8495 comments found.
hello, kindly how to train the marketing bots for WhatsApp and telegram?
Hello, @slimaidi,
The training is focused on the Chatbot. The Marketing Bot, on the other hand, is designed to streamline and automate marketing efforts across WhatsApp and Telegram. You can read more about it in the documentation here: https://docs.magicproject.ai/marketing-bot/
Best Regards,
Team MagicAI
Support System Documentation
Hello, may I ask where to configure the Sora 2 API in the latest version?
Hello, @tworange,
Please refer to the Magic AI documentation here for Sora video generation setup: https://docs.magicproject.ai/sora-video/
Best Regards,
Team MagicAI
Support System Documentation
Thanks
You’re Most Welcome!! 
Does LinkedIn posts publishing require any Open AI subscription ?
Hello, @chouffai,
How to Connecting LinkedIn, please refer to the documentation here: https://docs.magicproject.ai/ai-social-media-setup/
And please also refer here as well: https://docs.magicproject.ai/social-media-suite-setup/
Best Regards,
Team MagicAI
Support System Documentation
Do I need to buy the licence before subscribing to premium membership (380€/month) ? Or just subscribing and I can get the code to install?
Once I have my membership, and add on installed with premium mebership, and I stop subscribing, what happen to my production website? all ad ons will be broken in production?
Hello, @mydaw,
Yes, you need to purchase a license before subscribing to the premium membership.
Once your subscription expires, you will no longer have access to the premium add-ons until you renew your membership. However, your existing setup will remain intact and will not be broken.
Best Regards,
Team MagicAI
Support System Documentation
Hi Sir, What is the validity of the market place coupon if i buy extended licence
Hello, @uniqueehubs,
There is no specific validity period for the marketplace coupon — you can use it at any time.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I would like to know until what date the promotion to get a bonus with the extended license will be available?
We can finish at anytime.
Hello, how are you? Pre-purchase question.
Does your script have the PT-BR language available or a menu I can add?
I looked in the demo but couldn’t find it.
Hello, @Leo276,
Yes, you can manage the language settings according to your requirements. Please refer to the official Magic AI documentation for guidance: https://docs.magicproject.ai/managing-languages/
Best Regards,
Team MagicAI
Support System Documentation
Hello, I have a question about the paid add-ons — once I purchase them, will I be able to use them forever, or will I need to renew after 6 months?
I’m asking because in the demo it says that updates are lifetime, but support lasts for 6 months.
Hello, @Leo276,
There are two options:
One-Time Purchase: You can buy and use the extensions/add-ons individually from the Marketplace, it will include free lifetime update, and the support will last after 6 months, if you need more support after 6 months, you have to purchase the support extension again.
Premium Subscription: Premium membership subscription will automatically renew based on the plan. If it is monthly plan, the subscription will be renewed after the month and if it is yearly plan, it will be renewed after the year.
Premium membership access to add-ons until your membership is valid, once your membership is canceled or expired, you will not have access to add-ons anymore.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I purchased MagicAI today and I’m really excited about this new project. I’d like to know how I can access the remaining bonus included with the Extended License.
Also, I’d like to ask whether the system includes any built-in agent or bot that can be trained using links or files. My intention is to use it for legal (law-related) purposes here in Brazil, but unfortunately, most AI models tend to create or invent laws and case precedents, so I need something that can be trained with accurate data.
Lastly, I don’t intend to use the frontend, only the backend part of the system.
Thank you in advance for your attention and support.
Hello, @Leo276,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I hope you’re doing well. On October 19th, we opened ticket #54075 — could you please check its status when possible? Thank you in advance for your attention.
I have the following questions: 1. Which device types and operating systems does the APP support? Does it support desktops, tablets, and mobile phones? Does it support Windows， Android and Apple OS? 2. Which framework is the APP developed based on? 3. What does the specific interface of the APP look like, and where can I experience the demo version? 4. Does it support custom development? Looking forward to your reply, thank you.
Hello, @tworange,
Please check the documentation here: https://docs.magicproject.ai/
Please check the demo site here: https://demo.magicproject.ai/login
Yes it supports Custom Development as well.
For further detail information could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
You still haven’t answered my question:
1. Which device types and operating systems does the APP support? Does it support desktops, tablets, and mobile phones? Does it support Windows， Android and Apple OS?
2. Which framework is the APP developed based on?
3. What does the specific interface of the APP look like, and where can I experience the demo version?
4. Does it support custom development? Looking forward to your reply, thank you.
Hello, @tworange,
The Mobile App is designed exclusively for the mobile version and is compatible with both Android and iOS platforms.
Please note that it cannot be tested prior to purchase.
For more details, visit https://mobile.magicproject.ai/ and review the “Have a Question” section, where you’ll also find information regarding Custom Development.
Best Regards,
Team MagicAI
Support System Documentation
Hi MagicAI Team,
I hope you’re doing well.
I’m interested in purchasing the Limited Time Offer ($960) plan today itself. I also purchased the Extended License last week and was really impressed with the platform’s features and performance.
Before I proceed, I just had a few quick questions:
1- Are future add-ons (like the recently released AI Music Pro) included in this lifetime plan?
2- In the future, will there be support for one unified API integration for all AI models (e.g., OpenRouter, AIMLAPI, Atlas Cloud API, or CometAPI)?
3- Can we expect a credits/token management module for all integrated models?
4- Is there any support or onboarding assistance provided when purchasing the Limited Time Offer plan?
Looking forward to your response so I can finalize the purchase today.
Warm regards, MSB
Hello, @imsabirbepari17,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Dear Team MagicAI,
It has been 6 days since I purchased your product. Unfortunately, it is still not functioning properly as I am unable to install extensions. I have not received any response to my support ticket #53857.
Despite your promotional promises, I have yet to receive the bonus points that were advertised.
Initially, I installed version 9.5 which did not work, and then I updated to version 9.6 as per your recommendation. However, the issue still persists. Can you please advise on when this will be resolved?
Best regards, millerml
Hello, @millerml,
Sorry for the inconvenience, but the delay occurs because of the weekend and we have successfully received your support ticket (#53857). Please note that our support system operates on a queue-based process. Once the tickets submitted before yours have been addressed, our support engineers will review and respond to your request.
We sincerely appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
What about bonus points?
Hello, @millerml,
Please ask this question in your support ticket as well. Our support engineers will help you out.
Best Regards,
Team MagicAI
Support System Documentation
I asked a question a week ago and still haven’t received any information! How can your “support engineers” help me? I bought a license! Where are the promised “bonus points”? Are you deceiving customers? I don’t understand, you have 8.5k sales… Is the program not working for all of them? What’s going on?
Why pricing of addons is very expensive? the Menu editor is 89? please consider giving more logical pricing. not affordable but logical. I dont know if i’m newbie and as new user i feel it annoying the pricing strategy you make
Hello, @underraino,
Please note that the pricing reflects the time, effort, and continuous development that goes into creating and maintaining these extensions. In many cases, building certain addons requires even more work than developing the main platform itself.
We always strive to keep our prices fair and reasonable while ensuring the highest quality and ongoing updates for our users.
Best Regards,
Team MagicAI
Support System Documentation
here other sellers’ addons are around 50-25 not like you. each addons price is near the extended version price. do you see what i mean
Hi, I want to buy this script – it looks good! I want to buy the Extended License and I have a few questions to understand if this is the right script for me. I want to have AI advisors for several areas (some textual and some voice agents) I also need the options of automated social marketing and creating short videos for products ads.
If I understood correctly, then after installation I basically define the system and the AI tools as a super admin, define the monthly packages of the different users and then basically each user logs into their account, can use the tools I defined for them and their payment is made automatically via PAYPAL, STRIPE, etc…. with each user seeing “only their part”. (According to the settings I gave). Did I understand correctly? The second question is about the costs of the various APIs: how much is my monthly expense expected to be for using the various APIs? (I know that it depend on the usage but can you give me estimate for my needs?)
Thanks Ofer
Hello, @ofers69,
Thanks for your interest in Magic AI!,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Do I have to repurchase the Marketplace extensions to get the updated versions? Seems like I have to, but wanted to make sure. I’m always taken to a checkout screen when I click on update
No, it’s lifetime and you don’t need to purchase again
Have you rolled out the AI agent for social media?
Hello, @AlienRavenWares,
It will be publicly available very soon. Thank you for your patience, and please stay tuned!
Best Regards,
Team MagicAI
Support System Documentation
Okay
will it also feature comments and DM responding?
And will it support shared hosting for little users?
Hello, @AlienRavenWares,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Please reply me here, whenever i submit questions through there they never get replied.
Just give me an answer here
Do the upcoming AI Agents assist with comment and DM responding? and can it run on shared hosting?
Hello, @AlienRavenWares,
1. Comments/DM responding will be available soon.
2. Yes it works with shared hosting as well.
Best Regards,
Team MagicAI
Support System Documentation
when are you rolling it out?, i want to test so i can purchase.
To use Facebook/Instagram graph API for social media automation, Do i need to have a registered business?
Please reply me here
Hello, @AlienRavenWares,
Thanks for your contact,
Yes, The registered business is required for it.
Best Regards,
Team MagicAI
Support System Documentation
Hi, Can users or admins view or download chat analytics for external AI chatbots? Thanks!
Hello, @Dostrakon,
The external chatbot allows you to export conversations for external analysis; however, it does not include built-in analytics tools.
Best Regards,
Team MagicAI
Support System Documentation
Hi, I updated system and got error 500, I remove all and install again, now I cant register in yor portal. success false error “This Envato account is already linked to another Portal account (a*@*.com). Please disconnect the Envato account from the other account on Portal and try again. Contact support if you need assistance.”
Please disconnect the Envato account from the other account? where?
Hello, @alexiscm72,
We have removed your Envato account from your Liquid Portal, Please try to reconnect your Envato (Magic AI) purchased account with your Liquid Portal account and try again, If the issue still persist then please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
false error “This Envato account is already linked to another Portal account (alexi@.com). Please disconnect the Envato account from the other account on Portal and try again. Contact support if you need assistance.”
I closed envato session in the browser, and login in liquid portal, then ask me to login Envato, when a do it, I get that error again.
there is demo or just the Admin (dashbaord), ot the “dashboard” is to usr’s too?
Hello, @Yeshivisher,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Hello Liquid Team, when is the release date for the 9.6 update to the application? I can’t install the chat with documents extension without being on this version! I look forward to hearing from you!
Hello, @marcus302,
Thank you for reaching out. Our development team is currently working on the auto-update for version 9.6. It should be available on your site within the next few days. We appreciate your patience and understanding — please stay tuned for the update.
Best Regards,
Team MagicAI
Support System Documentation
Hi Team, I am interested in Premium membership, But till how many months i need to pay when purchased Premium.
Hello, @vivek04kr,
Premium membership subscription will automatically renew based on the plan. If it is monthly plan, the subscription will be renewed after the month and if it is yearly plan, it will be renewed after the year.
Premium membership access to add-ons until your membership is valid, once your membership is canceled or expired, you will not have access to add-ons anymore.
Best Regards,
Team MagicAI
Support System Documentation
If i have purchased premium membership subscription, do i need to make payment for API’s also or it will be included in this plan, till it is active.
Je veux savoir les générateurs d’images, de vidéos etc… ont ils les intelligence et précisons dans la génération comme Chatgpt 4 , Sora, VO3 etc.. ? Car moi j’ai testé de généré une image publicitaire pour un de mes produits mais l’image était médiocre et le générateur n’es pas intelligent comme une vraie IA comme Chatgpt, Gemini etc..j’aimerais donc une éclaircissements. Si je devais moi-même intégrer les vrais IA ou elles sont déjà intégré ? Merci et cordialement votre mon cher
Hello, @rawdatshopping,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
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