1006 comments found.
Please, repsond to my email, whatsapp message, etcs. I have contacted you every where, nut no response. I am having major installation issue. I uploaded the script on a subdomain and it is loading on /public directory… 1.why cant it load on the sub domain exact directory 2. After implementing the update, i shows error. It is really fustrating
Really annoying
Hello donmaffytech,
Apologies for the inconvenience.
Have you created a support ticket yet? If not, kindly submit one here: https://support.imjol.com/
Our support team will promptly address all your concerns.
Thank you for your understanding.
Your haven’t responded via the support link and even on your WhatsApp…So why are you telling me that U should still send a message to your support when you haven’t replied the one I sent initially
Hello donmaffytech,
Our support team has responded to all submitted tickets. Kindly share your ticket number so we can follow up accordingly.
Thanks
Hello, this version 6.11.6 is not working since I updated my script. It’s giving me 500 errors message. I decided to delete the whole files then upload the new latest script but stil can’t access to my website. 500 errors.
please respond
Hello sshabaz,
Apologies for the inconvenience.
Have you created a support ticket yet? If not, kindly submit one here: https://support.imjol.com/
Our support team will promptly address all your concerns.
Thank you for your understanding.
Hello Imjol Support Team,
I recently installed the MailDoll script on my website (www.isocertpro.com). However, I am encountering a 500 Server Error whenever I try to create an email template. Additionally, I need guidance on how to properly set up Cron jobs for the script.
Hello ibrahimadegoke26,
Do you already have a support ticket? If yes, kindly check its status. If not, please create one here: https://support.imjol.com/
Thank you!
Hi,
Is there a way to generate a sitemap for the Search Engines, for this script?
Hello nj50501,
Currently we don’t have this feature.
Thanks
Hello Team,
I am currently facing issues while trying to install the Maildol project. I have attempted both a fresh installation and loading dummy data, but encountered the following errors: 1. Fresh Installation: Upon initiating a fresh install, I receive a 405 Method Not Allowed error along with a general server error message. 2. Dummy Data Import: When attempting to import the dummy data, the system throws a 500 Internal Server Error. I have followed the installation instructions provided in the documentation, and the server meets the stated requirements. Despite this, the errors persist.
I have trying to generate support ticket and there is also issue ticket summited but not showing in your CRM.
Hello Sir,
Apologies for the inconvenience. If you are experiencing any issues with the support portal, please feel free to email us at support@imjol.com.
Thank you!
I have trying to generate support ticket and there is also issue ticket summited but not showing in your CRM.
On your support Whatsapp number also sent error screenshots with details but no response from your side.
Hello Team! Waiting for your response please support to resolve the server error 500 while installing project.
We sincerely apologize for the delay — our team was on leave. Kindly create a new support ticket or email, and we’ll resolve all your issues without further delay. Thank you for your patience!
Do you plan to add WhatsApp server with QR code like Sender or Xsendertovssnd WhatsApp messages without WhatsApp API?
Currently, We don’t have any plan for this.
Please, what is the limitation of using the regular license compared to the extended license
Hello Sir,
With the Extended License, you can use this application on multiple hosting environments. We will also provide full support for installation and any related complexities.
With the Regular License, you can use the application on a single domain and offer email marketing services to your customers.
Thank you!
Oh, okay well understood
hello
if my clients are companies, can they use their own name and number to appear as a sender ID to their customers when they send SMS????
thanks
Yes, They can use their own sender name and sender from email address.
Hello! I’m having Problem to config my SMTP SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘sender_email’ in ‘INSERT INTO’ (Connection: mysql, SQL: insert into `sent_emails` (`hash`, `headers`, `sender_name`, `sender_email`, `recipient_name`, `recipient_email`, `subject`, `opens`, `clicks`, `message_id`, `content`, `updated_at`, `created_at`) values (ViZ7tVoPIwRJ3kt6Nw3isfW5gLMCrS6q, From: Email Marketplace by Zorarte <members@zorarte.com> To: zorartellc@gmail.com Subject: Test Connection Subject X-Mailer-Hash: ViZ7tVoPIwRJ3kt6Nw3isfW5gLMCrS6q , Email Marketplace by Zorarte, members@zorarte.com, , zorartellc@gmail.com, Test Connection Subject, 0, 0, 32e58ef0-3ad8-4e0e-acfd-296d2f2ff96a,
This is a test mail to check connection
, 2025-05-22 12:00:31, 2025-05-22 12:00:31))Hello Sir,
Apologies for the inconvenience. Kindly create a support ticket using the following link: https://support.imjol.com/ . Our support team will assist you further.
Thank you!
Hello author, Please respond to my ticket. im facing 500 error after installation i cant go further
Hello Sir,
Kindly check your support ticket. All tickets have been responded to.
Thanks!
hello, in order to sell tariffs to users, can I use a regular license?
Hello Sir,
Yes, You can sell tariffs to user on regular license.
Thanks
hi, impossible to upload csv and sample. I have an error fopen why? fopen(/www/wwwroot/DOMAINE/public/temp/uploads/csv/sample-datacsv-2025-05-16-15-05-38-517722.csv): Failed to open stream: No such file or directory
Hello Sir,
Apologies for the inconvenience. Kindly create a support ticket at the following link: https://support.imjol.com/
Our support team will assist you with the issue.
Thank you.
Currently, I see that the system allows adding the same email address multiple times to the same list. Actually, the ideal behavior should be to prevent duplicate email addresses in a list, so the same person doesn’t receive multiple emails. Can you implement this feature? It’s an important point for me before deciding to purchase. Thanks!
Also, what should I do to avoid sending an email again to the person I have sent an email to before throughout the system?
Hello Sir,
Thank you for identifying this. We will include it in our next update.
However, if you need it implemented immediately, you can create a support ticket after your purchase via the following link: https://support.imjol.com/ . Our team will implement it directly on your server.
Thank you!
“You’re amazing — I will purchase it and set it up on my end, and then I will get back to you. In the meantime, let me mention something that will definitely set you apart from your competitors. Acelle Mail has this feature: the ability to add people from one group to another with a single click. For example, you can move contacts who were already sent emails but weren’t delivered into a different group, or you can separate those who were already sent emails into a new group to keep them organized.
Also, if possible, the system could notify us about emails that haven’t been opened or delivered within a specific time frame and recommend that we resend to them. This way, we wouldn’t have to check each one manually.
If this sounds good to you, you could consider adding these features as well. Thank you very much for your attention.”
The most important point is that I couldn’t find where to see whether the recipients have opened the emails or clicked on the links. Could you please tell me where I can access this information?
Hello Sir,
Here are the answers of your queries:
1.Currently, moving contacts from one group to another and tracking whether an email has been opened are not supported features. However, we’ve noted these as potential future improvements.
2.Our system includes a campaign log tracker for each campaign, where you can view metrics such as bounced, delivered, clicks, unique clicks, and opens. However, tracking at the individual contact level is not available at this time.
If you need further clarification, feel free to create a support ticket.
Thanks
How to get a different list to resend unopened emails
Hello Sir,
Currently this feature is not available. However, We have Campaign log and tracker for tracking delivered, opened etc.
Thanks
Pre-sale Questions:
1. I see the contact list is just full name. Note first name, Last Name as regular email marketing software. Can I customized it to that?
2. I checked the admin demo and noticed I can’t add multiple sending server and make it switch within for optimal deliverability if I’m using VPS smtp to deliver emails for clients using the SaaS.
Hello Sir,
Here are the answers to your questions:
1.Currently, only the full name is available for contacts. However, if needed, we can add separate fields for first name and last name as a customization.
2.As an admin, you can add multiple sending servers. However, switching between servers during the sending process is not available. The entire sending process will be completed using the specific SMTP server selected.
If you have any further questions, feel free to create a support ticket here: https://support.imjol.com
Thanks!
hi, please fix the error site is offline !!! Ticket #2025031535
Hello Sir,
Kindly check your support ticket.
Thank you
Hi, I have a few questions: 1. When will there be updates to the Email Template Builder and new features or options? 2. What is the agents section in the dashboard? 3. What is the notes section in the dashboard for? 4. Where in modern theme is blog section in frontend – can not find it? 5. How and where in admin can I disable this function for users who don’t use ThirdParties – Active and Perfex cms?
Hello Sir,
Here are the answers of your questions:
1.We do not have an immediate plan to introduce an email template editor. However, if you are experiencing any issues, please feel free to reach out to our support team. We are continuously working on improvements and plan to include new features in upcoming updates.
2.An “Agent” refers to an employee who works on behalf of customers.
3.The “Note” feature is intended for taking quick notes for your convenience.
4.Currently, only the Argon and Neon themes are available for the blog section.
5.Disabling third-party services from the application layer is not currently possible. However, we have noted your suggestion and will consider it for a future update.
Thanks
Im interested with the platform but it seems, you cant add Variable like name in subjects of campaign, this is very important in email marketing for personalization
Hello Sir,
You can add variables such as name, email, and phone directly from the builder using the Pro Editor.
Thank you!
Hi. I have 2 tickets submitted to support. Please respond to them. Thank you!
Hello Sir,
All of your support tickets have been responded to. Kindly check at your convenience.
Thank you!
No tengo ninguna respuesta a mis tickets si me pueden ayudar, al instalar el sistema sigo todos los pasos pero me da error 500 que puedo hacer?
Hello Sir,
Kindly check your support ticket—our support team has responded.
Thank you!
Hello, with your script, can I disable sms function?
I only want use email function.
Thanks!
Hello Sir,
Currently, this is not possible through the admin panel or application settings. However, we can implement it as a customization if needed.
If you’re interested, feel free to create a support ticket here: https://support.imjol.com
Thank you!
