32 comments found.
I recently purchased your Work Fleet application and I am currently preparing it for deployment on both Android and iOS. Our platform operates on a subscription model, where artisans are required to subscribe in order to access and use the service.
I would like to clarify how the app handles subscriptions on iOS and whether it is fully compliant with the policies of and the .
Specifically, I would like to understand:
1. Does the mobile app include built-in subscription support using Apple’s official in-app purchase system (via )?
2. If subscriptions are instead handled on a website or external payment gateway, how has this been implemented in a way that avoids App Store rejection?
3. Has this app previously been approved on the App Store with a subscription requirement for service providers (artisans)?
4. If the current version does not include Apple in-app purchases, what modifications or additional modules would be required to make it compliant?
Our goal is to ensure that the app is approved during App Store review while maintaining our existing subscription model on the web platform.
I would appreciate any technical documentation or guidance you can provide regarding recommended configuration or best practices for iOS deployment.
Thank you for your support.
@AmentoTech. Am still waiting for response. No response to my mail or reply here
Hello,
Thank you for your detailed message, and we sincerely apologize for the delay in our response.
Could you please reach out to our team directly at help@amentotech.com regarding this matter? Our support team will be glad to assist you with all the technical details and guidance related to iOS subscriptions and App Store compliance.
Also, once you’ve sent the email, please let me know here so I can help prioritize and speed up the response for you.
Thank you for your patience and understanding.
Best regards, Support Team
Hi, just purchasing Workreap and this would be great to add to it. Do you offer an install service? Also where would this be hosted?
Hi there!
Yes, we do offer an installation service. Please contact us at help@amentotech.com, and our management team will be happy to assist you.
Best regarads, Support Team
presale question, do you have a link to download de ios version to test it? this app comes for both plataform andoroi and iphone? thanks
Hello,
Thank you for your presale question.
We don’t have an iOS test version available at the moment. The app is built with React Native, so it works on both Android and iOS. You can test all features on the Android version, and they will work the same on iOS as well.
Berst regards, Support Team
The Workfleet Zip inside your actual download can not be unzipped. The file is corrupted. I wrote already a email to help@amentotech but no reply since 3 days. We need to update due to google play store terms but we cannot as the download is corrupted. Please fix it and write me a comment once you’ve fixed it. I will not buy a support lisence to tell you that your files are broken. Downloaded it 10 times, and on different browsers and machines.
still no reply and no fix…
still no reply and no fix…
Hello,
We’ve checked the zip file on our side and it is working fine, so the issue may be related to your system or extraction tool. Could you please try downloading it again and extracting it using a different unzip tool (such as WinRAR or 7-Zip)?
If the issue still persists, kindly share your purchase code with us via help@amentotech.com, and we’ll provide you with a direct download link.
Best regards, Support Team
I have been sending mails and messages regarding the issue am having setting up my workfleet React Native App that I purchased through envato over two months ago now but it seams you are less bothered about providing support services but sales. we purchased 90% of all the products you are selling on envato with support except workfleet that was purchased without support due to omission at the point of sale. All the mail I have sent to resolve the issues was effort in futility except it was deliberate. how do you sell such a tech and your support line is so rigid.
You can do better! if you want to build a sustainable brand or you are just here to make as much money as you can before disappearing into the tin air.
VERY VERY DISAPPOINTED!!!!!!!!
Hello,
Thank you for reaching out, and we sincerely apologize for the frustration you’ve experienced.
We understand how important timely support is, especially when you’re working with a complex product like the Workfleet React Native App. Please know that we are actively working on the app and addressing reported issues.
While we do prioritize supporting customers with an active support license, we genuinely value all our users and take your feedback seriously. We’re sorry for any delay in response and are committed to improving your experience moving forward.
If you’d like to continue the discussion or share more details about the specific issues you’re facing, please feel free to reach out again—our team will do its best to assist you.
Best regards, Support Team
Hi.
If you genuinely want to help, you will respond to at list one of my mails for support or tell me how to activate a licence support so I could get the necessary assistance if this is not a damage control.
Would it not be easy for you to share a support link here to get the assistant I wanted even if I have to pay for priority service than this consolation message with no direction. am sorry to use those words but is very frustrating and annoying to buy a product that can’t be use.
You can do better than this and I wish it never get to this and I hope you never get dragged into legal mess with this your product because your documentation and product/service expectation is not consistent with what was advertise or sold to us.
We will be watching closely.
Regards,
Unsatisfied Customer
Hello,
Thank you for reaching out, and I’m truly sorry to hear about your frustrating experience.
We want to help resolve this for you as quickly as possible. However, we haven’t been able to locate any of your previous emails. Could you please resend your message to help@amentotech.com ? Our technical team is ready to review your issue and assist you directly.
If you’re looking for priority or licensed support, we’ll also be happy to provide guidance on how to activate that once we receive your email.
We understand how important it is for the product to work as expected, and we’re committed to providing the support you need to get everything running smoothly.
Thank you for your patience, and again, we apologize for the inconvenience.
Best regards Support Team
Hi
Mail sent. subject: Priority Service and License Support email address: oluwatimilehin*dade@gmail.com body: Hi There,
This is one of the several e-mails sent with no response to request support for my workfleet React Native App purchase through Envato Market. I am requesting guidance on how to activate priority service and license support so I can create a support ticket to shere issues that needed your quick attention.
Thanks and hopefully you will respond this time
Regards
Timi
Hi Timi,
Thank you for reaching out.
Our team has replied to your email regarding priority support. To proceed, please create a support ticket at: https://amentotech.ticksy.com
If your support period has expired, feel free to contact us directly via email at help@amentotech.com, and we’ll be happy to assist you further.
We appreciate your patience and look forward to resolving your concerns.
Best regards, Support Team
hi will you reply on ticket
Hi,
Yes, we will respond to your ticket as soon as possible. Our support team reviews all inquiries in the order they are received, and you’ll be notified once there’s an update.
Thank you for your patience!
Best regards, Support Team
you should make this app work, or leave it but do not cheat the customer here. Thank you
Hello,
We understand your concerns and truly apologize if you feel disappointed. Please be assured that we are committed to supporting our customers and continuously improving the product. Our team is actively working on updates to enhance the app experience, and we’re here to help resolve any issues you’re facing.
Thank you for your feedback — it’s important to us.
Best regards, Support Team
Hi,
am having trouble setting up my app. from one dependency error to the other.. for over three days now, I have been battling with metro bundler error of this type: error Cannot read properties of undefined (reading ‘handle’). TypeError: Cannot read properties of undefined (reading ‘handle’) at Function.use (C:\Users\Timidade\Desktop\Project01\diipsolution\node_modules\connect\index.js:87:21) at exports.runServer (C:\Users\Timidade\Desktop\Project01\diipsolution\node_modules\metro\src\index.flow.js:146:15) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async Object.runServer [as func] (C:\Users\Timidade\Desktop\Project01\diipsolution\node_modules\@react-native\community-cli-plugin\dist\commands\start\runServer.js:136:26) at async Command.handleAction (C:\Users\Timidade\Desktop\Project01\diipsolution\node_modules\@react-native-community\cli\build\index.js:139:9)). I have not even started building for release.
Here is my check audit: PS C:\Users\Timidade\Desktop\Project01\diipsolution> npx react-native doctor Common ✓ Node.js – Required to execute JavaScript code ✓ npm – Required to install NPM dependencies ● Metro – Metro Bundler is not running
Android ✓ Adb – Required to verify if the android device is attached correctly ✓ JDK – Required to compile Java code ✓ Android Studio – Required for building and installing your app on Android ✓ ANDROID_HOME – Environment variable that points to your Android SDK installation ✓ Gradlew – Build tool required for Android builds ✓ Android SDK – Required for building and installing your app on Android
I have everything checked at a point but still not building. At this point, I will like to use your service to set it up even if it require additional charges. Please let me know what I have to do because I cant seams to create ticket either for support.
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Best regards, Support Team
I cant create a support ticket for this product.. maybe I need to upgrade my support package
Hello,
If you’re unable to create a support ticket, it’s possible that your support period has expired. No worries — please email us through our profile page, and we’ll be happy to assist you directly.
Looking forward to helping you resolve the issue.
Best regards, Support Team
I have sent similar message before with no respond. I have send direct message from your profile again as requested. hopefully I will get respond this time if you can help with follow up. we are already 1 month behind schedule. thanks
YOu can always record your queries to support channel and team will help you
Hi Amento Tech,
ever since I update to latest workreap version 3.3.6 any update I made on the WR Settings 3.3.6 is not effective on the website e.g style settings, email settings, reset password no more functional, not receiving notification emails anymore, auto email verification not working and more.
is this a general problem or just peculiar to my website. also, when are we likely going to have workfleet react native app update?
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com or email us at help@amentotech.com, and our support team will be glad to assist you.
Thanks!
Is there an estimated date for the next update? For now the app literally doesnt do anything.
Hi, thank you for reaching out.
We understand your concern. The development team is actively working on the next update, but at the moment, we don’t have an exact release date to share. Rest assured, improving functionality is a priority, and updates will be released as soon as they are ready.
We appreciate your patience and understanding. If you have any specific issues in the meantime, feel free to submit a support ticket and we’ll do our best to assist you.
Best regards, Support Ticket
It will sync with Workreap settings? For example, if I’ve modified payout methods, it will sync the same? O rdo I have to set it manually? Thank you
Hello,
Thank you for reaching out — we’re here to assist!
Yes, the system will automatically sync with your Workreap settings. If you’ve modified your payout methods there, those changes will be reflected without the need to set them manually.
Let us know if you have any other questions!
Best regards, Support Team
Hi, I need someone who can set the up for me
Hello,
Please refer to our detailed guide for setting up the app here is the link: https://envato.amentotech.com/docs/workfleet/.
If you encounter any issues, feel free to contact our support team at https://amentotech.ticksy.com, and we’ll be happy to assist you.
Best Regards, Support Team
Hello, I’m waiting for the mobile app to have notification and messaging features. How many days will it take for these features to be available? For instant messaging, will a service like Pusher be used, similar to what WP Guppy uses? In other words, will there be real-time messaging?
Hi fdsakaryaa,
Thank you for your inquiry! We do have plans to release the messaging feature in the near future. Once it is ready, we will notify our users.
Stay tuned for updates, and feel free to reach out if you have any further questions!
Best Regards,
Support Team
Hello, Please clarify if the updated app and website will work with the earlier wordpress version. \
What happens to some of us who had previously purchased the first apps and now we are required to purchase again
Hi sabastian_muoka,
Thank you for reaching out.
If you are switching to the new version, please note that it comes with a separate app, which means it may not be fully compatible with earlier WordPress versions. We recommend updating your website to the latest version to ensure seamless functionality.
Let us know if you need further clarification or assistance!
Best Regards,
Support Team
Hello,
I’m interested in purchasing this theme, but after testing the demo on Android, I noticed some missing features. Specifically:
Messages feature is absent. Booking functionality is missing. There is no option to review a freelancer or service (I couldn’t find a review block). Freelancers don’t have a button to add a service. Freelancers don’t have a way to manage (edit or delete) services. Employers don’t have a button to add a project. In the freelancer’s dashboard, the app crashes every time I press “Profile Settings.” There is no Notifications feature, which is unusual for a marketplace mobile app. I’d appreciate your response so I can make an informed decision. Looking forward to hearing from you!
Hello,
Thank you for your interest in our Workfleet app.
Currently, the app has limited features in this release, but we are actively working on adding more functionalities in future updates.
Please note that this app is designed to work exclusively with the Workreap theme: Workreap – Freelance Marketplace WordPress
Theme(https://themeforest.net/item/workreap-freelance-marketplace-wordpress-theme/23712454)
Let us know if you have any further questions!
Best Regards,
Support Team
So the theme is useless now, no messages, no post services or projects, no notifications, we should do all these features!! Don’t you have any fully functional mobile app that is compatible with the wordpress theme and updated?
and by the way is it compatible with the laravel version (as a backend: https://codecanyon.net/item/taskup-a-freelance-and-service-finder-marketplace/40472826) or just the wordpress version?
Hello,
Currently, the app is in its first phase. The second phase, which includes features like task/project management, notifications, and more, is under development and will be released soon.
Please note that the app is only compatible with the Workreap theme.
Best Regards,
Support Team
hello. how to translate or add new language to application?
Hello,
To translate or add a new language to the application, you’ll need to add the language manually. Most translations are handled on the WordPress side, but for the app itself, some translations are managed through the app’s translation folder. You can find this folder within the project files and update or add new language files accordingly.
If you need further guidance, please let us know.
Best Regards,
Support Team
Hi, please see Private Ticket #3805875
Hello,
Our team has responded to your private ticket #3805875. Please check it for further updates or assistance.
Best Regards,
Support Team
Hi,
To find your license or purchase code, please go to the Downloads section of your Envato account. Under the dropdown menu for your purchased item, select the option to download the License Certificate & Purchase Code.
You can also follow this guide for more details: Where Is My Purchase Code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeIf you need further help, feel free to ask!
Best Regards,
Support Team
Hi, please see Private Ticket #3803619 thank you.
Hi,
Our team has responded to your private ticket #3803619. Please check the ticket for further details, and let us know if you need additional assistance.
Best Regards,
Support Team
Hello, my server doesn’t support node.js. Can i use workfleet?
Hello,
Thank you for your query.
Workfleet is a React Native mobile app, and you can export the IPA and APK files from it. However, Node.js is required to manage the necessary packages and dependencies during the build and compilation process.
If you don’t have Node.js support on your server, you can set up a local development environment on your system to build the app and export the required files.
Feel free to create a support ticket at https://amentotech.ticksy.com if you need further assistance.
Best Regards,
Support Team
Can the interface be translated into Traditional Chinese? Can you help me put it on IOS and Android for a fee?
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
