728 comments found.
Guys, i am not happy with your services. It’s been over four months since I bought this script, and I’m yet to use it due to some issues. Please, I want a refund. I am no longer interested.
Hello Sir,
We’re really sorry to hear about your experience. Our team has already responded to your tickets and followed up twice, but unfortunately, we didn’t receive any response from your side.
Please share your latest concern or the ticket ID so we can review it again and help you resolve the issue as quickly as possible. We genuinely want to make things right for you.
I have just two main complaints:
Please redesign the Frontend (Landing Page) of the script or create a button to disable it, so I can build a custom frontend that meets the 2025 design standard.
Every hospital needs a POS system to sell medicine and other items. Kindly add this feature to the script so registered hospitals can sell seamlessly. You can check this reference: https://democa.store/demo/multi-hms/finance/addPaymentView .
Please add a chat feature to enhance communication.
Many of us who purchase scripts like this are not developers—we invest in them to run businesses and make money. Therefore, the script must be continuously improved and updated.
I recently lost a potential client because essential features like a chatroom, calendar and POS system were missing. That was a very painful experience.
If these suggestions or requests are not going to be implemented, then refunds should be considered.
Lastly, I think the frontend designer needs to improve creatively, because this is the second script I’ve bought from you where I had to disable the landing page due to poor design.
We sincerely appreciate your valuable suggestions. However, since these seem to be custom requirements, we kindly request you to email us at labs@infyom.in so our team can assist you further.
When are we getting an update
We understand your concern. Unfortunately, we can’t provide a specific timeline for the update at this moment. We’re working diligently on it and appreciate your patience and cooperation.
Are purchased code and demo codes having different features, because I observed some differences in both, like theme selection. May you please provide demo data, and is there any documentation available to test the complete flow of the system, and where we need to do manual entries?
Documentation: https://infyom.com/docs/infy-hms-saas/ If you would like access to the demo database, please raise a support ticket and share your email address there. Our team will then send the demo database directly to your email.
Hi, before buying, I wanted to check if the theme comes with the demo data for testing that I saw on the demo site.
Theme not come with the demo data but if you want demo data then you can raise a ticket and we will send you a demo database.
I am still waiting for the update. The update is taking too long.
1. Please, next updates should come with the option to turn off the Home page.
Thank you
Sure, let us take this in queue.
Hi. Am having lots of issues with email activation and password reset for the past two months. 1. All my clients emails are being flagged off as spam when they register hospitals or register patients. Mind you, most clients use gmails. So how am i supposed to use this system? What i dont understand is, I also bought POS SaaS from you guys. It is working in the same environment and cpanel as this script. POS SaaS is sending activation and reset emails without having issues but this one is having issues. Do you mean you dont have a solution for this? 2. Also when the subscription ends the renewing button for payment becomes inactive. Among others, these are the most pressing issues which have made this system not usable and i have already paid for it
For the email issue, we will provide you with our email script at support ticket, which you can share with your email server administrator for further assistance.
Regarding the payment, could you please confirm if it was made manually? If so, it will need to be approved by the super admin, after which your plan will become active.
Feature Request to InfyHMS-SaaS Team:
We would like to request an enhancement to the smart card functionality in InfyHMS-SaaS.
Currently, every patient’s insurance card has a unique number that identifies the patient. We need the system to use this unique number as the primary key whenever insurance details are updated on the smart card.
Why this is important:
1. Accuracy: Ensures the insurance information is always linked to the correct patient.
2. Consistency: Keeps the smart card insurance details synchronized with the insurance card.
3. Error Prevention: Eliminates the risk of assigning the wrong insurance data to another patient.
In summary, we need the smart card to act as an extension of the insurance card, with the unique number serving as the secure link between both.
We added it to our feedback queue but we can not provide you specific timeline when this enhancement will be implemented.
We need to update the insurance details on the smart card. Each patient’s insurance card has a unique number, and this number should be used as the key identifier when making updates. Please ensure that the smart card pulls and reflects the correct insurance details based on the unique number from the insurance card, so that every patient’s record is accurate and consistent.
All cards already have a unique number. We truly appreciate your feedback, but we are unable to provide a specific timeline for this update.
We suggest that since all insurance details cannot be accommodated within a single card, we will display the insurance ID on the card and provide a redirect to the full insurance details.
Feature Request to InfyHMS-SaaS Team:
We would like to request an enhancement to the smart card functionality in InfyHMS-SaaS.
Currently, every patient’s insurance card has a unique number that identifies the patient. We need the system to use this unique number as the primary key whenever insurance details are updated on the smart card.
Why this is important:
1. Accuracy: Ensures the insurance information is always linked to the correct patient.
2. Consistency: Keeps the smart card insurance details synchronized with the insurance card.
3. Error Prevention: Eliminates the risk of assigning the wrong insurance data to another patient.
In summary, we need the smart card to act as an extension of the insurance card, with the unique number serving as the secure link between both.
We added it to our feedback queue but we can not provide you specific timeline when this enhancement will be implemented.
We need to update the insurance on the smart card, because every patient has a unique number on their insurance card. This unique number should be used to make sure the correct patient’s details are updated.”
All cards already have a unique number. We truly appreciate your feedback, but we are unable to provide a specific timeline for this update.
We suggest that since all insurance details cannot be accommodated within a single card, we will display the insurance ID on the card and provide a redirect to the full insurance details.
Please update the insurance on the smart card, since every patient has a unique number on their card. Kindly make sure it is update
All cards already have a unique number. We truly appreciate your feedback, but we are unable to provide a specific timeline for this update. Our suggestion is that since all insurance details cannot be accommodated within a single card, we will display the insurance ID on the card and provide a redirect to the full insurance details.
URGENT
I have the same issue reported by (MrDudu69) 4 days ago.
After updating, “all photos broke” and are not loading on our site. In addition, once I uploaded a photo, “the option to change photo” was disabled and I am unable to upload a replacement photo.
Please look into this as it is now clearly related to the recent upgrade.
ALSO 1. When you book an appointment through a hospital, it gives an error message “Method not allowed”
2. Appointment is only working from the main page without giving any option for user to “select a hospital” where the appointment is located. You can check your own script and try to schedule an appointment: There is “Doctor Department” and “Doctor”.
1 and 2 can be solved by adding a mandatory field for User to select a “Hospital” when scheduling an appointment or any service. Because healthcare is hospital specific, which is why you need to add this update as soon as possible (please).
ALSO Your Upgraded script is great but you assumed that all hospitals are in 1 City. Our hospitals are spread across multiple states and I believe some are spread across countries. On HMS< when you click Hospital, it takes you to “Our Hospitals” page Current filters are Hospital Name / Hospital Type
You may need update your filters to Country / City / Hospital Name / Hospital Type
I hope my suggestion helps
We will check and update you as soon as possible.
Thank you
Welcome.
URGENT
Any update? 1. Picture issue is a big problem and it does not build confidence on a website when pictures have disappear.
2. Appointment error is even worse because users are now getting errors.
3. On the “Our Hospital” page, when you click on the hospital name, it moves you back up instead of taking you to the homepage of that hospital. you may want to fix this as well
Could you please raise a support ticket for this issue so that we can assist you promptly?
Sure System says my support time has expired meanwhile I just downloaded your upgrade.
How do I raise a support ticket?
please raise a ticket here: https://infyomlabs.authordesk.app/. Our support agents will help you there.
Hello It has been 2 weeks since I opened a ticket but your tech has not yet resolved the issue. Ticket #11667 and Ticket #11569 (same issue)
Please look into this
Hello Sir,
Have you updated to the latest version of the code?
If not, please update it and check again. The issue has been resolved in the latest release.
Thank you for your patience and understanding.
All these issues came as a result of the release v7.0.2 (2025-09-05)
As you can see it has been 22 days already.
I was asked to provide admin access and I did but your techs keep closing the tickets without solving the issue.
Can you please reopen ticket #11667 and have this resolved?
The recent release has great updates but these issues need to be solved.
Thank you for bringing this to our attention.
We truly apologize for the inconvenience caused by the recent update. Could you please share your server credentials again in the ticket so that our team can recheck the setup and assist you in resolving the issue promptly?
Regarding the hospital filter enhancement, our team is actively working on it; however, we’re unable to provide an exact timeline at the moment. We kindly request your patience and cooperation — we’ll keep you updated as soon as we have further progress.
Thank you for your understanding and continued support.
No problem Just fixed the issues. I have sent you all accessed by email. Please take a look as it is now going to a month and our clients are not happy.
We truly understand your concern . Our team is reviewing the issue and will update you as soon as possible.
Any plans for AI-powered medical image analysis, patient overview, and treatment plan generation, and more?
No provision for tax, VAT?
Currently, we don’t have this plan available, but we are exploring exciting new AI features and truly appreciate your interest. We’ll be happy to keep you informed as we make progress.
What AI features please?
We’re still exploring different AI features that could add value, but we haven’t finalized or released any details yet. Once we verify and confirm the features, we’ll be glad to share them with you.
Please we are having issues with the appointment it lost in the system Please check and fixed the issue
Please raise a support ticket and share the issue in detail along with a video, so we can get a better understanding and assist you in resolving it.
Please look into the latest update. After upgrading, all photos broke, and the option to change photos was disabled.
I contacted support, but the issue persisted. During the session via Anydesk, I granted access but exited when asked for full access.
I also tried installing the script as a new one, but the problem remains—the photos are still broken. Kindly resolve this issue as soon as possible.
NOTE: The logins to the newly installed script do not work
By the way, since the latest version is not working fine, I want to revert to the older version 7.1 or 7.0
Thank you.
We checked in your site and upload image and it’s working fine.
We asked for all access because we show you in your pc that how i upload image and it’s stored successfully.
How can I revert to the older version? I will upgrade later when the issue with the images breaking has been resolved
The image issue has already been resolved. However, if you would like to revert to an older version, please send us your email through your support ticket, and we will provide you the previous version of the project.
demo is not working
Right now it’s working.
I wanted to know, as this is a SaaS version, will each hospital have its own customisable front end or will there be a single front end?
The same goes for configuring SMTP parameters. Does each hospital have its own settings?
Each hospital has its own customizable front content. However, SMTP settings are the same for all hospitals and are configured by the super admin.
Please update.
We have fixed it. Please check it once.
Hi,
While creating an appointment, it gives a 500 error message. Can you please check?
We have fixed it. Please check it once.
Hello InfyOm team,
We currently want to buy your HMS SaaS – Multi Hospital Management System and preparing a deployment in the Européen market. The solution already covers most of our needs (appointments, EMR, multi-hospitals, billing, pharmacy, laboratory, basic HR, teleconsultation).
However, to be fully aligned with our clients’ expectations, we would need to integrate or enhance certain features. Communication & notifications
Missing or to be improved featuresAdvanced email configuration (SMTP per hospital, customizable templates) Collaborative internal chat WhatsApp and USSD integration for appointments and reminders User & role management
Granular ACL (fine-grained access rights per module and sub-module) Advanced logging (complete audit trail) Human Resources (Advanced HRM)
Inspired by modules such as classique HR:Contract management (types, deadlines, templates) Training and certifications (with automatic reminders) Annual evaluations / KPI Staff onboarding and offboarding Attendance & time tracking (check-in/out, geolocation) Advanced shifts & scheduling (rotations, on-call duties) Advanced payroll (bonuses, deductions, taxes, insurances, payslip PDF templates) Patient experience
Real-time queue management (digital tickets, walk-in patients) More fluid appointment interface, similar to Doctolib African market requirements
Offline-first mode with deferred synchronization Mobile Money payments (Orange Money, MTN MoMo, Wave) Interoperability & compliance
Support for FHIR/HL7 medical standards Hosting compliant with GDPR / HIPAA
Our questions Could you please confirm if some of these features are already planned in your upcoming version? If yes, which ones and what is the expected timeline? If not planned, do you provide a custom development service? If so, could you share an estimated cost and timeline per module/feature? We would be glad to discuss with you in order to prioritize these developments and consider a long-term collaboration.
Looking forward to your reply,
Best regards,Your requirements are great and would be very useful for hospitals. However, we cannot directly include them in our standard features. Instead, we offer a customization option.
For this, we kindly request you to email us directly at labs@infyom.in.
You will receive the customized service details via email.
Please expand the user roles and permissions so the hospital admin can add roles and assign permissions, instead of the pre-defined roles currently in the system.
we added it to our feedback queue but we can not provide you specific timeline when this enhancement will be implemented.
