2312 comments found.
The latest update says: fixed bug report by customers
What bug/bugs have been fixed so we know whether it will affect our installation
Also, the free addons. Why do we need to have existing paid support to download them? They are not free if we need to pay for a licence extension to download them.
Thanks
that is some bug report by customer about validate data. free addon not part of plugin price, it not effect to plugin feature. Details about addon, you can check in https://prnt.sc/5p0kzrgQ65yB . Thank you!
https://wpos.app/knowledge-base/how-to-extend-support-for-a-product-on-codecanyon/
Renewing support is currently $51.63; if I have to pay that to access the free addons, then the addons are not free, are they?
if you have support service, you can download all addon ( free and non free addon ) . if your support expired, you can access the free addons only.
Hello,
I got a new customer who is using this plugin. I migrated the site site to a new server and now he open the OpenPos App we get this error message “No wordpress base dir found”. I found this https://wpos.app/knowledge-base/how-to-change-bill-screen-url/ but it is not clear to me what I have to do here.
I need more information because I don’t know your plugin. If I buy a licence can you help me?
Please, let me know.
Regards,
Yes, Please open a support ticket on support.openswatch.com to get help after buy plugin. Thank you!
Done: https://support.openswatch.com/tickets.php?id=17402
Is it safe to provide site admin + ftp information in the same ticket?
I will really appreciate for a quick response. 
Thanks.
it replied . thank you!
Error in this update, products in negative stock and I don’t have any reservation option activated. I don’t know why some products appear negative. Please solve it. There was no problem before. This problem only recently appeared after the update.
Please drop a support ticket on support.openswatch.com to get help check. Thank you
sent a tick with the photo of the problem
Please drop a support ticket on support.openswatch.com to get help check. We don’t provide support on this comment box. Thank you
It seems a bug to me? Even when stock is only 1 left I can still punch in the POS more than 1 let say 3 orders (Why it is allowing me to order 3 when stock is only 1?). Then my stock count became -2 after checkout. Any thoughts? Thanks.
pls drop a support ticket on support.openswatch.com to get help check. Thank you!
Are you saying this is a config issue from my end?
Pls setting stock manager to yes, or drop a support ticket on support.openswatch.com to get suggestion. Thank you!
I have just updated to the new version and that fixed the issue. So it was a bug mate.
Ok, thank you, if you have any questions, please drop a support ticket on support.openswatch.com to get help. Thank you
How do you get total discount on the receipt please????
this is support question, if you want, pls drop a support ticket on support.openswatch.com to get suggestion. Thank you!
can I use OpenPOS in 2 separate jurisdictions / state / province (one at a time) applying different tax rates for each jurisdiction like woocommerce applying taxes based on where the customer is ?
in POS, the tax base on store address, you can create unlimited store ( outlet ) with custom address, you base on it , you can use different tax base on different outlet. Thank you!
IMPORTANT. WHEN PRODUCTS HAVE A TITLE SIGN OR OTHER SIGNAL, THE PRODUCT NO LONGER SEARCHES FOR IT. IT SHOULD SEARCH WITH OR WITHOUT A SIGN. THAT’S A PROBLEM. BECAUSE SOMETIMES IT NO LONGER SEARCHES FOR PRODUCTS WITH A SIGN. AT LEAST IN MY COUNTRY, A SIGNATURE IS REQUIRED. PLEASE FIX THIS.
Noted, we will try improvements for future updates. I suggest use online search an try again. Thank you!
i have a problem, i am using the open pos for my cosmetics business and i have over 3000 products and 3 outlets, when ever i update the stock of my outlet , sometimes the stock changes after some time and my inventory is no longer correct. the product quantity in the pos reduces even without me making any sales.
As i see, you don’t buy our plugin yet, how did you use ? If your customer bought and use it, pls inform him open a support ticket on support.openswatch.com to get help. Thank you!
Hi!
I’m planning to use OpenPOS in kiosk mode to handle product sales through WooCommerce. I’ve developed a custom local API (running on the same machine) to interact with payment devices for card and cash transactions (specific to my country).
I would like to know if it’s possible to develop a custom payment integration or plugin to intercept the checkout process in OpenPOS and route it through my local API.
Ideally, when the user confirms the payment, OpenPOS would trigger a POST/REST request to my service, and complete the order based on the API’s response.
Is this kind of integration supported? What would be the recommended way to implement it (custom plugin, hook, JavaScript override, etc.)?
Thanks in advance!
it support javascript event, a event increase when you click pay, base on it , you can connect to your payment api. this is sample , we have done with this terminal https://wpos.app/addons/woocommerce-openpos-stripe-terminal/
Are you able to tell me honestly if the Order Online Notice is stable and is recommended for production or live environment? The one that you just fixed is not working anymore. I want to know the truth so I am not going to waste my time troubleshooting and contacting support anymore.
pls drop a support ticket on support.openswatch.com to get help. we are on your ticket to get help but your information has been changed. Thank you!
Hi Anhvnit,
How do we remove the SKU in the POS products button?
Thanks.
pls drop a support ticket on support.openswatch.com to get help. Thank you!
done, I have logged 3 tickets so far. By the way, where to download the Progressive Web App? It is mentioned as feature but no information on how to implement or where to get it. Thanks.
this is how to install pwa https://prnt.sc/qj5j2c we replied all your answers, pls check . tks
Can you clarify please, so PWA will only work with Chrome browser? Will this work if my client will use iPad with Chrome browser? I have response to all your message in the support tickets I’ve logged. I am hoping to hear from you soon. Thank you.
Yes, it work with chrome browser on pc, ipad, android with chrome . Thanks
Hi anhvnit,
May I know did your system support to use with the sales agent plugin? https://kingsplugins.com/woocommerce-b2b/salesking/Thank you.
I don’t know that plugin, so , haven’t any answers. Thank you
Hello, I want to buy your OpenPOS plugin for my children’s playroom. I need to confirm 3 main workflows before buying. Please clarify.
TIME-BASED WALK-IN CUSTOMERS: A customer arrives to play. Can I start a session or an open tab for them in the POS? Then, while they play, add products like coffee to this tab? At the end, can the POS calculate a final price based on the exact time spent (for example 1 hour and 25 minutes) before payment?
PRE-PAID PASSES (MEMBERSHIPS): A customer has a pre-paid pass (like a “10-visit pass”). Can I quickly redeem one visit from the POS interface? Or must I use the main WordPress admin panel for this? I need a very fast operation for my front desk.
PRE-BOOKED PARTIES: A customer books a party online (using WooCommerce Bookings). When they arrive, can I find their booking in the POS to check them in? And can I add extra items (like more drinks) to their bill through the POS?
Your answers will be the final factor in my decision to purchase.
Thank you very much.
Our plugin can hande almost your task, some need customize. You can buy to try it first and let us know if you need customization. If you dislike, just open a refund to get back your money. We accept refund any time without reason. Thank you!
pls goto admin/pos/setting/ allow digital scale => yes, enter correct scale format at “Scale Barcode Format” , if you need more help, pls drop a support ticket on support.openswatch.com. Thank you!
When there is going to be a new update sir cuz there some order processing issues so I would like to renew licence due to financial issue I am not able for now next month I’ll renew it please help with the issue and waiting for the new update thank you for your wonderful plugin
pls drop a support ticket on support.openswatch.com with this comment content, i will help a quick check. thank you!
But I don’t have support so
Send messages via our profile pge. Thanks
Hey WPOS team,
I downloaded one of your demo plugins from wpos.app, but when I try to install it on my WordPress site, it doesn’t work. I get this warning:
Warning: This plugin has not been tested with your current version of WordPress.
Also, the plugin causes an error and crashes the site when I activate it.
Can you please check this and let me know if there’s an updated version or a fix?
Thanks!
The is free trial have no update yet. I suggest buy to try iur premium version. We accept refund any time, so, if you dislike, just open a refund to get back your money. Thank you!
Pre-sales question -
1. Will the orders in online shop will show in the POS with alerts or send it to the Kitchen automatically if order is food to be cooked? Only alerts if order is not to be cooked or not a food.
2. Are the colors and styles can be easily modified from the backend?
3. Can I combine both retailer – grocery & cafe-restaurant in the same system?
4. Can customer order in the table by scanning a QRCODE?
Thanks.
1. yes, when order online , it will show on pos with alert but not auto send to kitchen, it should manual send to kitchen . the reason cause website working 24/24 but kitchen doesn't , it should confirm by staff before make sure able serve order .
#2. you can change color and style with custom css .
#3. yes, just change mode to "restaurant', it is mode combined grocery and cafe - restaurant
#4. yes, each table have qrcode, customer just scan the qrcode and order
In #1, that’s a good point there. Is the system capable of store hours so that customer can only order online during opening hours?
For #3 – if I will combine the Groceries and Restaurant, does it mean all the products will show also in the Customer Table order (QRCODE)? I want only the Restaurant Menu to show though, is that possible in the system?
For #4 can the table pay online?
Thanks for your quick response.
#1. currently , have no feature like this , just manual send by staff only. cause it should balance the material in kitchen before accept the order.
#3. no ,it show all , if you want custom show, it should inside customize . we also provide customize service if you need.
#4. no. just order and send to kitchen only. to pay, customer should inform to staff or send a notice to staff to checkout .
thank you!
Hi there, I have tried the “ Woocommerce OpenPos Online Order notice” plugin and tested online order nothing has pop up or any notifications in the POS. Do I need to change some settings after the install? There’s no documentation for this addon.
Please drop a support ticket on support.openswatch.com to get help check. Thank you
Hi Anhvnit, I managed to make the Epson EPOS printer working. My issue now is the Receipt and kitchen printer templates. I created both and selected as default for my Register but unfortunately it is still printing to the default template. So I went to the settings/receipt tab and edit that default template instead but when tested none of them on that default template is updated in the receipt. Are you able tell me else do I need to do? Thanks. By the way I logged a support ticket with couple of other issues. This one is new.
Please drop a support ticket on support.openswatch.com to get help check. Thank you
The current demo is not viewable; I need a working demo.
ok, demo working again, pls check it . thank you!
I updated my Open POS plugin but the products are not displaying anymore. Even I will re-sync it.
I tried to undo the version of my openPOS from the version that is working, and the products are displaying again
Please drop a support ticket on support.openswatch.com to get help. Thank you!
I am unable to submit a support ticket because my support period has already expired.
I believe that issues like this shouldn’t require a renewal fee, as updates should be provided free of charge. Additionally, if any problems occur during an update, they should be addressed free of charge as well.
it can conflict with other plugin or snippet code, it need support to test. pls consider open a support ticket to get help .Thank you!
My POS only runs the default theme, woocommerce. How can I send a ticket without paying $51.63?
pls consider renew support service to get support. Thank you!
Does it work with RnB rental booking plugin? The main thing is that we need to enter the pick up and return date and reduce the inventory for that product. So that the next customer will not be able to book for the same date if the inventory is not available. Please let me know.
oh, i don’t know that plugin, so, i haven’t no answers. in our plugin, you can add more field to order by custom code without problem for return date / pickup date .
Thank you!
