55 comments found.
Hello Sir when i send message via whatsapp my data like name and address and phone didn’t go as well it’s only like the Name : {name} Phone : {phone} and so on please help to fix it
Hi.
Please reach out to us at support@progos.org and we will help you.
Hello sir
some of our site visitor says WhatsApp button not working on ios safari it means when you klick on the button not working
can you help, what to do regards
email sent thank you
Thank you.
We replied to it
Best regards,
Hello i uploaded the plugin and followed up documentation but not showing like demo NO WhatsApp button please help whats missing?
Make sure you have set up the plugin from the settings page and created the Rule Set(s). If the button is still not visible, reach out to us at support@progos.org
it works but css style needs more improvements…. Thank you Great plugin
One question before purchasing: Will the cart remain empty after adding the products to the cart and ordering via WhatsApp while on the cart page?
Hi.
Thank you for showing interest in our plugin.
The WhatsApp cart is a separate cart than the default WooCommerce cart. The products added to the WhatsApp cart will be handled inside the WhatsApp cart without depending on the default WooCommerce cart.
Please feel free to reach out to us at support@progos.org if you have any further questions.
Regards,
Can we add a counter that shows the number of products in my WhatsApp basket?
Hi.
Currently, the counter you require is not available in the plugin.
However, we can add one for you on a paid request as this type of addition goes out of the general support policy.
If you are interested in custom work, feel free to reach out to us at support@progos.org
Thanks & Regards,
Hello friends, I am looking at your plugin in the demo.
Is it possible to work through api.whatsapp? I don’t want it to be web.whatsapp.
is it possible to change this?
Hi.
Thank you for showing interest in our plugin.
The api.whatsapp will be used if the website is opened in a mobile device. The web.whatsapp will be used for laptops/computer etc.
If you have any further questions, feel free to reach out to us at support@progos.org
Regards.
I AM INTERESTED IN THE PLUGIN BUT I HAVE A QUESTION. IS THERE ANY WAY TO SHOW THE IMAGE OF THE PRODUCT ON WHATSAPP WHEN THE ORDER IS RECEIVED?
Hi.
Thank you for showing interest in our plugin.
The product URL is sent on WhatsApp along with other details. However, the image is not sent and there is no option currently for that.
We offer, paid customizations. If you are interested, we can add this feature for you.
Feel free to reach out to us at support@progos.org for any further questions.
Regards.
Hi Sir, is this plugin compatible with divi theme?
Hi.
Thank you for showing interest in our plugin.
We have not tested it specifically for Divi theme. However, this plugin is supposed to work with any theme compatible with WooCommerce plugin.
If you experience any issue with Divi theme or have any further question, feel free to reach out to us at support@progos.org
Regards.
Hello, this is nice plugin but before i buy it i would like to ask these questions:- 1. Can i confirm orders from customers on my what’s app inbox and mark order as confirmed after the customer get paid, and deny or decline the order if the product or service is not available right the time(Very important). 2. could i customize fields and add some fields in the checkout page. e.g. add my merchant number or account
thank you
Hi.
Thank you for showing interest in our plugin.
1) The WhatsApp plugin have its own cart separate from the WooCommerce cart. Thus, when the customer sends a WhatsApp inquiry, there is no WooCommerce order is created. It is just an inquiry message on WhatsApp. It will also create an separate inquiry post which you can see in the WP admin panel: https://s3.envato.com/files/305062789/order-requests.png
2) As mentioned above, it is totally separate from the WooCommerce cart. Thus, there is no checkout process. However, you can add the custom fields in the WhatsApp inquiry form: https://s3.envato.com/files/305062789/newform.png
If you have any further questions, feel free to reach out to us at support@progos.org
Regards.
an option for your customers to send their order information easily after checkout (on the Thank you page) to your WhatsApp number to accelerate the process of preparing orders.
Like this: https://woocommerce.com/wp-content/uploads/2021/06/after-checkout-on-thank-you-page-frontend.pngIs this available?
Hi.
Thank you for showing interest in our plugin.
This feature is not available in our plugin. However, we can customize the plugin for you on a paid request.
If you are interested, please reach out to us at support@progos.org
Regards.
would it be possible to show order orders for store managers and not just for administrators?
Hi.
To show the WhatsApp orders for store managers, it will require a small paid customization.
Please reach out to us at support@progos.org to discuss it further.
Regards,
Hi, i only need to get Whatsapp notification after customer checkout by using Cash on Delivery button (Like: You have received new order, same as email notification) (No Need Buy Now, or whatsapp add to cart button.) Does your plugin support this.
Hi.
Thank you for showing interest in our plugin.
The WhatsApp plugin have its own cart separate from the WooCommerce cart.
The feature you are requesting is not available in the plugin.
Feel free to reach out to us at support@progos.org for any further questions.
Regards.
is possible upgrade to hide button buy but dont hide quantity in single page?
Hi.
This feature is currently not available in the plugin.
However, the good news is that we can add it for you on a paid request.
Please reach out to us at support@progos.org to discuss it further.
Regards.
when will the plugin translation file be available?
Hi.
Thank you for reaching out to us with this issue.
The translation file is now added in the new version released.
Regards, Moazam
Hi, presale question. Is it compatible with wpml?
Hi.
Thank you for reaching out to us.
The plugin is compatible with WPML.
Just in case you find any issues, feel free to reach out to us at support@progos.org and we will help you out.
Regards.
do coupons work? Do discounts apply?
Hi.
Thank you for reaching out to us.
Coupons work with the default WooCommerce cart and checkout where the customers make payments.
In WhatsApp cart, there is no payment made but an enquiry is sent to the admin on WhatsApp. Coupons are of no use for enquiries on WhatsApp thus coupons are not used.
If you have any further questions, feel free to reach out to us at support@progos.org
Regards.
Hi Team, I have purchased the plugin for WhatsApp order (https://codecanyon.net/item/woocommerce-whatsapp-order/27861649/) I have to ask one question that if I have select the option for multi product then is there any possibility to share the product on WhatsApp directly by skipping the WhatsApp cart page? And while select for single product its redirects to WhatsApp properly but showing wrong calculations. Please suggest me if any options are there.
Hi.
There is an option to send the enquiry without form for single products. If you want this feature for multi products, we can do a customization on paid request for you.
Moreover, please share the wrong calculations issue details at support@progos.org and we will fix it.
Thank you.
I have shared the wrong description on mail please check it. and let me know whats wrong there.
Hi Team, My issue of wrong description is going there in WhatsApp is not resolved yet please check my mail once and revert me asap.
Hi.
We have replied to your email.
Thank you.
Hi, As per your requirement i have shared my site url and login credentials plz check and let me know anything else is required.
thanks for support team, my issue is resolved thank you so much
Thank you for the acknowledgement.
Hi team, my description issue got resolved but while i am testing with all other products it shows wrong prices can u plz check why it happens? I have mailed you the 2 products for example also. please check once.
Hi.
The issues are resolved and you have been updated on the mail as well.
Thank you.
thank you so much for your awesome support.
You are welcome.
Hi there,
I am interested in your plugin but can you please tell me if it is compatible with Woo Custom Product Addons ( https://wordpress.org/plugins/woo-custom-product-addons ) ?
I would like to use this plugin along with whastapp order.
Thanks
Hi. Hope you are doing good.
The plugin currently does not supports Woo Custom Product Addons. However, we can integrate this plugin for you on a paid request. Forward your query to support@progos.org, to discuss it further.
Thanks.
Hi,
Pre sale question: Can i custom the sending message? with emoticons, bold text, enter space, etc?
Thanks
Hi. Thank you for reaching out to us.
You can set the custom message from the admin option Whatsapp Order Message Prefix(This will be added in the start of order message).
You can also use emoji by copying from here: https://getemoji.com/
You can also format text. Please review this document for formatting the text: https://faq.whatsapp.com/556797335179788/?locale=en_US
Thank you.
Hi!
1. Is the plugin compatible with Dokan? 2. Can each seller receive orders on their own WhatsApp number? 3. Do orders appear in the WooCommerce order panel?
Hi,
Thank you for showing your interest in our plugin, and we are delighted to help you.
1) The plugin currently does not support the Dokan. 2) The plugin has a setting field where admin can add a single WhatsApp number. 3) Orders appear in our plugins custom orders page.
Thank you.
is it possible to add multiple numbers for different vendors
Hi,
Greetings! Currently this is not implemented in the plugin, but we can implement this for you on a paid request. Forward your query to support@progos.org, to discuss it further.
Thanks.
