4912 comments found.
Hello, I had subscribed for one year of support, unfortunately the support was not able to make youzify work on my FSE theme.
I’m trying again, I would have needed to have a piece of code for the youzify theme to use a page by its ID because my theme does not have a footer and header that buddypress can retrieve but it does have a page by by default when none is assigned.
Support message Thanks for your patience. Our development team used the following snippet to resolve the header/footer issue
https://gist.github.com/KaineLabs/6501bfb725fa696c28dc658d02230fe5Unfortunately it didn’t work
HI anthonydreams,
Thank you for reaching out!
We’d love to assist you, but providing full support in the comment section is quite limited. For the best and fastest help, we recommend submitting your request on our support forum, where our team can provide detailed guidance and troubleshooting.
Thank you for your understanding.
Best Regards, KaineLabs Team.
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Hi, I understand, I purchased a year of support which expired, and support could not resolve this problem so I can no longer exchange it with support. Buddypress works smoothly without youzify. But once youzify is activated, the pages do not display the header, footer etc… It’s an FSE theme my ticket is 3747773
Hi anthonydreams,
After reviewing your ticket, we found that this issue is beyond our control as it involves a third-party conflict. We have made our best efforts to ensure Youzify is compatible with FSE themes, but unfortunately, resolving this entirely from our side is quite challenging. We highly recommend reaching out to the theme author for further assistance, as they may have a better solution for this specific compatibility issue.
Best Regards, KaineLabs Team.
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Can you advise how to make all boxes have curved corners throughout for stylistic purposes https://prnt.sc/G68Hmp16eUC6
I didn’t want to add another support ticket, and hope for advise on this. Cheers.
Hi pronat_ops.
Achieving this would require extensive CSS customization because each Youzify block component has a unique class. Applying a universal rounded style to all block bodies would mean writing a large amount of custom CSS for every individual element. Unfortunately, this makes the request highly complex and not practical to implement efficiently.
Thank you for your understanding.
Best Regards, KaineLabs Team.
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got it thanks for the clarity
Hello, there is a problem that the content does not open on the whole page and goes to the left, the theme is Astra
Hi Seriy1989,
I believe this is a minor styling conflict between Youzify and the Astra theme.
Please consider submitting a support ticket on our forum:
https://kainelabs.ticksy.com/
Our support team will be happy to assist you.
Best Regards, KaineLabs Team.
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Has anyone experienced random empty spaces in members’ directory? I set 9 members to be displayed in each page in the members directory. It shows 9 indeed, but it randomly leaves empty spaces as well.
Hi Aliadli,
We tested the issue on our staging environment but were unable to replicate the problem you reported. There could be several factors causing this on your website.
To help us investigate further, please consider submitting a support ticket on our forum:
https://kainelabs.ticksy.com/
Our team will be happy to assist you.
Best Regards, KaineLabs Team.
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Hello, is it possible to remove the sidebar on the wall? I prefer to have only the content occupying the entire width, without sidebars.
Another question, I am getting a 404 error on the links
.../user/media/photos/.../user/media/videos/Is there any option I need to check or configure? I’ve been looking but I don’t see anything at the moment.
Thank you.
Hi centrowebs,
There could be several reasons for this issue. Unfortunately, we can’t determine the exact cause without checking directly into your back-end.
We recommend reaching out through our support forum, where our support team will be happy to assist you.
Best Regards, KaineLabs Team.
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the last version 3.5.6 has a big bug! after the install is the sort activity stream in the groups full with other posting .. the group activitys are defect. How can i download the last version??? Why you dont put in in the download zip the newest and the latest version
Hi vivaline
Could you please report this to us via email at contact[at]youzify.com, including a video recording or screenshots? This will help us better understand the issue.
We will thoroughly check on our end, and if the issue is confirmed, we’ll work on a fix and provide you with the updated version as soon as possible.
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When we click on the “Subscription” page, we do not see any subscription list or the “Renew” toggle option. Instead, we receive the following message:
“Hello USER NAME (not USER NAME ? Log out)
From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.”
Please check and do the needful
Hi Asaihq,
We sincerely apologize for the inconvenience caused.
Our website system has been fixed, and we kindly ask you to check again on your end.
If the issue persists, please don’t hesitate to reach out to us at contact[at]youzify.com. We’ll be more than happy to assist you further.
Best Regards, KaineLabs Team.
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Thanks for update. I will check and let you know
Auto renew – Toggle option not showing if we active Youzify plugin.
hidden subscription-auto-renew-toggle-on” aria-label=”Disable auto renew”>We are getting “Hidden” div element.
Also, as you mentioned previously “Our website system has been fixed, and we kindly ask you to check again on your end.”
What we need to get your changes. Please guide and support.
Hi asaihq,
Thank you for reaching out.
To properly investigate your request, we will need to check it directly on your website. Since this requires support access, we kindly ask you to renew your support license. This will allow you to access our support forum, where you can securely share your website credentials. Let us know if you need any assistance with the renewal process!
Best Regards, KaineLabs Team.
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Is this the only change in the newest update ?
Change Log!!- Version 3.5.6 24 January, 2025 – Fix – Increased Validation Security for Reviews
Hi zerotechz,
Thank you for reaching us.
We’ve addressed several bugs and enhanced compatibility with our upcoming add-on, Youzify Story. The most significant update, however, is the improved validation security for reviews. This enhancement plays a crucial role in strengthening website security and ensuring seamless synchronization with the latest updates to the Instagram and Facebook API systems.
Please let me know if you have any other questions.
Best Regards, KaineLabs Team.
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Hello. Do you have iOS and Android mobile apps? (Or will you create them?)
If not, can you please help us create such apps (using Flutter or other solutions, according to your advice)?
Thank you.
Hi, I have asked many queries and it’s still within 2 days but I’m stuck with some things can y’all check my many support tickets and start chipping away at sharing the answers so I can progress ASAP.
Thanks again for the continued support.
Hi pronat_ops,
We apologize for the inconvenience.
Since we’ve received a higher volume of support tickets than usual this week, I have asked our support team to respond to your tickets and resolve them as quickly as possible. We will do our best to address the issue promptly.
Thank you for your patience.
Best Regards, KaineLabs Team.
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Thank you, there’s still quite a few open but I seen a couple of replies. I await soon to get the response also on the other ones thanks again.
Hello please make a response on these tickets today:
Private Ticket #3801410 (urgent)
Private Ticket #3805326 (important)Private Ticket #3803735 (Important)My bad this one is actually urgent also Private Ticket #3805326 as it impacts user completeness and signups, can you respond on this one today please Kaine Team
Hi pronat_ops,
Thank you for reaching out to us!
We wanted to let you know that we’ve received your support ticket, and our team is here to assist you. Rest assured, we will do our best to resolve your concern as soon as possible.
Please note that our response time may take up to 1 business day, but our support agents are committed to addressing your ticket at the earliest opportunity.
We appreciate your patience and understanding.
Best Regards, KaineLabs Team.
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Ok thanks. Please check my account and try to work through the various outstanding tickets there are a few that are more then 3 days, and also a few I noted you can close. If you can answer each thing please I would be grateful so we can launch and test the community as it is almost ready
Hi pronat_ops,
Thank you for your understanding.
Best Regards, KaineLabs Team.
But you keep just closing the tickets I’ve said to close and not responding to the open ones where I’m waiting for an answer. PLEASE can you check my account and respond to the open tickets. I can be understanding, but you’re delaying my project because many tickets are open needing response. Please can someone check my account and just go through the tickets one by one so I’m clear and up to date. There’s between 5-10 tickets (as I have separated the issues)
Hi pronat_ops,
After carefully reviewing your tickets , we’ve come to the conclusion that our plugin may not be the best fit for your specific requirements. While we strive to accommodate a wide range of use cases, we also want to ensure that you have a solution that fully meets your expectations and needs.
To assist you better, we’d like to offer you a full refund for your purchase. Our goal is to provide a positive experience, and we believe this is the best way forward in this situation.
Please confirm if you’d like to proceed with the refund, and we’ll process it promptly. If there’s anything else we can do to assist you, please don’t hesitate to let us know.
Best Regards, KaineLabs Team.
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Hi Kaine Team,
I’m happy with the product so am not looking to get a refund. We are about 2 weeks away from soft-launching – moving to an alternative at this point would cost us months of work because I am already familiar with Youzify from being a customer a few years back on another project.
I don’t feel you’re not providing a positive experience. As you note my prompts were just for getting a reply to some of my tickets that were taking a bit longer to respond to. I didn’t know if they were lost or if anyone was handling them. Niyas has been responding to them in the last couple of days which is why I didn’t make more help requests here.
I’ve said before in prior comments that Youzify is a good product and I recommend it. But my asking for expedited feedback was because your support says it’s 1-2 days, but some tickets take longer without any note or response that it’s being looked into. These are fair comments (I haven’t been rude) and I don’t think it warrants me having to stop using your service (which I even told in a recent ticket that I would personally pay more for this I think the price is fair. I also purchased the all-access pass – so am committed to using it).
Thank you for your willingness to help. But I don’t need a refund at this time.
Hello pronat_ops,
Thank you for your kind words about our product. After reviewing your support tickets, we noticed that you have submitted multiple requests and seem to be facing some difficulties. That’s why we initially thought Youzify might not fully meet your needs and offered you a refund.
However, we’d be happy if you still wish to continue using Youzify. To ensure efficient support, we kindly recommend submitting only one or two tickets at a time and waiting for our response and resolution before submitting additional requests. This will help us assist you more effectively. We appreciate your understanding!
Best Regards, KaineLabs Team.
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I can take that feedback on going forward. There’s just a lot right now when trying to configure it. I usually don’t contact you unless I have researched and cannot find the answer or figure it out.
I’m also mindful this is happening in the midst of your new release and having to tackle the bugs related to that. I have been as patient and mindful of that. But when I’m stuck, I do need y’all to come through for us.
There’s still several tickets some no responses over a week. If someone can just knock the open ones out today then things can be easier going forward.
E.g. one where the profile and friends requests are broken are urgent, then others where you said you’d send me a code or make a code but no further response. Other small queries like how to customize something – if you could just have someone go through the remaining open ones I can progress the project because we are nearing our soft launch and have thousands of people on our waitlist for the platform. We need to soft launch first.
So, can you have someone check and clear all the open tickets please? Today preferably. Let’s clear the prior queries and then we can have smoother relations from here on.
Thanks y’all we’re excited to progress.
THese are not complaints, they are the backlog of support requests still open. Once cleared our needs will be more limited. We want to soft launch shortly please check soon as possible within today would be great. Please.
Final remaining (some more than 2 weeks) Please check my support tickets as they were not cleared: 3801481, 3811242, 3811369, 3801440 3808623, 3804317, 3801174, 3809798 (small followup) 3807322, 3806636, 3801188, 3806273, 3801410
please, check the open tickets. I’m also interested in talking about possible paid onboarding/faster support services, to expedite our needs during this launch period. Email me to discuss. Because we are close (within 1.5 weeks) of the soft launch and it’s taking 1-2 weeks for some of my queries to be answered. Please message my email or respond to ALL tickets today to clear them. We need this done so we can work on implementation and testing. As you’ve seen my support requests have slowed (per your request and my needs have mainly been covered), but the backlog needs clearing. Please handle with urgency, respectfully, it’s gotta be—today!
Note for anyone new to Youzify… Our requirements are a little picky than the normal user. The support is great but admittedly I had a lot of tickets, and I think they have struggled to keep up with them amid the new version just released. Overall I cannot fault the customer service support is friendly, helpful, and even will go into the WP site to do small fixes; which I deeply appreciate. I have checked out BuddyBoss, using only Buddypress, Peepso, and various others, and at this time I still feel Youzify is the best of the bunch for our needs overall. I can give a better review once all the tickets are resolved
Just nudging them to get a move on with the aged tickets because we got places to be and things to do
(to Youzify please read the last 2 messages and please reach out to me TODAY so we can get things sorted. Once again; these are not complaints – just need to get the issues solved because we cannot launch without those tickets resolved, and we need to test them and make our video guides (which we can’t do till the tickets are cleared), please we are long time waiting.]
Hello There,
I have a few pre-purchase questions.
1. To start out, my client ONLY wants the Membership and Members Listings options. Groups, comments, image sharing, and the rest that make the site a full-fledged community site like Facebook will come later.
Is it possible to ONLY enable these 2 features?
2. I took some time to read through the comment area, and I saw something regarding hosting. My client currently has HostGator as their hosting.
Can my client run this from their current hosting, or must it be an Amazon hosting option?
Thank You!!!
Hi DigitalChica,
I’ll be happy to assist you.
1. Yes, absolutely! In Youzify, you can disable any feature that you don’t want to use.
2. It depends on the size of your community. If you have only hundreds of members with normal traffic, a hosting server like Hostgator should be sufficient.
However, if you have thousands of members with very high traffic, I would recommend using a VPS.
Please let me know if you have any other questions!
Best Regards, KaineLabs Team.
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Smiles! Thank You for your timely response. WoW! Thank you.
Another question. My client is using the Aardvark BuddyPress Theme. On the dashboard, there’s an advertisement for the ‘Youzify All Access Pass.’ Does this plugin include the items in the all-access pass, or is that in addition to this plugin?
Hi DigitalChica,
The Youzify All Access Pass includes all the add-ons available on our website:
https://youzify.com/buddypress-addons/
However, please note that the package does not include Youzify Pro as the core file, as it is sold separately.
Let me know if you have any other questions!
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Hi!!!
So this plugin is the Youzify Pro? My apologies for not understanding. My client wants everything possible for their site to be successful.
Best Regards, Chica
Hi DigitalChica,
You can purchase Youzify Pro on Envato here, which is the core plugin. It already includes hundreds of features to help you run your online community platform.
However, if you need additional features like Member Restrictions, allowing members to edit their posts, block other members, and advanced member search, you will need our add-on plugins, which are sold separately on our website, youzify.com.
The All Access Pass includes all of add-ons, except for Youzify Pro, which is the core plugin.
It would be helpful if you could make a list of the features you want to achieve and send it to our email at contact[at]youzify.com. We will review your requirements and advise you on which plugin best fits your needs.
Please let me know if you have any other questions!
Best Regards, KaineLabs Team.
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Hello There,
I sent you the email yesterday. Thank You for your help!! I really appreciate it.
Digital Chica
We have faced issues when we use WooCommerce, Woocommerce, WooCommerce Stripe Gateway and Youzify plugins.
Add Payment Method and Delete Payment Method is working fine without Youzify. New payment method unable add if we enable Youzify plugin.
Please let me know if any details are required.
Please do the needful.
Hi asaihq,
Thank you for reaching out.
The issue you reported needs to be inspected directly through your website’s back-end to identify the root cause and provide an accurate solution.
To proceed, we recommend renewing your support license so you can access our support forum. Our support agents will then be able to check your website directly and offer a proper solution.
Best Regards, KaineLabs Team.
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Hi
We have a few issues when integrating Youzify with Woocommerce and Stripe payment plugin (WooCommerce Stripe Gateway)
We have Youzify integrated with WooCommerce. In the member payment-method dashboard screen, there is an option to add a new payment method. However, when attempting to add a new payment method, it is not working and displays the error message: “Unable to add payment method to your account.” The delete payment method is also not working. Does Youzify support both the legacy checkout and the new checkout experiences with Stripe payments?
Hi vybog,
For any etchnical support, please consider using our support forum from URL below:
https://kainelabs.ticksy.com/
Our support agents will be happy to help.
Best Regards, KaineLabs Team.
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I am interested in purchasing the BuddyPress Amazon S3 Integration plugin for my website. Before proceeding, I would like to confirm whether this plugin is compatible with Wasabi cloud storage, given its S3-compatible API.
Could you please provide information regarding this compatibility?
Thank you for your assistance.
Hi EFIMAX,
Thank you for your interest in our plugin.
Unfortunately, the plugin is currently not compatible with Wasabi cloud storage. At this time, it only supports direct integration with Amazon S3.
If you have any other questions or need further assistance, please don’t hesitate to let me know.
Best Regards, KaineLabs Team.
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Thank you for your prompt response regarding the compatibility of the BuddyPress Amazon S3 Integration plugin with Wasabi cloud storage. I appreciate your clarification and the information provided. Your assistance has been invaluable in helping me make informed decisions for my project.
Hi EFIMAX,
Thank you for your kind words! I’m glad I could assist and provide the information you needed. If you have any further questions or need additional support for your project, please don’t hesitate to reach out.
Wishing you success with your project!
Best Regards, KaineLabs Team.
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1. Is it possible to ask users to submit their education details. The education details will include A drop down field with options Bachelors, Masters, Phd., Text field – for year of completion, an upload field where users can upload (pdf) the proof of education. Users should be able to submit multiple educational qualifications? Also the education field needs to be manually verified by our team.
2. I also noticed the profile completion plugin on the site. Is it possible to create a custom widget, that includes a form that a user needs to fill. If the form is not filled, the profile completion widget will show profile not complete and redirect the user to the custom widget so that they can fill the form. Once the user has filled the form, we can manually mark the profile complete.
Regarding point 2, one thought I have is that we can create an admin only checkbox field in xprofile fields. By default the field will be unselected and When the user fills the form, our team can verify the same in the backend and then complete the checkbox manually for that user. While this I can do, what I need to know is whether it is possible to redirect user to the custom widget when the checkbox is not selected?
Hello ichars,
Thank you for your interest in our plugin!
1. Yes, this is possible. You can create custom fields as needed to allow users to submit their identities through the registration form. Additionally, we can help set it up so that users cannot activate their accounts immediately after completing registration. Instead, the accounts will require activation by the admin.
2. Yes, this is also possible with the Completion plugin. This plugin includes a feature that hides members’ profiles if they have not completed the required profile fields.
Let me know if you have any other questions!
Best Regards, KaineLabs Team.
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What is the difference with the free version?
Hi scooller,
Thank you for your interest in our plugin.
In the Pro version, the customer will unlock hundreds of features that are not included in the free version. Additionally, they will receive 6 months of free support from our support team, ensuring assistance with any issues or questions they may have.
Moreover, for an affordable price, the Pro version comes with a lifetime license, meaning they will receive lifetime updates at no extra cost.
Best Regards, KaineLabs Team.
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Private Ticket #3781351
urgent
yeah, its been almost 8 hours and still no response
Hello,
Can you please integrate with the Masterstudy LMS plugin? Please it is very important.
Hi afolabiot,
Unfortunately, Youzify does not currently integrate with the MasterStudy LMS plugin. However, you can submit a ticket on our support forum, and our agents will be happy to check whether it might be possible to integrate this plugin with Youzify using a custom snippet.
Please note, however, that we cannot guarantee this integration at the moment.
Best Regards, KaineLabs Team.
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Ticket #3779557
dear sirs, how can i change the sidebar widgets which appear in the “activity wall”?
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