25 comments found.
Hello, Can your chat fully rely on a webhook (external API like n8n) to process messages and return responses dynamically in real-time?
Hi,
Not sure I understand, can you clarify a bit please?
BeDesk 3.0.8 — Livechat module has multiple bugs when AI addon is not installed:
1. WidgetBootstrapData.php line ~19: property type “CssTheme” doesn’t match parent’s ”?CssTheme” 2. WidgetBootstrapData.php: calls setCssThemes() which no longer exists in BaseBootstrapData (use setInitialTheme() instead) 3. WidgetBootstrapData.php line ~28: hard-references AiAgent::getCurrentlyActive() without checking if AI module is installed 4. Requires class_exists() guard or optional import
All of these prevent /lc/widget from loading (HTTP 500) on a fresh install without the AI addon. Please patch in next release.
Hi,
This should be fixed with the latest version. If you are not seeing update notification in admin area, click on “re-install current version” button in “admin > settings > system > update” page, that will always update to the latest available version.
Do you mean this bug will be fix on BeDesk 3.0.9? I alreayd reinstall many times for 3.0.8, this bug still exist.
It should be fixed now on the current latest version. If you still have that issue after updating, please create a new ticket regard this on our support site so I can take a look.
is there anyone answering support my ticket id is #28163
Live chat module not working. Please help
Hi,
Sorry about the delay. We’ll get back to your ticket shortly.
Hi, is it possible to disable the homepage? Is it possible to redirect to the login page?
Hi,
Yes, you can remove all permissions from “guests” role in admin area, this will prevent non-logged in users from viewing any page and redirect to login page automatically.
Hello, there’s a problem with the widget on another domain. The articles aren’t displaying, the chat and help tab aren’t loading, and when I click the “new ticket” link in the widget, it closes completely. I’ve already authorized the domain from the admin panel, and it’s still not working. This is only happening on mobile devices; it works perfectly on desktop. Please check it out. Thank you very much.
Correction: The problem is occurring specifically on Apple devices. For example, when I access the script’s installation site (https://mydomainscript.com), there’s no problem from Apple devices. The problem arises when the widget loads or opens on another domain; the widget loads, but the articles, chats, etc., don’t. It seems Apple has some kind of iframe blocking. It works perfectly on Android and desktop devices. Safari on desktop doesn’t work. Thank you very much.
Hi,
Make sure you have at least safari 26.2 version. On some specific versions of safari prior to this one some cookie related functionality was disabled which prevented user session from being preserved after closing the tab.
Will we also pay for AI tools when using this add-on?
Hi,
Yes, you will need to add your own API key for the provider you want to use (openai, gemini, anthropic etc.)
Can Ai assign questions to the related desk agent person? Like sales, technical etc…
Hi,
Yes, you could create a custom flow that will assign conversation to specific agent based on some condition.
I have a question and want to report a bug. 1. Do addons have to be on the same version for them to work? For example: Bedesk 3.0.7 and LiveChat 3.0.8 are not compatible? 2. I have tried different browsers, different internet and I have seen this problem with livechat for a while in the demo, in fact; It just happened to me. What’s the problem with Livechat? I see many with the same problem. However; I can’t leave aside the great work you’ve done, I like it! Greetings!
https://ibb.co/M5hn6DYQHi,
Yes, the addons and BeDesk itself need to be on the same version, it might have issues otherwise.
Regarding that error, try to visit the demo site directly (https://bedesk.vebto.com) so it’s not embedded in envato frame, it should work properly then.
Thank you for your responses. I have two issues to report: 1. When I open LiveChat, the widget isn’t optimized for mobile. The text box has to be scrolled down to find it, and once you find it and type, it disappears again. 2. When a guest creates a ticket (and guest ticket creation is enabled), the user adds their email address, but it’s not being added, which means we lose contact with the guest. Please review this in your demo. Thank you.
https://prnt.sc/oVHeG_Q-XVMG1. Which device and browser are you using? 2. The email should be visible under “Secondary emails” field for user until it’s verified, then it will appear as primary email.
I don’t think I explained myself clearly, so I’ll explain again, but first, let me answer your question.
1. I’ve used Safari and Google Chrome, and it seems the widget isn’t visually optimized for mobile devices.
Going back to the beginning, let me explain:
1. If I create a guest ticket from https://mydomain.com/hc/tickets/new, there’s no problem; everything works perfectly. https://prnt.sc/lKhry1I6gE7l
2. When creating a guest ticket from the widget, it doesn’t work. In the attached image, you’ll see that it’s requesting an email address, but when the user creates the ticket, it’s left without an email address. The conversation and ticket number are visible, but there’s no email address, even if the user adds it. https://prnt.sc/IVFzUFFe5FHj https://prnt.sc/JL3qzqe7rlVn 3. The text field bar widget disappears (on mobile devices), does not display correctly, is not visible when the user is typing, it disappears, the page has to be reloaded for the text field to appear. https://prnt.sc/pK6HeJM1CG9B https://prnt.sc/nWYmq5piywGVI really liked your work, and I’ve purchased the three scripts. I hope we can resolve this. Thank you very much.
Both of these issues should be fixed now with latest version. Try re-installing current version from “admin > settings > system > update” page, that will update to the latest available version.
Thank you very much; it’s working now.
which version is script ?
Hi,
Can you clarify a bit please?
What websockets library is used for live chat? Laravel Reverb, Soketi, etc
Hi,
It uses Laravel Echo/Pusher library for websockets.
Great thank you. Have you performed any load testing to see how many connections can be maintained with your echo implementation? We would like to put this on our production eCommerce site where we have thousands of active users.
I know the hosting hardware dictates the load ultimately, but just curious if you’ve done any testing.
2. I checked your demo site and under Settings > Websockets .. it does allow Laravel Reverb for the websocket provider.
BeDesk does not do anything special in regards to websockets, so it would be down to how many connections reverb can support, there should not be any issues with supporting a few thousand connections.
where does it show that it was recently updated?
Question before buying… I have a website in three countries, can I install this in “myweb.help” and then use the livechat addon in “mywebone.mx” “mywebtwo.us” and “myweb3.com” to concentrate everything in one place. Also they have language es_MX Spanish from Mexico. Thank you very much.
Hi,
Yes, you can use livechat widget on unlimited number of sites.
We don’t have that translation by default, but you can export language file from admin area and then translate it with llm or some other service.
Do you have an App for Android? So that our team can answer calls or messages from customers.
We’ve no native app currently, but the website has a PWA and is fully responsive.
I am watching your demo. There is no possibility to paste a copied image to the clipboard. There is no Live typing which I think is important. Some product sheet for Woo.
I’ll see if we can add this with next update.
Is it possible to notify a webhook that a customer has started a conversation in live chat? It would be interesting to connect MAKE.com.
Not currently, but it’s something we’re looking into adding with one of the updates.
Hello Vebto Team!
We want to have a live chat on our website as soon as possible, and we have a couple of questions before purchasing it. We would appreciate it if you could share your contact email.
Best Regards, Kryptoux
Pre-purchase question:
Can I purchase both AI agent and chatbot addon for BeDesk support platform AND Livechat addon for BeDesk support platform, and use them together?
Thanks.
Hi,
Yes, both addons are fully integrated and can be used together.
You should consider adding a SaaS version of this; it will sell well.
Hi,
We have this on the roadmap, but no exact date for it yet.
hello please can provide with dummy data sql so we can understand the full flow thanks also i ahve sent some tickets but no response yet
i would need this to be installed as seem ai is not working also would good have the sql dummy data as guide i purchased this
Hi,
We’ll get back to your ticket regarding this shortly.
Is it possible to have realtime voice conversation with your AI chatbot?
Hi,
There’s no built-in support for this currently.
Presale question: I already have BeDesk and I plan to purchase this addon as well. I was wondering if it’s possible to have:
1. Even triggers in Javascript SDK, for instance, is it possible to get callback update when the customer sends the message.
2. Webhooks, for instance when the conversation is over.
Hi,
It’s not possible currently, but I’ll see if we can add this with next updat.
Thank you.
installation instructions for the pluginS?
Hi,
You can find the guide here: https://support.vebto.com/hc/articles/42/43/290/installing-addons
Where can i see the live chat addon in action? And could the AI Agent be integrated in this addon? Or is it separate?
