your Envato account.
Thanks again for your understanding and continued support.
Hello,
I have a few questions regarding the “email to ticket” feature:
When a ticket is created via email, if we reply to the ticket from the admin panel, does the client receive the reply by email?
If the client replies to that email, is their response automatically added to the same ticket thread, or does it create a new ticket?
If the ticket was previously closed and the client replies again to that email, does it reopen the existing ticket, or will a new ticket be created?
I noticed that the “email to ticket” feature is not enabled in your demo, so I wasn’t able to test this behavior.
Thank you in advance for your help.
Hi cruchot,
Thank you for your questions regarding the “email to ticket” feature. I’m happy to clarify how it works:
Admin/Employee Replies: When an employee or admin replies to a ticket that was created via email, the client will receive the reply directly via email. In addition to email, we also provide a guest view link where customers can follow up on their tickets, ensuring a seamless communication experience.
Customer Replies: If a customer replies to an email sent from the application, their response will automatically be added to the same ticket thread.
Closed Tickets: If a ticket has been closed and the customer replies to the associated email, they will receive an auto-response informing them that you are not allowed to email. A new ticket will be created only when a new email is sent.
Regarding the demo, some features are intentionally restricted for security reasons. If you’d like to explore the full application without any limitations, please contact us at sales@team.spruko.com and we’ll be happy to assist you.
Best regards,
SPRUKO-SALES
Thank you for your detailed response.
I just want to clarify one specific point: If a customer replies directly by email (not through the portal or interface) while the ticket is still open, their reply is correctly added to the same ticket — that’s clear.
However, if the ticket has been closed, and the customer replies again to that same email (for example, with a different request), can you confirm that this will automatically create a new ticket?
Just to explain our use case: all communication will be handled by email on the client side, but we (as admins) will manage and respond through the UHELP interface.
Thank you in advance for your confirmation.
Best regards,
Hello, I have some questions about the project.
1. Can I create departments/categories and then assign them to an agent, or do all agents see all categories/departments?
2. Can this be automated?
Hi domsen07,
Thank you for reaching out to us!
Yes, absolutely! While you won’t be creating “Departments” per se, you can achieve this by creating “Groups.” You can then assign these groups to specific categories. Make sure the group contains the agents you want to assign. When a customer creates a ticket under a specific category, it will automatically be assigned to the agents in the group linked to that category.
I hope this clears things up. Let me know if you have any further questions!
Thank you!
Best regards,
SPRUKO-SALES
does your script support chatbot training i mean ai bot training
Hi michealige080,
Thank you for your inquiry. This feature is not currently available in our application; however, we are planning to include it in future updates.
what is the difference between theses 3 products ?
Thank you for your interest! Here are the available stack options for our product:
1. Frontend: Laravel | Backend: Laravel 2. Frontend: Angular | Backend: Laravel 3. Frontend: Next.js | Backend: Laravel
If you have any preferences or specific requirements, feel free to let us know — we’d be happy to assist you further!
for theses 3 products we have same functions ? or price depends of technology used ?
Thanks for your question! All our products are priced the same by default. However, newly released items often come with special launch discounts at a lower price for a limited time. Keep an eye out for those deals!
Hello I am facing an issue with the script I purchased approximately a year ago. Specifically, the script is not sending emails properly — whether it’s for account verification, password reset, or other email-related functions.
Unfortunately, I cannot reach technical support through the regular channels, as the purchase was made nearly a year ago, and I haven’t been able to use the script until recently due to personal and technical reasons.
I would greatly appreciate any help you can provide to resolve this email issue or guidance on how I can fix it manually.
Hi FlutterCrafters,
Thank you for reaching out to us through the comments section — we appreciate your engagement.
We would like to clarify that the comments section is primarily intended for pre-sales inquiries. For any post-purchase support or technical queries, we kindly request you to contact our dedicated support team via our helpdesk at:
https://support.spruko.com/Our support team will be happy to assist you further and ensure a smooth experience with our application.
Thank you for your understanding and cooperation.
Best regards,
SPRUKO-SALES
Good day,
Before we proceed with the purchase, we would like to clarify the following:
1.Do canned responses support attachments? In other words, can we include attachments in them when creating them ?
2.Do you support multiple domains and email addresses? For example, if clients send emails to sales@mydomain.com or support@mydomain.com, will those be created as separate tickets and handled by different teams?
3.Can tickets be updated via email replies? If a client replies to our response via email, will the ticket be updated in your platform accordingly?
4.Can agents view only the tickets assigned to them?
5.Is it possible to automatically assign tickets to agents based on the sender’s domain or email address?
Thank you in advance.
Hi ckapote,
Thank you for your inquiry! Please find the answers to your questions below:
1. Canned Responses and Attachments: Yes, you can insert images into the “Canned Response” while creating it. Attachments, including images, can be included for easy and efficient communication.
2. Multiple Domains and Email Addresses: Our application supports the creation of multiple “IMAP” settings. You have to set up different email addresses under the same domain for your “SMTP” and “IMAP.” For example, if you’re using “smtp@mydomain.com” for outgoing emails, you’ll need to use the same “mydomain.com” domain for your “IMAP” settings. If clients send emails to those different addresses, they will be created as separate tickets and can be handled by different teams. To ensure proper ticket assignment, make sure to assign each email address to a category. This will ensure that tickets are routed to the appropriate group, and the agents assigned to that group will be able to manage them.
3. Ticket Updates via Email Replies: Yes, when a client replies to your response via email, the ticket will automatically be updated in the application with the client’s reply.
4. Viewing Tickets Assigned to Agents: Yes, agents will only be able to view the tickets that are assigned to them.
5. Automatic Ticket Assignment Based on Email Address: Yes, as mentioned in point 2, tickets can be automatically assigned to agents based on the sender’s email address. Make sure that your agents are added to “Group A,” and that this group is assigned to a category linked to the appropriate “IMAP” email address.
I hope this clarifies your questions.
Thank you for your time and consideration.
Best Regards,
SPRUKO-SALES
Uhelp LARAVEL is removed from codecanyon for what ?
I need to know if is possbile to change code to follow ticket by ID and Secret Code generated after ticket submited? To avoid add email to ticket. Its possible to config like that?
Hi dvorak,
Thank you for your query. Could you please provide more clarity regarding your request to “follow the ticket by ID and Secret Code generated after the ticket is submitted”? We are having some difficulty understanding this part of your query.
In our application, there are multiple types of ticket creation processes. An authorized customer can create a ticket by logging into their dashboard, and a ticket link is sent to their email, allowing them to access their ticket. The second option is “Guest” ticket creation, where users do not need to register and can directly create a ticket. Similarly, a ticket link is sent to their email for accessing the ticket. Additionally, we offer an “Email to Ticket” option.
We hope this explanation helps clarify the situation. Please feel free to let us know if you need further assistance or if you have something else in mind.
Thank you!
The idea is to use this app to work with anonymous complaints. So, we don´t need email accounts or even accounts. When user write the complaints after submit will receive a ID and a secret Code to follow the processing of the complaint, anonymously. This is the requirement. Anonymous complaints must be allowed. Something like this https://cm-amarante.wiretrust.pt/cases/new . If you try to submit complaints them will be generated a unique code and password that can be used to track it in this page https://cm-amarante.wiretrust.pt/cases/follow_up
Would you make this change if I paid for?
Thank you for sharing your custom requirement. We appreciate your interest in our application.
Could you please reach out to our sales team at sales@team.spruko.com with the details of your requirement? Our team will review it and discuss the feasibility and timeline with you.
We look forward to your email and hope to assist you further. Thank you for your understanding!
Hello, i think this program have problem with Rating Page.. i already turn off Rating Page Disable and turn on Rating Page as Customer, but Rating not appear..can please fix it
Thank you for reaching out to us directly via comment section. To help us address your concerns in a timely and efficient manner, we kindly request that you submit a support request via our official support channels. This will ensure that your query is logged into our support system with Envato login and assigned to the appropriate support team member who can provide you with the necessary assistance.
To submit a support request, please visit our support section on our website https://support.spruko.com or click on the ‘Support section’ option in the item. Once there, you can submit a request by filling out the form with the relevant details about your issue.
Before opening a support request you can check the valid purchase and go to the support section.
How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author How to get the Purchase Code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Thank you for your understanding and cooperation. We look forward to resolving your issue and providing you with a seamless customer experience.
Thank you.
I have current website in Laravel, i want to setup the your system in my sub domain, but i want to manage the user login, so if user is login from my website, than they should not create another login on support system, only my current user can login. How is it possible?
it seems like everyone else,
Even after i updated to v4.0 it is throwing Server Error and making captcha not showing and after enable debuging it keeps throwing following error:
SPRUKO.ERROR: There are no commands defined in the “livechat” namespace. {exception] (Symfony\\Component\\Console\\Exception\\NamespaceNotFoundException(code: 0): There are no commands defined in the \”livechat\” namespace.
So it needs fixing. Since right now website is stuck on loading effect 24/7 due to problem, can’t login anywhere as client or admin.
Thank you for reaching out to us directly via comment section. To help us address your concerns in a timely and efficient manner, we kindly request that you submit a support request via our official support channels. This will ensure that your query is logged into our support system with Envato login and assigned to the appropriate support team member who can provide you with the necessary assistance.
To submit a support request, please visit our support section on our website https://support.spruko.com or click on the ‘Support section’ option in the item. Once there, you can submit a request by filling out the form with the relevant details about your issue.
Before opening a support request you can check the valid purchase and go to the support section.
How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author How to get the Purchase Code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Thank you for your understanding and cooperation. We look forward to resolving your issue and providing you with a seamless customer experience.
Thank you.
with the new update i cant install i keep getting errors i took a screenshot https://gyazo.com/ec12b06b3467a77bfd2492d3b4ab98c3
Hi nightpkz,
Thank you for reaching out to us directly via comment section. To help us address your concerns in a timely and efficient manner, we kindly request that you submit a support request via our official support channels. This will ensure that your query is logged into our support system with Envato login and assigned to the appropriate support team member who can provide you with the necessary assistance.
To submit a support request, please visit our support section on our website https://support.spruko.com or click on the ‘Support section’ option in the item. Once there, you can submit a request by filling out the form with the relevant details about your issue.
Before opening a support request you can check the valid purchase and go to the support section.
How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author How to get the Purchase Code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Thank you for your understanding and cooperation. We look forward to resolving your issue and providing you with a seamless customer experience.
Thank you.
i cant my support expired thats why i comment on here for help to get it working
Hi,
Thank you for reaching out to us. Our support team will respond to your request as long as your support purchase period is active. We provide support services in accordance with the product/item and the guidelines outlined in the Envato support policy. You can review the policy here: https://themeforest.net/page/item_support_policy
**Note: To continue receiving support services after your current support period ends, you will need to extend or renew your support for the item. For more details, please refer to the following article: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Supportso the support ticket is not working at all with the new update and you wont help
Dear Customer,
Updates are free for a lifetime, but support is provided based on support policy. You can review the policy here: https://themeforest.net/page/item_support_policy
yeah update are free but not when the update breaks the script and does not work anymore like it did in the last update
Dear Customer,
Thank you for reaching out. We can assist you in accordance with our support policy. You can review the policy here:https://themeforest.net/page/item_support_policy
Thanks for the update. the new features you added is great
Hi mrweb21,
Thank you so much for your kind feedback! We’re thrilled to hear that you like the new features. Your satisfaction is our top priority, and we’re constantly working to improve the application. If you need further assistance, please don’t hesitate to reach out. We look forward to continuing to serve you!
Looks like a great app and considering purchase. My only concern is that when reviewing incoming tickets in a list, such as the “active tickets” list, there does not appear to be an efficient way to quickly click through the tickets. Once you click on a ticket and it loads into view, the rest of the ticket list disappears. The only way to get back to the list of “active” emails is to manually click first on “Tickets” in the sidebar and then “active tickets” which brings up the list again from the beginning. Is there no setting which will allow a quick and efficient way to click on each ticket in the list and have it expand and then contract back down after reading, so an agent review the entire list quickly?
Hi mikeveee,
Thank you for your interest in our application and for sharing your feedback. Currently, the feature you’re referring to, is not available in the application.
We’ll definitely pass along your suggestion to our development team for future updates. In the meantime, if you have any other questions or need assistance with anything else, feel free to reach out.
Best regards,
SPRUKO-SALES
