1075 comments found.
Hello are you planning to create another product like shofy or martfury? Or other eCommerce product?
Hi,
We don’t have plan for a new e-commerce script at this time.
Frontend’s product card “Select options” -> “add to cart” shown out of stock even one of the product variants is available. This happens in the latest 1.3.9.1. fix ASAP please.
For Non-variant products, even the option is pre-selected, still force redirecting to page to choose option first before adding to cart.
Hi,
Our dev team will check and fix it in the next version, please wait about 1 – 2 weeks.
Hi! Thank you. Also, please fix the hero sliders. Not sure why you changed to Owl. fetchpriority and preload are not working with background image. Please check again.
Hi,
Swiper slider doesn’t work as expectation, so we change to use Owl slider.
We will check if we can add fetchpriority and preload to the new slider.
Thank you. I see you have fetchpriority in the code but it’s not working with the current background image. Fine with Owl but just need to change from background to picture tag, I guess.
Hi,
Our dev team will add preload links for the first slider image in the next version. It will be better for LCP.
https://prnt.sc/Ouxdd6pfOKS6Thank you. That should work. Please also define the height by flex, I guess. CLS is horrible. I can fix mine by adding custom css but you should fix it in the next version.
Hi,
Our dev team will try to improve it.
Thanks for your feedback!
Thank you too. Anyway, I just found issues. Showing “In Stock” in admin panel for variant products even they are set as “On backorder”. I had ever reported this and your team fixed but now it’s back. Please make sure you’ll fix it again.
Also, “Value [“default”] is not part of the enum” error alert for shipping. Not sure why.
Hi,
Our dev team will check and fix it. Please wait.
Hi! Thanks again. For the next release, can you defer some non-critical CSS to reduce rendering blocking?
Hi,
Our dev team will check and improve it.
Thanks for your feedback.
Only single option and already checked, it should be able to add item into the shopping cart from the product card (no need to redirect to product page)
Hi,
In this case, please make that option optional.
If it’s a mandatory option, customer must see that option before adding to the cart.
ok, one more thing. can you tell me where to edit the lazy loading style?
Hi,
It’s a technical question, please create a ticket on our support center https://botble.ticksy.com , our dev team will support you for this.
Do you have any plans to add an email blacklist option, or does one already exist?
how t create xml file for google shopping?
Hi,
Try to install this plugin https://marketplace.botble.com/products/FriendsOfBotble/fob-facebook-catalog-feed to use. It is fully compatible with Google Shopping.
hi am having issues , when i click on any page i see this errors , SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘ec_product_categories.slug’ in ‘field list’ (Connection: mysql, SQL: select `ec_product_categories`.`id`, `ec_product_categories`.`name`, `ec_product_categories`.`slug`, `ec_product_categories`.`order`, `parent_id`, `icon`, `image`, `icon_image` from `ec_product_categories` where `status` = published and `ec_product_categories`.`id` in (2) order by `ec_product_categories`.`order` asc)
Hi,
I think that your site is not updated correctly.
Please go to System Updater and click on button “Re-install the latest version”, then check again. It should work after that.
- in mobile view can this bottom tab bar (text, icons) be modified from admin panel I didn’t find it or does is it require customization ? https://ibb.co/4nPPt9P5
- the performance of your site are terrible https://ibb.co/zT7GLx9z
Hi,
1. You just can show/hide text or change font size of that text, you can’t change icons or change position, add more icons.
2. We will try to increase pagespeed score.
Hello, when is the new theme be available? And what will be about?
Hi,
Sorry, we don’t have a plan for a new theme at this time.
how to create users , user role , features on-off for user role
Hi,
You can create new users and new roles in Admin → Platform administration → Users and Admin → Platform administration → Roles & Permissions.
After creating a role with selected permissions, you can assign that role to your user.
getting issue when updating database. how to fix because my db is large
Hi,
Please try to click on this button https://prnt.sc/Qtp_Fic8bE1T until it shows success message. Hope that it can work with large database.
I shared screenshot error of that button. I TRIED BOTH ONE CLICK AND INDIVIDUAL
Hi,
We have just improved that database queries to make it able to work on large DB site.
Try to go to System Updater and click on “Re-install the latest version” button then it should be fixed.
I used “boost resources” option in hostinger then tried re-install version and it worked. thanks
Happy to hear, your team are improving codes for large database site also.
Thank you.
The recent update was amazing, bro 
But one very important thing is missing — the payment proof upload option. Could you please make the payment proof upload option available for the Cash on Delivery system as well? Right now, it’s only available for bank transfers, but we badly need this for Cash on Delivery too.
Also, you did a great job by keeping this option available for guest users. Could you please add this feature for Cash on Delivery too in your next update? It’s very, very important for us. Thanks!
Hi,
Can you check it again? It has been applied for COD already.
I have just tested it on our demo site, it’s working fine for me https://prnt.sc/mT_WVNC4gbTX
Strange, but it is not showing on my end. I am using the latest release (v1.3.9.1), but the payment proof option is not appearing for Cash on Delivery in guest mode. Please check both screenshots. Am I missing any specific option somewhere? Thanks.
1. https://prnt.sc/V5S3ogvdY_qj 2. https://prnt.sc/OmLwEXZScvTG
Hi,
Please create a ticket on our support center https://botble.ticksy.com and give us access to your hosting, our dev team will check it for you.
Hello, the shipping method problem that was fixed before has come back in the latest update. The methods only show up again after re-selecting the address. If you could fix it as soon as possible, it would be greatly appreciated.
Maybe requiring the user to manually select the available address instead of preselecting it could serve as a temporary fix while you work on a better solution.
Hi,
I have tried to reproduce this issue but no success from our side.
It’s still working fine for me https://prnt.sc/VLuNIKaoJ2rP
We don’t make any changes related to shipping fees at the checkout page in recent months.
Please create a ticket on our support center https://botble.ticksy.com and give us that customer account for checking to find the issue. It’s easier for our dev team than reproduce the issue from our side.
Version 1.3.8 – Jul 28, 2025
- Fixed checkout errors with shipping methods
—‐-—‐—-—-
Something was changed on this version that Fixed the problem
This is the problem: https://imgur.com/a/QFTXLNpHi,
I don’t have an account for testing on your site, so I can’t guess what wrong.
Please create a ticket on our support center https://botble.ticksy.com and give us that customer account for checking to find the issue.
Hello, regarding upgrading form regular to extended license, once purchase extended we just have to enter that license in admin panel? Does system automatically detects that license? Or do we have to do something else?
Hi,
Yes, you just need to activate your license in Settings → General, don’t need to any else.
Pre-purchase inquiry: Is it possible to use MartFury Flutter – Complete eCommerce Mobile Apps for Botble scripts with Shofy, or is there a specialized application designed exclusively for Shofy?
Hi,
That mobile app can work for all of our ecommerce scripts, including Shofy. It is fully compatible with Shofy.
We don’t have another app for Shofy.
Thanks <3
Hi, Can we have laravel Octain support for shofy?
Hi,
No, our script is not compatible with Laravel Octane.
Is it possible to import products from csv and the image links auto import the products
Hi,
Yes, you can import products from CSV/Excel from Admin → Tools → Import/export data → Imports → Products.
https://prnt.sc/ND2WCPrT08LEyes thanks but in that csv my images are URL links will it import all because i only see products, descriptions and categories successfully but not the images
Hi,
Have you entered the full URL for those images?
Please share a screenshot of the images column in your CSV file so I can check.
If you are using images from another site, they may not be downloaded if that site blocks file crawling.
I’ve entered the URL from that site and with permission from them as image URL in the csv I will submit a support ticket and you can advise us
Hi,
Yes, please create a ticket on our support center https://botble.ticksy.com and give us your CSV file for checking, it’s easier to find what wrong.
smtp in email setup not have encryption OPTION 
Hi,
In the latest version, we don’t need to enter encryption for mail SMTP, it’s detected by mail port.
We will add it back in the next version (which will be released tomorrow) to prevent this confuse.
Cannot detect shipping address.
Hi,
Please purchase our script first and create a ticket on our support center https://botble.ticksy.com , our dev team will check shipping rules in Settings → Shipping for you.
Great product…please add new template for mono product- and cjdropshipping integration/ aliexpress or other free or paid api dropshipping… cjdropshipping is free and easier
Hi,
We will consider it in the future when we have more time.
Thanks for your suggestion.
Does it have a mobile app for this product? Then i will purchase this product.
Hi,
We’ve released Flutter mobile apps for our eCommerce scripts. Check it here: https://codecanyon.net/item/martfury-flutter-complete-ecommerce-mobile-apps-for-botble-scripts/58479245
It’s fully compatible with Shofy and work by connecting to your site via API. You only need to update the API URL to start using the app with your website.
Please refer to our documentation for installation and setup: https://docs.botble.com/martfury-flutter/installation.html
Note that these are mobile apps built with Flutter, so some experience in mobile app development is required. If you’re not familiar with Flutter or mobile development, we recommend not purchasing the mobile apps to avoid potential setup issues.
I would like to report this issue : https://ibb.co/RpdMXfTj my country code ISO 639-1 is ar-dz not ar we cannot modify it
didn’t you use to had option to auto translate localization instead of manually writing one by one I believe it was with google I’m not finding it anymore
Hi,
1. Please use ar instead of ar-dz for now. We will add it in future versions.
2. We can use Google Translator API to translate words, but it can’t automatically, it will take time to translate.
If you want to use Google Translate’s Website Translator, it’s impossible, too. Google will ban your website.
It just can be used in non-commercial use.
2. I don’t think you understood my point I’m not talking about products translation I meant automatic translation from here backend :
/admin/translations/theme
/admin/translations
https://marketplace.botble.com/products/vigstudio/vig-auto-translationsEdit : I was talking about this plugin except it hasn’t been updated so can’t use it a lot of other plugin seems to have this same error. I cannot create ticket my support expired
Declaration of Botble\Base\Supports\Database\Blueprint::morphs($name, $indexName = null): void must be compatible with Illuminate\Database\Schema\Blueprint::morphs($name, $indexName = null, $after = null)
I was able to fix it with AI need to update the two function morphs($after = null) and nullableMorphs($after = null) in Blueprint.php but would be nice if you can apply this in next update
Hi,
Yes, it’s a known issue.
Maybe you have run composer update, so your site Laravel version is updated to the latest version. This change is not compatible with our version for now.
We have fixed it already and will release it in the next 2 days.
- Do you have documentation or guide on how to add new Shipping provider ? is it same process as plugin ?
- Updating Cities and States name to others languages would take way too long why didn’t you include csv excel data upload so we can use with AI to speed thing up ? there’s no plugin unfortunately for this as well
admin/cities
admin/states
(Actually you should have included this for all CRUD operation)
Hi,
1. It requires code customization, need to develop a plugin to integrate with a new shipping provider.
You can see our examples in folder platform/plugins.
Ex: platform/plugins/shippo
You will need to make the same structure and handle events when checkout to implement a new shipping option.
The main file platform/plugins/shippo/src/Providers/HookServiceProvider.php
Setting in the admin panel platform/plugins/shippo/resources/views/settings.blade.php
Shipping option at the checkout page
platform/plugins/shippo/resources/views/rate.blade.php
2. You can export location data in Admin → Tools → Import / export data to CSV and translate it, then import it again.
2. You should fix “download example csv/excel file ” it’s not the same as the exported Table for example : location export has two more column “Name (EN_US) and Name (AR) than from example csv or at least mention for user to include them
Hi,
We will check and update it.
Thanks for your feedback!
One more thing on admin/translations/theme please mention all variables that should not be translated because if a user accidentally translated something he shouldn’t have he will have to check everything one by one which is time consuming !
and using search option isn’t ideal if we don’t even know the variable name
Hi,
Variables are words which has punctuation mark ( : ) before. Example: :name, :title, :product… It has hundreds variables in translations, we can list them all.
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