181 comments found.
is the OTP is done ? I need OTP to validate user mobile number at the point of ticket submission.
Currently, mobile OTP verification is not available. However, you can use the email verification system via Gmail for validating users during ticket submission.
We appreciate your suggestion, and we’ll consider adding mobile OTP support in a future update.
we need to use this for a public website where correct mobile number is mandatory. do you want to get the feature integrated by next version ? we can start setting up the product by then you can add the OTP verification.
you can just integrate one SMS Gateway for now. https://msg91.com/pricing/sms
I take a request and forwarded it to our project manager once his approval our team will add it future update
Your product is great. But i have following issues,
1. The email to ticket function is working it has subject and body of the email. but it does not include attachments from email.
2. The deleted ticket reappears after running the CRON again
3. The ticket reply does not send reply to the customer email
4. Also is it possible use services like AWS SES instead of IMAP for converting email to ticket function
Hello dear , Thank you for showing interest in our product , we will try to answer your query one by one
1. Attachment feature in email to ticket is not available yet
2. If you delete your ticket , it might be fetching again from your mail , to avoid this you can mark those tickets closed instead of deleting
3. For ticket reply customer will receive notification in their mail
4. The email to ticket feature is based on incoming gateway which works with IMAP /POP
how to see complete report of the ticket like open, reply, close in excel sheet? how to see log report including login and signup?
Hello dear, Currently , ticket with the ticket export functionality ticket status is not available . Detailed activity log is also not available , we have plans to add this in our future update
Can we inter connect fields to open another field and create multiple forums?
You can create multiple fields dynamically , but the feature to interconnect field is currently not available . If you tell us the details of your requirement we might be able to customize that form you
Please contact our support team at https://support.kodepixel.com
Single form is irrelevant due to multiple department, can multiple forms be generated to provide support?
Thank you for your suggestion;
We understand that a single support form may not be sufficient when handling queries across multiple departments. We’re exploring multiple form support for future updates.
If you need it urgently, we can customize it post-purchase for a small additional charge.
Ok, please release this update, i will purchase and ticket export must contain all the details with status, priority and assign user.
Thank you for your interest in our script! We are hopeful to add more features like the one you suggested in our future updates. However, before implementing any new feature, we must first analyze its feasibility within our existing code structure. We release regular updates following our update cycle after thorough testing to ensure system stability — and as a result, these processes take some time. Stay tuned for our future update
If you need it urgently, we can customize it post-purchase for a small additional charge
Thank you for your understanding and support!
What will be the charge and how much tentative time will take to release update?
Please share your full customization details and workflow with our support team at support@kodepixel.com.
We can provide you with a quotation and an estimated development timeline after analyzing your customization request. The customization fee will depend on the requested features and the time required for development.
how much tentative time will take to release update?
Messenger is not working in demo? How ticket to mail feature work?
Kindly check again , https://pixeldesk.kodepixel.com/admin/chat/list . Messenger functionality works as expected .
How ticket to mail feature work?
In order to work ticket to mail feature we recommend user first properly configure incoming and outgoing mail gateway .
We have a feature mail to ticket . When a user mail to the configured incoming mail gateway and it contains trigger word , the mail will automatically convert to ticket .
When an Agent or Admin respond to that ticket , user will receive a mail
Hey brother, is there plans to add OpenRouter to use various AI models?
Hello dear , Thank you for sharing you ideas with us , we have plans to integrate AI in more places , we will analyze your suggestions during our future update
Thank you
Hi Team,
We haven’t received any updates on the software, and we are still facing ongoing issues. It’s been six months since we reported the problem, and unfortunately, my license expired three months ago.
Kindly look into this matter and provide a resolution or update at the earliest.
Hello dear ,
We just release an update , please check it out . Let us know if you are facing issues with anything , if your support expired we suggest you renew your support
You can contact us via email at support@kodepixel.com for now
Hello, the AI answers the ticket automatically?
No, such feature is not yet available , please check our demo website for experiencing all the available feature
Hi team ! you have a nice solid project !
I have an Ideal it will be very nice if it can be done !
if you can upgrade the Messenger feature and add attachments + JS for adding it in different websites as an chat widget
thanks !
Thank you for your thoughtful suggestions , we will analyze the feasibility of implementing such feature
The search function on the landing page, is it meant to search the articles or knowledge base?
It meant to search knowledgebase
I found some issues with the app and I need your help. I messaged you through here a few days ago and I still haven’t heard from you. Also, I tried to register on your support site but the verification code is not being sent so I can’t register. Can you let me know how we can get in touch to fix these issues I found please?
Hello dear ,
For technical support we encourage user to contact us at our official support desk https://support.kodepixel.comPlease try again registering with your envato purchase code , verification code should sent now
I’ve opened a ticket with you.
Our agent has responded to your ticket , please check
Hello. I tried to login onto your support system to check if you had replied but it seems that I have been removed and I can no longer login. Can you please provide a response to my request? Many thanks
That’s highly unlikely , can you please tell us your username and ticket number ?
Hello. When I tired to login I couldn’t, then I tried to reset the password and it said that the email that I used to register could not be found. Anyway, I’m in somehow and I replied to the support ticket.
If you can communicate with our agent in ticket , our support agent will assist you further resolving your issue
Hello. I’m still waiting for the ticket to be addressed to.
Our team will respond to you as soon as possible. Please note that we are currently on vacation, which may cause a slight delay in our response time. We appreciate your patience and understanding during this period.
hi pixel team, Would this be possible:
Someone submits a ticket
AI responds via email (automatically)
Then customer responds
and AI continues to respond (as in a thread/chain)—(automatically)?
Thanks!
Currently such feature is not available , but it is possible to implement such feature , we will have to customize our scripts in order to do that ,let us know if you are preferring such customization
can customer reply to ticket using mail ? and it will be updated as reply in ticket
No , this feature in not available yet , to reply ticket user must login to their account and reply to the ticket there
New update ?
Take time due to our CartUser update work running
Where ?
it’s under develoment
Date ?
Hello dear , We can not give any specific date as it depends on many factor , when the development is done we will thoroughly test it and release afterwards
love your work, wondering if anyone else here would like these two features added.
1. pay per ticket 2. subscription for support, where i can setup different levels of support and manage what support and how often they can get the support. 3. integration with payment systems such as stripe, paypal, etc.
Hello dear , If this feature is necessary for you we , You can also create a customization request to our support team https://support.kodepixel.com/
suddenly asking license key not working (PixelDesk – Invalid Software License)
can you please contact our support team at https://support.kodepixel.com/
Purchase Code dont work, can you help me and https://support.kodepixel.com/ dont work.
Hello dear , Are you getting invalid purchase code error ? or you are unable to create ticket in https://support.kodepixel.com/ .
If it’s the later one , it might be due to your support is expired
After payment, will we receive full code access and be able to customize it as needed?
Yes you will get full source code after payment
Is the translation you offer available in Polish for both the client and the employee sections? I am asking this because after changing the language in your demo, everything still appears in English instead of Polish.
You can use this in polish language , We offer dynamic translation , you can add any language , but you will have to input the translations manually . Everything remained same because you have not translated anything
Pre-Sales Enquiry:
Any updates expected soon?
Yes , we will release it as soon at it’s ready after thoroughly testing
Is a CRON job necessary to convert emails into tickets?
Yes
Can you get us the SAAS Version of this? I am ready to buy.
Currently no SaaS
Okay. When should I expect a SAAS? Please!
We can not tell you the definitive timeline yet but we are working on it , Stay tuned
