363 comments found.
I installed this on a shared hosting then I were told that I need a VPS, so I install it on VPS and now it says that Purchase code is already use it, contact support… then support says that I dont have an active subscription to create a ticket…that I need to pay again ??? can you please help
Hello.
You dont need to renew your support in order to flush your license. You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
Hi! I don’t see any documentation on updating this module. Anything special to consider?
Hello.
No, nothing special is needed.
You just deactivate and remove the old version, then applying a fresh downloaded copy from Envato, following the upload procedure you initially did.
My SaaS module is working fine for creating users and their subdomains. However, I have an issue with the subdomains. Once a subdomain is created and I try to access it, it asks me to install SSL. I’m using aaPanel to manage my websites and server, and I have a question regarding SSL installation.
In cPanel, when you add a new domain or website, the SSL certificate is automatically installed using Let’s Encrypt without any additional steps. I want to achieve the same behavior in aaPanel
https://www.dropbox.com/preview/WhatsApp%20Image%202024-11-07%20at%205.24.54%20PM.jpeg?context=file_uploader_preview_file&role=personalHello and thank you for your comment.
As its sales here, we are not able to answer at your technical question. Details regarding this item’s support can be found at the “Support” tab of its sales page. Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Our support team’s response time is also mentioned in the same tab.
Thank you.
Hello,
I’ve outlined the plan for the SaaS platform. When a user signs up and lands on their dashboard, they can click on the following link: https://birdeos.app/saas/saas_tenants to access the admin dashboard, similar to the layout of the Perfex CRM dashboard.
I would like users to have complete access to this single page, which should also display their package limitations and permissions within their own admin panel based on their tenant-specific access. Consolidating all of this information into one page will help improve clarity and ease of use for our users.
I have uploaded screenshots for your reference; please see the links below:
Screenshot 1 Screenshot 2 Screenshot 3 Thank you for your support!
Hey and thanks for sharing your custom needs, however, our module has a specific working case concept and what you ask for can only be applied to it, using customization.
If I want to change the domain from a subdomain to the main domain, or another domain, how can I reset the domain for the license?
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
This is error its showing us. ERROR You can flush your license once per week.
Please contact our support team if you are unable to change your license – its sales here, we are not able to assist on technical issues.
Q. Is it possible to install a SaaS module on a shared hosting server? I am using Hostinger shared hosting.
Here are all the requirements of the SaaS module -> https://perfexsaas.themesic.com/docs/perfex-saas-module-user-guide/getting-started/perfex-saas-module-requirements/
But my Hostinger does not provide Root MySQL user access.
I shared the requirements of our module – feel free to share them with your hosting provider in order to ensure that you are under a package that meets them.
Hola quisiera comprar el modulo de whatsApp que manejan para el CRM
https://codecanyon.net/item/whatsapp-cloud-api-interaction-module-for-perfex-crm/52004114?s_rank=6mi pregunta es la siguiente: si lo compro, puedo utilizarlo para ofrecerlo también a mis clientes con el Sas?
Yes, if you are using our own SaaS solution, you will be able to list it in the necessary plan, making it ready for activation under a tenant installation.
I would like to know if I buy this plugin, can all my clients also be provided with the api-rest service?
I would like to receive this solution to be able to provide that service since I do want to buy all the accessories
All third party modules can be included (as available) in Plan Management of our SaaS module.
Admins of the tenant installations that fall in the same plan, can activate them with the respective license key, making their functionality available to the whole installation.
quisiera saber si compro este complemento a todos mis clientes también se les podrá proporcionar el servicio de api-rest?
me gustaria recibir esta solución para poder brindar ese servicio ya que si quiero comprar todos los complementos
All third party modules can be included (as available) in Plan Management of our SaaS module.
Admins of the tenant installations that fall in the same plan, can activate them with the respective license key, making their functionality available to the whole installation.
Hi, my CRM still in development mode when run cron.
Have an way to set it back to production after the complete proccess?
Sounds like you need technical assistance but its sales here.
Since support is offered within the support portal, could you please open up a support ticket that support team can check and reply ?
Hello why are you not replying on support ticket the ticket is open since 3 days ..
Hello.
All tickets are being replied by the support team, according to the support turnaround time that can be found in item’s salepage.
This is currently set to 2 business days. Please bare with the team for a reply. Its Sunday today!
Question regarding this module, does it allow for modifying each tenant independently? For instance, allow specific “my_language” “my_modification” or other type of change without affecting other tenants?
Our module provisions tenants by using the inherited SuperAdmin language.
If case you want to alter this language manually, please raise this a question within our support portal – Our engineers will provide an accurate reply.
Its sales here, we are not familiar with such technical operations.
Bug report: inside tenants users editing their profile by uploading profile image does not work. Creates folder inside of uploads but never uploads, entry is made in sql database but does not change. PHP 8.2 & 8.3
Thats not supposed to be happening. Please raise a support ticket within support area, so our engineers can help you.
Hello,
Does your plugin version work with Perfex 2.9.4?
While our module is supposed to work with older versions of Perfex CRM, its always a good idea to stay up to date, as we do follow the updates roadmap of Perfex’s core in order to provide additional functionality.
Hello dear team, I purchased the Facebook Leads Synchronization module…..before purchasing the SAAS module I wanted to know something, if all users have their own webhook route…..for the application created in Facebook Developer How can each webhook link be linked to the same Facebook application? If the Facebook application only allows a single webhook link, is there a solution to have multiple users with a single Facebook application? Or should I create a Facebook application for each SAAS user to put their webhook link?
You do not seem like a verified purchaser of our SaaS module.
If this purchase occured through another account, please raise a support ticket within the support portal, using it.
Our support team will get back to you soon.
I need to extend my Perfex to SAAS using your module. I noticed that the multitenancy solution doesn’t work on a subdomain. I need to use a WordPress homepage at the root (domain.com). How can I use a WordPress homepage on the root domain while making the multitenancy work on the main domain?
Our module’s SuperAdmin installation needs the root domain reservation. You can work with different domains for the salespage and the SaaS app itself.
Can I install the license on a client’s domain or must they operate on my domain (subdomain or subdirectory)?
You can install it on every root domain and reserve subdomains for your tenant installations.
What I’m asking is if my tenant installations can be on their root domains
Tenants are supposed to be on the same domain.
Hi, if I have added other modules to extend my Perfex functionality, does your module automatically make all my tenants get those extended functionalities?
All third party modules can be included (as available) in Plan Management of our SaaS module.
Admins of the tenant installations that fall in the same plan, can activate them with the respective license key, making their functionality available to the whole installation.
Can I do this with the regular license of this module?
Yes. Thats a feature included in the basic functionality of every license of our module.
Awesome
Pre-Sale question: I am planning to buy Perfex CRM together with your Saas module. I read message threads on this page where you mentioned that people who wants to sale this as Saas module, they need to buy Extended version from Perfex CRM + regular license of your product.
However, after reading comments on “Perfex CRM Envato page”, it says as below:
“Perfex CRM code is not optimized to work as SaaS, you can bill 1 client per 1 extended license and installation, however, if you are able modify the code to be SaaS optimized, you can do this with the extended license, more info about the licenses can be found here: https://codecanyon.net/licenses/standard"
Now, I am confused because Perfex CRM team is saying that their CRM code is not optimized to work as SAAS but on the other side you are mentioning that anyone can buy your regular license + Perfex CRM Extended license.
What is the truth out of these two contraction?? Can you help me to convince so that i can make my decision accordingly??
Hello.
Yes, the core is not optimized to be used under a SaaS case, but our module adds the needed functionality.
Thanks for reply…..
Another question: I found some issues on my wordpress in some other script where it was not working properly on Hostinger and having some issues related to C-Panel. I have my hosting at Hostinger. Please confirm that your script will fully support and work with Hostinger hosting and will not require any additional things to be implemented.
Our module is hosting provider agnostic. You just need to meet the requirements of it: https://perfexsaas.themesic.com/docs/perfex-saas-module-user-guide/getting-started/perfex-saas-module-requirements/
Hello, i know that its not possible to flush a license more then once per week. but i have missed the point that you have to install the sass to a root domain and installed to a sub domain. can you make an exception please? thx
Hello.
You need to use the licensing flush tool of our support area – Its sales here.
i can’t it doesnt allow me to flush more the once per week
That means you activated your product at domain1.com and you flushed it to use it at domain2.com and now you need to run it on domain3.com
Is that correct? Please contact our team through our profile’s contact form, in order to verify the same and the reasons behind it – Team will help you.
not entierly..
i have installed it on domain app.domain1.com then realised it doens’t work on subdomains and i have to install it on domain1.com , but i can’t because your flushing tool doesn’t allow to flush more then one timer per week.
I see. Please contact our team through our profile’s contact form, in order to verify the same and the reasons behind it – Team will help you.
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