1196 comments found.
Hi there, I purchased a licence for master popups thinking that the content locker popup solution actually works as a popup and not an inline form. Is this a functionality that you can accommodate? I need it to be a popup and not an inline form. I tried to send a message through your website and the submission form does not work.
Otherwise I think I would like to get a refund.
Hi. Content blocker works with popups. Enter this example page:
https://masterpopups.com/private-content/These are the settings: https://prnt.sc/mJjHld5kyUb0
Sorry maybe I was not completely clear. I need to only lock specific content and not a whole page!
Use the shortcode:
https://prnt.sc/72g_RaAck97I¡Buenas tardes!
Recientemente ayer instalé su plugin y estoy teniendo problemas para importar plantillas. Incluso añadiendo los datos de acceso de la página web, selecciono una plantilla y luego importo, pero no se muestra en la parte inferior de edición.
Quedo a la espera de tus indicaciones.
Saludos; Pablo Fernández
Hola.
Hay cuatro opciones de importación, si no funciona una intenta de las otras formas.
https://prnt.sc/RapruEhpdMcTLas plantillas son archivos json que están dentro del plugin en la ruta: (master-popups\assets\templates)
Si no funciona me avisas y me envías tus datos de login al admin para revisar el problema. support@codexhelp.com
¡Hola!, disculpa pero el problema estaba en los datos del acceso. ¡Gracias!
I. just renewed my support.
I emailed a few days ago regarding an accessibility issue that I am facing a lawsuit on.
Exact message – “Automatic pop-up window appears on the website. Pop-up windows are banned without explicit alert beforehand. Individuals who are blind or have low vision may have difficulty knowing when a visual context change has occurred, such as a new window popping up.”
How do I announce a master popup on the page?
I currently don’t have a popup on but I can turn one on for testing or give you wp access.
my site https://bowl360.nyc/thanks navin
Hi.
Within the plugin, you have a series of functions to decide when to show a popup.
For example, in this case you can show the popup as long as the user has clicked on a button (For example, the button inside the notice or warning that you mentioned)
Docs: https://masterpopups.com/docs-category/triggers-to-open-popup/ https://masterpopups.com/docs/how-to-open-popup-clicking-on-a-button-link/Sorry if I was not clear, when a user opens the website using a screen reader (voice over on mac) and the website opens up with a popup, it needs to be announced. This is an accessbility feature that is not in master popup. You can the popup announced on. a site like this – https://brokenenglishjewelry.com/
With master popup, when I set a popup to automatically display when the website loads on my site – https://bowl360.nyc/ – nothing is announced. How do I announced the popup? Hope this clears it up more.
Accessibility is very crucial today and needs to be accounted for.
You can read more about it here https://blog.usablenet.com/pop-up-accessibility-and-how-to-make-pop-ups-more-accessibleThanks
Sorry, we don’t understand. Maybe we don’t have that functionality. If you want, you can ask for a refund.
Hello, I have an issue with configuration.
I need the popup to show un in website.lt/ but not to show up in website.lt/en/
I try to do like that: https://shottr.cc/s/Ko47/SCR-20250122-kya.png But I still get in in /en/. What do I wrong?
Hi
Your configuration is correct, it should not be displayed in …/en/
We will review the problem. Please send your wp-admin credentials to our email. support@codexhelp.comI’m having trouble getting the submission button to work. I’ve successfully integrated the popup to my GetResponse list. I’ve setup the fields. I’ve setup redirects after for submission. However, nothing happens when testing the submission button out. There’s no redirect OR sync to my contact list in Getresponse.
I also made sure that the field names correspond with the field name of GetResponse
Hi.
Maybe the form is not being submitted because you are using the wrong button. Please try using the following submit button.
https://prnt.sc/XkgWgf8KCZQ5Is master popup accessbible? my client is being sued because the popup on the site not announced. can i enter aria label somewhere?
here is the exact lawsuite message
Automatic pop-up window appears on the website. Pop-up windows are banned without explicit alert beforehand. Individuals who are blind or have low vision may have difficulty knowing when a visual context change has occurred, such as a new window popping up.
my site – https://bowl360.nyc/
please assist
thanks so much
Hi.
Within the plugin, you have a series of functions to decide when to show a popup.
For example, in this case you can show the popup as long as the user has clicked on a button (For example, the button inside the notice or warning that you mentioned)
Docs: https://masterpopups.com/docs-category/triggers-to-open-popup/https://masterpopups.com/docs/how-to-open-popup-clicking-on-a-button-link/
Hello, I purchased this beautiful plugin, but when I subscribe, why doesn’t it capture the client’s name and surname?
It only captures the email address and not any other data.
We work with the email manager: Sendinblue
Can you let us know if any additional configuration is needed to solve this?
Thank you for responding so quickly.
We have entered these fields, but they do not capture the customer’s information.
https://prnt.sc/7C4tc3Xs_7rLPlease review the previous comment.
https://prnt.sc/GOVKO2XSnJCFWe are configuring correctly but it is not working.
I mean, you should delete “field_first_name” and replace it with “NOMBRE”.
https://prnt.sc/StiR4pWfgSbxHello good night I get this error and it does not save the data of the form https://ibb.co/V2ygskd
Hi.
Please provide your website URL for review.
Pre-sales question:
I have a pop-up in WP on 2 sites and it has problems. On one it conflicts with a simple JS redirect script making it fail, on the other it makes a form fail and not submit. Both contents work w/o the popup, so the popup is the problem.
How do I know your popup won’t have this problem too or how do you support resolving those issues?
The sites use the Divi theme. Is this compatible w/Divi?
Thank you
Hi.
I can’t guarantee that you won’t have the same problems, but we’ll try to fix them.
It keeps popping up even after closing it and the submitted email and name leads don’t appear on my MailChimp list
Hi.
Make sure the field name entered is the same as the field name in Mailchimp.
https://prnt.sc/a7_-fKlgvSxoIf the field is not the same as in Mailchimp then it will cause that error.
Regarding the master popup… The option to configure Sticky does not appear in the general tab
Thanks, it’s already solved
Hello, good day! I have noticed that the popup appears three times in a row. Could you please guide me on how I can adjust it? Thank you in advance!
https://essenzanatura.es/Hi
The popup is displayed multiple times because you have enabled several events to display it (On Load, On Scroll, On Exit, etc.) you must deactivate the ones you do not want.
https://prnt.sc/cA-R1T6QkY3pI just renewed PopUp plugin but it still shows an old license wtht will not authenticate on my wordPress site
user: djkentuckyham@gmail.com
existing license: 2481a9c0-4913-4006-a8e5-eb1f06137bb3
can you check and help?
Robert
Hi.
Please try to deactivate the old license.
https://masterpopups.com/docs/how-to-deactivate-your-license/Good day how do I get the popup to appear at 50% of the home navigation?
Try using the position options.
https://prnt.sc/yNK56vEqxjE1Hello, good day. Would it be possible that, if a person has never registered on our website and decides to do so, they automatically receive a 10% discount voucher when registering through the popup?
This is not possible because we do not offer a user registration solution with MasterPopups.
Hello good day, can you integrate with PERFEX CRM from codecayon?
There is no integration with that app. But you can use the following option to insert HTML from any form into the popup.
https://prnt.sc/nKk687C5KA7VIs there a way on Master popups for Email to have the popup show EVERY time someone visits and not limit by cookies.
Yes, we have that functionality. You just need to disable an option within the plugin.
Hello. I’m looking for inline popups that can close. I saw your demo but don’t see a close button for the inline popups. Is this possible?
Hi. Yes, it is possible. Please use the following option:
https://prnt.sc/kzvLJT0_5GJfCouple of items:
1. how do i make it so the popup shows EVERY time a visitor comes to site not just once?
2. i can’t get the first name to show on notifications. it shows like this: User data:
Email: bevtest@yahoo.com Name:: {render=field_name} Phone: 7605006332
Hi.
1. Activate the following option and make sure the cookie option is disabled. https://prnt.sc/lb_ajh2CmCVx
2. Verify that the field name is the same on both sides.
https://prnt.sc/FwG_9T3QM7U2
https://prnt.sc/YpVahpYCEm-f
RE: #1 – I have it set up exactly like your screenshot but still only showing once per user…
Provide your website URL to review the problem.
I’m using this plugin to play self-hosted MP4 videos in popups and have 2 related issues: 1) the autoplay isn’t working even though it’s set on the popups and 2) each time a video popup opens I get a console reference error from the minified js file that videojs is undefined. Can you suggest a fix?
Hi.
We will review the problem. Please send your wp-admin credentials to our email. support@codexhelp.com
