203 comments found.
Subject: Urgent: Issues with Bookly Staff Cabinet Setup (Block, Shortcode, Settings Tab)
Dear Bookly Support Team,
I am experiencing multiple issues with the Bookly Staff Cabinet add-on and need urgent assistance. I am using Bookly PRO and Staff Cabinet to manage a booking system for a “ACTIVITY Experience” service with 100 vendors, integrated with WC Vendors Pro and WooCommerce. Both Bookly PRO and Staff Cabinet licenses have been verified in Bookly > Settings > License, but the issues persist. Below are the details:
1. Block Editor Issue: – Problem: The “Bookly Staff Cabinet” block is not appearing in the Gutenberg block editor when I try to add it to a page (+ icon > search for Bookly Staff Cabinet). – Expected: A dedicated block for Staff Cabinet should be available as per the documentation. – Steps Tried: Confirmed Staff Cabinet is active, cleared cache, switched to Twenty Twenty-Five theme, disabled other plugins.
2. Shortcode Issue: – Problem: Inserting the `[bookly-staff-cabinet]` shortcode in a page (both block and classic editors) displays nothing on the frontend (/staff-cabinet/). – Expected: The Staff Cabinet login interface should appear for vendors to manage bookings. – Steps Tried: Ensured correct shortcode, logged in as a vendor (user002), cleared cache, tested with default theme, checked for JavaScript errors in browser console.
3. Settings Tab Issue: – Problem: The “Staff Cabinet” tab is not appearing in Bookly > Settings. – Expected: A Staff Cabinet tab for configuring permissions and appearance should be visible. – Steps Tried: Confirmed Bookly PRO and Staff Cabinet are active, licenses verified, reinstalled plugins, checked for plugin conflicts.
Questions: 1. Why is the Staff Cabinet block missing in the block editor, and how can I add it? 2. Why does the `[bookly-staff-cabinet]` shortcode not display anything, and what are the troubleshooting steps? 3. Why is the Staff Cabinet tab missing in Bookly > Settings, despite verified licenses, and how can I enable it?
Hi there.
Thanks for your message.
Please create a support ticket using the link below so the Support Team can look into this matter for you.
Click Here To Get Bookly Support
Many thanks,
Richel
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I accidentally ordered 2 Bookly Staff Cabinet (Add-on). Can I return 1 . Thanks
Hello,
Thank you for your message.
Please check this link to request a refund: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks!
Yulia
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My studio is a rental photography studio. We have non-member renters that call or email to schedule with us. Sometimes my studio assistant is needed to help with letting the renter in and then locking up behind them. Would the staff cabinet allow me to assign a renter appointment to my assistant? Non-member renters are not added as customers, but rather I put them on the calendar (Bookly pro). I would need to be able to still cancel or reschedule an appointment myself as well as allow my studio assistant to see and modify or cancel their work on the appointment in case they can’t make it so I can have either myself, or another team member help with the renter appointments. Would the Staff Cabinet provide this functionality? Thank you in advance!
Hi there.
Thanks for your message.
Do you mean you want your staff members to assign an appointment to themselves? If this is what you mean then yes, this is possible. The Staff Cabinet Add-on allows your staff members/employees to manage their schedule (including days off), bookings, calendars, personal details, services, and prices, create appointments, and export their calendar information into a CSV file without access to the WordPress admin panel. However, please note that the creation of services is, at this time, possible in the back end through admin only. And currently, it is impossible to forbid the staff to edit their appointments.
If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info so we can look into this matter for you.
Many thanks,
Richel
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Hi Richel,
You understood correctly. The only thing additional is if an admin/manager of the staff can assign an appointment to a staff member.
Thanks in advance. I know you wanted supplemental questions via email, but I thought I would try here first for simplicity and brevity.
Kind regards, Bob
Hi Bob.
Yes, an admin has full access to Bookly. And at this time, the creation of services is possible in the backend through admin only. So an admin can create/assign an appointment to a staff member.
Many thanks,
Richel
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Hi Richel,
Thank you very much!
Kind regards, Bob
SOLVED – not all necessary scripts were loaded.
Shortcodes for staff cabinet forms ([bookly-staff-advanced], [bookly-staff-calendar], ) generate the “Uncaught TypeError: window.booklyStaffAdvanced is not a function at bookly-staff-advanced/:62:16 at HTMLDocument.init (bookly-staff-advanced/:36:24)” error on a front page.
Bookly v24.4 Bookly Pro v8.5 Bookly Staff Cabinet v5.3
Hello,
Thanks for being proactive in finding the solution!
Feel free to reach out to us if you need any assistance in the future.
Thanks!
Yulia
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Hello, question: when staff reprogram an appointment , for instance, adding more hours or increasing the amount, what happen to the payment? how does admin knows
Hello,
Thank you for your message.
The payment has to be edited manually and paid offline, for example, when the customers arrive for their appointment. When creating, editing, or deleting an appointment via the Bookly admin panel, the staff members should remember to tick the box for ‘Send notifications’, so the admin can receive the email notification with new details.
Thanks!
Yulia
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Can staff create customers when booking. Not user accounts. Just add the customer email and name etc when creating a appointment on frontend.
Hello,
Thank you for your message.
Yes, the staff can create customers when booking on the frontend via the Staff Cabinet.
Thanks!
Yulia
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What is meant by this question from this user (flyte13) You mentioned this is not possible. Does this mean different staff can see what appointments other staff have? __ Hello, Can we create a user associated with a location (e.g. New York), and he will only have the form data with this location?
The aim is for each restaurant in each city to have access to their own back office, and not to be able to see other restaurants’ data.
Thank you
Hello,
Thank you for your message.
This question was related to the Location (Add-on). If you use Staff Cabinet (Add-on), the staff members cannot see what appointments other staff have, they will see only their appointments.
Thanks!
Yulia
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I’m not able to activate this plugin on my website so kindly please help me out or provide some guide or instructions?
Hello,
Thank you for your message.
The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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Hi! I just purchased this addon. When I insert the Staff Calendar shortcut, the page shows an empty calendar, it doesn’t reflect the actual appointments made by “clients”. All the appointments made by the clients can be seen in the backend calendar though…
Kind regards
Hello,
Thank you for your message.
We’ve replied to you with Ticket #295813.
Thanks!
Yulia
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I’m now using the plugin on a new domain. Could you please reset and unlink the purchase code from the previous domain for me?
Hello,
Thank you for your message.
Please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Yulia
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Hello, Can we create a user associated with a location (e.g. New York), and he will only have the form data with this location?
The aim is for each restaurant in each city to have access to their own back office, and not to be able to see other restaurants’ data.
Thank you
Hello,
Thank you for your message.
I’m afraid such an option is not yet supported, currently there’s no branch access support. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Alex
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I have bookly pro, and look into the possibility to make it more central in staff planning.
Is there a way to have multiple staff in one login? As a supervisor it is nice for planning. Example; BusinessLocA has 4 staff. A way to veiw all 4 staff calendar with the same login?
Have them registered with the same e-mail or something? Would make life easier. example. supervisor.locA@locA.com and then veiw all pending bookings for the 4 staff members in one calendar.
Hello,
Thank you for your message.
I’m afraid such an option is not yet supported, each staff member will need to have their own WordPress user account. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Alex
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The block related to the profile of the staff allows to hide “Visibility”. But it doesn’t allow hide other parts such as Payment method, category and location.
Hello,
Thank you for your message.
The visibility field “disables” temporarily the staff member without deleting him, so the staff member will no longer be available for booking on the front-end. Payment methods, category and locations related to the staff member can be edited in the staff cabinet, though there’s no option now to set these fields to be “invisible”. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Alex
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how an employee know how much he has earned?
Hello,
Thank you for your message.
Only administrators have access to this information.
Thanks!
Alex
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Hello, I ‘ve installed bookly staff cabinet, and input the code into the backedn. But in the front end, it shows up as blank. Am I doing it incorrectly?
Hello,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter. Click Here To Get Bookly Support
Thanks!
Alex
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I need help…. I need to have my staff able to view their calendars but not edit them… how do i do this please?
Hello,
Thank you for your message.
You can enable the ‘Read only’ mode for [bookly-staff-calendar] shortcode: https://support.booking-wp-plugin.com/hc/en-us/articles/115003349989-Staff-Cabinet-Add-on
Thanks!
Yulia
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The plugin will not install into my wordpress
Hello,
Thanks for your message.
To resolve the issue, please ensure you install Bookly PRO as a new plugin. And please make sure that you are downloading the right archive. You need to download “WordPress files only”.
Here’s a short video tutorial: https://youtu.be/m-HGYppWrlM?t=114 for your reference. Please check this article: https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/ for more details.
Or you can install it via FTP. The article above contains instructions on how to install the plugin by FTP or you can check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/213042585-How-do-I-install-Bookly- as well.
These https://support.booking-wp-plugin.com/hc/en-us/articles/360016184394-Bookly-PRO-initial-setup-How-to-add-booking-form-on-your-site- and https://support.booking-wp-plugin.com/hc/en-us/articles/360016119554-Installing-Bookly-PRO-from-scratch videos are about the initial set up and installation of Bookly from scratch respectively.
If the issue persists, I’m afraid that further investigation is needed which will involve our technical engineers. Please create a support ticket using the link below and mention Ticket #194313, so the Support Team can look into this matter for you.
Click Here To Get Bookly Support
Many thanks,
Richel
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Hey, We are looking for staff-cabinet calendar as read only. But when we tried to implement read-only=”true” attribute to make calendar readonly is not working.
1) Make staff-calendar readonly to staff or 2) Disable Edit button for staff for scheduled meeting.
I have recorded a video to demonstrate what we want, can you help with this and how we can achieve.
https://www.loom.com/share/0a7bb940acd74b5090c16fbdc4489a15Hello,
Thank you for your message.
The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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hello I have the plugin installed in a multisite network. when I enter the staff cabinet and try to update some data I get a response “Bookly: You do not have sufficient permissions to access this page.” Even if I increase the permissions to the user, I still have that answer
Hello,
Thank you for your message.
Please, make sure that you are checking Staff cabinet section not under admin rights and your staff member is connected to WP user (Editor role).
Will be waiting for your reply.
Thanks!
Kate
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Hi, I can´t figure out how you can see all appointments from the whole staff in the front end calendar. Shouldn´t the pages Administrator (when logged in) see the whole staff with all appointments? Thanx for help in advance
Hello,
Thank you for your message.
Could you specify your request please? The appointments of all staff members can be checked under Administrator or Bookly administrator access.
Will be waiting for your reply.
Thanks!
Kate
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yes, exactly what I am saying, I can´t see other staff appointments, neither as administrator (only appointments I created as administrator) nor as bookly administrator – I thought it could be a conflict with the role manager plugin but I deactivated it – still not working
Hello,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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