710 comments found.
I have already send the issue in skype but you didn’t respond on skype. Plz respond
Hi there,
Okay, let me check on Skype 
Thank you,
Best regards.
Several Messages I have send to Support Team, But No Reply from Them.
I hope I will get reply Here.
I’ve received notifications that updates are available for scripts. As I am new to this field, I would greatly appreciate your assistance in updating the scripts.
Could you kindly provide a video tutorial or link that explains how to perform the updates?
Thank you in advance for your help, and I look forward to your response.
Hi there,
Please get in touch with me via Skype: support@themeluxury.com. I’m happy to help 
If you don’t want to install the software, use the Web version here: https://web.skype.com.
If you cannot sign up for Skype, contact me via Facebook: https://www.facebook.com/ThemeLuxury.
Thank you,
Best regards.
Hi there,
Please get in touch with me via Skype: support@themeluxury.com. I’m happy to help 
If you don’t want to install the software, use the Web version here: https://web.skype.com.
If you cannot sign up for Skype, contact me via Facebook: https://www.facebook.com/ThemeLuxury.
Thank you,
Best regards.
I messaged you on Facebook and Skype, please reply there
I get 500 error, when i try the autorewrite and text tools, by the way, where is the api for this, why you dont put openai api, for extra features, this will be an all in one amazing and the best tool in codecanyon
Hi there,
Please get in touch with me via Skype: support@themeluxury.com. I’m happy to help 
If you don’t want to install the software, use the Web version here: https://web.skype.com.
If you cannot sign up for Skype, contact me via Facebook: https://www.facebook.com/ThemeLuxury.
Thank you,
Best regards.
i already send msg visa skype. and too long waiting and reply aftr next day. only tools not installed now today i again send you proof image tools alreayd instaled but after your update not working. and also you are not avaible at skype. i think only as formality. i think i realy wasted money with you.
Your problem has been solved 
THANKS
Hi my name salima333, I buy your 2 products SumoSEOTools – Online SEO Tools Script and SumoWebTools – Online Web Tools Script, but i can’t download it because my antivirus detect virus and brick it, please send to me link without virus
Hi there,
Don’t worry. If you download it directly from Codecanyon, it will be 100% clean and safe 
Thank you,
Best regards.
I can’t, beacause virus exist in your link in Codecanyon, you can replace with safe link please.
If you encounter errors with the download link from Codecanyon, contact the Envato team for assistance or turn off your antivirus.
Hi, I have been trying to get support from you guys over Skype and you initally responsed and then stopped responding. I am unable to use your script. Please help,
Issue:
I just purchased Sumo SEO Tools and I am getting 500 error on all tools
Class “App\Classes\YoutubeTagGeneratorClass” not found its install perfectly if you need purchased code let me know
Issue resolved, thanks
After updating, I have already updated the YouTube API, Moz API, and all other APIs, and re-uploaded all paid and free add-ons. However, some modules, such as the YouTube Thumbnail Downloader, are still not functioning properly. Please check what might be causing the issue in your recent update.
Please note that this is not related to a support update but seems to be a built-in issue in your script that appeared after the update. Additionally, I would like to know how to secure your script. I have already reinstalled Backup after checking your script.
I’ve read all the comments, and many users are repeatedly mentioning that some plugins are not working. Kindly look into this issue and let me know what the exact problem is.
Hi there,
Have you imported the latest version of Addon?
Please take a look: https://codecanyon.net/item/sumowebtools-addon-package-for-sumoseotools/48966096
Thank you,
Best regards.
as your link send i again download upload as per you documnetition but still youtube downloader and some adon not showing and working. means issue from your side and fake adon. kindly clear me this issue. this issue face afte ryour new update. isee all coments all is complaint for this issue. i already updated and rechek my all apis is working fine.
Hi there,
Please get in touch with me via Skype: support@themeluxury.com. I’m happy to help 
If you don’t want to install the software, use the Web version here: https://web.skype.com.
If you cannot sign up for Skype, contact me via Facebook: https://www.facebook.com/ThemeLuxury.
Thank you,
Best regards.
ok i already sent msg, waoting reply
i already send msg visa skype. and too long waiting and reply aftr next day. only tools not installed now today i again send you proof image tools alreayd instaled but after your update not working. and also you are not avaible at skype. i think only as formality. i think i realy wasted money with you.
Your problem has been solved 
Hi friend,
Please add the following tools that are missing and very important:
1. Pagespeed Insights Checker 2. YouTube Thumbnail Downloader 3. Plagiarism Checker
AtoZ SEO Tools has it https://codecanyon.net/item/atoz-seo-tools-search-engine-optimization-tools/12170678
But I like your script better and it only needs those tools mentioned to be complete and beat the competition. I hope you can add it in the next updates, thanks.
Hi there,
I will consider this. Thanks for your suggestion 
Thank you,
Best regards.
Thank you.
what paid api we need to connect to get the data?
Hi there,
YouTube Tools uses Google API, and Moz Tools uses Moz API.
These are tools that use Moz API:
- Backlink Checker
- Domain Authority Checker
- Page Authority Checker
- DA PA Checker
- Moz Rank Checker
Thank you,
Best regards.
I’ve encountered an issue and have been trying to reach out to you for almost a month, both via email and on Facebook, but have received no response. The customer support has been incredibly disappointing and unhelpful
Hi there,
I replied you on Facebook 
Thank you,
Best regards.
Hi, is there any plan for Black Friday or Cyber Monday offfer for this product?
I am planning to integrate this into my website https://alstonantony.com/ will sub domain or sub folder will work?
Hi there,
Yes, you can install this script as a subfolder.
Thank you,
Best regards.
Thank you any news on black friday or cyber monday offer this year?
Hello,
I had already sent an email to support five days ago without any response. I understand that you prefer handling this over Skype, but I would appreciate a more direct response through email if possible, as I’ve already provided the details of my issue. Thank you for your understanding, and I look forward to resolving this promptly.
Best regards,
Hi there,
Please get in touch with me via Skype: support@themeluxury.com. I’m happy to help 
If you don’t want to install the software, use the Web version here: https://web.skype.com.
If you cannot sign up for Skype, contact me via Facebook: https://www.facebook.com/ThemeLuxury.
Thank you,
Best regards.
Google Index Checker, YouTube Video Statistics is not working. Screenshot sent to Skype. And i disabled my ad blocker it shows me again that i have my ad blocker active. Waiting for response.
Hi there,
Okay, let me check on Skype 
Thank you,
Best regards.
Hi, I purchased the theme and when I test a tool, they show me 500 | Sever Error. Please can you help me fix this problem. My site: seotoolseo.com I contacted you in Facebook, this is my username: Soufiane Daifallah
Hi there,
Okay, let me check on Facebook 
Thank you,
Best regards.
Hi admin when I try to update my script on hostinger file manager then I found error on my website. So can do update system through Admin Dashboard?
Hi there,
Please get in touch with me via Skype: support@themeluxury.com. I’m happy to help 
If you don’t want to install the software, use the Web version here: https://web.skype.com.
If you cannot sign up for Skype, contact me via Facebook: https://www.facebook.com/ThemeLuxury.
Thank you,
Best regards.
check your skype urgently please.
Hi there,
Okay, let me check on Skype 
Thank you,
Best regards.
I have purchased the theme for a domain youtubebooster.net. The domain got expired recently and I do not have any way to deactivate the license so that I can use the same purchase code for my new domain. Please help.
I have bought the complete package with the domain and license from a seller in Flippa. Is there any reselling policy that I must be aware of.
You are using our script illegally.
I have purchased the theme for a domain youtubebooster.net. The domain got expired recently and I do not have any way to deactivate the license so that I can use the same purchase code for my new domain. Please help.
I have bought the complete package with the domain and license from a seller in Flippa. Is there any reselling policy that I must be aware of.
I see you are not currently a customer who purchased the script. How do you have it? Are you using our script illegally?
Hello,
I recently purchased the SumoSEOTools – Online SEO Tools Script and configured it according to the instructions. However, I encountered a 500 Server Error when trying to use some of the tools, despite verifying both the server configuration and script settings. I reached out to support to help identify and resolve the issue but, unfortunately, have not received any response.
Could you please address this matter? A swift resolution or at least an acknowledgment of the issue would be greatly appreciated.
Thank you.
Hi there,
Please get in touch with me via Skype: support@themeluxury.com. I’m happy to help 
If you don’t want to install the software, use the Web version here: https://web.skype.com.
If you cannot sign up for Skype, contact me via Facebook: https://www.facebook.com/ThemeLuxury.
Thank you,
Best regards.
Hello,
I had already sent an email to support five days ago without any response. I understand that you prefer handling this over Skype, but I would appreciate a more direct response through email if possible, as I’ve already provided the details of my issue. Thank you for your understanding, and I look forward to resolving this promptly.
Best regards,
I’m sorry, but my inbox currently has thousands of unread emails, so I can’t tell which email is yours 