8490 comments found.
Hi, I noted that after updated MagicAi to V9.6 the chatbot takes almost over 10 seconds to respond to a simple question. I have contacted support but was told that the API that cause the delay in the response. The chatbot response delay over 10 seconds always occurs at all times. I feel all chatbot design on other platforms out there in the market response reasonly around 3-5 seconds. I hope MagicAi team will release an update to make the chatbot response improvement. If anyone who read this comment and experience the same problem, please let me know the fix. Thanks.
Hello, @danau,
Thank you for sharing your feedback. We truly appreciate you bringing this to our attention.
While the response time can sometimes vary depending on API processing and external factors, we understand your concern and will review this behavior thoroughly in our development environment. If any performance-related issue is identified, our team will address and optimize it as soon as possible.
We’re committed to ensuring the best possible experience with MagicAI and appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hello,
I’m currently configuring the external voice chatbot. Do I need a paid plan with Elevenlabs, or will the chat work with a free plan?
Thanks
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team MagicAI
Does Facebook chatbot has the following features like Broadcasting, auto followup, Auto comment on fb post, auto reply on post, ai reply, flow builder, send image and videos, like how botcake.io works?
Hello, @infoxervicio,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Do you have an auto responding feature for DM/comments?, to foster social media engagement? I mean a feature like Manychat? (please respond here, i don’t get replied to in private message)
Hello, @AlienRavenWares,
No, this feature isn’t available at the moment, but it’s currently under development and will be released soon. Stay Tuned.
Best Regards,
Team MagicAI
Support System Documentation
Okay that’s nice to hear i will be waiting then!
Please is there also an e-commerce feature coming?
Hello, @AlienRavenWares,
We may consider adding eCommerce features in the future. In our upcoming update, we’re planning to integrate our chatbot with several popular eCommerce platforms.
Best Regards,
Team MagicAI
Support System Documentation
That will be really Magical!
Please also consider adding Whatsapp official API it’s cheaper than twillo, and also add whatsapp embedded sign up…...
Regards
Hello, @AlienRavenWares,
Thank you for sharing your suggestion—we truly appreciate your input! To help us track and consider your idea, please submit it as a feature request on our community page here:: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Support System Documentation
i whant somw api for free, in Gemini App (by Google) it’s free, so i can’t ask from my user’s to pay….
so you have not some api for Generating images for free?
thanx man
Check this for Ex. :
https://friends-social.com/posts/76433if you don’t have free image’s Gen’ , it’s not so good…
Hello, @Yeshivisher,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
i Replaed
https://liquidthemes.freshdesk.com/support/tickets/54119it’s inuf or i need to open new ticket?
Hello, @Yeshivisher,
There’s no need to open a new support ticket. I can confirm that we’ve successfully received your existing ticket (#54119). Please note that our support system processes requests in the order they are received. Once the earlier tickets in the queue have been resolved, our support engineers will review and respond to your inquiry.
We truly appreciate your patience and understanding while we work to assist you.
Best Regards,
Team MagicAI
Support System Documentation
any ETA for AI Agents?
Hello, @kingreignz,
We don’t have an exact release date for the AI Agent yet, but our development team is actively working on it, and it will be available soon. Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
how i sighup on https://community.projecthub.ai
Hello, @m7mdnas,
The MagicAI Community invitation link should have been sent to your email address, but if not, feel free to create a ticket and request the invitation link.
Best Regards,
Team MagicAI
Support System Documentation
Before i buyed your product you talled me that i can generated images unlimited with gemini flash 2.5
now how i can do that?
thanx man
Hello, @Yeshivisher,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Hello,
We have been Premium members of MagicAI for several months and have now paid over £1,500 in subscription fees, in addition to the original Envato license purchase.
According to the Terms of Service on the MagicAI website (https://magicai.ai/terms-and-conditions) customers can “cancel your subscription at any time by logging into your account” and may contact support@magiciai.ai However, both listed addresses (support@magiciai.ai and info@magiciai.ai) appear to be inactive, returning “domain not found” errors.
We were informed that timely, human-to-human support is available only to Premium members. Yet despite multiple tickets, responses often take weeks and most issues remain unresolved.
The Liquid Portal also provides no visible way to cancel or manage billing, which contradicts the published Terms—once subscribed, there seems to be no way out. Support has repeatedly requested full admin or cPanel credentials to a live production system connected to Stripe and user data, which raises significant privacy, security and compliance concerns.
Could the author please clarify for the community:
1. How can customers cancel Premium subscriptions if the stated emails are inactive and no cancellation control exists?
2. What is the correct, active support contact for billing or technical assistance?
3. Why does “Premium Support” take weeks and still fail to resolve basic issues?
4. Why is administrator-level access being requested instead of safe diagnostic alternatives?
5. Why does each update break the app, requiring a restore from backup?
A transparent reply here would help reassure current and future customers.
Thank you.
It is helpful to learn that cancellation must be requested manually and that the correct contact is now info@liquid-themes.com This differs from the published Terms at https://magicai.ai/terms-and-conditions which state cancellation can be done by logging into the account and contacting support@magiciai.ai It would help if this policy and contact address could be updated on the official MagicAI website so customers have an accurate and accessible reference.
What is the difference between the two licenses? If I take a $39 license, can I sell as SaaS and have multiple clients?
Hello, @biaf4,
Thank you for your interest!
Regular License is for single use, you cannot use the script as SAAS using the regular license. With extended license, all the features are enabled. You can also use the script as SAAS.
Best Regards,
Team MagicAI
Support System Documentation
Hello,
Thanks for the great job and keeping MagicAI the best on this platform
Please, can you consider implementing Flutterwave as it covers more countries in Africa than Paystack which is limited to about just 4 countries. With flutterwave it covers almost all african countires proving a vast variety of payment options and potentially more users of Magic AI than Paystack.
Thanks
Hello, @afrojuju,
Thank you for sharing your suggestion—we truly appreciate your input! To help us track and consider your idea, please submit it as a feature request on our community page here:: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Support System Documentation
Can we edit a generated video? If not, is it planned? Can we upload a video and ask the AI via a prompt to summarize it, explaining what we need via the prompt, and then edit the video? Or is it planned for a future update?
Hello, @biaf4,
Thank you for your interest in Magic AI!
To help us respond to your inquiries quickly and efficiently, please submit your questions using the contact form on our profile page (found at the bottom right). This ensures our support engineers can review your request and provide the proper assistance.
We truly appreciate your understanding and look forward to helping you!
Best Regards,
Team MagicAI
Support System Documentation
Can it be connected to perfexcrm? If not, is a module planned for perfexcrm? Can we create credit packs in addition to subscriptions? Or just subscriptions? Credit packs can be useful. Can it be connected to perfexcrm via an API?
Hello, @biaf4,
Thanks for your interest in Magic AI!,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Social Media Suite Extension – The help/support document is not reflecting all the steps and includes inaccurate/incomplete steps. Please review the steps and update the details.
Hello, @ndmallai,
Please refer to the MagicAI documentation for the Social Media Suite here: https://docs.magicproject.ai/social-media-suite-setup/
If you notice any missing steps or need assistance related to this feature, please contact us through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new and share the details.
Our support engineers will review your request and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
Thank you for confirming the successful configuration of the extension on your end (demo instance).
However, the current public documentation is incomplete and a significant blocker for most users. It fails to detail critical, external configuration steps required for full functionality, specifically:
Screencast Creation for Facebook & TikTok app approval.
Required Roles and Permissions setup within the respective platforms (Facebook/TikTok).
This lack of guidance is preventing the majority of users from completing the setup. Given that it has been more than four business days with no response or support, we request immediate attention to this issue.
Please urgently update the documentation to include comprehensive, step-by-step instructions for the entire configuration process, including all necessary actions on the Facebook and TikTok platforms.
i checked in demo, & i install the code today & i don’t see all AI’s like in the demo, wy that? (like Fal AI) & in my code i see “9.0” version & Up to date”
mayby you have some mistek in the code that i downloaded?
check my screenshott’s— https://friends-social.com/posts/75902Hello, @Yeshivisher,
Fal AI runs two different extensions in MagicAI: Flux AI and Fal Video. you can read more about it in the Magic AI documentation here: https://docs.magicproject.ai/fal-ai-setup/
And could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
i don;t have it in my dashboard, see my screenshoot’s please
This i can’t see in my dashboard:
https://docs.magicproject.ai/nanobanana-integration/Hello, @Yeshivisher,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Hi, when Im in the Installation process, after I set up my database and click next…This is what what Im getting. a White screen wich these message:
Oops! An Error Occurred
The server returned a “404 Not Found”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
Can you help please?
Hello, @kmgxmedia,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
What i can make with the cuppon?
Hello, @Yeshivisher,
You can use the coupon to purchase any extensions in the MagicMarket. If your cart total is less than the coupon value, you pay nothing. If it’s more, you only pay the difference.
Best Regards,
Team MagicAI
Support System Documentation
Where is the MagicMarket ?
i new user, i just buy your product
how mutch point’sq\$ coupn i have now?
Hello, @Yeshivisher,
If you’ve purchased the Regular License, you’ll receive a coupon equal to the regular license price. The same applies to the Extended License — the coupon amount will match the extended license price.
Regarding the Magic Market, you can access it from your MagicAI Dashboard under Marketplace: https://pasteboard.co/JBgaBiPHblIs.png
If you have any further questions, please contact us through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new . Our support engineers will review your query and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
When will the demo be out for the AI social media agent?
Hello, @lukeybtc,
AI Agent is taking action, reporting, optimizing – it’s working like a human. Demo is being prepared. It will be publicly available very soon. Thank you for your patience, and please stay tuned!
Best Regards,
Team MagicAI
Support System Documentation
hello, replacing the logs in the system. dashboard all good, the issue in the site. the logo site not updating. only sticky logo updating, any help?
Hello, @slimaidi,
Please make sure that you have set the Logo from Magic AI Dashboard >> Settings >> General Settings >> Brand Identity >> Logo Settings, Please refer to this screenshot: https://postimg.cc/62dYXwJW and if the issue still persist then please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
this is include this Code or how i can got it? i can see demo?
Scale as you grow: Grow your business with the new MagicAI Mobile App (sold separately) (not a Webview app)
please check mail from me…
thanx man
Where i can see screenshoot’s of your app?
i can see it or demo APK?
can run this code on android studio?Hello, @Yeshivisher,
You can read all about the MagicAI Mobile App here: https://mobile.magicproject.ai/
You can check its design, its price and its functionality on various devices.
If you still have any question after checking the site, then please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
How i can buy it?
what the price for that?
Support with android studio?
Hello, @Yeshivisher,
Yes it will support Android.
And for its price, its clearly written on the site which I shared with you, please check this screenshot: https://pasteboard.co/8cTNGvWAKz4T.png
And please contact us via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new .
Our support engineers will review your query and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
Whats is all your “all preimum perks”?
Hello, @Yeshivisher,
Please contact us via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new .
Our support engineers will review your query and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
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