8496 comments found.
Hi Team, I need support for addon I purchased on marketplace – how to go about it?
Could you please submit a ticket, we’d love to assist.
It is possible: The Personal API keys option could allow users to enter their own API keys for any model, just like the admin, so that the admin does not have to enter any. The idea is to give each user the option to enter their API keys to use the features.
Hello, @colorvivo,
Yes, this option allows your users to enter their own API key. However, only OpenAI is currently supported.
Best Regards,
Team MagicAI
Support System Documentation
Please help #53503
Hello, @bfact2015,
We have successfully received your support ticket (#53503). Please note that our support system operates on a queue-based process. Once the tickets submitted before yours have been addressed, our support engineers will review and respond to your request.
We sincerely appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
This is the only thing missing from the external chatbot for you to add it to your roadmap.
The external chatbot can schedule appointments, change appointments, and cancel appointments through the Google Calendar API or calenddy , etc.
Hello, @joanmmlima,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Hello team
Impressed with your work, a pre-purchase question.
Do you have these two features: AI Persona and AI Avatar?
Can AI Avatar be used to upload my own photo to generate the video, or would it just be the default avatars?
Can AI Persona be used to upload my own photo that isn’t the default avatars?
Hello, @joanmmlima,
Thanks for showing your interest in Magic AI,
Yes, Magic AI have AI Persona and AI Avatar features about which you can read here in the documentation:
https://docs.magicproject.ai/ai-avatar-setup/ and please read its description here: https://postimg.cc/zVBsR9MD
https://docs.magicproject.ai/ai-persona-setup/ and please read its description here: https://postimg.cc/K3bWzWTR
Best Regards,
Team MagicAI
Support System Documentation
Can External chatbot support event booking using calendly?
Hello, @Nayeem32,
Currently, the chatbot does not have the ability to take such actions. However, we will be investigating whether this is possible.
Best Regards,
Team MagicAI
Support System Documentation
Hello, is it possible to create landing page for each feature? If yes how. With addons do they come with related landing pages? Thank you
Hello, @slimaidi,
Unfortunately, creating a separate landing page for each feature is not currently possible.
Best Regards,
Team MagicAI
Support System Documentation
Pre-sale questions: 1- How many API’s I need to add in the system, or just OpenRouunter or Hugnface for all these tools in MagicAI?
2- Share hosting accepted, or what are the minimum specs for the hosting?
3- Do u have a video of documents to check the features, especially the chatbot and social media, like a WhatsApp bot?
4- All the Marketplace items in included free, or do we have to pay more after that?
Thanks
Hello, @ahmedalnaqa,
Thanks for showing your interest in Magic AI,
1. Which AI tool uses which API? Please refer to the documentation here: https://docs.magicproject.ai/which-ai-tool-uses-which-api/
If you want to use a particular tool, you’ll need to use the API listed in the documentation. On each API’s integration page, you can also find a description showing which AI tools it supports: https://i.imgur.com/F1P5X8P.png
2.MagicAI is compatible with shared hosting; however, you may experience performance issues due to the limited specifications of shared hosting services. For optimal performance, it is recommended to use a dedicated server, please refer to the documentation here: https://docs.magicproject.ai/installation/
3.Please refer to the documentation here: https://docs.magicproject.ai/?s=chatbot
4. You can check in the Marketplace in your Magic AI Dashboard, you will find the free, and paid extensions listed there.
Best Regards,
Team MagicAI
Support System Documentation
5- When I was watching the discussion threads here, I found u say that in case of activating the payment methods, I have to have the extended license? if yes, how is the SAAS product, or its SAAS under the extended only?
6- This great product is really amazing, but to subscribe to all these modules API’s it will be messy!! Do u have a way to just subscripnt in one API key to run all the modules and control the cost of these tokens from one place?
Hello, @ahmedalnaqa,
5. Yes, an extended license is required for the use of SaaS functionality. The extended license allows you to charge your end-users.
6. You have to subscribe API’s by yourself and most of them are pay as you go. So you only pay for what you use.
Best Regards,
Team MagicAI
Support System Documentation
Does it support custom Ai via Rest Api ?
Hello, @randomen,
Thank you for your interest in MagicAI.
No custom AI is not supported via rest API.
Best Regards,
Team MagicAI
Support System Documentation
Hi, Can the admin give access to files that all user-subscribers can access using the content manager add-on or does it restrict content to individuals and their content only?
Hello, @adityasalvi,
It restricts the content to the user who uploads it. Admin do not have access to all contents.
Best Regards,
Team MagicAI
Support System Documentation
I understand, my question is not if admin has access to all content, but if admin can give access to users to admins content
Hello, @adityasalvi,
Admins cannot grant users access to administrator-only content. Its separate for individual role.
Best Regards,
Team MagicAI
Support System Documentation
Noted, thanks.
You’re Most Welcome!!
Need urgent help- #52102
Hello, @bfact2015,
I can confirm that your support ticket #52102 has already been resolved and replied to by our support engineer. Please review the response in your ticket, and if needed, feel free to reply there for further assistance.
Best Regards,
Team MagicAI
Support System Documentation
hello, in aapanel I cannot install website files in root domain folder (www/wwwroot). and have issue progressing with installation. anyone has a solution? team magicAI can you help already sent a ticket.
Hello, @slimaidi,
We have successfully received your support ticket (#53471). Please note that our support system operates on a queue-based process. Once the tickets submitted before yours have been addressed, our support engineers will review and respond to your request.
We sincerely appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
If I buy a regular license to test it out, can I upgrade to extended and only pay the difference? Or how will the process work to upgrade my license?
Hello, @NerdCommerce,
Thank you for your interest in MagicAI.
If you wish to upgrade to an Extended License after already purchasing a Regular License, you can first purchase the Extended License and then request a refund for the Regular License. Once you’ve submitted the refund request, please contact us through our support system, and we’ll process it for you. This is the proper procedure.
Best Regards,
Team MagicAI
Support System Documentation
Hi, is it possible to add a subscription or a one-time payment option for end users to access and use a chatbot in WhatsApp (not a SaaS subscription)?
Hello, @misiak007,
Thank you for your interest in MagicAI.
Under the Lifetime Plan, there is no renewal required.
You can integrate WhatsApp with the chatbot.
Since the chatbot uses AI to generate replies, please note that additional credits may be required for the AI model to function properly.
Best Regards,
Team MagicAI
Support System Documentation
Hello, Team MagicAI,
Thank you for your reply. I would like to confirm something important:
- Can I charge my end users for access to the WhatsApp chatbot (either via a one-time payment or a recurring subscription)?
- Since my users will not have access to the backend (they will only interact with the chatbot on WhatsApp), do I need to purchase an Extended License for this business model, or is the Regular License sufficient?
- Is it possible to limit the usage (e.g., number of messages or credits per user) so that I can keep my AI-related costs under control?
I want to make sure I follow the correct licensing terms before proceeding.
Thank you in advance!
Best regards,
Michal
Hello, @misiak007,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Hi, I wrote to you immediately after receiving the info that I should write via the contact form. When can I expect an answer?
Hello, @misiak0th07,
As you know, yesterday was the weekend. Our team is back at their desks today, so you should receive a reply soon. We kindly ask for your patience and recommend staying tuned. You may also send a reminder if needed.
Best Regards,
Team MagicAI
Support System Documentation
Hi, two weeks have passed and I haven’t received a response yet.
see to my ticket #53121
Hello, @alazibatown,
Your support ticket (#53121) has been received successfully. Our support team works through requests in the order they are submitted. Once the earlier tickets in the queue have been resolved, one of our engineers will review and respond to your inquiry.
Thank you for your patience and kind understanding.
Best Regards,
Team MagicAI
Support System Documentation
53424 respond fast
53424 ticket
Please look at ticket #53436
Hello, @Bricou,
I can confirm that we have received your support ticket (#53436). Our support system processes tickets in a queue-based manner. Once the tickets ahead of yours are resolved and replied to, our support engineers will review, address, and respond to your request.
We appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hello
For social media automation, do you use official API’s?
If yes do you have one provided or i will need to bring mine??,,,, because i don’t see the any api integrations in demo
Your documentation covers LinkedIn and X
How about facebook, instagram and tiktok? Do you have them covered from your end? or we need to independently create access tokens?
Hello @AlienRavenWares,
Thank you for your detailed questions about our social media automation features. I’m happy to provide clarity.
You are correct; MagicAI leverages the official APIs for supported social networks. This is the most secure and sustainable method for automation.
To answer your points directly:
API Integration & Tokens: Yes, you will need to bring your own API keys and access tokens.
Supported Platforms: We cover LinkedIn, X (Twitter), Facebook, Instagram, and TikTok.
Best Regards,
Team MagicAI
Support System Documentation
Any plans to integrate aimlapi.com ( cause one only api key can rule it all and avoid multiples api keys of different providers )
Hello, @falkensoft,
Thank you for your interest in MagicAI.
We’re pleased to confirm that the AIML API is fully compatible. You can find all the details on integration and usage in our dedicated documentation: https://docs.magicproject.ai/ai-music/
Best Regards,
Team MagicAI
Support System Documentation
Hello, how can I make a custom made frontend theme?
The reason I am asking is – someone will always use one of the themes available in the marketplace. So I want to have an unique theme!
Hello, @mmed,
While we don’t have an option for custom theme development, you are welcome to create one yourself. Please be aware that this requires advanced development skills. A great way to start is by studying how our pre-built themes are constructed—this will give you a clear pattern to follow for your own project.
Best Regards,
Team MagicAI
Support System Documentation
In that case, can I install the MagicAi on “subdomain.domain.com” and install Wordpress on “domain.com” ? I will just link the “sign up” and “log in” buttons to MagicAi pages.
Would that cause any issue or is the anything I should be aware of in such setup?
Thanks
Hello, @mmed,
Yes you can Install the Magic AI on sub domain and it will not cause any issue, do not worry.
Best Regards,
Team MagicAI
Support System Documentation
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