Hi, We’ve tested the reply function and email communication from our side, and the images and attachments are working fine in our tests. Could you please share a bit more detail about what you’re experiencing on your end? Thanks

Hey, if i answer in the ticket with a image (copy&paste into the editor), this image is not in the email to the user.

I have an IT support business want to create levels/hierarchy

i want to create this for example:

Windows (catergory) – 365 (sub-catergory) – Email (sub-catergory) – OS (sub-catergory)

Hi, Do you want to include a category to help group the tickets?

Are you referring to a specific service within the ticket?

If possible, could you please add a brief description of the issue along with any relevant screenshots for reference?

Hi, We’ve released this feature in our latest version. You can check it now. Thanks

Hi there, thank you for your interest in our module and for sharing your suggestion. We’ll consider this for future releases of the module. Thanks

Hi there, please review the demo site to check if this feature is currently available. If it isn’t, feel free to email us your feature request and we’ll consider for future releases. Thanks

Hi there, As outlined in the module description, this module is specifically designed for standalone installations of Perfex CRM. At this time, we have no plans to adapt it for SaaS installations. However, If you require custom modifications to make it compatible with your setup, please feel free to contact us via the contact option on our author profile. Thanks

For six weeks now, we have been forced to correspond weekly about your modules and to follow up several times in the public comments. It is unacceptable that you only respond after several days and only to public enquiries. Of the three modules you purchased, significant errors occurred repeatedly – two have still not been fixed. In addition, you are spreading false allegations in the public comments, which have a lasting negative impact on trust.

Please note that both companies are based in the EU and that all relevant liability and consumer protection regulations apply. The repeated defects and delays have led to considerable costs for us. Before you reply again with untruths, we recommend that you take a deep breath and think carefully about what you say next. We advise you to return to the path of truth, as the financial consequences for you could be catastrophic – your decision.

Since no trustful co-operation is possible – we gladly accept your offer with the refund – for all three modules.

Hi there, we are sorry to hear about your experience. To clarify, we have been actively responding to your queries and requesting additional details to investigate the issues you reported. However, without access to your website, identifying the root cause has been challenging. In our last email, we requested you to provide a suitable time for support coordination.

As mentioned in our previous message, our last email to you was sent on Wednesday 26 February at 08:08 GMT (not 28 February, which was a typo. Since today is the 28th, there would have been no reason to reference a past date if we were referring to an email from today). To avoid any misunderstandings, we are sharing a screenshot of that email in our latest response (with no personally identifiable information included for privacy):

Further screenshots of our previous email responses can also be provided if needed.

Additionally, we have not received similar reports from other customers using the same modules, suggesting that the issue may be specific to your platform or setup. While we were keen to assist you further, we understand that you have now chosen to proceed with a refund. Please request it from your order details, and we will gladly authorise it promptly.

We always strive to provide excellent support, and we regret that you feel otherwise.

Once again, we apologise for any inconvenience caused.

Hi there, thank you for reaching out. We’ll investigate this and reach out to you. Thanks

Hello, we haven’t tested this scenario. You can try it in a staging environment to verify the outcome.

Hi there, as long as an image or screenshot has been copied to your clipboard successfully, this module will allow you to paste it into the ticket body or reply field.

Well, that is very interesting, but the question is: ¿If a client sends email to support (that opens a ticket), are that image(s) shown inside ticket? (not attached to email but pasted by cliente in html email body)

Hello, we haven’t tested this scenario. You can try it in a staging environment to verify the outcome.

Thanks for checking out our module.

Hello, thank you for your feedback.

Hi there, we already have a separate module that includes this feature for tasks, along with many other task-related enhancements. You can check it out here: https://codecanyon.net/item/project-management-enhancements-module-for-perfex-crm/56100832

okay thanks

Thank you for checking out our module. We are always working to improve and appreciate your support.

Thank you. We appreciate your support.