222 comments found.
Hi I’m trying to activate the plugin but it’s not working. It does not accept the purchase code. Need help. I already checked the documentation but it doesn’t have solution
- Make sure the Readabler is updated to the latest version 1.7.9.
- Navigate to the Updates tab and switch the server from London to Frankfurt.
- Save the changes and clear your cache
- Go to the Activation tab and try to activate the plugin using your purchase code.
Thank you. I already did this steps. But it says purchase code is invalid. Is there something else we can do?
Please contact us via help@merkulov.design and provide your site admin access to consider the issue in more detail.
Thank you. I wrote mail to help@merkulov.design but no response yet.
Unfortunately, we have not received your email for some reason. Please contact us again via the form of our profile https://take.ms/eaWzo or directly email.
Hi, the open button isn’t working, when I select ‘open button’ in the settings I get a 404 not found. I have emailed support (11119). Please could you help, I have a client waiting. Thank you.
Hello! We have already replied to you by email.
Hello,
We are interested in purchasing your ‘Readabler’ plugin but have a few questions beforehand:
1-We create websites for our clients on a subdomain we own, then migrate the page to the main domain. In this scenario, will the plugin license cause any issues?
2-If we purchase an Extended License, can we use it for multiple clients? We couldn’t find any information about this in the documentation.
3-Is the plugin compliant with Germany’s GDPR regulations?
Thank you and best regards.
Hello! 1 – According to the Envato rules, all products with a regular or extended license can be used only for one end product/site https://codecanyon.net/licenses/standard except the situation when several sites are used for one project. Otherwise, a separate license is needed for each site. For now, we do not restrict the use of the purchase code on multiple sites on our part hoping for users’ consciousness. The main condition is using it for one End product(live site). Therefore, you can activate the plugin on your test domain and then move to the live site with the one purchase code.
2 – No, regular or extended license can be used only for one end product/site.
3 – The Readabler includes the Strict GDPR option for Usage analytics that allows you to comply with strict German regulations
Hi there. Your plugins says it’s WCAG 2.0 compatible. Do you have plans to make it compliant with WCAG 2.1?
Hello! There are several options that do not allow us to specify Readabler WCAG 2.1 compliant: using target=”_blank” for links(Accessibility Statement link for example) and Tabulation index https://monosnap.com/file/ZYh4g4ikSzrSsHQ0NP0yZlQqIevKuT is set not to “0”. Therefore, if you use Tabulation index: 0 and Statement source: Generated by plugin, the plugin will be WCAG 2.1 compliant.
Fantastic! Thank you so much!
Hi, I received of tons off warning issues from SEMrush & Google Search regards “cdn-cgi/l/email-protection” and tried to find it on the website.
Finally, catch the error from your plugin and Cloudflare Email Security change the email to this link on all website pages https://www.yourwebsite.com/cdn-cgi/l/email-protection.
Please help me to solve the issue
Hello! The “cdn-cgi/l/email-protection” path is part of Cloudflare’s email obfuscation feature. This feature is designed to protect email addresses on your website from being harvested by bots by converting them into a form that is readable by browsers but not by bots. However, this can sometimes cause issues with SEO tools like SEMrush and Google Search Console.
Therefore, for now, it is not very clear how this is related to the Readabler plugin. If you believe that the problem is in the Readabler, please provide a screenshot of the errors so we can look into it.
Thanks for your support.
Yes, I know this Cloudflare’s email obfuscation and I found this issue repeated 2 times on all single product pages.
I disabled the Readabler plugin and the problem was solved.
Please check the file: https://drive.google.com/file/d/1IvVwTYQaM8CelZM--V0VLYi75tqgKFc-/view?usp=sharing
Regards
The provided file seems empty, please check it
I’m so sorry. Please check https://docs.google.com/document/d/1nEMvURO6HM0VglzZ8PV45z0UkPxwa9_rUM1SnAglsYE/edit?usp=sharing
What is this? Please provide text or a screenshot of the warnings you were talking about so that we can understand whether this is somehow related to the Readabler.
I’ve submittet a support request and recieved mail – I would HATE waiting for the 5 business days (mentioned in mail) in order to solve the issues I’m having with this – that is simply too slow.
Text to Speech is not working and I get an critical error when the API KEY file is uplooaded (did follow your guide and everything is setup).
Also it creates some compatibility issues with my “back-to-top” button by removing icons on this.
Images and error code attached in the support request.
Support ticket ID: 10776
Thanks!
Hello, we have emailed you
Everything has been solved and super fast – thanks! 
Hello, I would like to know how the updates work. do they do this automatically from wordpress or do we receive an email to notify us and then we have to download the new version? In the regular license do we have to pay every year for updates? Thank you for your answers
Hello! The plugin requires a one-time payment and you get lifetime updates and support for 6 months. Updates come automatically and you can update it on the plugin list page.
Love the plugin! How can i change the language? I only see they ‘wikipedia dictionary language setting’. Thanks!
Hello! The plugin includes a set of automatic translations for certain languages and they are applied after you switch Site language in general WordPress settings. If translation for your language is not included by default, then you can add the translation file using a tool convenient for you. Please read more here https://merkulove.zendesk.com/hc/en-us/articles/360007884358-How-to-translate-the-plugin
Is there a way of integrating the plugin in a React app with WP as backend with REST API ?
Hello! The plugin does not have REST API and such integration is not provided.
Hello lovelysupport! Thank you for your answer. In this case, does the JS version work integrated in react? Or how should the JS Website Accessibility be used in a Wordpress + React app ? https://codecanyon.net/item/js-website-accessibility-readabler/37539293
“does the JS version work integrated in react?” – We haven’t tested this so I can’t tell you anything specific.
Please read how to install the script on a site https://docs.merkulov.design/getting-started-with-readabler-accessiblity-script/ If you want to install the Readabler on WordPress, you can use the WordPress version https://codecanyon.net/item/wordpress-accessibility-plugin-readabler/30369205?s_rank=2
If you are interested in adapting the script for specific tasks, please contact us via help@merkulov.design and describe your requirements in detail so that we can estimate them.
Hello lovelysupport,
I want to purchase the extended package. 1. Can I sell the plugin to customers?
2. Can I sell the plugin to customers with an annual license? I have a SAAS system that creates a license and checks the validity of the license.
3. Can I make changes to the plugin and change the name and sell to customers?
Hello! Under the extended license, you can only sell the item as part of your End product. Please read more about the rules https://codecanyon.net/licenses/terms/extended especially from points 7 to 12 https://take.ms/xFr8V
Hello! Could you help me please, how can I order the icons of the accessibility widget? I’d like to move some items exactly to the top of the widget. Thank you
Hello! The Readabler plugin does not provide the icon reordering feature. You can enable or disable specific options, but cannot reorder them.
Hi! Thank you. Is there a chance to add it as a feature to a future release?
This feature has been noted for future updates but I cannot specify any timeframe. If this is critical to you, such a feature can be considered as a custom service. Contact us via help@merkulov.design for details.
Thank you. This is not critical, so I can wait for the official release in the future.
I’m sure I’m just missing something but with the installation, I’m unable to get the Accessibility Modes to toggle on mobile, whether it’s iOS or Android. Is there a setting that controls this?
Hello! Please make sure you have activated the plugin via your purchase code https://take.ms/NZWF6 If the problem persists, provide your site link to look at the problem.
If possible please send me the 1.65
Hello! The best way is to solve the problem. To do this please contact us via help@merkulov.design and provide us your site/staging copy admin access or the error text that you see in the console on the page with the logo in the middle.
Sorry, I can’t provide the admin access. Better you fix the bug from your website.
We cannot reproduce the problem on our side and unfortunately, this does not allow us to solve it until we see it. Various factors can influence this, such as errors on the site, conflicts with other plugins or themes, server configuration, etc. Therefore, please create a staging copy of your site (if you cannot provide a live one) and provide admin access via help@merkulov.design or at least site link with the latest Readabler version where we can look at the problem.
logo appears in the middle of the page clear the site cache This is not the solution, I request an urgent fix for this problem
I got suspended from Google Shopping because of the logo that is in the middle of the page and all this in your latest update, I need an urgent solution
Version 1.65 did not have this problem, the problem started in your last update 1.70
The solution is to take the penultimate backup 1.65 and install it on the site and that solves the problem until the company here does something and fixes the problem that directly affected my sales
Hello! The best way is find the cause and solve the problem. To do this please contact us via help@merkulov.design and provide us your site/staging copy admin access or the error text that you see in the console on the page with the logo in the middle.
Hello, the solution you offer means that I should run the plug-in on version 1.8 and wait two days in the best case that you go to the site and fix the problem, but for me it’s a sales site and I don’t intend to run the plug-in in this version for even more than one minute, and the solution has to come from a new version that you distribute , because I don’t intend to be on a trial standard
And according to the level of responses to each question here it can be clearly seen that you do not answer immediately or at least on the same day and in the best case after 3 days
You can create a staging copy of your site (if you cannot provide a live one) and provide admin access via help@merkulov.design or at least a site link with the latest Readabler version where we can look at the problem. We cannot reproduce the problem on our side and unfortunately, this does not allow us to solve it until we see it. Various factors can influence this, such as errors on the site, conflicts with other plugins or themes, server configuration, etc.
Our support agents are available: Monday to Friday (5 days only) 9:00 AM (GMT +03:00) to 6: 00 PM (GMT +03:00)
If the problem is reproduced only when you are logged in it may be due to Analyze in background function https://take.ms/nIdC0 which causes error on your site for some reason. You can disable this option
Please tell me quickly how to solve this problem, when a page is opened the blue logo appears in the middle of the page and it fades the whole page
Just check the image: https://ibb.co/ZzgJn70
Hello!Please clear the site cache at all levels. If the problem remains, please provide us with your site link to look at the problem.
Hi, I cleaned full cache several times. This plugin has caused the loading speed to decrease drastically.
Please check the website: https://www.mindgames.caThe blue logo that appears in the middle of the screen and does not let you do anything is for those who have logged in to the website.
Please check the video: https://www.veed.io/view/82842f2e-39ad-4472-9078-ad443dac60ea?sharingWidget=true&panel=share
I cann’t see this problem on your site now https://take.ms/MRg0M If this problem is reproduced for example when you are logged in it may be due to Analyze in background function https://take.ms/nIdC0 wich couse error on your site for some reason. Anyway, to fix the problem as soon as possible we need to reproduce it or at lease see the error text. To do this please contact us via help@merkulov.design and provide us your site/staging copy admin access or the error text that you see in the console on the page with the logo in the middle.
Yes, you can’t see because I ues 1.65 and not 1.7.0 The plugin affected Google search badly. You must fix it ASAP.
We cannot reproduce the problem on our side and unfortunately, this does not allow us to solve it until we see it. Various factors can influence this, such as errors on the site, conflicts with other plugins or themes, server configuration, etc. Therefore, please create a staging copy of your site (if you cannot provide a live one) and provide admin access via help@merkulov.design or at least site link with the latest Readabler version where we can look at the problem.
Hi,
is there a Problem with Elemetor 3.18.0 ?
We see all the Icons after the Footer of the site in big size. Can you check please?
Thanks
Hello! I can’t reproduce any issues with the Elementor 3.18.0 on our side. Please provide your site link to look at the problem.
Hi, I am trying to set up the voice navigation, however I always get network error. Is there something I need to set up or some sort of permissions that need to be set?
Thanks!
NVM, i figured…It was the browser permissions!
I think Chrome won’t allow voice navigation. It works excellent on safari
Hello! The voice navigation works in Сhrome as well, need to give access to the microphone.
hello team, can u extend the cyber mon offer ?
Hello! Unfortunately no. Such sales are planned by Envato market in advance for a certain period(it is usually specified on banners) where we can include some of our items.
actually there was no ‘on sale’ indication - last night plugin was $20 nett with no sale marking or promo; today just suddenly $25, so i assumed there was a “cyber sale”
Yes, the plugin price also increased after the end of the sale and there was a notice about this in the item description. New features have been added and more new essential features are planned. We believe that a lot of effort that goes into improving our product is worth a small increase in price.
hello, how do i hide this on mobile???? Thank you
hide the button
nevermind, i figured it out. thank you
Hello! You can manage the display of the accessibility window for certain pages or under certain conditions using the Assignments tab settings.
does your help documentation show how to connect to Google step-by-step? i heard there are many steps involved and not easy to connect.
Hello! Please follow the guide to get your Google Text to Speech API key file https://docs.merkulov.design/about-key-file-for-the-voicer-wordpress-plugin/
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