169 comments found.
Does it work with leads obtained from META form ads?
It works for Leads generated by Forms added in Pages.
hello, when i click fetch facebok pages, i get an this error;
Feature Not Available Facebook Login is currently unavailable for this app.
That means you havent properly configured your module – please raise a support ticket within our support portal so our engineers can help you with that.
Hi, i have created new facebook ad with new form, but leads not synchronizing to my CRM leads. how to solve this issue?
Unfortunately, its sales here, we are not able to assist you on technical things.
You have to contact our support team. Please consider renewing your support pack in order to raise a support ticket.
Thank you for the understanding.
I need my license reset please.
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
I don’t have the old site.
hi, need for update to new perfex version
It works with the last version of Perfex CRM.
Please make same plugin for Rise CRM 
Thanks for the request – it will be evaluated.
Hi Team, I need to reset my licence which i used one time for testing domain. Can you please help me? Thank you!
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
I want to change domains but I can’t? Facebook also didn’t approve the pages_read_engagement function, they claim that I don’t need it in the app.
Please consider raising a support ticket asking for help by the support team members. Its sales here we are not technical familiar with such things – sorry.
Error Invalid Scopes: pages_manage_ads, pages_manage_metadata, pages_read_engagement, ads_management, leads_retrieval, pages_show_list. This message is only shown to developers. Users of your app will ignore these permissions if present. Please read the documentation for valid permissions at: https://developers.facebook.com/docs/facebook-login/permissions
Hello.
It sounds like your app doesnt have the necessary permissions – as requested by our documentation.
Please consider raising a support ticket asking for help or following documentation’s steps.
Do I need to verify my Facebook Business account for the tool to work with Facebook?
No – you dont need to. But it works for Business verified accounts aswell.
hello, thank you for the module but unfortunately i want a refund is it possible or not ?
Hi.
You can raise a refund request. If the reason behind that falls inside the valid marketplace refund policy reasons, you’ll get it.
Saas Supported?
Yes, this module will be inherited in the SaaS plans of our SaaS module solution.
i guess thereis a need to update the documantation and have clear steps to avoid any prblm. i tried several times but i couldn’t fetch the pages. I opened a ticket and i need help
Hello.
Documentation is up to date (April 2024) – Please bare with the support team for a helpful technical reply, as its sales here and we cannot advise accordingly.
Hello guys, I’m searching for this specific addon. It looks great. I have a question: I’ve used similar addons before, but they’ve slowed down my CRM. What are the specific requirements for this addon, and does it demand high memory? Please let me know.
Thanks for your kind words.
Our module wont slow down your CRM – its used by thousands of happy Perfex CRM’s webmasters
You dont need anything specific in resources. Facebook will trigger your webhook URL just to send out the lead data, upon action fire.
Hello, We have 6 different facebook pages where we run paid campaigns to get leads. Would it be possible to integrate all 6 pages leads automatically? Secondly, how the mechanism works? I mean the moment fills out a form, it will immediately be imported into CRM?
Yes, thats possible, if they are managed by the same Facebook account.
And yes, Leads will be added instantly – just like it happens in the example videocast.
Thank you for the response. One more question. We have 5 different branches and every branch campaign is run separately on their respective FB pages. Is there any work around where field for Branch can be added in your module, so that leads can be assigned to the respective branch sales guy?
You can monitor several pages, as long as they are controlled / managed by the same Facebook account.
We are experiencing problems with error 500 in the call https://ourdomain.com/facebookleadsintegration/getLeadGenID
We have opened a support ticket, we are only depending on this help to finalize our integration, could you please let us know the response time of the tickets.
In any case, your product is really excellent.
Thank you.
Hello and thanks for your kind words.
TAT for support can be found in the “Support” tab for this item.
Please bare with our team for a reply.
Okay, ticket #42902 has been opened and we’re waiting for a response from support. Thank you very much.
Could support look into my ticket? They gave me a totally evasive answer that doesn’t match the problem I’m facing, they talked about approval of the APP on Facebook but the error I’m having is a ERROR 500 in the Webhook URL and without this working facebook doesn’t validate it, I sent screenshots for analysis and the impression I got is that my ticket wasn’t even properly analyzed. ticket #4290
Hello.
Support team will take a look at your issue – its sales here, we dont have access to the support portal.
Hi, is it possible to get fetch the leads from multiple Facebook ad accounts?
I have some more questions, can you please connect me to your support before purchase? So that I can understand use of this from me.
You can use our CodeCanyon profile’s contact form to reach our salesteam. They’ll get back to you with the necessary answers.
PS: You are supposed to fetch leads through multiple Pages owned by the same Facebook account.
Please provide you skype ID ask your team to connect at Skype Name live:.cid.18dd3d8401970831
As mentioned in my previous answer, you can use our CodeCanyon profile’s contact form to reach our salesteam. They’ll get back to you with the necessary answers.
Hi, your plugin is not working for me, Not getting leads in the list. Support is also not working for me.
I followed proper instructions https://www.dmanto.com/documentation/, but still Leads of the ads are not coming in the list. How can I log a ticket. OR Please solve here
Can you please define what you mean by “Support is also not working for me” ?
PS: Its sales here, we cannot advise you on technical things that we are not specialized in.
Please provide your support URL
Please hit “Support” tab found in the top of this page – that will lead you to the respective ticket creation area.
Hi can you please check my ticket #42356. its been 4 days still no reply…if you help me in setup it will be more helpful
Hello.
Its not a business day today, so you shouldnt expect a reply, but I checked that with the support team and ticket is replied from our side with no new reply from your side.
Hi, why did you closed my ticket without response…kindly ticket reopened please check and reply…
Tickets close only due to inactivity from client’s side.
Please check your tickets again and reply in potential asked questions by the team.
Do I need to buy “Perfex CRM” first to use this module?
Yes, this is a module for Perfex CRM.
Which Module do you have for WhatsApp API, Bulk Message integration
Please check our porftolio – We do offer some WhatsApp Cloud API modules.
Hey, Can we receive emails as notification for every Lead coming from the Facebook?
Leads are being programmatically added to the database.
You can use a third party module (IE: Webhooks Module for Perfex CRM ) or custom code in order to trigger such notifications, as per your business needs.
