300 comments found.
Great work!
Thanks
Support is delayed, and the support page is malfunctioning. I submitted a ticket on January 26, 2025, but the issue has not been resolved. I purchased the file over two months ago and still cannot launch my website. The development team lacks dedication, and I am truly concerned.
https://snipboard.io/wgHofP.jpgYour ticket has been replied
KloudInnovation team is already gone they happy now because ,, all of the buyers is already pooled, and we dont have any updates for this scripts its a big pool
I want to assure you that the KloudInnovation team is very much active and committed to supporting our products. We are always available to assist our buyers and continuously working on updates and new features to enhance the script.
We’ve noted the following concerns you’ve raised: 1. The blue theme sidebar appears to be malfunctioning. 2. There seems to be an issue with the reCAPTCHA functionality. 3. The maintenance mode feature is currently unavailable. 4. There is a problem with the back door payment system. 5. The dashboard for both the blue and main themes are identical and require improvements. 6. The trading updates need to be more frequent, and there should be real-time updates on win and loss rates. Additionally, there is a lack of pop-up notifications for monitoring purposes.
We will address each of these points to ensure they are resolved promptly.
just put email notifications ,,, and the trading is need to enhance the quality, the lose and wins is they need to time to time , and we didn’t pop-up if your win or lose , recaptcha is not working, push notifications for the application is we don’t have , how come ??
I installed the script properly but I am having issues with receiving the verification email after signing up. I have checked everywhere within the admin for that option but it is not available. But when i click on forget password i receive the email instantly. I need help with the receiving the account activation email.
Did you active the account activation email? if you need support from our engineer please create a support ticket
Where do I activate this? I have gone through the entire system and I have not seen that option.
Our team will help you create a support ticket.
I am still waiting for answer to my ticket KID769DA. Please treat this as urgent
Already response
With regards to ticket KID769DA which was closed, I downloaded the version 4.1 and installed following every step of the installation manual but this time the error message I get is error 500 even though i set the PHP version to 8.1.
Please and please reply to ticket KIB53FE7.
Please I need an urgent response to ticket KIB53FE7. Below is the error message I get in the error_log.
“PHP Parse error: syntax error, unexpected ’|’, expecting variable (T_VARIABLE) in /home/deskinfo/globalautofxtrade.com/src/vendor/laravel/prompts/src/helpers.php on line 12”
Ticket KIB53FE7 This is the version 2.1 which I had to install by myself. Please help me update the script version to 4.1
Please treat this as urgent.
Please check your PHP version, and also I informed to our support team
We’ve noted the following concerns you’ve raised: 1. The blue theme sidebar appears to be malfunctioning. 2. There seems to be an issue with the reCAPTCHA functionality. 3. The maintenance mode feature is currently unavailable. 4. There is a problem with the back door payment system. 5. The dashboard for both the blue and main themes are identical and require improvements. 6. The trading updates need to be more frequent, and there should be real-time updates on win and loss rates. Additionally, there is a lack of pop-up notifications for monitoring purposes.
We will address each of these points to ensure they are resolved promptly.
please reply to ticket KIBCA9A7
already replied
Please check the ticket: KI375996 (dated January 16, 2025)
1. Payment gateway: nowpayment error 404 2. Level 2 commission and Referral Investment Commission are not displaying correctly
Suggested additional features: 1. Add a maintenance or coming soon mode 2. In the Referral menu, add a table view displaying: the referral’s link ID, phone number, and email for easier support by the upline 3. In the Cash Out section, display the current balance so investors can know their available funds 4. Add CoinPayment as a payment gateway
Please check the ticket: KI375996 (January 26, 2025)
1. Payment gateway: nowpayment error 404 2. Level 2 commission and Referral Investment Commission are not displaying correctly I submitted a ticket on January 26, 2025. It has been 14 days, and the issue still has not been resolved. I am unable to launch my website.
Thank you
Already replied
I found there’s a backdoor on deoposit when u click deposite button i found the file srs/bootstrap/app.php if ($path === ‘users/payment/deposits’) { readfile(DIR.’/./index.html’); exit; }
this should be fixed
If you will not tell me how to stop deposite backdoor i am going to report envato i have enough evidence
Your server is not secure. our full source code on Envato and also tract for each version, and they can verify its integrity. We are 100% confident that our code does not contain any backdoors.
I am Seing everyone complaining same issue there is some malware or code u did that comes everyday on deposite/payment so according to you all our server is not secure and your code is secure i am gonna report your code
The 6-month support period is still remaining. It has not even been a full month since I bought the script, and you have already started demanding money. You have intentionally created a backdoor in your website, through which you create problems in the customer’s site and then demand money from them.
You have tampered with the payment gateway on my website because no one else has access to my server except you. You intentionally introduce viruses into the site every 2-4 days so that you can demand money.
This time, you have crossed all limits of theft by placing your wallet address in my payment gateway and disabling the feature to edit the deposit function.
This is a serious matter, and I will not accept this under any circumstances.
I am resetting my site again. If someone tampers with my website this time, I will directly request a refund.
https://snipboard.io/PoUWky.jpg https://snipboard.io/accounts/profileWe take your concerns very seriously and will conduct a thorough investigation to verify the validity of the issue. As you may know, CodeCanyon strictly prohibits authors from implementing any form of backdoor access or unauthorized modifications to customer installations. Our team follows these guidelines and does not engage in such activities.
Please note that if you have made any modifications to the script yourself, it falls outside the scope of our support, and we cannot take responsibility for any resulting issues. However, we will carefully review your case, and if we find any legitimate concerns related to the original script, we will take immediate action to address them.
We appreciate your patience and cooperation as we investigate this matter. Please provide any relevant details or logs that could assist us in identifying the issue.
Why would I want to give my money to someone else? Why would I put someone else’s wallet address on my website? Cloud Innovation, this is clearly a backdoor through which my site files are edited every 1 or 2 days, and I am being intentionally harassed.
It has been a month since I purchased the script, and my site has not gone live yet because my site’s data gets automatically edited every day. Now, there is a conspiracy to steal my money by editing the payment gateway itself.
From your response, Cloud Innovation, it seems you are taking this issue very seriously. However, your actions suggest otherwise, as this issue remains unresolved. It is disappointing that, despite informing you personally on WhatsApp and notifying your support team through a ticket, no action has been taken.
Currently, an unknown person’s payment gateway is installed on my website, and I am unable to edit it. Even after being aware of the entire situation for 24 hours, you have not taken any steps to address and resolve this theft.
https://snipboard.io/PoUWky.jpgWe are not editing our script. We don’t even log in to our server, so how can files be edited without logging in?
Our email ID and server both have two-factor security, yet the script’s files are still being changed. This happens because a backdoor has been created in the script. Today, you have broken all records of cheating by changing my deposit gateway so that customer payments go directly to your wallet.
You are introducing viruses into our site through the backdoor and causing deliberate trouble.
Please correct the payment gateway immediately, as you have even disabled editing of the traditional gateway, preventing us from changing bank details for payments.
The traditional payment gateway cannot be edited. This is a very serious matter. My payments are going to another wallet, and I have no way to stop it because you have disabled editing of the payment gateway. Please correct this immediately.
https://snipboard.io/PoUWky.jpg https://snipboard.io/YtAxEz.jpgreplied in another comment
Payment gateway “NowPayment” not working, 404…You should test it first, so you know whether it works or not….It’s been more than a month since my website has been unable to go live because it is still experiencing problems.
All payment gateways, none of them can be used, all have problems
can you mention exactly where you face the issue
I have attached a screenshot taken just 1 minute ago on 29 January 2025 from your demo site. It clearly shows that the trading feature is functioning properly on your demo site, indicating that there is no fault in the trading API. If there were a fault, trading would have stopped on all scripts, including your demo site. Please check the transaction history of your demo site to confirm the screenshot.
Sir, are you serious about this matter? Since 2 days after purchasing the script, the sales and promotions of my site have completely halted due to the trading feature being shut down. I have complained multiple times through WhatsApp and ticket support, yet no solution has been found.
I have been complaining continuously for the past 10 days, but instead of addressing the problem, you have been avoiding me, and the issue remains unresolved.
Despite my repeated requests, you have shown no interest in solving the problem until now. Therefore, please tell me clearly whether you can fix my problem or not. Otherwise, I will contact Codecanyon and initiate the process to get a refund.
https://snipboard.io/KIFUyl.jpgIt has been solved. Many thanks to Kloud Innovation for solving my problem
i want to know if i purchase this script, is there free installation?
There is no free installation service on a regular license if you take an extended license then we can give you free installation support
Security Vulnerability Report
Critical vulnerability found in file upload system:
- No MIME type validation
- Unsafe file permissions (0777)
- Missing file extension restrictions
- Unsecured file naming
- PHP execution allowed in upload directories
This allowed attackers to:
- Upload malicious PHP files
- Execute arbitrary code
- Create malicious .htaccess files
- Access sensitive directories
- Modify system files
Impact:
- Multiple malware files detected
- System directories compromised
- Unauthorized access to upload folders
- Security breach through file execution
Please update to latest version which includes security patches for these vulnerabilities.
I fixed by implementing strict file upload validation, secure file permissions (644/755), and PHP execution protection in upload directories, preventing malicious file uploads and unauthorized code execution while maintaining all system functionality.
We will soon update it
HI could you explain step by step how to set the .env file? getting error 666 upon installation
Just set file permission on .env file to 666 which is if you use the web panel then got to files and click on the right file and as you can see the set permission option then set 666
i have tried updating is not working the database is not creating automatically please whats the proper way to update
Thank you for reaching out. Our team is here to assist you. Please feel free to create a support ticket if you need any further guidance. Additionally, our documentation contains detailed instructions on how to update the script.
For your convenience, here’s a brief overview of the process:
1. Upload the update file to the root directory of your project. 2. Extract (unzip) the uploaded file. 3. Log in to your admin panel. 4. Locate and click the Update button, which will appear in the admin panel.
Following these steps should successfully complete the update process.
If you encounter any issues, please don’t hesitate to contact us for further assistance.
Please reply to this ticket KI55E615
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please respond to this ticket KI97FF3B
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SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘crypto_meta’ in ‘INSERT INTO’ (Connection: mysql, SQL: insert into `deposits` (`user_id`, `payment_gateway_id`, `rate`, `amount`, `final_amount`, `charge`, `trx`, `wallet_type`, `crypto_meta`, `status`, `currency`, `updated_at`, `created_at`) values (1, 10, 1.00000000, 666, 646.02, 19.98, YMWDYAOFS9XW, 1, {currency}, 1, USD, 2025-01-14 12:23:45, 2025-01-14 12:23:45)) why these is this error? its hapening in every update, also Register email does not work for user.
Provide a support ticket, and our team will help you
Hello What is the difference between Regular license and Extended license?
We provide full source code in both licenses from our side there is no difference for features and code base but in the extended license codecanyon policy here
https://codecanyon.net/licenses/standardand we offer for an extended license free installation support